Grand Oasis Palm
Boulevard Kukulkan Km 4.5, 77500 Cancún, Quintana Roo, Mexico
+52 998 848 7500
Cheapest
rate per night
7.7
Good
based on 352 reviews
Compare vs. KAYAK
| Provider | Nightly total |
|---|---|
| Agoda.com | $108 |
| KAYAK | $116 |
| TUI.com | $126 |
Good to know
Value for money |
7.4 |
|---|---|
Distance to city center |
2.9 mi |
Location rating |
8.3 |
Nearest Airport |
Cancun |
Distance to airport |
9.4 mi |
Rooms
Double Rooms
$147+
Bed type
Provider
Nightly
Unknown
$147
per night
Unknown
$164
per night
Unknown
$165
per night
Unknown
$175
per night
Unknown
$184
per night
Unknown
$194
per night
Unknown
$231
per night
Deluxe Rooms
$149+
Bed type
Provider
Nightly
Unknown
$149
per night
Unknown
$150
per night
Unknown
$156
per night
Standard Rooms
$147+
Bed type
Provider
Nightly
Unknown
$147
per night
Unknown
$148
per night
Unknown
$150
per night
Unknown
$162
per night
Unknown
$177
per night
Unknown
$177
per night
Unknown
$181
per night
Unknown
$204
per night
Unknown
$210
per night
Unknown
$220
per night
Unknown
$221
per night
Unknown
$250
per night
Unknown
$258
per night
Unknown
$264
per night
Unknown
$378
per night
Unknown
$399
per night
Reviews
Pros
| "Very helpful and friendly staff!" | (in 28 reviews) |
|---|---|
| "Excellent food and service !" | (in 21 reviews) |
| "Location and food was amazing." | (in 10 reviews) |
Cons
| "beds are hard, not comfortable" | (in 2 reviews) |
|---|---|
| "Food was absolutely terrible!" | (in 19 reviews) |
| "We have to pay for wifi." | (in 4 reviews) |
Traveler rating
67
37
25
29
1
Time of year
Traveler type
Show reviews that mention
+
| food was good | in 85 reviews |
|---|---|
| staff was friendly | in 70 reviews |
| beautiful beach | in 46 reviews |
| pay extra | in 15 reviews |
| good location | in 14 reviews |
| pools | in 14 reviews |
| bar staff | in 11 reviews |
| check in process | in 8 reviews |
| beds was very hard | in 6 reviews |
| humid and smelled | in 6 reviews |
| great for kids | in 3 reviews |
| public restrooms | in 3 reviews |
| sewer backed | in 3 reviews |
-
OkayFeb 20186.0
I sent an email to the Manager and I never got an answer.
All inclusive
I called the hotel 2 months before the arrival to make sure about age policy for children and they gave me a WRONG information. They said the policy for children is up to 18 years old. But the receptionist said I had to pay extra for a 14 years old child. I sent email to the Manager and he never gave me any response and I still waiting. Besides, Getaroom.com offers on its website the reservation with 17 years old children policy. So confused and disappointed.
-
OkayJan 20186.0
Ok, just not great
Kids club flexibility, La Bamba dining, the beach, coffee shop. Beautiful beach, good kids swimming pool. Nice getaway where you can just be lazy and hang out.
Staff not very friendly - they did their job, but not really with a smile most of the time. Housekeeping was inconsistent - sometimes room didn't get cleaned, usually it was partially cleaned. Food inconsistent. Don't try the pasta bar, so overcooked as to be mush. La Bamba was good, though. Hard to figure out their schedule - would be nice if they posted schedules for shows and things somewhere.
-
ExcellentDec 20178.8
The food was good
The place was very 70s looking
-
GoodFeb 20166.8
Steps from the ocean, huge pools, clean, close to public transportation.able to visit sister hotels(oasis)
Food was horrible, two small elevators for huge hotel, to many children, the entertainment team sucks, not much to do if weather doesn't allow pool/beach usage, and sales people through out the hotel trying to get you to buy ANNOYING!
-
ExcellentJan 20168.2
The staff, accommodations and location were all fine for my one night stay. Upon arrival, the check in rep was unable to locate my reservation made 5 hours earlier - I had a 40 minute check in process as their system does not update more than once daily. The service and restaurant staff was courteous at all times and constantly tried to please. Quality of food was fine. Captain Hook ship fun for late night 3 hour party. Nightly 9PM show had sound and light issues - the talent put on a good show.
Although I jumped hoops to dine at at the reservation required restaurant Careyes, (which had 5 empty tables) the General Manager, MENKAR VASQUEZ, made NO EFFORT to allow the 2 of us to enter the restaurant.
No reviews found. Try removing a filter, changing your search, or clear all to view reviews.
About
Overview
The Grand Oasis Palm hotel and resort offers family-friendly accommodations at the entrance to the Hotel Zone in Cancun. This all-inclusive resort is within walking distance of plenty of bars, restaurants, and shopping, and offers its own on-site spa and wellness center for guest enjoyment.
The resort provides an array of activities and entertainment options that are great for guests traveling with children. These include a variety of children’s programs and a kid’s club. There is also a kid’s pool area that features waterslides and a splash zone.
The Grand Oasis Palm hotel and resort has a state-of-the-art fitness center for guest use, along with a cigar shop and a beauty salon. The hotel offers direct access to the beach and 11 restaurants for guest enjoyment. There are three outdoor pools in total, as well as an outdoor tennis court, a business center, and a marina at the resort. Complimentary Wi-Fi is available in the lobby. There are also 10 bars and lounges on the property.
There are 594 guest rooms and suites at this resort, including family rooms. All of the guest rooms include iPod docking stations, flat-screen TVs with premium channels, sitting areas, premium bedding, scenic ocean and garden views, and private bathrooms with deluxe amenities. Dry cleaning and laundry services are available for guest convenience. The hotel also offers meeting rooms for small gatherings and events.
Features
7.7 Good
based on 352 reviews
7.9
Cleanliness
7.8
Comfort
7.9
Staff
7.4
Value for money
Check in |
3:00 PM |
Check out |
12:00 PM |
Cancellation/prepayment
Policies vary by room type and provider.
Amenities
Babysitting or child care
Car rental
Internet
Wi-Fi
Concierge service
Laundry facilities
Meeting/Banquet facilities
Room service
Smoke alarms
Beach access
Hot tub
Child pool
Outdoor pool
Restaurant
Bar/Lounge
Hairdryer
Cable or satellite TV
Air-conditioned
24hr front desk
Sauna
Fitness center
Free parking
Playground
Pool table
Private beach
Designated smoking area
Storage available
Terrace/Patio
Towels
Elevator
Massage
Alarm clock
Body soap
Bottle of water
Fire extinguisher
Flat-screen TV
Free toiletries
Fruits
iPhone dock
Key card access
Kid-friendly buffet
Lake view
Outdoor furniture
Pool towels
Private bathroom
Private parking
Radio
Safety deposit box
Sea view
Secured parking
Shampoo
Shower
Snack bar
Soundproof rooms
Telephone
Toilet
Toilet paper
Window
Wi-Fi available in all areas
Daily housekeeping
Fax/photocopying
Entertainment staff
Shops (on site)
Tour desk
Board games/puzzles
Evening entertainment
Indoor play area
Kids' club
Kids' outdoor play equipment
Bathrobe
Garden
Spa and wellness center
Ticket service
First-aid kit
Contactless check-in/check-out
Physical distancing in dining areas
Physical distancing rules
Process in place to check health of guests
Aerobics
CCTV in common areas
Hand sanitizer in guest accommodation and key areas
Screens or physical barriers placed between staff and guests in appropriate areas
Use of cleaning chemicals that are effective against coronavirus
24-hour security
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
All plates, cutlery, glasses and other tableware have been sanitized
Delivered food is securely covered
Guests can opt-out of accommodation cleaning service
Staff follow all safety protocols as directed by local authorities
Business center
Gift shop
Laundry service
Game room
Spa
No smoking
Beauty salon
Coffee shop
Pets not allowed
Wedding services
Outdoor tennis
Currency exchange on-site
Safe
FAQs when booking at Grand Oasis Palm
Where is Grand Oasis Palm located?
When is check-in time and check-out time at Grand Oasis Palm?
Does Grand Oasis Palm offer free Wi-Fi?
Does Grand Oasis Palm offer free parking?
Does Grand Oasis Palm offer free airport shuttle service?
How far is Grand Oasis Palm from the airport?
Can you bring pets to Grand Oasis Palm?
Does Grand Oasis Palm have a pool?
Photos
All Photos
01 of 19
Reviews about Grand Oasis Palm
“The cleanliness overall in the hotel was amazing. Staff were very friendly and helpful! the evening nights with full of entertainment for all.”
“The location was good, right near the port for the boats to Isla Mujeries. It is a resort designed for families with children. Our daughter liked the pools. The adults were able to get drinks in a timely manner.”
“Liked the location but too many kids.”
“The variety of restaurants : Careyes and the white box. Good breakfast.”
Location
Most Popular Landmarks
- Torre Escenica 229 yd
- Playa Langosta 0.3 mi
- Parroquia de Cristo Resucitado 0.4 mi
- Playa Tortugas 1.1 mi
- Cancun Golf Club at Pok Ta Pok 1.7 mi
- Playa Caracol 2.6 mi
Cancún Travel Guide
Learn about Cancún on KAYAK
Nearby hotels
Closest
See more nearby hotels
Best prices found by KAYAK users in the past 72 hours.
Cheapest
See cheapest hotels in Cancún
Best prices found by KAYAK users in the past 72 hours.
Most recommended
See most recommended hotels in Cancún
Best prices found by KAYAK users in the past 72 hours.