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nice decor, ambiance, facilities for children were excellent no parking available and municipal (paid) parking was expensive. the rooms were too hot and temperature could not be regulated
We liked the hot broth soup available all day in the lobby and the view from the hotel room balcony was breathtaking. The lobby was very cozy after Skiing all day and sitting by the fire. The Bell Hop was very kind and helpful for the length of our stay. Expired food delivered with room service. Room not cleaned one day after skiing (had to wait in lobby and was never notified when it was complete). Hotel has no hair conditioner available. The Pool and the Hot Tub were not very comfortable due to the water jets in both sprayed out freezing cold water. Front desk staff seemed to be more irritated with the inconvenience of fixing the issues that we had rather than trying to make us more cofortable with our stay. I have stayed in various classes of Hotels over the years and I know that I could have spent a lot less at a 3 star hotel and received better service. For a Five Star Hotel I would have expected a lot more.
i liked the hotel because i read the reviews before i booked and lived up to my exoectations the evening meal was not up to my expectations
Very friendly family run hotel, high standards of service & cleanliness provided during our stay, most enjoyable stay. No dedicated bar area with comfortable seating to relax and enjoy a drink & snack after hard day on slopes.
hotel, setting, comfort, decor, size of rooms, staff, breakfast etc etc etc etc etc extra charge for using microwave in suite
This hotel is excellent offering large suite accomadation, a very good breakfast selection and a wonderful location. It is also outstandingly clean and very well presented and could be used as an example to many other hotels.
Great hotel, clean and spacy rooms, helpful and friendly stuff. Hotel is not directly on the main road as most of Andorra hotels, so you can enjoy quiet enviroment, but still close to Canillo center (10mins by walk, 2mins by car). We definetely reccomend this hotel. Smaller bathroom
Very clean neat and friendly
Superb modern hotel.Man on reception very helpfull.Quality breakfast including a full English breakfast .Rooms large and clean incuding nice shower. Best hotel we have stayed in for many years. Good secure car parking. Could not fault this hotel.Very very high standard.
We would like to thank the owner of this nice hotel for making our stay there a pleasant experience . Everything was well organised, the room was very clean and comfortable. The hotel location offers a spectacular mountain view which you can enjoy from every corner of this place. The guest treatment was extremely friendly and warm. Thank you again!
The friendless of the staff, the hotel's cleanlisness & facilities.
The rooms and the calmness of its location it did not have dinner service (restaurant)
Very comfortable hotel which is conveniently located only few hundreds meters away from ski lift. Good facilities for ski storage. Friendly staff. No kettle in room. Only few TV channels in English
Perfect hotel for a skiing/boarding holiday. Spa area was nice and the food was top draw
The hotel was very clean and well maintained and the rooms were spacious with fully equipped bathrooms. The hotel staff were helpful and friendly. The hotel was well situated with close proximity to the skiing. This all made for an excellent holiday. There were no bad points for us.
Jakuzi was nice. The air in the room was too dry.
It was super quiet.... There was free internet at their business centre, which was a nice little room off the lobby. They also had a nice breakfast room with a very good breakfast There was a chef to take individal bacon and eggs orders. The exorbitant price of the parking.
Modern, quiet, secure parking.
Cleanliness of accommodation and good breakfast facilities In Andorra there is not yet a smoking ban so even though in non-smoking room, tainted by smell of tobacco. Limited parking at hotel and expensive, cheap public parking reasonably near though.
The space between bed and sideboard for the TV is extremely narrow and difficult to go through, specially is another person is around.
Very good position. Parking a bonus
Price very interesting. Good location, accommodation for double room superior with breakfast.
The hotel room is spacious & clean. Just a few mins walk to the shopping street. The breakfast variety is good & foods is delicious! It's my first stay in Hotel Fenix & it leaves a good impression to me. I will definitely stay there again if i go to Andorra.
Good facilities but few staff. Staff were not friendly.Food very expensive.
It's location in the shopping district, parking (and very nice helpful people in the garage), nice layout , modern hotel, some quirly design features - overall from a physical point of view, good Staff attitudes were poor - Receptionist on phone when checking in. Kept waiting. Poor attitudes in Dining Room for evening meal - rushing diners out. On the other hand, staff at breakfast were a complete contrast - polite, welcoming etc.
Good attentive staff, excellent breakfast choices Very hard beds
The staff was generally helpful and polite. The location was very good, as it was close to the center, which is what we wanted. The Internet did not work, when it was apparently fixed it still was not working properly. The credit card machine also did not work properly 15 Euro per day for parking our own car (not even valet) is very expensive
Likes: friendly, helpful, multi-lingual reception, the cleanliness, spaciousness and spectacular views of our room, minibar, the large bathroom with excellent lighting, the pool/spa facilities, the decent buffet breakfast, facility of access and proximity to Caldea spa, shopping and restaurants, private, on-site parking albeit 15 euro/day. The pervasive odor of tobacco even in a "non-smoking" room. The inability to regulate the climate control of the room--it was terribly warm and thus we slept with the window open (waste of energy but rather pleasant!). The parking rate is elevated, especially if we were to consider a longer stay.
The breakfast was ok. The bath tube was stuck, and not clean. The carpet is very old and furniture since ages.
The hotel's location, staff and overall decor was very pleasing and professional. Internet access was easy and readily available. The absence of air conditioning was a surprise, given the fact that it was a hot Summer. The parking surcharge I thought was a bit high.
Overnight stay only. Breakfast excellent. Easy access to the town for food and shopping Access to and space in the car park very limited. Stayed in summer and lack of a/c in room meant leaving window open town quite noisy during night.
Rooms were ok resturant was very good we found the hotel very clean and enjoyed our stay When booking in we were asked if we were french we said no English the receptionist pulled a face and made some remark we could not understand,we were booked into a room overlooking the main road which was very noisy,also the rooms were very warm
breakfast, Location No air conditioning, Everything seemed average, I expected more from a 4 star hotel
Quality and choice of meals; my wife is a vegetarian and the bufffet option of the meals meant she could choose what she wanted to eat. Traffic noise from road during the evening and night.
The location is near the center but isolated from ado. Price value. The room was spacious Breakfast is substantial. Parking is free of charge. Furniture and other equipment are old and run-down. As a whole this hotel needs to be renewed. I think this hotel was called panorama not for no particular reason, but everything that we could see from our window was landfill. Roofs of nearby houses were covered with litter:(
It was a nice stay. The pool was cool. Maybe the food is not very exciting...
Nice building, nice place spare blankets and pillows not clean.
Comfortable, well maintained, good location for us. We were starving after a long day so didn't want to wait till 8 pm for dinner.
close to ski lift meals inedible on the whole, hotel ran out of shampoo and choice of wine. exercise room contained 1 bike but broken.
Wonderful location. Staff was very friendly and helpful. My wife had an excellent massage! We had a lovely dinner at "el Rustic". We will come back very soon.
Excelent staff and restaurant
Restaurant staff very friendly. Breakfast good, restaurant food good. Nice and relaxed atmosphere. Recetionists were very "closed" and not very smiley.... The room too small as a family room especially with an extra bed. And the room was too dark, (window to a dark roof).
surroundings, friendly staff, nice atmosphere. price of wine- too expensive
Staff were very friendly and helpful. Food was excellent, although the child's menu was rather restricted. Hotel was clean and generally quiet. Plenty of parking available and the whole area felt very safe. Swimming pool was very cold and the Jacuzzi only luke warm. Our room had no view and was rather dark. It was also very stuffy in our room due to a lack of air conditioning. There was no outside seating area.
Very comfortable enjoyable stay. Excellent breakfast. No we liked everything
Excellent family accommodation
Thoought the hotel room was far too hot. The hotel staff, apart from one, were very unfriendly didn't seem like they wanted to help with anything. Tried to book ski courses which they told us we could, when we went back to book they said it was too late and the booking could not be made. As a result of this we wasted half a day booking at the piste. They told us that the skating rink was open all day, we went to Canillo to find that it was closed so all in all we wasted two mornings through unknowledgeable hotel staff. We also asked if we could hire ski equipment to which the receptionist replied 'depends' and carried on working at her computer.
Very good location, rich breakfast, very large and clean room with two toilets, bath and tube, two king size beds, friendly staff. I recomend this hotel to every one. Not enought tourist information in English, hotel parking too expencive, but some of chipper public parkings near the hotel
OK, a litle problem parking to car.
Centrally located, staff amiable and welcoming. Large living area with flatscreen TV, comfy small bedroom, and good sized bathroom made it perfect for an overnight stay in Andorra.
This hotel with nice comfortable rooms and lot of space for a low price was an extra "highlight" during our trip in the Pyrenée.
Located just off the main high street. A good selection for breakfast. Nice spacious room with most facilities. Wifi did not extend to bedrooms so had to sit n the lobby/reception area.
Clean, Excellent buffet breakfast, Great Staff
Surprisingly spacious, clean and comfortable. Breakfast excellent Would have been good to have tea/coffee making facilities in the room.
The hotel staff were very accomodating, they always made sure they smiled. It was good to see great customer service. The rooms were clean and we were able to relax there The only thing was smoking in the lobby, where its the only place we could use the internet.
The lounge area was comfortable and spacious and the food offered good value for money We think it would be difficult to walk up from the garage to the ski gondola because of the spiral staircase.
The restaurant was lovely - much nicer than having a buffet which most hotels in the area seem to offer. Also, really good bar area. The decor was a bit out of date but the rooms & bathrooms were spacious enough.
Large and clean room and bathroom. Very helpful and friendly staff. Excellent breakfast. Close to the town centre and ski lift. Good price-quality ratio.
We enjoyed the whole experience, but felt it was a shame the hotel was not being used by many others
The rate I paid through Booking.com!!! Unbelievable for this under-used gem. The underground parking. A nerve-wrecking experience if one is not used to tight parking places (I'm from Canada). And to charge $ 9.50 a day is ridiculous.
access to the town is good. Staff helpful. Breakfast ok. Hotel parking is to pay for, but free in the town. Somewhat dated and the rooms could do with an update, but generally clean and tidy.
Very welcoming and helpful staff at the reception and in the restaurant. Very good value meals. Very comfortable lounge area.
All good Gym and jaccuzi were working but we were not allowed to use these facilities as it advertised them
We stayed family room on the 3rd floor. We could enjoy stars from the bed. The room was very clean. The combination of tea rounge and child play room is good. It allows parents enjoy relax time watching TV in front of chimny while children also enjoy playing at children's room.
everything was perfect
Service was good as well as facilities. It's difficult to communicate in English as most staff 'only' speak Spanish or French.
Food was mediocre.
hotel is located in center of shops and very quiet place breakfast buffet was very poor. Can much bettter.
excellent rapport qualité prix pour un hôtel bien placé dans le centre de la ville excellente literie
the location is good for shopping quite central this hotel needs a refurbishment rooms are tatty,furniture needs upgrading, no Air conditioning, no tea and or coffee making facility, bed had holes in the covers and also all rooms are smoking rooms they have no idea that we are in the age of non smokers, evening meal in restaurant was basic and way over priced, breakfast was unorganised and basic.
Accessability to the city,the comfortable room and breakfast and the magnificent view from our room.The guest reviews are not always accurate. I view gusts reviews when selectin accomodation. There is one nationality that are more often negative on their hotel comments. USA so I tend to ignore those. The reception staff were very surley and not at all helpfull
Surprisingly spacious with more facilities than we were aware of. Well situated. Good breakfast apart from guests handling food. Didn't like attic room although it was adequate for a two night stay.
An excellent hotel. Spacious, clean, comfortable rooms. Good service, friendly staff, fantastic view, very good breakfast and a nice swimming-pool. no reservations
We were very comfortable and made to feel welcome, wish we had planned to stay longer. We also got good sight seeing advice from the reception.
Very comfortable, great food and relaxed atmosphere. No
great place, good food Our bedroom was a little small
Good location, nice ambient, excellent food, friendly staffs Rooms are a bit too small. Lack of facilities, Hard to adjust room temperature
Excellent quality, nice positioning outside Andorra la Vella, very friendly staff. The new part is way better than the old, the part with the suites.
Difficult to locate...
Really perfect! Beautiful hotel, friendly staff, outstanding location, perflect cleaning... breakfast and dinner very good and in good quantity. I will return for sure!
It is a very comfortable hotel in a beautiful surrounding. I would definitelly recommend it.
Staff were friendly, breakfast wasn't bad rooms were good No facilities for kids 10/12. Neither in town or at slopes had to get into car for everything.
I stayed at this hotel with my friends. We lived in apartments. It was very comfortable. The apartment is roomy. The hotel are located on slope of a hill and minibus goes to funicular from the hotel. There are sauna, small pool and jacuzzi at the hotel. It is a quiet plase. I was satisfied living at this hotel.
The apartment was of the right size - clean and the location was nice and peaceful. The only english channels on TV were BBC and CNN with poor picture quality. The furniture was a bit run down. Also they claim to have a gym but this is very poorly equipped and they have an additional charge for the use of gym, pool etc which was not listed on the site
We were staying at the hotel during 11 days and the hotel was overcrowded with students that, i believe, is unacceptable for four-star hotel. There were very noisy both at breakfast and dinner and almost impossible to get any meal from buffet. Also our room (204) was very, very cold because of the additional window in the bath room. In general the hotel is far away from 4-star standards.
Nothing staff unhelpful, facilities poor.
Excellent views from apartment. Comfortable, good sized rooms and quiet location. We were a little bit disappointed that it was not located within easy walking distance of the village of Canillo.
Terrbile for a **** hotel. Definetily wouldn't recommend it to anyone.
The service is exellent only at the weekends. Wide choise of foods for dinner, good breakfast, lots of fruits, etc. Good mountain view. Parking is 11eu/night, but a lots of places to park near about. Spa price is 6 eu/person per stay. We were staying for a week at this hotel last week of january 2010. The weekend was just perfect, but on monday we've noticed 4 buses of students arrived the hotel. So it became a nightmare for the rest of the week: very noisy, nothing to eat on breakfast and dinner - just spagetti and chicken! The restaraunt itself turned into a chip and crowded self-service area with dirty dishes, etc. Also the smoking is allowed everywhere in the hotel - even in the rooms and corridors, bar area and reception - so even in the room you feel like in the smoking pub! - which is not acceptable for 4stars hotel. So you better choose respectable 3 stars. Also very step road to the hotel - high risk of beeing blocked in the hotel if snowfalls even with chain
the place, the view of the city from the hotel and the good reception i would like more information, on directions to the hotel...
food was very good, curtesy bus for sking,help with ski pass and ski hire, would stay again really enjoyed the hotel and its facilities
We got one of the largest rooms available great view of Canillo / mountains separate shower room and bathroom free fast Internet (no WiFi, network cable needed, supplied by reception) Accessable Internet computer at hotel lobby Parking garage for 10 Euro extra cost Staff speaks English Breakfast is what you expect to be Expected less, based on previous reviews Mixed staff hospitality. Very friendly and informative in the evening, certainly not in the morning Double bed is two matrasses placed next to eachother, same for the sheets (may be normal in Spain, I don't know (yet...)) Actually we didnt care but the tv (TV's, we had two!) only had 3 local channels
Very large room , reasonable price for this season. 'Great buffet' price was very expensive in relation with the meals offered .
Central, clean and nice living room. Some staff were very poor formed. From the front desk of the hotel to the restaurant.
Location - convenient to town centre
Free internet access. The staff barely speak english.
buffee meals garage parking but a little expensive should be about 11 euros per day/night all t.v. is now digital therefore the remote controle should have a button to change the language when available. most other european hotels have this.
The hotel was central, very friendly staff, excellent rooms and dining room. Very enjoyable stay and would certainly use this hotel again.
Location. Too much cigarrete smoke. Even on non smoking areas/rooms. Furniture getting old. Some personnel at the reception lacks training.
The hotel has parking for the car, it has a big reception lobby and staff is nice I did not appreciate very much the room floor not having carpet and the mini bar was only replaced upon request
all staff very kind
Cleanliness, internet facility, parking, safe in room. Pillows awful. Electrical motor starting up at about 05:00 every morning followed by a continuous loud hum.
Everything - what a great place. Nice modern hotel with great character, superb parking, great staff, superb food. Priced for your pocket, wonderful. The drawback would be its location. Andorra... we took a trip in from France and back over some huge mountains for this hotel and it was worth it.
We liked everything, from start to end. The owners/staff are very friendly. The food (diner and brreakfast) served in the restaurant was very good. Only issue we had was with the wireless internet. We couldn't get it to work on our laptop so this is the only negative of our stay here. It's a great hotel and it's located about a 10 minute drive from La Vella. If booked in the high season make sure you also reserve a parking space inside the building. Parking is tight for larger cars but not impossible. Everything was great, so no complaints.
The hotel is just north of the capital city, Andorra La Vella, and quite easy to get to as it's just off one of the main roads (the CG-2). It's in a small town, and apart from the impressive church and a bar/souvenir shop over the road there's not a lot to do for families, but it's great for relaxing and well situated for all the major towns, ski resorts or just exploring. The hotel itself is excellent value for money and the staff in particular are very polite and professional. I didn't think the food was as good as some of the other reviewers have stated. It was a bit hit-and-miss: some dishes were delicious, while others were a bit bland but palatable all the same.
The staff was incredibly helpful and the hotel is located right in between two great places to ski.
The couple that runs the hotel were awesome. We location was great if you wanted to visit the monastery. The dinner was incredible; even if you don't stay at the hotel (not sure why you wouldn't stay), make sure to have meals since this was truly fine dinning.
Well run small hotel. Very clean,with friendly staff on hand.Food was great too.
Friendly staff, warm welcome, great food, good selection of wines, location, excellent rates. A very minor point; internet expensive, free Wifi would be very useful.
Lovely homely feel, almost like visiting friends, the staff were really great. The hotel is actually a hostal and therefore should be viewed as such. We had no complaints other than the smallness of the room, but after all, it is a hostal. We would certainly visit again. The room we took was rather dark and looked over the rear, other rooms shown were similar, having said that we booked at the last minute so we couldn´t really complain, and it certainly did not spoil things.
Fantastic staff, very helpful, had one of most enjoyable/relaxing stays ever, a little out of the way hence price but if you have a car no problems, definitely recommended and will stay there again
staff was execellent and very helpful, meals were excellent, quiet and comfortable
The hotel was luxurious, albeit, probably due for refurbishment, e.g. marble floor in bathroom, starting to crack in places,bathroom washbasin and bath starting to show signs of age but all spotlessly clean, Extremely spacious and clean, including large balcony overlooking town. All facilities superb. Did not personally like Andorra, too busy, too much traffic noise and so much building work going on, would not be an ideal place for a restful time, but for a shopping break, ideal.
huge room, lots of space, nice veranda, good breakfast. I liked the in-town parking service, very convinent. The GPS corrdinates given on the site are wrong!!! They made us climg up the mountain. When we tried entering the street address the GPS again led us in the wrong direction (into the village). I would add driving directions to this hotel. Also, a bigger sign on the entrance coming from France could be very helpfull.
good view, good staff. wireless access do not reach all rooms
big conortable room, bed and bath accessories I do not estimate this hotel in 5 stars
the hotel design, the service, the staff. this hotel is really amazing :-) car parking
Everything about this hotel was fantastic. The staff were extremely helpful and friendly , it felt as though they couldn't do enough to make our stay a pleasant one. Its possibly one of the best hotels i've ever stayed in for service. the views from the hotel rooms and the spa are amazing.
it was very quiet and it felt like we had our own hotel for a week the spa was only free to use if u were there before 15.00. no children allowed in the pool and spa !!!!! we took 5 children.
This is an excellent genuine 5 star hotel with great style and facilities. The spa is superb and is on three floors! Parking could be an issue in the winter I suspect
So far, . Best hotel ever. Excellent in all senses
Excellent hôtel. Big bedroom, big Spa, xith man activities. Staff very Nice and helpful. Highly recommended. We really enjoyed. Staff doesnt speak french.
All the amenities in the room, the cleanliness and location.
Wonderful, one of the best hotels in Andorra. Perfect service. Located in middle of the town. Rooms made by designers... Everything allright.
The staff were very friendly and helpful, the room was comfortable and the restaurant was excellent.
Friendly staff & hotel in central location
The retaurant was very good and the room quiet and very comfortable
It was a very central location We thought it was more like a good 3/4 star hotel.
Really well-designed rooms, nice lobby, staircases etc. Helpful personell, very central location. Comfortable everything! Impressive facilities E.G. top-line tv and dvd, jacuzzi. Overall unforgettable stay! Request for a non-smoking couldn't been satisfied. Good restaurant, but not as much gastronomic as it pretends to be. Hotel's fasade and logo placed outside have to be re-decorated to match the interior's standards.
location and dinner too modest and small rooms, lazy and ignorant personal, no kids facilities, smoking gaming zone
The location and ease for skiiing is unbeatable I have stayed in this hotel on 5 or 6 previous occasions. The quality of the food and the efficiency and politeness of the staff has gone seriously downhill.
Being able to ski straight from the hotel to the chair lift and return skiing direct to the hotel´s ski locker was excellent I found it very horrible that there was smoking allowed throughout the hotel, except the dining room. Although I had booked a non-smoking room the smoke from the lounge area and hotel in general pervaded by bedroom and everything smelt of smoke.
A charming hotel right next to ski slopes (although we were there in summer :))) and mountain river. Big comfortable rooms in a country-style, excellent restaurant, free pool and jacuzzi, free parking, live music in the evening. A very positive impression!!
free internet wifi in room
If you go on skiing, the car lift is by the hotel, this makes things very easy and comfortable. The breakfast and the dinner were buffet with good food and different every day. I can´t say any bad point, we really enjoy our stay.
Opening time of restaurant in the evening at 8pm is far too late for young children.
A friendly welcoming enviroment
Quality of kitchen Absence of glass glasses in number and dryers for mountain-skiing boots.
Great location for ski in/out. food buffet style and good, hotel drinks very reasonable for a 4* on the slopes. Enjoyed the stay staff all very freindly. Would return again.