|Distance to city center||3.7 mi|
|Distance to airport||9.8 mi|
Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.
1.The noise. 2. The terribly average food; one person making omelettes and a long line to wait for food. 3. The lack of room bathrobes or slippers. 4. Bellman who do not bring in your luggage or take it to your room. 5 The constant pool party atmosphere. 3. The 3 empty beer bottles sitting in the same place in the stairwell for 4 days. 4. The small exercise room. 5 Staff does not set up umbrellas. 6. I must “exchange” a card token for a beach towel every day. 7. Locals selling EVERYTHING on the property beaches. Despite booking months in advance online getting a 1st floor room and heating everything outside - resort at capacity and no opportunity to move rooms. This is a place for a party - not for relaxation and quiet.
Something strange in the BAR by the stage!
Great seating and overal service was wonderful....but....
i was sober. i was polite. yet the bartender on the second to and last day of my stay poured me a mojito with flat soda. beer that was half foam twice. tequila shot with no salt on rim as he did with previous customer. I was 1 of 3 people at the bar. I offended him somehow. all i was was nice and polite to him.
Restaurants were great food was fantastic the staff is very friendly I'm very helpful rooms were excellent and clean
There was nothing I do not like about this place
Just about everything. If we needed something for the room it was taken of fast. Food was great in every restaurant we ate at even the buffets we very good.
Making reservations for the specialty restaurants several days ahead. We've stayed at Dreams resorts which didn't have this policy. The host just told us how long a wait we might have for a particular restaurant that evening and we came back when it was our turn.
Clean, food at buffets very good. bartenders were great group of people. view and beach were wonderful.
Restaurants not so great, although buffets very good. In room bathroom water closets with louver on doors was odd. Nobody wants to hear their spouse going to the bathroom. Public rest rooms were very hot in water closets. Water / mini bar replacement did not happen everyday. Our room was not cleaned one day. Spa was ok, but no tour given to explain what other amenities were available in the spa. Massage table sqeeked so loudly, it was interruptive and distracting during the massage. Why you can't convert to US dollars in the lobby is beyond me.
The room was very nice and the cleanliness of the hotel was great.
The food was lacking but that is somewhat understood at a resort.
service, food, location and entertainment
Located at one of the most popular tourist destinations in all of Mexico and just outside of Cancun, The Hotel Riu Palace Peninsula is situated on a stretch of beach and framed by lush, tropical plants and Clearwater. It has a number of options when it comes to accommodations and services as well as dining, thus making it a spot that can easily attend to the needs of a variety of tourists and travelers. In terms of the general area, there is much to do and see. One can easily set up private charters, play a number of rounds of golf at any of the many country clubs of the area, visit historical landmarks, check out several museums, or simply enjoy local restaurants and shopping. The resort is accessible from the airport via complimentary shuttle or private transportation. Hotel Riu Palace Peninsula has many different options when it comes to rooms and suites, as well as deluxe villas with exclusive services. Amenities throughout include things such as free Wi-Fi, access to the hotel's private beach, Maine restaurant and theme restaurant access, four separate swimming pools, a swim-up bar, a first-class spa, coffeemakers, deluxe bathtubs, and more. Guests at Hotel Riu Palace Peninsula can also enjoy special rates at Puerto Cancun for golf, and this also includes green fee, shared golf carts, practice balls, and two bottles of water. The wellness spa has a massage room, beauty salon, gym, Jacuzzi, and sauna.
Based on 5,626 reviews
Policies vary by room type and provider.
|Playa Del Carmen||41 mi|