Hotel Águas do Paranoá

Spacious room, comfortable bed, big balcony, car parking, breakfast and lunch included, not wow just ok.

Very slow check in, terrible WiFi and you need to pay for it, very slow and small lifts, depending of the time there are loads of stuff missing for breakfast and lunch, the biggest pool wasn't hot, from 2pm the building shade covers almost all sunbathing area, TV works very badly, no toiletries and some of the bedding were stained. People drink around the pool and don't throw their rubbish on the bin. There are so much to be improved.

The room was ok I guess.

The location isn’t bad but if you don’t have a car you need to walk at least 10min to get to restaurants and shops. The AC remote wasn’t working. Sometimes when I went to the pool area there was no music or anything, it was just silent and there were no other people so it wasn’t very fun staying there. At the time of the checkout I asked a taxi to get to the bus station. I’d already informed that would take 10min at the most for a taxi to arrive at the hotel so I did checkout ahead of time to make sure I can get a bus on time. They said “it’s coming” and 15 min later I asked again if it was arriving then the guy called them and said “he is on the other side of the hotel. Do you wanna walk there, or call another taxi?” I was by myself pregnant with two little kids taking a suitcase and stroller. There was no way walking across the street, and to avoid walking any distance I’m calling a taxi! There was no apologize and he called another taxi. And again he kept saying it was arriving and at the end said it wasn’t their fault, there was traffic and whatever. There wasn’t any traffic by the way. At the end taxi arrived, just 15 min before my bus would depart. I still had to buy a ticket and the bus terminal was full. I had to run because of their wrong information and lack of hospitality. I was really disappointed because I saw a lot of positive comments and the rate wasn’t bad on the site. Maybe I’m comparing to other international hotels but it really didn’t worth 4 or even 3 stars.