Hard Rock Hotel Cancun

Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo, Mexico
+52 998 881 3600

Cheapest
rate per night

8.3

Excellent
based on 533 reviews
Hard Rock Hotel Cancun - Cancún, Quintana Roo, Mexico
Fri 10/23
-
Sat 10/24
Compare vs. KAYAK |

Provider Nightly total
snaptravel $19
KAYAK $67
TripAdvisor $133
snaptravel
KAYAK
TripAdvisor

Good to know

Value for money

7.5

Distance to city center

5.9 mi

Location rating

8.9

Nearest Airport

Cancún

Distance to airport

7.8 mi

Rooms

Fri 10/23
Sat 10/24

Standard Rooms

$264+

Bed type
Provider
Nightly
Unknown
$264 per night
Unknown
$264 per night

King Rooms

$267+

Bed type
Provider
Nightly
Unknown
$267 per night
Unknown
$308 per night
Unknown
$328 per night

Deluxe Rooms

$19+

Bed type
Provider
Nightly
Unknown
$19 per night
King bed
$67 per night
Unknown
$258 per night
Unknown
$259 per night
Unknown
$273 per night
Unknown
$275 per night
Unknown
$275 per night
Unknown
$279 per night
Unknown
$279 per night
Unknown
$281 per night
Unknown
$285 per night
Unknown
$292 per night
Unknown
$295 per night
Unknown
$295 per night
Unknown
$295 per night
Double bed
$300 per night
Double bed
$310 per night
Double bed
$310 per night
Double bed
$311 per night
Double bed
$311 per night
Unknown
$330 per night
Unknown
$346 per night
King bed
$385 per night

Reviews

Pros

Cons

Traveler rating

113
25
11
7
6

Time of year

Traveler type

Show reviews that mention

+
staff great in 90 reviews
food was great in 78 reviews
good hotel in 50 reviews
beach and pool in 39 reviews
room service in 35 reviews
great service in 29 reviews
mini bar in 19 reviews
ocean view in 12 reviews
reception desk in 10 reviews
room the bed in 9 reviews
floor restaurant in 8 reviews
perfect location in 6 reviews
great experience in 5 reviews
activities were fun in 3 reviews
mani in 3 reviews
pedi in 3 reviews
wet and clothes in 3 reviews
  • Okay
    Feb 2018
    4.8

    Resort Credit

    I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly

    I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.

  • Excellent
    Nov 2017
    9.1

    Beautiful hotel

    Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.

    The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!

  • Good
    Nov 2016
    8.0

    Great trip very clean

    Friendly stay all inclusive w 24 hour room service

    The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points

  • Excellent
    Oct 2016
    10.0

    Beautiful paradise

    This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

    It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

  • Excellent
    Aug 2016
    10.0

    Food, spa and pool

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.

About

Overview

The Hard Rock Hotel Cancun offers guests a relaxing and scenic all-inclusive experience for singles, couples, and families. The hotel is hip and modern, with a full range of amenities and activities to ensure that guests are never bored.

The hotel offers a wide selection of accommodations that will suit parties of all sizes. Each room comes with a double Hydro-Spa tub, a private balcony, a mini bar, flat LCD TVs with satellite access, a Bluetooth-enabled clock radio, and the hotel’s Rock Spa brand of amenities. Other special hotel features include a top-shelf, in-room liquor dispenser, room service, unlimited access to the golf course, fitness center, pool and beachside services, free Wi-Fi, and unlimited phone calls to the continental U.S. and Canada.

All packages are all-inclusive, meaning that guests have 24/7 access to food, cocktails, and in-room drinks. There are nine world-class restaurants that guests can choose from including Zen for Asian-inspired fine dining, Ciao for internationally inspired breakfast and Italian cuisine, or Ipanema, which serves the Caribbean and authentic Brazilian food. There are also other delis and cafes that offer a variety of casual dining experiences.

The Hard Rock Hotel Cancun makes it easy for guests to relax with several pools and a full on-site spa. Guests can take advantage of massages, facials, body treatments, and other techniques that will rejuvenate the mind, body, and soul. The hotel has a lagoon-style pool, water sports activities, swim-up bars, and three outdoor Hydro-Spa tubs. Guests can also experience local cultural attractions like Chichen Itza, Tulum Express, swimming with dolphins, jungle tours, and scuba diving.

The Hard Rock Hotel Cancun offers guests a rock star experience without the hassle. Beautifully situated along the beach, this hotel strives to provide something for everyone.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.3 Excellent

based on 533 reviews

8.7

Cleanliness

8.7

Comfort

8.6

Staff

7.5

Value for money

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Parking
Complimentary breakfast
Fitness center
Free Wi-Fi
Increased accessibility
ATM on-site
Babysitting or child care
Business center
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry facilities
Laundry service
Meeting/Banquet facilities
Room service
Bicycle rental
Game room
Golf
Hot tub
Outdoor pool
Restaurant
Bar/Lounge
Beauty salon
Express check out
Hairdryer
Tennis
Cable or satellite TV
Air-conditioned
24hr front desk
Sauna
Wake-up service
Airport shuttle (surcharge)
Pool table
Private beach
Storage available
Terrace/Patio
Towels
Elevator
Massage
Pool bar
Allergy-free room
Balcony
Bathtub
Body soap
Bottle of water
CD player
Coffee machine
Conditioner
Dining area
Dining table
DVD player
Family rooms
Flat-screen TV
Free toiletries
Heating
Hypoallergenic
Hypoallergenic pillow
Interconnected room(s) available
iPhone dock
Kids meals
Lake view
Laptop safe
Newspapers
Non-feather pillow
Pool with a view
Private bathroom
Private entrance
Safety deposit box
Sea view
Shampoo
Shared lounge/TV area
Shower
Shower cap
Slippers
Snack bar
Socket near the bed
Sofa
Sofa bed
Spa bath
Telephone
Toilet
Toilet paper
Tumble dryer
TV
VIP room facilities
Walk-in shower
Wardrobe or closet
Wi-Fi available in all areas
Daily housekeeping
Fax/photocopying
Entertainment staff
Hammam (Turkish bath)
Ironing service
Shoeshine
Shops (on site)
Tour desk
Evening entertainment
Xbox 360 (gaming console)
Karaoke
Kids' club
Table tennis
Bathrobe
Garden
Spa and wellness center
Ticket service
Beach towels
Aerobics
Spa
Child pool
No smoking
Pets not allowed
Free valet parking
Wedding services
24-hour check-in

FAQs when booking at Hard Rock Hotel Cancun

Does the Hard Rock Hotel Cancun offer any sports activities for guests?

What kid-friendly activities does the Hard Rock Hotel Cancun have?

Does the Hard Rock Hotel Cancun offer any particularly special activities?

What is the best way to travel from Cancun International Airport to the Hard Rock Hotel Cancun?

Does the Hard Rock Hotel Cancun offer any honeymoon amenities?

Where is Hard Rock Hotel Cancun located?

When is check-in time and check-out time at Hard Rock Hotel Cancun?

Does Hard Rock Hotel Cancun offer free Wi-Fi?

Does Hard Rock Hotel Cancun offer free parking?

Does Hard Rock Hotel Cancun offer free airport shuttle service?

How far is Hard Rock Hotel Cancun from the airport?

Can you bring pets to Hard Rock Hotel Cancun?

Does Hard Rock Hotel Cancun have a pool?

Photos

All Photos (35)
Building (3)
Bedroom (8)
Bar (2)
Pool (2)

Location

Most Popular Landmarks

  • Kukulcan Plaza 0.9 mi
  • Playa Marlin 1.1 mi
  • Museo Maya de Cancun 1.3 mi
  • Acuario Interactivo 1.4 mi
  • Playa Delfines 2.1 mi
  • El Rey Ruins 2.1 mi

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