|"Everything was perfect."||(in 33 reviews)|
|"The staff was amazing !"||(in 73 reviews)|
|"The rooms are clean and comfortable"||(in 1 review)|
|"The front desk staff."||(in 2 reviews)|
|"Parts of the hotel were under construction."||(in 9 reviews)|
|"I think he doesn’t reflect JW."||(in 1 review)|
|staff was attentive||in 144 reviews|
|great hotel||in 85 reviews|
|pools||in 85 reviews|
|room is very well||in 59 reviews|
|beach in front||in 56 reviews|
|food and drinks||in 37 reviews|
|front desk||in 29 reviews|
|breakfast buffet||in 28 reviews|
|construction noise||in 26 reviews|
|amazing view||in 19 reviews|
|jw marriott||in 15 reviews|
|italian restaurant||in 9 reviews|
|worth the price||in 6 reviews|
|rooms were very clean||in 4 reviews|
|small annoyances||in 3 reviews|
Everything was great. Awesome staff. Awesome food. Awesome service
Pool and Beach entrance smells like wet carpet.
I got descriminated
Service was really good
Best place to stay
I loved staying here. All the staff that worked there were so friendly and nice. They knew our name by the second night. We felt important. The rooms were always clean & housekeeping was always keeping the room looking good and even came back at night to make sure we needed anymore towels or glasses. The waitstaff & bell boys were amazing. Anything we needed they got us it was amazing. I've never stayed in a place that catered to all our wants and needs in a very professional manner.
overall ambiance,friendly staff, great location.
The view and size of the room was very nice.
The service. Also some policies were not shared with me that became an issue. Didn't feel the warm welcome and quality of service I felt at other places I have stayed in that area. Overall disappointed.
JW Marriott Cancun Resort Spa provides guests with a range of upscale accommodations from which they can choose, along with amenities throughout the resort. The resort also features a convenient location for visiting many of the various sites and attractions in the Cancun area.
The hotel provides a host of different types of rooms for the guests. It has rooms with a single king bed, two doubles, along with several types of suites. Some of the amenities found within the rooms include pillowtop mattresses, comfortable linens, excellent views, high-speed Internet, a minibar, coffee and tea making facilities, LED TV, air conditioning, and more. It is possible to upgrade to a Club 91 room for complimentary food and beverages from the exclusive lounge.
Guests will also find a range of amenities on the property. Guests who are looking to stay fit can spend some time enjoying the on-site fitness center. It features cardiovascular equipment, along with free weights, free fitness classes, and separate saunas for men and women. The hotel also has pools for the guests to use. The on-site Mayan-inspired spa has a range of treatment packages, a steam room, and even a tennis court.
Guests can dine at the hotel, as well. It has a buffet breakfast, along with Sedona Grill, Gustino Italian Grill, the Lobby Bar, Beachwalk, 750 Pizzeria, Mikado Japanese Teppan Yaki, Sasi Thai, Champions Sports Bar, Kasai, and La Capilla Argentina Steakhouse. Visitors will find other locations to dine in the vicinity, as well as places they can explore and enjoy.
based on 595 reviews
Policies vary by room type and provider.
Guests with existing JW Marriott Cancun Resort & Spa reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. For guests making new reservations at JW Marriott Cancun Resort & Spa for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, reservations may be changed or canceled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
JW Marriott Cancun Resort & Spa is located at Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera in Hotel Zone, 6 miles from the center of Cancún. Kukulcan Plaza is the closest landmark to JW Marriott Cancun Resort & Spa.
Check-in time is 3:00 PM and check-out time is 12:00 PM at JW Marriott Cancun Resort & Spa.
Yes, JW Marriott Cancun Resort & Spa offers free Wi-Fi.
Yes, JW Marriott Cancun Resort & Spa offers free parking.
No, JW Marriott Cancun Resort & Spa does not offer free airport shuttle service.
JW Marriott Cancun Resort & Spa is 7.7 miles from Cancún. JW Marriott Cancun Resort & Spa is 40.8 miles from Cozumel.
No, pets are not allowed at JW Marriott Cancun Resort & Spa.
Yes, JW Marriott Cancun Resort & Spa has a pool onsite.
JW Marriott Cancun Resort & Spa has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.