Guest reviews
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
8.6 "Location is great."10.0 "100%
appreciated the closeness to the beach ." 10.0 "Near to public transport , according to 100%." 10.0 "City centre within easy reach , said 100%." -
7.3 "Good service."8.5 "85% found the
staff to be very friendly ." 8.6 "86% said therecreation staff was great ." 9.1 "Excellent childcare , thought 91%." -
7.0 "Good breakfast."
-
6.4 "Food is average."6.1 "Only 61% were
satisfied with the menu ." 6.6 "66% thought thesnacks were adequate ." 6.4 "64% thought thedining experience was appropriate ." -
5.7 "Rooms are ok."6.9 "Only 69% said
rooms were clean enough ." 6.0 "Beds were acceptable for 60%." 5.7 "Only 57% saidrooms were big enough ." -
5.6 "Average value."
-
4.3 "Bad amenities."3.5 "65% thought the
building wasn't nice ." 0.6 "94%complained about the elevator ." -
3.1 "Disappointing internet connection."3.9 "61% said the
wifi quality was bad ." 1.4 "86% thought it wasoverpriced ." -
1.7 "Disappointing wellness & sports facilities."
Overall Rating
-
8.6 "Location is great."
-
7.8 "Good beach."
-
7.4 "Good service."8.4 "84% found the
staff to be very friendly ." -
6.2 "Food is average."
-
5.4 "Average value."
-
5.3 "Rooms are ok."
-
4.1 "Bad amenities."
Overall Rating
-
8.6 "Location is great."
-
7.9 "Good beach."
-
7.5 "Good cleanliness."7.2 "72% said
rooms were clean ." 8.0 "80% thoughtit was clean ." -
6.8 "Vibe was decent."
-
6.7 "Service is ok."
-
6.4 "Food is average."5.8 "Only 58% were
satisfied with the menu ." -
5.5 "Average value."
-
5.5 "Rooms are ok."5.7 "Only 57% said
rooms were big enough ." -
4.2 "Bad amenities."3.4 "66% thought the
building wasn't nice ." 0.5 "95%complained about the elevator ." -
3.3 "Internet is poor."3.9 "61% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
6.8review from
Steps from the ocean, huge pools, clean, close to public transportation.able to visit sister hotels(oasis) Food was horrible, two small elevators for huge hotel, to many children, the entertainment team sucks, not much to do if weather doesn't allow pool/beach usage, and sales people through out the hotel trying to get you to buy ANNOYING!
-
8.2review from
The staff, accommodations and location were all fine for my one night stay. Upon arrival, the check in rep was unable to locate my reservation made 5 hours earlier - I had a 40 minute check in process as their system does not update more than once daily. The service and restaurant staff was courteous at all times and constantly tried to please. Quality of food was fine. Captain Hook ship fun for late night 3 hour party. Nightly 9PM show had sound and light issues - the talent put on a good show. Although I jumped hoops to dine at at the reservation required restaurant Careyes, (which had 5 empty tables) the General Manager, MENKAR VASQUEZ, made NO EFFORT to allow the 2 of us to enter the restaurant.
-
6.8review from
The Beach is nice for kids. The hotel is clean, the staff works round the clock to keep all areas clean. The shows are good. The pool was nice and the wet bar bartender is excellent. The food options were not great for Vegetarians or people who do not eat pork/beef. The Wifi was pathetic, kept disconnecting every 5 mins even in the lobby. The service near the Grand side pool was almost non-existent. AC in room was noisy.
-
4.8review from
When I took a shower the water was yellow, and the staff didn't care.
-
2.0review from
Upon arrival, I was told that I was being "upgraded" at no additional charge to their sister resort Grand Oasis Sens and not given a reason why. The representative even went as far to so show me pictures of their renovated rooms; however, this was not the case. I was placed in a lower level room with construction going on in the room next door which I was not informed of at check in. The room smelled of mold and I had to request new blankets for the same reason. The room air conditioning was poor. No air conditioning in common areas and it was so humid my asthma began to act up. If this treatment is indicative of the Grand Oasis name then it is must steer clear!
-
6.8review from
Steps from the ocean, huge pools, clean, close to public transportation.able to visit sister hotels(oasis) Food was horrible, two small elevators for huge hotel, to many children, the entertainment team sucks, not much to do if weather doesn't allow pool/beach usage, and sales people through out the hotel trying to get you to buy ANNOYING!
-
6.8review from
The Beach is nice for kids. The hotel is clean, the staff works round the clock to keep all areas clean. The shows are good. The pool was nice and the wet bar bartender is excellent. The food options were not great for Vegetarians or people who do not eat pork/beef. The Wifi was pathetic, kept disconnecting every 5 mins even in the lobby. The service near the Grand side pool was almost non-existent. AC in room was noisy.
-
4.8review from
When I took a shower the water was yellow, and the staff didn't care.
-
2.0review from
Upon arrival, I was told that I was being "upgraded" at no additional charge to their sister resort Grand Oasis Sens and not given a reason why. The representative even went as far to so show me pictures of their renovated rooms; however, this was not the case. I was placed in a lower level room with construction going on in the room next door which I was not informed of at check in. The room smelled of mold and I had to request new blankets for the same reason. The room air conditioning was poor. No air conditioning in common areas and it was so humid my asthma began to act up. If this treatment is indicative of the Grand Oasis name then it is must steer clear!
