Services and conveniences
Basics
General
Things to do
Health and safety
Outdoor
Parking and transportation
Media and entertainment
Bathroom
Pool and spa
Accessibility and suitability
Laundry
Dining
Family friendly
Bedroom
Workspace
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the best times to visit the hotel?
The high season is in December, offering a great time to enjoy the breathtaking ocean view and well-maintained property.
How is the cleanliness of the hotel?
The property is clean and well-maintained, ensuring a pleasant stay for all guests.
Is parking available at the hotel?
Yes, the hotel offers parking and is conveniently close to boats going to Isla Mujeres.
What can I expect from the food quality at the hotel?
The buffet food and bar are rated 4 out of 10 and 5 out of 10 respectively, but there are little stores outside for additional dining options.
How is the customer service at the hotel?
Half of the employees are nice, and the reception service is good, ensuring a pleasant and helpful experience during your stay.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Request a Room Away from the Dock Entrance
Some guests mentioned that rooms near the dock entrance experienced a lot of foot traffic during the day, which could be disruptive.
Consider Visiting in December
The hotel's high season is in December, which could offer a livelier atmosphere and more activities.
Explore Nearby Attractions
The hotel is conveniently located near various attractions such as Parroquia de Cristo Resucitado, Torre Escenica, and Playa Langosta, providing plenty of options for exploration.
Be Mindful of Low Season in August
If you prefer a quieter experience, consider visiting during the low season in August.
Check Room Amenities
Some guests reported issues with the cleanliness of bed sheets and the presence of roaches, so it's advisable to check the room thoroughly upon arrival.
Be Aware of Additional Fees
Some guests mentioned extra fees for tourist environmental charges, so it's recommended to clarify any additional costs before booking.
Enjoy the Ocean View
Several guests praised the breathtaking ocean views, so consider requesting a room with an ocean view for a more enjoyable stay.
Language Consideration
English may not be widely spoken, so having a translation app or basic knowledge of Spanish could be helpful for communication.
Verify Dining Options
While the hotel has a restaurant and coffee shop, some guests found the food to be poor, so it's advisable to explore dining options in the nearby area.
Plan for Babysitting Services
If traveling with children, take advantage of the hotel's babysitting or child care services for some adult time.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 1:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
November | December | $75 | $76 |
Cheapest month to stay with an average 19% drop in price. | Most expensive month to stay with an average 40% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
7.1 | 1.9 mi | Cancun | 9.6 mi |