Overview

Hard Rock Hotel Cancun

Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancun, QR, Mexico
+52 998 881 3600

$454+

Overall guest ratings

9.0/10 Excellent
Based on 1,171 reviews

Review highlights

  • 9.0
  • 8.9
  • 8.2
  • 6.7

Good to know

  • Friendly atmosphere
  • Friendly service
  • Professional service

Nearby

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    About

    Nestled on the beach, this Avenida Kukulkan resort is within 3 mi (5 km) of Ballenas Beach, La Isla Shopping Mall, and Delfines Beach. El Rey Ruins is 2.2 mi (3.5 km) away.

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    Expedia

    Amenities

    • Parking
    • Complimentary breakfast
    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • ATM on-site
    • Babysitting or child care
    • Business center
    • Car rental
    • Internet
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Game room
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Childrens programs
    • Concierge service
    • Child pool
    • No smoking
    • Cable or satellite TV
    • Pets not allowed
    • Free valet parking
    • Wedding services
    • Outdoor tennis
    • Terrace/Patio
    • Grill
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    Reviews

    Guest reviews

    Overall Rating

    9.0 Excellent
    Based on 1,143 reviews
    • 9.0 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "100% liked the proximity to sightseeing."
    • 8.9 "Great service."
      9.1 "91% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
      9.7 "97% were happy with the room service."
      8.4 "84% said the recreation staff was great."
      10.0 "100% found the restaurant service to be one of the best."
    • 8.2 "Food is delicious."
      8.1 "81% loved the menu selection."
      10.0 "100% were happy with the price."
    • 8.1 "Vibe was good."
      8.7 "87% enjoyed the friendly atmosphere."
      10.0 "100% thought the hotel was luxurious."
      8.6 "86% said it was a stylish hotel."
    • 8.0 "Very good internet connection."
      7.8 "78% said the wifi quality was great."
    • 6.7 "Breakfast is mediocre."
    • 6.3 "Rooms are ok."
      6.5 "Only 65% said rooms were clean enough."
      5.5 "Only 55% found the balcony ok."
    • 4.1 "Not very comfortable."
      4.6 "54% didn't like the uncomfortable beds."
      2.0 "80% thought it was too noisy."
      0.0 "Air conditioning was criticized by 100%."
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    Overall Rating

    9.2 Excellent
    Based on 502 reviews
    • 9.1 "World class service."
      9.3 "93% found the staff to be very friendly."
    • 8.6 "Location is great."
    • 8.1 "Good value."
    • 7.8 "Good vibe."
      8.5 "85% enjoyed the friendly atmosphere."
    • 7.3 "Good bar."
    • 6.3 "Rooms are ok."
    • 3.9 "Not very comfortable."
      1.9 "81% thought it was too noisy."
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    Overall Rating

    8.5 Excellent
    Based on 640 reviews
    • 8.7 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.8 "88% thought the service was very professional."
    • 8.7 "Location is great."
    • 7.9 "Good vibe."
      8.6 "86% enjoyed the friendly atmosphere."
    • 7.5 "Tasty food."
    • 5.7 "Rooms are ok."
      6.8 "Only 68% said rooms were clean enough."
    • 3.7 "Not very comfortable."
      4.3 "57% didn't like the uncomfortable beds."
    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Friendly atmosphere"
    "Friendly service"
    "Professional service"
    data provided by TrustYou

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