Hard Rock Hotel Cancun
Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo, Mexico
+52 998 881 3600From
$58
Cheapest
rate per night
7.9
Good
based on 762 reviews
About Hard Rock Hotel Cancun
- Hotel RoomYou’ll have a private room with all the hotel’s amenities
- Clean and TidyThis stay has listed several different cleanliness practices.
- FreebiesThis stay includes Wi-Fi, Breakfast, and Parking for free
The Hard Rock Hotel Cancun offers guests a relaxing and scenic all-inclusive experience for singles, couples, and families. The hotel is hip and modern, with a full range of amenities and activities to ensure that guests are never bored.
The hotel offers a wide selection of accommodations that will suit parties of all sizes. Each room comes with a double Hydro-Spa tub, a private balcony, a mini bar, flat LCD TVs with satellite access, a Bluetooth-enabled clock radio, and the hotel’s Rock Spa brand of amenities. Other special hotel features include a top-shelf, in-room liquor dispenser, room service, unlimited access to the golf course, fitness center, pool and beachside services, free Wi-Fi, and unlimited phone calls to the continental U.S. and Canada.
All packages are all-inclusive, meaning that guests have 24/7 access to food, cocktails, and in-room drinks. There are nine world-class restaurants that guests can choose from including Zen for Asian-inspired fine dining, Ciao for internationally inspired breakfast and Italian cuisine, or Ipanema, which serves the Caribbean and authentic Brazilian food. There are also other delis and cafes that offer a variety of casual dining experiences.
The Hard Rock Hotel Cancun makes it easy for guests to relax with several pools and a full on-site spa. Guests can take advantage of massages, facials, body treatments, and other techniques that will rejuvenate the mind, body, and soul. The hotel has a lagoon-style pool, water sports activities, swim-up bars, and three outdoor Hydro-Spa tubs. Guests can also experience local cultural attractions like Chichen Itza, Tulum Express, swimming with dolphins, jungle tours, and scuba diving.
The Hard Rock Hotel Cancun offers guests a rock star experience without the hassle. Beautifully situated along the beach, this hotel strives to provide something for everyone.
Photos of Hard Rock Hotel Cancun
Latest deals for Hard Rock Hotel Cancun
Show deals with
King Rooms($58 - $1,169)
King room
Deluxe Rooms($221 - $1,608)
Deluxe room
Double Rooms($363 - $562)
Double room
Superior Rooms($103)
Luxury Rooms($468 - $525)
Luxury room
Standard Rooms($105 - $867)
Amenities at Hard Rock Hotel Cancun
- Private beach
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Valet parking
Health and safety
- Daily housekeeping
- Process in place to check health of guests
- CCTV in common areas
- CCTV outside property
- Hand sanitizer in guest accommodation and key areas
- Screens or physical barriers placed between staff and guests in appropriate areas
- Use of cleaning chemicals that are effective against coronavirus
- 24-hour security
- Air purifiers
- Guest accommodation is disinfected between stays
- Guest accommodation sealed after cleaning
- All plates, cutlery, glasses and other tableware have been sanitized
- Delivered food is securely covered
- Guests can opt-out of accommodation cleaning
- Staff follow all safety protocols as directed by local authorities
- Disinfection of high-touch surfaces
- Housekeeping
- First-aid kit
- Enhanced cleaning
- Safe
- Cleaning products
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Hammam (Turkish bath)
- Mini-market on site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
- Conference rooms
- Wedding services
- Ticket service
- Safety deposit box
- Bottle of water
Accessibility and suitability
- Entire unit wheelchair accessible
- Multi-lingual staff
- Hypoallergenic
- Hypoallergenic pillow
- No smoking
- Pets not allowed
- Designated smoking area
- Roll-in shower
- Increased accessibility
- Elevator
- Accessible by elevator
- Allergy-free room
- Toilet with grab rails
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Dining
- Breakfast included
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Refrigerator
- Coffee machine
- Dining area
- Dining table
Things to do
- Gift shop
- Shops (on site)
- Game room
- Golf
- Evening entertainment
- Beauty salon
- Karaoke
- Table tennis
- Pool table
- Basketball court
Pool and spa
- Infinity pool
- Spa
- Hot tub
- Outdoor pool
- Pool with a view
- Spa and wellness center
- Massage
- Pool bar
- Sauna
General
- Family rooms
- Interconnected room(s) available
- Lake view
- Lockers
- Storage available
- Sea view
- Seating area
- Slippers
- Telephone
Family friendly
- Babysitting or child care
- Kid-friendly
- Child pool
- Kids meals
- Kid-friendly buffet
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Complimentary breakfast
Bathroom
- Hairdryer
- Private bathroom
- Shower
- Shower cap
- Spa bath
- Toilet
- Toilet paper
Outdoor
- Outdoor furniture
- Private beach
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Shuttle service (additional charge)
- Private parking
- Valet parking
Laundry
- Ironing service
- Laundry facilities
- Laundry service
- Pants press
- Iron and ironing board
Bedroom
- Socket near the bed
- Sofa bed
- Alarm clock
- Wardrobe or closet
Fitness
- Aerobics
- Fitness center
- Tennis
- Fitness room
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Workspace
- Computer use available
- Laptop safe
- Desk
Reviews of Hard Rock Hotel Cancun
7.9
Based on 762 verified guest reviews
Pros +
Cons -
Time of Year:
Sort by:
Newest first
Pros:I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly
Cons:I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.
Pros:Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.
Cons:The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!
Pros:Friendly stay all inclusive w 24 hour room service
Cons:The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points
Pros:This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Cons:It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Pros:Food, spa and pool
Pros:Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.
Cons:In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!
Pros:Fantastic staff!! Great food and lots of entertainment...
Cons:Our privacy lights were broken, it sounded like a construction site all night just outside our door...
Location
Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo
What's nearby
- Kukulcan Plaza0.9 mi
- Playa Marlin1.1 mi
- Museo Maya de Cancun1.3 mi
- Acuario Interactivo1.4 mi
- Playa Delfines2.1 mi
- El Rey Ruins2.1 mi
- Playa Chac Mool3 mi
- Cancun Golf Club at Pok Ta Pok3.2 mi
- Forum Beach3.4 mi
- Playa Tortugas3.5 mi
- Playa Caracol3.6 mi
- Delphinus Punta Cancún3.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hard Rock Hotel Cancun
Low season | August |
|---|---|
High season | January |
Average price (weeknight) | $499 |
Average price (weekend night) | $554 |
Cheapest month to stay with an average 19% drop in price.
Most expensive month to stay with an average 162% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.
When to book a room at Hard Rock Hotel Cancun
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
Top tips for your stay at Hard Rock Hotel Cancun
- If you’re after a cheap room at Hard Rock Hotel Cancun, then you should consider staying during the low season. The cheapest deals can generally be found in August and October.
- Prices can also vary depending on which day of the week you stay. For the best room deals at Hard Rock Hotel Cancun, plan to stay on a Monday or Sunday. The most expensive day is usually Wednesday.
- The cheapest price a room at Hard Rock Hotel Cancun was booked for on KAYAK in the last 2 weeks was $446, while the most expensive was $878.