Four Points by Sheraton Caguas Real Hotel & Casino

Four Points by Sheraton Caguas Real Hotel & Casino

8.3
Excellent

Based on 757 reviews
 
500 Alhambra en Granada Boulevard, Caguas 00726, Puerto Rico
  +1 787 653 1111
Four Points by Sheraton Caguas Real Hotel & Casino - Caguas, Puerto Rico
Check-in
Check-out
Compare vs. KAYAK |
KAYAK $134
KAYAK $143
Expedia $145
KAYAK
per night
KAYAK
per night
Expedia
per night

Rooms

Check-in
Check-out

Deluxe Rooms

$204+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$204 per night
IMAGE
Unknown
$208 per night
IMAGE
Unknown
$213 per night
IMAGE
Unknown
$213 per night
IMAGE
Unknown
$216 per night
IMAGE
Unknown
$229 per night
IMAGE
Unknown
$257 per night

Standard Rooms

$143+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$143 per night
IMAGE
Unknown
$178 per night
IMAGE
Unknown
$179 per night
IMAGE
Unknown
$179 per night
IMAGE
Unknown
$184 per night

King Rooms

$134+

Photo
Bed Type
Provider
Nightly
IMAGE
King bed
$134 per night

Traditional Rooms

$145+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$145 per night
IMAGE
Unknown
$206 per night
IMAGE
Unknown
$212 per night
IMAGE
Unknown
$262 per night

Reviews

Pros

Cons

Traveler rating

42
31
12
2
1

Time of year

Traveler type

Show reviews that mention

+
blinking all night
early flights
coffee and toast
lemon juice
en el
restaurants and grocery
floor rug
cost high
cleaning fees
booked a double occupancy
room was nice
attentive to our needs
hear people on the hallway
piano bar good
nice pool
worst customer service
restaurant service was slow
fair price
free parking
nice location
huge room
hot water
  • Good
    May 2017
    6.8

    Staff was always courteous

    No airport shuttle, hidden fees, no room service menu.

  • Excellent
    Mar 2017
    10.0

    Personnel was concerned and polite

    Night desk manager Jorge Ramos helped communicate an issue with upper management about our booking reservation with getaroom.com. There was no knowledge of a 29.87% charge that would have to be paid upon checkout. I was on the cellphone most of time of my stay at the hotel trying to have getaroom.com realize that they failed to disclose the information.

  • Good
    Feb 2017
    8.0

    Location and facilities were pretty good. I will stay there again.

    For the price of a night in the hotel, it would have been good to have a refrigerator and microwave in the room. Noise insulation was not too good; I could easily hear people on the hallway.

  • Excellent
    Dec 2016
    9.4

    rates too expensive

  • Poor
    Sep 2016
    2.0

    The worst customer service ever

    2 hours waiting line , to be told that they over sold the rooms

  • Excellent
    Apr 2016
    10.0

    Very Enjoyable Stay

    The room was nice & clean with adequate space. The service/trouble-shooting was excellent. The food at the restaurant was delicious with a well-rounded menu. The pool area was large and well kept. We especially enjoyed the whirlpool. The casino was also enjoyed by all.

    All concerns were handled quickly and professionally.

  • Okay
    Jan 2016
    6.0

    Needs Some Attention, But It's Okay

    The property has good size rooms and a nice pool. The adjacent casino is small but convenient. Meal prices were fair.

    General cleanliness (hallways and elevators). Room windows did not close properly, noise from pool area reception was very loud. Front desk issues (wrong keys, parking pass incorrect, extra charges) The facility (on a highway outside of town) and has a daily self-park fee.

  • Okay
    Oct 2015
    5.7

    Service

    Room look cheap.

  • Good
    Feb 2015
    8.0

    ROOMS AN BAR

    NO PARKING FREE

  • Excellent
    Jan 2015
    8.2

    My Kids love The pool!

    After 8:00 pm There was nothing to do.

  • Good
    Oct 2014
    8.0

    Excellent staff but.

    The staff was extremely helpful, friendly and attentive to our needs. Selected this hotel because of its location and to relax a bit after a grueling week. The lobby was nice and the check in process was really quick. Everything in the hotel was very clean and well looked after. The purchase via Kayak was not an inconvenience. The Casino was always full.

    I'm not sure if I was expecting too much out of the Sheraton brand but I found the rooms to be a bit lacking. Everything felt kind of outdated and second-rate. The beds were comfortable and the rooms were spacious but it didn't feel like an escape. It was more like a sleep in and get out. Even though the rate was reasonable I felt the parking should have been included instead of an additional $10 fee.

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.

About

Overview

Four Points by Sheraton Caguas Real Hotel & Casino is just a short drive from downtown San Juan where you will find everything you are looking for whether it's breathtaking mountain views or our tropical outdoor pool. We offer easy access to all the best things to do in Caguas and many major corporations. We're the perfect Caguas hotel. At our Caguas hotel, we'll make your stay smooth and easy with our casual ambiance and comfort. Settle in after a long day of fun, business or both. Don't forget to request a guest room with a mountain view or have a little extra room in one of our suites.

Marriott

More

Features

Free Parking
Free Airport Shuttle
Free Wi-Fi
Pool
Pet Friendly
Spa

8.3 Excellent

Based on 757 reviews

8.3

Vibe

8.0

Service

4.3

Value for money

3.3

Wellness Area

Things to Know

  • Friendly service
  • Friendly atmosphere

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness center
Free Wi-Fi
Increased Accessibility
ATM on-site
Business center
Car rental
Internet
Laundry service
Meeting/Banquet facilities
Room service
Casino
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Air-Conditioned
24 Hour Front Desk
Safe
Storage available
Terrace/Patio
Concierge service
Gift shop
Laundry facilities
Express check out
Hairdryer
Coffee shop
Night club
Pets not allowed
Parking (surcharge)
Elevator
Babysitting or child care
Cribs available
Cable or satellite TV

Location