Pros (+) Everything was great. Awesome staff. Awesome food. Awesome service
Cons (-) Pool and Beach entrance smells like wet carpet.
5 stars
JW Marriott Cancun Resort & Spa
Blvd. Kukulcan, Km 14.5, Lote 40-A, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 848 9600Photos of JW Marriott Cancun Resort & Spa
Overview
JW Marriott Cancun Resort Spa provides guests with a range of upscale accommodations from which they can choose, along with amenities throughout the resort. The resort also features a convenient location for visiting many of the various sites and attractions in the Cancun area.
The hotel provides a host of different types of rooms for the guests. It has rooms with a single king bed, two doubles, along with several types of suites. Some of the amenities found within the rooms include pillowtop mattresses, comfortable linens, excellent views, high-speed Internet, a minibar, coffee and tea making facilities, LED TV, air conditioning, and more. It is possible to upgrade to a Club 91 room for complimentary food and beverages from the exclusive lounge.
Guests will also find a range of amenities on the property. Guests who are looking to stay fit can spend some time enjoying the on-site fitness center. It features cardiovascular equipment, along with free weights, free fitness classes, and separate saunas for men and women. The hotel also has pools for the guests to use. The on-site Mayan-inspired spa has a range of treatment packages, a steam room, and even a tennis court.
Guests can dine at the hotel, as well. It has a buffet breakfast, along with Sedona Grill, Gustino Italian Grill, the Lobby Bar, Beachwalk, 750 Pizzeria, Mikado Japanese Teppan Yaki, Sasi Thai, Champions Sports Bar, Kasai, and La Capilla Argentina Steakhouse. Visitors will find other locations to dine in the vicinity, as well as places they can explore and enjoy.
Latest deals for JW Marriott Cancun Resort & Spa
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
Amenities at JW Marriott Cancun Resort & Spa
- Private beach
- Water sport facilities (on site)
- Snorkeling
- Outdoor pool
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Hammam (Turkish bath)
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Express check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
- Chapel/shrine
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Additional bathroom
- Additional toilet
- Bathtub
- Spa bath
- Toilet
- Toilet paper
Basics
- Internet
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
General
- Executive lounge access
- Storage available
- Sea view
- Seating area
- Slippers
- Sofa
- Telephone
- Carpeted
- Tile/marble floor
Dining
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Breakfast in the room
- Dining table
Pool and spa
- Spa
- Hot tub
- Indoor pool
- Outdoor pool
- Spa and wellness center
- Massage
- Sauna
Accessibility and suitability
- Hypoallergenic
- No smoking
- Pets not allowed
- Designated smoking area
- Increased accessibility
- Elevator
- Upper floors accessible by elevator
Things to do
- Gift shop
- Game room
- Scuba diving
- Diving
- Snorkeling
- Beauty salon
- Water sport facilities (on site)
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
- Valet parking
Kitchen
- Kitchen
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Dining area
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- Radio
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Tumble dryer
Outdoor
- Private beach
- Garden
- Terrace/Patio
- Balcony
Bedroom
- Alarm clock
- Sofa bed
- Clothes rack
- Wardrobe or closet
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Reviews of JW Marriott Cancun Resort & Spa
8.9
Very good
1036 verified ratings
Wonderful
694
Very good
134
Good
86
Okay
48
Fair
26
Mediocre
17
Poor
31
Summary of reviews
Pros (+)
Cons (-)
Reviews(4)
Q&A(5)
Tips(10)
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Score by provider
9 out of 10
400 reviews
8.6 out of 10
76 reviews
8.8 out of 10
3 reviews
9.7 out of 10
1 review
9 out of 10
4 reviews
All reviews
Cons (-) I got descriminated
Pros (+) Service was really good
Pros (+) I loved staying here. All the staff that worked there were so friendly and nice. They knew our name by the second night. We felt important. The rooms were always clean & housekeeping was always keeping the room looking good and even came back at night to make sure we needed anymore towels or glasses. The waitstaff & bell boys were amazing. Anything we needed they got us it was amazing. I've never ...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the amenities provided in the rooms?
The rooms feature pillowtop mattresses, comfortable linens, excellent views, high-speed Internet, a minibar, coffee and tea making facilities, LED TV, and air conditioning. Guests can also upgrade to a Club 91 room for complimentary food and beverages from the exclusive lounge.
Are there any extra activities available at the hotel?
While the hotel offers a range of amenities, some guests have mentioned that there are not many extra activities besides the pool or jacuzzi. However, the on-site Mayan-inspired spa, fitness center, and tennis court provide enjoyable options for guests.
What dining options are available at the hotel?
The hotel offers a buffet breakfast, along with various dining options including Sedona Grill, Gustino Italian Grill, the Lobby Bar, Beachwalk, 750 Pizzeria, Mikado Japanese Teppan Yaki, Sasi Thai, Champions Sports Bar, Kasai, and La Capilla Argentina Steakhouse. Additionally, visitors will find other dining locations in the vicinity.
Is the hotel suitable for families with children?
The hotel provides amenities for families, including babysitting or child care, cribs, a child pool, and a kids' club. However, some guests have mentioned that there are not many extra activities for children besides the pool or jacuzzi.
What are the nearby attractions to the hotel?
Nearby attractions include Kukulcan Plaza, Playa Marlin, Museo Maya de Cancun, Acuario Interactivo, El Rey Ruins, Cancun Golf Club, Forum Beach, and more, providing guests with various options for exploration and enjoyment.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Upgrade to Club 91 Room
Consider upgrading to a Club 91 room for access to complimentary food and beverages from the exclusive lounge.
Book Spa Treatments in Advance
If you plan to visit the Mayan-inspired spa, consider booking treatments in advance to ensure availability.
Check Room Amenities
Before booking, check the room amenities carefully, especially regarding Wi-Fi quality and potential odors, as mentioned in some guest reviews.
Explore Nearby Attractions
Take advantage of the hotel's convenient location by exploring nearby attractions such as Kukulcan Plaza, Playa Marlin, and the Museo Maya de Cancun.
Consider Room Location
If you prefer a quieter environment, consider requesting a room away from ongoing construction or potential noise disturbances.
Be Mindful of Extra Charges
Be cautious of potential extra charges and ensure clarity on billing to avoid any unexpected expenses during your stay.
Plan Pool Lounger Access
If you plan to use the pool, consider arriving early to secure a lounger, as mentioned in guest feedback about limited availability.
Verify Inclusions
If your booking includes breakfast, verify the number of guests covered, as some guests mentioned discrepancies in the number of included breakfasts.
Utilize $50 Daily Credit
Take advantage of the $50 daily credit offered by the hotel, which can enhance your overall experience during the stay.
Consider Transportation Options
Explore the various transportation options provided by the hotel, such as shuttle services and car rentals, for convenient travel to nearby areas.
Location
Blvd. Kukulcan, Km 14.5, Lote 40-A, 77500 Cancún, Quintana Roo
What's nearby
- Spa at The Royal Sands0.7 mi
- Kukulcan Plaza1 mi
- La Isla Shopping Mall1.6 mi
- Iberostar Cancun Peninsula Convention Centre1.6 mi
- Iberostar Golf Club Cancun1.7 mi
- Playa Delfines2 mi
- El Rey Ruins2.1 mi
- Cancun Golf Club at Pok Ta Pok3.2 mi
- Hard Rock Cafe Cancun3.4 mi
- CoCo Bongo Cancun3.4 mi
- Cancun Convention Center3.6 mi
- Poliforum Benito Juarez4.2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about JW Marriott Cancun Resort & Spa
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
August | December | $386 | $360 |
Cheapest month to stay with an average 19% drop in price. | Most expensive month to stay with an average 104% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
When to book a room at JW Marriott Cancun Resort & Spa
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at JW Marriott Cancun Resort & Spa
FAQs when booking at JW Marriott Cancun Resort & Spa
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See most recommended stays in CancúnGood to know
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.4 | 6.0 mi | Cancun | 7.7 mi |
Everything you need to know for your stay in Cancún
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