Staff was always courteous
No airport shuttle, hidden fees, no room service menu.
Personnel was concerned and polite
Night desk manager Jorge Ramos helped communicate an issue with upper management about our booking reservation with getaroom.com. There was no knowledge of a 29.87% charge that would have to be paid upon checkout. I was on the cellphone most of time of my stay at the hotel trying to have getaroom.com realize that they failed to disclose the information.
Location and facilities were pretty good. I will stay there again.
For the price of a night in the hotel, it would have been good to have a refrigerator and microwave in the room. Noise insulation was not too good; I could easily hear people on the hallway.
rates too expensive
The worst customer service ever
2 hours waiting line , to be told that they over sold the rooms
Very Enjoyable Stay
The room was nice & clean with adequate space. The service/trouble-shooting was excellent. The food at the restaurant was delicious with a well-rounded menu. The pool area was large and well kept. We especially enjoyed the whirlpool. The casino was also enjoyed by all.
All concerns were handled quickly and professionally.
Needs Some Attention, But It's Okay
The property has good size rooms and a nice pool. The adjacent casino is small but convenient. Meal prices were fair.
General cleanliness (hallways and elevators). Room windows did not close properly, noise from pool area reception was very loud. Front desk issues (wrong keys, parking pass incorrect, extra charges) The facility (on a highway outside of town) and has a daily self-park fee.
Room look cheap.
ROOMS AN BAR
NO PARKING FREE
My Kids love The pool!
After 8:00 pm There was nothing to do.
Excellent staff but.
The staff was extremely helpful, friendly and attentive to our needs. Selected this hotel because of its location and to relax a bit after a grueling week. The lobby was nice and the check in process was really quick. Everything in the hotel was very clean and well looked after. The purchase via Kayak was not an inconvenience. The Casino was always full.
I'm not sure if I was expecting too much out of the Sheraton brand but I found the rooms to be a bit lacking. Everything felt kind of outdated and second-rate. The beds were comfortable and the rooms were spacious but it didn't feel like an escape. It was more like a sleep in and get out. Even though the rate was reasonable I felt the parking should have been included instead of an additional $10 fee.
Four Points by Sheraton Caguas Real Hotel & Casino is just a short drive from downtown San Juan where you will find everything you are looking for whether it's breathtaking mountain views or our tropical outdoor pool. We offer easy access to all the best things to do in Caguas and many major corporations. We're the perfect Caguas hotel. At our Caguas hotel, we'll make your stay smooth and easy with our casual ambiance and comfort. Settle in after a long day of fun, business or both. Don't forget to request a guest room with a mountain view or have a little extra room in one of our suites.
Based on 757 reviews
Value for money
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