Grand Oasis Palm

- Staff was NOT friendly, not welcoming AT ALL. Only gave excuses when you needed something or asked for something. - The ac didn’t work at all!!!!!! We where there for 5 days and 4 nights, we had 2 rooms and ended up changing one of those rooms to another one. All 3 rooms we where in the ac didn’t cool. We called to advise them, maintenance was sent but nothing was done. Then we where informed that the entire hotel was having issues with the ac, at that time we asked about getting some fans and we where told they didn’t have any at all in the hotel. - This isn’t the hotel fault I understand but the water here smells bad. - I would call and ask a question, was told they would find out and call me back and I never got a call back. It doesn’t seem like the staff knows what customer service is. - This hotel states it’s very kid friendly yet there is a lot of areas (for example the cabanas that you see pictured when you go under the hotel information) it states “ADULTS ONLY” and there isn’t a separate area where families with children could also enjoy the use of such cabanas. - Under the description it makes it seem like you have a lot of restaurants to choose from yet from the 16 that they say it has 2 of them are for adults only and then there are 3 that require reservations and are only open for dinner and then 2 are bars and then 2 other ones are just snacks and then one is a coffee place only so technically it leaves you with very little to choose from. Also a lot of the restaurant seems to serve the same food so no variety in that aspect. - It says it’s an “all inclusive” hotel yet if you want to use the safe box located in your room there is a charge and if you need WiFi there is a charge and room service isn’t included. It doesn’t seem too “ALL INCLUSIVE” to me. - Not many activities or shows and also after 10PM there really isn’t any entertainment.

I sent an email to the Manager and I never got an answer.

All inclusive

I called the hotel 2 months before the arrival to make sure about age policy for children and they gave me a WRONG information. They said the policy for children is up to 18 years old. But the receptionist said I had to pay extra for a 14 years old child. I sent email to the Manager and he never gave me any response and I still waiting. Besides, Getaroom.com offers on its website the reservation with 17 years old children policy. So confused and disappointed.