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The staff at Riu Sante Fe was amazing and the property was very large with lots of space and swimming pools and restaurants. Overall the buffet food was good with lots of selection but the liquors are pretty standard, low quality with no selection of beer other than dos equis. Lots of bars and places to drink though The food was mediocre, the buffet seemed to have the most selections and the dining restaurants were ok - steakhouse has a great view if you can get in early to see the sunset.
Overall it's a great resort. There was a variety of food and alcohol available all day. Lots of pools. Even though it seemed the resort was full there was always a place to go that was more or so private. Staff is welcoming and works hard to please. It's a large facility and unless you have a good excuse to leave into town you really don't need to. We rented a car and drove all over the place but we were always looking forward to coming home to our safe gated palace by the end of the day. The frat boys and sorority girls running around inebriated adds to the entertainment but can get old. It doesn't last long though seeing as after about 20min of drinking they can't handle their liquor anymore and seem to disappear for the rest of the night.(maybe somewhere into the toilet). Overall no one bothered anyone and was always friendly. I never heard or saw any fights. In Mexico people seem to want a tip just for saying hello to you. So choose wisely don't be afraid to look cheap. Yea they're poor but so are you Wink wink. Blow and Mary J are abundant. Not in the resort itself but surrounding beaches. Up to you if that's good or bad. Tons of pos timeshare cockroaches. Stomp them out and kill them before they get to you. The resort will actually give you a lecture on how to avoid them, so listen closely.. Unless you like throwing your money away for the next 15-30years on something you prob will never use up to you. Overall nothing bad to say about the resort itself. It's guarded and gated and that is for a reason. Enjoy.
Great hotel. Everyone bagged on the buffet food but as far as eating at a buffet for 5 days goes, it was great. Overall can't even tell the hurricane hit. Next time we go to cabo well be stayin here
Middle-aged group that stayed here and would go back. Don't be fooled by the bad reviews! It's in good shape, but beds & clenliness are my only complaint for the money we paid. Good is ok at the buffet. But the restruants are great. Steakhouse is the BEST!
Staff, variety of food, pools, quiet location and beach Lots of cigarette butts on sand area near steps, extremely loud dj's during wedding, mold in shower caulking,
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I came there for a quick vacation and loved every minute of it. The room, food selections, restaurants, and resort shows were all amazing. The pool and pool activities were also a lot of fun. The rooms were very clean. I would definitely come back.
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Great amenities Front desk staff was not accommodating
Friendly staff. Many restaurant choices
Everyone was friendly and attentive!
Staff, Grounds, etc No
We stayed at Riu Palace Hotel in Cabo San Lucas This was our first experience. It was fantastic and relaxing. Clean, all inclusive feature was best . We wish if they offered true vegiterian dishes for all meals it would be further attractive
The resort is beautiful, clean and has amazing views. Options are abundant with top shelf drinks and quality restaurant options. We thoroughly enjoyed time spent at the beach, and all poil options. No dislikes, but a suggestion for improvementwould be adding more night events with dancing and music throughout the common areas. The staff were very attentive and any minor issues were resolved immediately.
The pools and beach access were fabulous. And for an all inclusive resort, the restaurants were very very good. The staff was very disorganized and not the most pleasant. The morning we were checking out we got called/had the door knocked on 4 different times verifying that we were checking out that morning, even though we checked out 2 hours before check-out time.
The adult only hotel and the sunsets over the pacific. The 'free' shuttle has to be scheduled a day in advance. My room was dirty, smelled of mildew and the fridge did not work nor did they stock it.
Serenity Maids came in a bit late in the afternoon and only one good restaurant for an all inclusive.
I was disappointed as this was not the hotel i selected. Either your system kicked me out to this sister property and i did not realize this but i absolutely did not want to stay here. This property too isolated and old. The rooms were a big disappoint
the location was good. the resort itself is pretty and clean the staff is nice the rooms are very bad design. they look very old. way to expensive for what they offer food wasn't that great either very limited number of restaurant room service is not good
We had not been all that impressed with the Cabo area in the past, but really liked the location of this resort for easy access and views of the Marina, as well as the private ocean beach and proximity to downtown. We generally prefer the Carribean side of of the Yucatan Peninsula for the clear blue waters there, but this vacation definitely had us re-considering the Cabo area for future destinations, and especially liked the very tip for location. A very good value and experience overall! The food and service were good, and the amenities and resort overall were far better than average, but I would not say necessarily upscale.
Scenery No ocean access
Nothing They overcharged me and the food was awful. You cant go in the ocean yet its advertised as a beach resort
Great value for the resort. Staff was knowledgeable and attentive, location was excellent. I couldn't swim in the pacific but that's nature, not the resort
Loved the tranquility, pool staff was friendly, liked proximity to downtown. Enjoyed many pools and night club. The food was not very good. Some of the bartenders were not very friendly.
The staff was super friendly, the facilities have a lot to offer and the location was great. The shower could have been a little cleaner. The room we stayed in was one of the older not newly renovated. Our friends were in a newer room and it was gorgeous.
The staff were friendly and helpful. The location was walking distance to the Marina. The Cupcake cafe was great for the morning coffee. The rooms needs updating. The food was average.
Great location. Something was stolen from our room twice. We kept seeing roaches in the room. The beds are too firm. You can hear all conversations in the hallway.
The people working there were great. Nothing
Loved the attentive staff, excellent and tasty food, beautiful resort. The time share salespeople were professional but persistent. Since we booked the resort as a hotel option did not appreciate the persistent requests to attend a welcome breakfast and had to be very firm/rude in order to avoid the requests.
The view from our balcony was amazing. We even saw whales from our balcony. The property is built on a cliff so you get great views from almost any room. The spa is amazing (a little pricey). There are several restaurants and everyone is super helpful. It is hard to walk around the property so most people have to use golf carts which are noisy and produce nasty gas fumes. I highly recommend to get the all inclusive option because otherwise the restaurants on the property are pricey.
The view Service was spotty sometimes-the bartenders at the market ignored you sometimes waiting 10 minutes to get a drink
Awesome golf course, close to town. Great pools with swim up bars. Have to get around resort on carts with steep hills. Beach is NOT swimmable. Food is not the best.
The physical site is amazing. Genuinely beautiful beach and fantastic view.Food was terrific too. Room was a bit dingy and old. Certainly not 4 stars. I speculate that larger rooms, or rooms in newer buildings are more appealing.
Ocean view clean and nicely furnished rooms but the part I didn't like it: we had a stormy day & there was not enough indoor activities for such a day. Also in the buffet they aren't using glass shields and any spit out of mouth can be inside food trays
All inclusive was amazing . The staff was very friendly You have to wait for the shuttle to drive you around because it's on the hill and it's really hard to walk
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FANTASTIC. SHUTTLE TO SISTER PROPERTIES WAS VERY NICE for a change of pace. Carts were a minor pain. Even with all inclusive we had to sign receipts for everything.
The views were spectacular ! The food especially breakfast was not that good. We had breakfast at multiple restaurants and we were not happy. Also, the distance from one building to a pool for instance was insane.
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All inclusive for two. Golf course is amazing. Do not waste time doing time share your.
Environment, friendly (and funny) staff, clean, well-kept and maintained, views etc. Nitpicking: - WiFi: not courtesy and inconsistent - Gym: not free for non-all inclusive guests
Check-in was quick and painless, and included a free upgrade to a master suite in Building P right by the ocean (thanks!). Pool waiters were prompt and attentive with fantastic drinks and courteous service. My room was clean and quiet (YES!) and the bed was comfortable. I was staying solo but traveling with a large wedding group, and they took exceptional care of us all. WiFi worked. The wedding setup and service was exceptional. Mauricio took care of our group all day at the pool and during the wedding dinner. Great service! This has been my preferred Cabo resort for years, and it lived up to my high expectations yet again. This was trip #13 to Cabo for me, and it's one of my best trips yet. I was unable to secure a late checkout, which made my last day less smooth and relaxing than I'd like. Small courtesy suites for early arrivals and late departures would be ideal (other resorts in the area do offer them).
Good service and beautiful accommodations. You cannot swim in the beach and there was only one restaurant open during our stay.
Pools were clean and large. Food was excellent. Pullout couch was terrible. Buffet breakfast was good, but too expensive.
We loved the resort and grounds especially at night. It is so beautiful and relaxing. We also liked how the pools were situated and the different options for pools. We loved the wait staff. We really liked the location. It made everything easily accessible, and we were really able to enjoy Cabo. The rooms were spacious and comfortable. I didn't like the attitude I received from the woman that was to welcome us to the hotel but was really trying to get us to a timeshare presentation. First of all, we know the game that is played, which is they tell you it is something else, but that is what it ends up being. Why should I be given attitude for my preferences? I chose to spend 9 days there and spend our money there, but it didn't seem appreciated when I checked in..Secondly, we asked about renting a car twice while I was there. First time, the girl seemed disinterested in explaining and gave us a rate sheet to look at. Second time, the Concierge said someone would call us back in few minutes but never did.
The views were nice The staff was just okay, the cleanliness was not on point.
The resort is pristine and really luxurious. The staff was extremely friendly and went out of their way to make sure our stay was enjoyable. They upgraded our room for free!
Staff at The Ridge had a very bad attitude and we're not very friendly.
Architecture Great service Nice view
We really liked the variety of pools to choose from and the daily entertainment. The Wi-Fi was not good and having to pay for the fitness center.
Playa Grande is an amazing hotel with so many luxuries. Great food, staff and atmosphere and we'll definitely be back. Gym, mini golf and wifi fees seem unnecessary.
Great service. Great pools/hot tubs. Room was very comfortable. The fitness center was only free for room owners & timeshare owners. I didn't want to have to pay to use the fitness center. Also, the wifi would only work on the right side of the room (the side facing the pool/restaurant).
I will never stay anywhere in Cabo but here! Came with just my husband but would be a nice place to bring the kids as well. There was thought put into every single detail of the resort. The service was second to none. I literally don't have a single complaint, except everything was so perfect that I'm missing it already! True luxury and relaxation. Worth every penny. Loved everything
Everything! That we didn't stay longer
Rooms well appointed and spacious, even studio. Beautiful pools. Walking distance to town, but not in town. Staff very courteous, and put up with my marginal Spanish. Fully stocked w/ pots, dishes, nice coffee maker etc. All rooms face pools & ocean (that we saw). Great gym. Listed in approx. order of importance: Restaurants serve almost all American cuisine - not what we want in Mexico - need to add some good / local / distinctive Mexican cuisine (not just ceviche)!! Has beach front, but surf is too strong to allow swimming, and not quite wide enough to allow laying out on beach. Lighting in room (kitchen area of studio) could be better. The piped in TV is a Canadian system, which is OK, but when you're paying top $$ for place that caters to Americans, an American TV system would be appreciated. Drink prices are a little high (though you don't go here for bargain prices :-)).
Never got to stay there After paying for the hotel and airfare, and surprising my partner with the vacation, Amoma.com informs me that the hotel will not accept my reservation. I was forced to choose another hotel I was not happy with. That was FALSE ADVERTISEMENT.
Great location and the restruante food was really good and accommodating. We brought fish we caught and they did a fish fry for our big group of 30+. Excellent customer service at the hotel also.
The location on the marina is great. You are greeted by pushy women that try to get you to listen to a timeshare presentation. They continue to hound you the duration of the stay. Front desk staff speak good English, slow to check in, check out and provide change. Location is great. Upon checkout we were asked to pay for the pillow case that had two drops of blood from my husband's bloody nose. They held up our check out process to bring it down and show us in front of other guests! I would not recommend staying here!
We could not view the nice homes in the surrounding hills and see the marina from the hilltop.
The location was very convenient to the marina, restaurants, and shopping. The staff was great, from the front desk to the housekeeping staff to the servers and bartenders, everyone was great and friendly. Food was decent as we're the drinks.
Upgrade the room to a one-bed on the 4th floor. It has three balconies, one of them also has a jacuzzi. The view was truly fantastic. Staff on the front desk were very rude. We booked the nautical room since we saw the pic above has a beautiful view of the harbor. But, when we checked in, they only had room on the 1st floor with a corner pool view. Staff told us that they sell the room type, not the view. That was just rediculous - which hotel doesn't sell the view???
Their staff was amazing!!!!!! World class service! They treated my girlfriend and I with the up most respect and courtesy. Very friendly and helpful staff, who their first intention was to cater to your every want and need. I will definitely be staying at the marina fiesta again! Loved the location and the varieties of places it had to eat and enjoy a drink. Thank you to the entire staff! Loved everything!
Relocated to a nicer pool/marina view suite with a terrific location. First suite was unsatisfactory -- not a nautical view as advertised, and next to garbage machine? or other heavy equipment, very noisy all night. I would avoid "nautical jr suite" and pick at least a deluxe junior, it's much much nicer.
Staying at Villa La Estancia was a great experience. The rooms were neat, clean, spacious, and comfortable! The outdoor grounds and pools were absolutely gorgeous. The staff was very friendly and accomodating! Villa La Estancia is a great place to stay in Los Cabos!
Room was really nice. We had the suite and there was plently of room. This is hotel is a residential type resort. Owners own several weeks here and it is considered a private residence. We were pretty much roped into a timeshare presentation for the hotel next door. Only got a free breakfast, a gold card (saved us about $10 - not a big deal) and we were asked to pay the tip at breakfast. Definitly not worth our time but couldn't seem to get out of it - they were very persistent. The first person Brenda was nice about it, but then she brought in the 'big guns' who I disliked very much. I did not feel he was making true statements. Brenda finally saw I was getting upset about the whole thing and decided to cut us loose. It was hard getting chairs around the pool. I'd recommend getting there early in the morning if you want to sit poolside. All of the people were very nice and helpful. The tour desk gave us about a 20% discount on the activities we booked with the hotel. That was an unexpected but great! Also, we were very happy with the recommendations from the tour desk. We ate at the poolside cafe for lunch most days. The food was very good. They even come out to the chairs on the beach to take orders. I really liked that. The maids came very late each day - around 5pm, which made things very inconvenient when freshening up for the evening. The hotel is about a mile away from town. It is a safe walk and a great way to burn off the margarita calories. The bed was hard - hated it.
We had the best time at La Estancia. The suite was gorgeous and spacious. We loved every minute spent in our room and the pool/beach.
It is a really nice place. The personnel are very pleasant. Considering a long flight, with all the time share sales people hounding you at the airport, a long shuttle ride, all we wanted to do was get into our swim suits and start enjoying our vacation. Check in was quite slow, and the room was not ready! The time share purchase presentation at the place is an option. It is worth it to go to it. You will receive a 'gold card'. It does get you 15-20% off food and beverage. Even though we where offered much better deals at the airport and walking around. Be aware, there are time share sales people all over! Food at La Casona is very expesive, and just ok tasting. But convient. There is the supermarket across the street , with a bakery/lucheon. Buy your beer their and bring it up to your place. The beach is nice and clean. The local beach salespeople are a hassel also. Some offer you 'anything you need' , meaning drugs. Becareful walking aroung town, which is about 20 minute walk. Walking into town during the day is safe, but I wouldn't recommend it at night. Taxi is $*, expensive for a 1 mile walk, and the drivers don't have change very often. If you go SCUBA diving, go see Oscar at Deep Blue, and Cabo Adventures for whale watching on the Zodiacs. Don't get me wrong. Villa la Estancia and Cabo is beatiful and fun, you just have to be careful.
A gorgeous facility in the perfect location! The pool was gorgeous. The view was spectacular and the location was perfect. We could walk to town on the beach but we weren't in the middle of the spring break crowds. We ate at the poolside restaurant which was great. There weren't many; other options. We traveled with two teenage kids and we booked many activities through the hotel. Our only complaint was we waited three hours for our luggage to be brought up and when I went to get it , it was still on the street.
This is our second stay this year at Villa La Estancia and our fourth visit to Cabo. I highly recommend this hotel. I have an 18 year old daughter and she loved it as well. Getting the two bedroom allowed her and a friend to have their privacy (as well as us!) Great room great staff, great food. I cannot say enough good things. Kudos to Ramon and Leo at the pool, Jimmy at the front desk and all the staff. We loved it and are already planning our next trip!
I thought the hotel was beautiful and clean. When we arrived the hotel reservations were ready for us and as we checked in we were given a hand exfoliation and a guided tour of the premises. I couldn't have been more impressed. The restaurant was delicious and the service impeccable. Outstanding spa with massage therapists that are very well trained. The pool side staff were friendly, and top notch. Our towels were laid out on our chairs for us as soon as we arrived each day. My husband and I would tell everyone about this hotel and we plan to go back.
accomodation are gorgeous, but it is all about money. The all inclusive plan is a joke. You could only choose from 2 resteraunts and there was only 4 items on the menu you could have. The good stuff was extra. Gratuities added at will. Would never go back!
Excellent concierge service. Limited ocean view. Would visit again as the price is reasonable. We were traveling with two other families and the other two got upgrades.
From the moment we arrived we were welcomed. We had a problem with our refridgerator and they gave us a free room upgrade to a suite. Definitely get a suite if you are staying here. The suites are like a home away from home, with a full kithchen, dining room, living room, washer and dryer, two bathrooms, and a master room... they are perfect for a family traveling with children. In the living room is a couch bed and in the master room is a Cali King size bed and it is superior in my opionion (10 sleep number if you know what I mean.) The Pool is amazing, with a bar and dinning at your finger tips. One of three Jacuzzi's over looks the ocean with a bon fire right next to it, which you can enjoy late night. Overall this is a great hotel, you never have to leave because they have shopping and a market on the property. Check it out you wont regret it!!! I am going again in March!
Beauiful hotel, amazing food at La Casona, great room, great service, beautiful pool, had a wonderful time. It was just me and my husband and we really enjoyed our stay. It was close to town so we could easily shop and eat in town. The beach was nice and the peddlers weren't quite as aggressive as in Mazatlan.
Would I go back? No. Every local every 10 feet hawks timeshares, trinkets, boat rides, etc. Airport lobby guys with official looking badges offer help only to segue into a sales pitch. Beaches are beautiful - when you can see the water between the 2 or 3 cruise ships, dozen yachts, and myriad skiffs, speedboats, and jet skis. Don?t swim off the beach. Scuba diving locally is a lawless meat market of dive boats, glass bottom boats, kayaks, and jet skis. Underwater, life is abundant. It's a paradise overwhelmed with uncontrolled development and tourism. Too bad.
After careful consideration of all the choices in cabo, my friend and I decided on this resort. We wanted to be away from the 'spring break' mentality and chose this exclusive resort. We felt like royalty every time we came back into the property . We were greeted by name and asked if we needed anything . They made all of our dinner reservations and arranged for transportation. The food was amazing and the staff was top notch. I will stay there again!
This is an incredible, intimate resort for romance and celebrating something special. The staff bends over backwards to take care of you and make you feel like your business is truly valued. They want to make you and Esperanza-goer for life! We experienced an uncharacteristically torrential downpour during the middle of our trip and the staff did everything they could to make the forced indoor time pleasant. We will definitely go back.