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Amenities
| General | 24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Cribs available, Designated smoking area, Express check out, Gift shop, Hot tub, Laundry facilities, No smoking, Non-smoking rooms available, Parking (free), Pool (children), Pool (indoor), Pool (outdoor), Private beach, Restaurant, Room service, Safe, Sauna, Steam room, Storage available, Wheelchair accessible |
| Activities | Fitness center, Game room, Tennis |
| Services | A/V equipment rental, Babysitting/child services (surcharge), Beauty salon, Business center, Car rental, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Spa, Wedding services |
| Internet | Internet, WiFi (surcharge) |
| Policy | Pets not allowed | Landmarks |
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Guest Ratings
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Star Ratings
| Marriott Hotels & Resorts | |
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| Orbitz | |
| Travelocity |
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90% found the |
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94% thought the |
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70% thought the |
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85% found the |
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Good 7.0
Apr 9 2014
Lovely public spaces, very friendly staff. Convenient for our one night stay on the way to an early flight the next morning. Airport shuttle is a nice service, worked well for us. Would not have wanted to be here for our entire vacation. A foul smell came from the commode and filled the room unless the bathroom doors were kept closed. We could not leave the sliding doors open to enjoy the breezes and the view because it caused a whistling noise and the neighbors called and complained. Had dinner at the Italian restaurant (started with G). Service was endearing but not 5 star. Staff was trying but really needs more training-- they fussed with napkins and so forth very ceremoniously but didn't grasp the unobtrusive attentiveness that makes for true 5 star service. It was fun, but it wasn't the Ritz. Food was mediocre. Risotto with rib eye stew was risotto with a slab of some sort of meat (not rib eye anything) that was more than half fat. W...Lovely public spaces, very friendly staff. Convenient for our one night stay on the way to an early flight the next morning. Airport shuttle is a nice service, worked well for us. Would not have wanted to be here for our entire vacation. A foul smell came from the commode and filled the room unless the bathroom doors were kept closed. We could not leave the sliding doors open to enjoy the breezes and the view because it caused a whistling noise and the neighbors called and complained. Had dinner at the Italian restaurant (started with G). Service was endearing but not 5 star. Staff was trying but really needs more training-- they fussed with napkins and so forth very ceremoniously but didn't grasp the unobtrusive attentiveness that makes for true 5 star service. It was fun, but it wasn't the Ritz. Food was mediocre. Risotto with rib eye stew was risotto with a slab of some sort of meat (not rib eye anything) that was more than half fat. W... |
Okay 6.0
Mar 23 2014
The beach in front of the hotel is very good. This hotel is a little bit old. They really should renovate it. If you want a quite vacation, here is prefect. But if you want parities or night life, here may not be your choice. Some other hotels holds parties, have DJ to play music, while JW doesn't.The beach in front of the hotel is very good. This hotel is a little bit old. They really should renovate it. If you want a quite vacation, here is prefect. But if you want parities or night life, here may not be your choice. Some other hotels holds parties, have DJ to play music, while JW doesn't. |
Excellent 9.0
Mar 22 2014
Location, friendly staff, hotel restaurants not really Location, friendly staff, hotel restaurants not really |
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Excellent 10.0
Mar 13 2014
Location Maid was coming at 8 am. Then hard to get them back later Wonderful adult area at the pool.Location Maid was coming at 8 am. Then hard to get them back later Wonderful adult area at the pool. |
Mediocre 3.0
Feb 6 2014
Nice clean room Poor staff attitude, sat by the adults only pool all weekend but was only offered a drink by the numerous staff on Friday and once on Monday. They were having some sort of aero conference and the hotel seemed to be full of noisy drunks Nice clean room Poor staff attitude, sat by the adults only pool all weekend but was only offered a drink by the numerous staff on Friday and once on Monday. They were having some sort of aero conference and the hotel seemed to be full of noisy drunks |
Excellent 9.0
Jan 31 2014
Perfect ocean view room. Not many restaurant choice. Room cleaning came after 5PM my room. Perfect ocean view room. Not many restaurant choice. Room cleaning came after 5PM my room. |
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Excellent 10.0
Jan 28 2014
The pool grounds and beach are absolutely stunnining. There is an adults only balcony for sunbathing with waiters who provide food and beverage service. The rooms was very spacious and all of them have an ocean view. The lobby is lovely and the free wi-fi worked not only in the lobby but in parts of the outdoor pool area as well. It is worth it to get the in room wifi for a mere $10 a day. I highly recommend this beautiful hotel.The pool grounds and beach are absolutely stunnining. There is an adults only balcony for sunbathing with waiters who provide food and beverage service. The rooms was very spacious and all of them have an ocean view. The lobby is lovely and the free wi-fi worked not only in the lobby but in parts of the outdoor pool area as well. It is worth it to get the in room wifi for a mere $10 a day. I highly recommend this beautiful hotel. |
Good 7.0
Jan 24 2014
The pools were nice. The bathroom was very nice. The view from my room on the 5th floor was great. Hotel is pretty central on the hotel strip. Fred's restaurant across the street was a great find. It looks like a cheesy tourist trap, but its not. The pool chairs are ugly and beat up - shocking for a 5-star hotel. wifi is very spotty even if you pay. scuba lagoon was closed and looked like an eyesore. hotel room details are dated. This hotel has the makings of a five star hotel, but is lacking all the finer details so it feels more like a nice time share - a bit generic and no real mood to the place. Other sites also have this as a 4-4.5 star resort which is more appropriate.The pools were nice. The bathroom was very nice. The view from my room on the 5th floor was great. Hotel is pretty central on the hotel strip. Fred's restaurant across the street was a great find. It looks like a cheesy tourist trap, but its not. The pool chairs are ugly and beat up - shocking for a 5-star hotel. wifi is very spotty even if you pay. scuba lagoon was closed and looked like an eyesore. hotel room details are dated. This hotel has the makings of a five star hotel, but is lacking all the finer details so it feels more like a nice time share - a bit generic and no real mood to the place. Other sites also have this as a 4-4.5 star resort which is more appropriate. |
Excellent 10.0
Jan 19 2014
The staff was incredible. Upon check in we were able to purchase an upgrade, which we did. They surprised us on our anniversary with rose petals and champagne on our last nights stay . Staff from valets to busboys were incredible. Highly recommend ! We ate at the Thai restsurant, Sasi Thai, which had very slow service but the atmosphere was fantastic! When you are In a hotel of this caliber, the restsurant should also be up to the same standards. My food was dangerously undercooked. The staff was incredible. Upon check in we were able to purchase an upgrade, which we did. They surprised us on our anniversary with rose petals and champagne on our last nights stay . Staff from valets to busboys were incredible. Highly recommend ! We ate at the Thai restsurant, Sasi Thai, which had very slow service but the atmosphere was fantastic! When you are In a hotel of this caliber, the restsurant should also be up to the same standards. My food was dangerously undercooked. |
"Family-friendly beachfront tower in the heart of Cancún's hotel zone, with an unprecedented level of service for a resort of its size. A swank beachside hotel, with glittering sea views from guest rooms. The 35,000-square-foot spa is the perfect antidote to Mayan-ruin outings. Room to Book: Odd-numbered rooms on the 12th floor, for the most idyllic Caribbean views. Insider Tip: Order Chef Richard Silverster's gamberoni e capellini (pasta with king prawns) at Gustino's restaurant."
read more on Travel + Leisure
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"At the AAA Five Diamond JW Marriott Cancún Resort and Spa, home comforts are plentiful. There’s an enormous adults-only spa specializing in Mayan treatments, four pools (one infinity) and a white sand beach to cool idle sunbathers, and three restaurants offering top-notch international fare. But aside from these amenities, the resort’s best perk is its turquoise and jade backdrop: the sparkling Caribbean Sea framed by the large private balcony off each room and suite.The 14-story JW Marriott Cancún Resort and Spa is all about the..."
read more on Jetsetter
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