Hard Rock Hotel Cancun

Hard Rock Hotel Cancun

9.0
Excellent

Based on 4,032 reviews
 
Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo, Mexico
  +52 998 881 3600
Hard Rock Hotel Cancun - Cancún, Quintana Roo, Mexico
Check-in
Check-out
Compare vs. KAYAK |
TripAdvisor $42
Roomer $293
Roomer $316
TripAdvisor
per night
Roomer
per night
Roomer
per night

Rooms

Check-in
Check-out

Leisure Rooms

$1999+

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Bed Type
Provider
Nightly
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Unknown
$1999 per night
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Unknown
$2144 per night

Standard Rooms

$614+

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Bed Type
Provider
Nightly
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Unknown
$614 per night

Deluxe Rooms

$42+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$251 per night
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Unknown
$293 per night
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King bed
$316 per night
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Unknown
$341 per night
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Unknown
$341 per night
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Unknown
$363 per night
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Unknown
$376 per night
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King bed
$378 per night
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Unknown
$378 per night
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Unknown
$383 per night
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Unknown
$389 per night
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Unknown
$389 per night
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Unknown
$391 per night
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Unknown
$392 per night
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Unknown
$404 per night
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Unknown
$406 per night
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Unknown
$407 per night
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Unknown
$419 per night
IMAGE
King bed
$42 per night
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Unknown
$420 per night
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King bed
$440 per night
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Unknown
$470 per night
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King bed
$471 per night
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King bed
$476 per night
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Unknown
$482 per night
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Unknown
$483 per night
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King bed
$486 per night
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Unknown
$486 per night
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Double bed
$488 per night
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Double bed
$488 per night
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King bed
$500 per night
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Unknown
$506 per night
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Double bed
$510 per night
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Unknown
$510 per night
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Unknown
$512 per night
IMAGE
King bed
$524 per night
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Double bed
$530 per night
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Unknown
$531 per night
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Unknown
$532 per night
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Unknown
$533 per night
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Double bed
$535 per night
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Unknown
$538 per night
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Unknown
$570 per night
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Double bed
$587 per night
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Double bed
$764 per night
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Unknown
$853 per night

Double Rooms

$322+

Photo
Bed Type
Provider
Nightly
IMAGE
King bed
$322 per night
IMAGE
King bed
$353 per night
IMAGE
Double bed
$387 per night
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Unknown
$413 per night
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Double bed
$415 per night
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Unknown
$475 per night
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Unknown
$552 per night
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Unknown
$560 per night
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King bed
$634 per night
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Unknown
$745 per night

Reviews

Pros

Cons

Traveler rating

45
10
7
0
0

Time of year

Traveler type

Show reviews that mention

+
pedi
mani
activities were fun
thanks to marco
nightly shows
amazing views
doors closed
pool and beach
excellent spa
brazilian restaurant
sunrise over the ocean
great food
great service
staff amazing
worst hotel
  • Okay
    Feb 2018
    4.8

    Resort Credit

    I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly

    I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.

  • Excellent
    Nov 2017
    9.1

    Beautiful hotel

    Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.

    The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!

  • Good
    Nov 2016
    8.0

    Great trip very clean

    Friendly stay all inclusive w 24 hour room service

    The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points

  • Excellent
    Oct 2016
    10.0

    Beautiful paradise

    This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

    It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

  • Excellent
    Aug 2016
    10.0

    Food, spa and pool

  • Good
    Feb 2016
    6.2

    Good hotel but not worth the money!

    Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.

    In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!

  • Good
    Sep 2014
    8.0

    Fantastic staff!! Great food and lots of entertainment...

    Our privacy lights were broken, it sounded like a construction site all night just outside our door...

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About

Overview

Nestled on the beach, this Hotel Zone resort is within 3 mi (5 km) of Ballenas Beach, La Isla Shopping Mall, and Delfines Beach. El Rey Ruins is 2.2 mi (3.5 km) away.

Expedia

More

Features

Free Parking
Free Airport Shuttle
Free Wi-Fi
Pool
Pet Friendly
Spa

9.0 Excellent

Based on 4,032 reviews

8.9

Location

8.8

Vibe

6.7

Value for money

5.2

Comfort

Things to Know

  • Friendly service
  • Recreation staff is nice
  • Nice building
  • Friendly atmosphere

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Babysitting or child care
Parking
Complimentary breakfast
Fitness center
Free Wi-Fi
Increased Accessibility
ATM on-site
Business center
Kid-friendly
Concierge service
Gift shop
Laundry service
Meeting/Banquet facilities
Game room
Spa
Child pool
Outdoor pool
No smoking
Beauty salon
Express check out
Hairdryer
Cable or satellite TV
Air-Conditioned
Pets not allowed
Storage available
Free valet parking
Wedding services
Outdoor tennis
Terrace/Patio
Elevator
Safe
Linens
Towels

Location

Most Popular Landmarks

  • Kukulcan Plaza 0.9 mi
  • Playa Marlin 1.1 mi
  • Museo Maya de Cancun 1.3 mi
  • Acuario Interactivo 1.4 mi
  • Playa Delfines 2.1 mi
  • El Rey Ruins 2.1 mi

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