Hard Rock Hotel Cancun

Reviews

Pros

"Special thanks to Marco." (in 9 reviews)

"Service was excellent" (in 7 reviews)

"The hotel was very clean." (in 13 reviews)

Cons

"Kept the balcony doors closed 100% of the time, but it didn't help." (in 6 reviews)

"Really nice hotel, except the dirty spa bathtub" (in 2 reviews)

Show reviews that mention

+

pedi

mani

activities were fun

thanks to marco

nightly shows

amazing views

doors closed

pool and beach

excellent spa

brazilian restaurant

sunrise over the ocean

great food

great service

staff amazing

worst hotel

Okay

Feb 2018

4.8

Resort Credit

I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly

I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.
Excellent

Nov 2017

9.1

Beautiful hotel

Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.

The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!
Good

Nov 2016

8.0

Great trip very clean

Friendly stay all inclusive w 24 hour room service

The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points
Excellent

Oct 2016

10.0

Beautiful paradise

This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Excellent

Aug 2016

10.0

Food, spa and pool
Good

Feb 2016

6.2

Good hotel but not worth the money!

Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.

In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!
Good

Sep 2014

8.0

Fantastic staff!! Great food and lots of entertainment...

Our privacy lights were broken, it sounded like a construction site all night just outside our door...

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