We only spent the night because our flight was so early in the morning. It was conveniently located close to the airport. The hotel was clean and the staff was kind and helpful.
The parking garage was difficult to navigate even in a little sedan.
Rooftop bar and Jacuzzis were not open for the season
Great stay near the airport while in transit
We arrived very late and we liked that it was very close to the airport, updated and clean rooms, super nice staff, parking on site.
Great for the money bad for the distance
The price was great and the staff was awesome. Didn't have any issues their just a couple of things that I wish they fixed.
Well the wifi doesn't work in the rooms only in the lobby and on the roof. They are working with that issue is what I was told. And one major problem is that It's really close to the airport meaning it's really far from everything, so prepare to spend some extra cash on transportation usually a taxi will charge you 200 and more ( pesos of course) recommended uber just be careful because they don't like each other.
Rooms were clean and comfortable. Staff was friendly. Close to the airport. For the price you pay, you can't expect much more. Served a continental breakfast on the mornings and had a very affordable restaurant upstairs at night.
Pretty close to the airport. Included simple breakfast buffet.
Showerhead needs work. Comfort Inn says Cancun won't let them shuttle people TO the airport, only pick up there. Shuttle pick-up from the airport took more than 30 minutes.
The wifi does not work. Travelers likely book a room here and expect wifi for airport check in etc. I asked several times and finally the morning clerk told me the wifi doesn't work at all.
No wifi and airport shuttle is only FROM the airport. It's isolated and no where to eat around there so you're stuck.
Stay at comfort inn
Hotel is clean quiet close to airport as well as close to where I had meetings. So good location
Hotel does not provide tea kettle even in request. Only coffee is available did not get the logic. Staff did not do anything on the request manager did not show up for 7 nights I was there. Airport pic up was promised but was not provided. I asked for a drop off to airport in place of missed pickup. Was told only manager can take a call which never happened. Restraunt very basic
Not recommended at all
Nothing, maybe the staff, a bit.
The hotel is located 3 minutes from the airport, yet their taxis charge half the price it would take to get from Playa del Carmen (a 45 min drive). They say they have shuttles, apparently it's only for travelers arriving at Cancun, the shuttle doesn't take you to the airport. The rooms are basic, the walls are thin, I felt and heard anything that happened even across the hall. The breakfast was bread, butter and jam. Nothing was continental about this. The hotel is overpriced for what it's offering in comparison to Mexico. In any other country it would have been understood, but for Mexico standard there is no value for money. Would never ever go back
Close to airport
Good starting point. They pick you up from airport.
Breakfast is ok...
Decent breakfast, but crappy pillows and nonsense
Overall clean with good internet and decent breakfast.
The supposed policy that they can only pick-up guests at the airport seems like nonsense given that they pick up guests in the departures area of the airport. Instead we have to pay $15 for a 5-minute ride and in my case to follow the shuttle to the airport.
Location close to airport
The hotel advertises free shuttle but 'forgets' to mention that its only one way. We won't be back.
Get rested and ready for anything at the Comfort Inn Cancun Aeropuerto hotel in Cancun, MX near the Cancun International Airport. We are also near Puerto Morelos, Playa del Carmen and Plaza de Toros. Prepare for a successful day ahead with amenities like free breakfast, free high-speed wireless Internet, free weekday newspapers, a business center and copy, print and fax machines. All spacious guest rooms and suites have TVs, coffee makers, desks, irons, ironing boards and more. Behind every great day is a great night at our Comfort Inn Cancun Aeropuerto hotel. Book now. Children 12 and under stay free. 24 hours prior notice will be needed to schedule transportation. Shuttle service is available, please contact the hotel for more details.
Based on 5,306 reviews
Policies vary by room type and provider.