Services and conveniences
Basics
Pool and spa
Accessibility and suitability
Bathroom
Dining
Things to do
General
Outdoor
Media and entertainment
Laundry
Parking and transportation
Bedroom
Fitness
Workspace
Health and safety
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's dining options?
The hotel offers a wide variety of dining options, including buffet restaurants, specialty restaurants, a BBQ stand, poolside bars, and a 24-hour cafe. The food is delicious, and different dining restaurants can be booked upon arrival, with easy amendments afterwards.
How is the hotel's cleanliness and maintenance?
The property is well-maintained and offers a high level of cleanliness. The staff is diligent and ensures that the hotel is well-kept, providing a pampered and luxurious experience for guests.
What are the hotel's unique amenities?
The hotel offers a boutique feel with fresh and delicious breakfast options. Additionally, guests can enjoy beach loungers with easy availability, a quiet atmosphere away from the main hotel, and a lovely perfume throughout the property.
What are the best times to visit the hotel?
The low season is in September, while the high season is in December. Visiting during the low season can provide a quieter and more peaceful experience, while the high season offers a vibrant atmosphere.
How is the hotel's customer service?
The hotel's staff is friendly, helpful, and provides excellent service. Guests can expect a warm welcome, early check-in when available, and assistance from dedicated and attentive staff members.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the ocean comes highly recommended.
Explore the Nearby Attractions
The hotel's proximity to attractions such as Museo Maya de Cancun, Playa Delfines, and El Rey Ruins makes it convenient for guests to explore the local culture and history.
Take Advantage of the All-Inclusive Dining
Guests appreciated the variety and quality of food available, especially the fresh seafood and the buffet. Consider making the most of the all-inclusive dining options during your stay.
Access to Iberostar Resort
Guests enjoyed the added benefit of access to the larger Iberostar resort, providing more dining, relaxation, and entertainment options. Make sure to explore the facilities and activities available at the adjoining resort.
Consider Room Requests in Advance
Some guests experienced issues with room allocation despite making specific requests in advance. It may be beneficial to reconfirm room preferences closer to the arrival date to avoid any inconvenience.
Engage with the Entertainment Team
The entertainment team received praise for their ability to keep the atmosphere lively and fun. Interacting with the team and participating in the activities can enhance the overall experience.
Be Mindful of Seasonal Variations
Considering the high and low seasons can help in planning a visit that aligns with personal preferences, whether it's to avoid crowds or to experience peak activities and events.
Check for Accessibility Features
The hotel offers increased accessibility and facilities such as roll-in showers and designated smoking areas. Guests with specific accessibility needs can inquire about these features before booking.
Utilize the On-Site Services
Take advantage of the on-site amenities such as the spa, fitness center, and water sport facilities to make the most of the hotel's offerings during your stay.
Communicate Preferences Clearly
Some guests encountered issues with room temperature and maintenance. Clearly communicating any preferences or issues to the staff can help in addressing concerns promptly.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
April | December | $565 | $493 |
Cheapest month to stay with an average 28% drop in price. | Most expensive month to stay with an average 38% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.1 | 6.9 mi | Cancun | 6.6 mi |
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