Something strange in the BAR by the stage!
Great seating and overal service was wonderful....but....
i was sober. i was polite. yet the bartender on the second to and last day of my stay poured me a mojito with flat soda. beer that was half foam twice. tequila shot with no salt on rim as he did with previous customer. I was 1 of 3 people at the bar. I offended him somehow. all i was was nice and polite to him.
Restaurants were great food was fantastic the staff is very friendly I'm very helpful rooms were excellent and clean
There was nothing I do not like about this place
Just about everything. If we needed something for the room it was taken of fast. Food was great in every restaurant we ate at even the buffets we very good.
Making reservations for the specialty restaurants several days ahead. We've stayed at Dreams resorts which didn't have this policy. The host just told us how long a wait we might have for a particular restaurant that evening and we came back when it was our turn.
Clean, food at buffets very good. bartenders were great group of people. view and beach were wonderful.
Restaurants not so great, although buffets very good. In room bathroom water closets with louver on doors was odd. Nobody wants to hear their spouse going to the bathroom. Public rest rooms were very hot in water closets. Water / mini bar replacement did not happen everyday. Our room was not cleaned one day. Spa was ok, but no tour given to explain what other amenities were available in the spa. Massage table sqeeked so loudly, it was interruptive and distracting during the massage. Why you can't convert to US dollars in the lobby is beyond me.
The room was very nice and the cleanliness of the hotel was great.
The food was lacking but that is somewhat understood at a resort.
service, food, location and entertainment
The hotel is 2.8 miles (5 kms) to town and 13 miles (21 kms) to Cancun International Airport (CUN). Airport (CUN).
Based on 4,963 reviews
Policies vary by room type and provider.