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Check in was a bad experience. We got in late and while waiting in line to check in the people working the desk would let guests jump to the front of the line to ask 'quick' questions about chargers and restaurants. It was pretty frustrating. The employees didn't encourage it - but when the guests cut they did nothing about it. Neither did I though. The pipes in the ceiling were leaking in the hall where my room was and trash cans were out to collect the water. It was like that when I arrived but cleaned up by the time I left. There was no issue with noise though.
Very comfortable beds Prices at the hotel bar. $12 for a mojito?
Location was great for meetings in the city and valley
Right next to freeway. Room and area were very noisy .
The website lists a shuttle to the airport which is the only reason I stayed here, but it no longer exists. Going to complain to get my cab fair reimbursed but not hopeful
free shuttle to the airport, good location within walking distance to coyote point park, harbor and san mateo downtown, they managed to check us in very early which we loved after a long flight the receptionist had no idea about the neighborhood - she suggested we take taxis everywhere
Good location near San Fransisco near the highway so a quick connection to SF in only 10-15min. Without paying the costs of staying in the centre.quiet location nothing in the neighborhood to do. only little choice for breakfeast
As expected for a Best western, neat and comfortable, good surprise with the breakfast (included in fact).
cleanliness of hotel get nicer mattresses, beds very hard, felt like concrete to me. would suggest nice pillowtops like Hampton Inns have.
Great stay, clean, comfortable, good breakfast.
Clean, comfortable facilities; friendly staff Nothing
Bien ubicado si vas de negocios a san Mateo o sus alrededores, las habitaciones son amplias, aunque para nada modernas, lo normal para un hotel de estancia circunstancial. Las cajas de seguridad estaban fuera de servicio, en la recepción de ofrecieron a guardarme las cosas...que no fueran de valor!!! No aceptaban ni dinero, ni pasaportes ni joyas para resguardar...vamos un sin sentido total.
We had an early morning flight and didn't arrive until later than we had planned. The room was clean and attractive, it was quiet despite the freeway being right near by. We wanted somewhere to eat and the lady at the front desk recommended a restaurant that was one of the best parts of our entire trip. We left too early for breakfast but they were setting up and it looked pretty good. We did not get to use most of the amenities but it was easy to find, was close to some really nice places to eat and was only 4 minutes from the airport but felt clean, quiet and safe. The staff were friendly and helpful. Some of the carpeting looked a little stained and some of bathroom fixtures (tiles joints and grout ) looked a little worn. Otherwise I would have said it was a luxury hotel. Did not like the remote, it was made to be easy to clean but it was very hard to figure. The buttons the TV was indicating you were to use were not on the remote, like they were 2 different systems, but we did figure out a way to use it eventually.
The beds were very comfortable sand clean. Everything was clean actually! No complaints at all!
Found the window A/C was wonderful to be able to control the room temperature ourselves, had a very good stay
The hotel was nice and pretty clean. There were dirty glasses outside our door when we checked in and our bedside lamp was broken. It was unplugged when we got there. When I plugged it in it didn't work. It was missing a lightbulb. They came and changed the bulb and finally got it on but then it didn't want to turn off that night. Must have had a short in it. I complained twice and they said they would change it out but never did. Mysteriously the 2nd morning the alarm was set and went off at 5:30am. We hadn't set it and it hadn't gone off the day before. Very odd and annoying. I won't stay here again. There are a lot of choices in the area.
Spacious rooms Noisey!
Room overall was quite clean. Staff was very friendly and helpful. Breakfast was good. Bathroom was outdated, lacked counter space, old tub and shower, toilet used a lot of water. Lighting and ventilation in bathroom very poor. Construction/remodel work during the day made considerable noise. One elevator was very noisy.
Hotel staff was very accommodating on a few unusual requests. They accommodated me and there was no extra charges . They were prompt and courteous. Made all the differences in the kkkkkkkkkkkkthree day stay.
No safety deposit box in any room! A major inconvenience, especially as the single deposit box at front desk was laughably small. We had to carry passports, all credit cards and cash, computers, etc with us everywhere for 2 weeks! I would not stay here again for this one reason - even though staff was friendly and helpful.
good location and reasonable price
Location The whole place smelled dusty due to the construction-- I booked a 300 dollar room and they said that there was no running water--- moved me into another room with no view but not any cheaper
Under construction, noisey
Food at 360 was great. Beds were comfy. No microwaves in room. No liquid coffee creamer, just powder.
The rooms, meeting facilities, customer service Nothing
Beautiful hotel with strong drinks! No nightlife near by.
Room layout, beds, a lot of outlets, very clean HUGE construction project in the middle atrium, hence noise and no restaurant. Bathroom amenities very, very limited - need to ask for basic things like Q-tips and other (yes, they are available - a nice list in the room) but having only soap and shampoo in the room is not sufficient
we didnt like much. they didnt include on the web that the hotel is going through massive renovations. pool was closed which we wanted to use so badly during our short vacation. The gym was also out of service. it was very disappointing of an experience.
Rooms had beautiful view overlooking the hotel Lobby. Size of the rooms are nice. Waited for shuttle over 45 min.. a shuttle from a different Hotel was nice enough to drive us .at 2 am needed maintenance ac was not working .. bathroom was not clean toilet seats for dirty from the last person there.
Location. Under much needed renovation. Would have been nice to know at time of booking. Air filter so plugged air wouldn't flow. Toilet wouldn't stop running. Blood on comforter. No coffee maker in room. Not at all what you'd expect from a Hyatt. Staff was great when we told them about issues.
Exceptional customer service. Unclean.
The hotel was very clean and the staff was very pleasant and polite. We were staying for one night before having to be at the UCSF children's hospital the next day and we all slept like babies. The beds were extremely comfortable and the linen was very soft overall we had a great stay.
Location Valet and bell hops were friendly and helpful. First check attempt was not successful due to a power outage that only affected the computers. Employee was also rude and really should find a job that does not involve working with people. Attempted to order food to go in the restaurant, after waiting for 25mns while the waiter was watching a football game we gave up and left. Rooms were dated and dingy. Would not recommend as a platinum passport member.
The staff was very helpful and the conference rooms and facilities were very nice and what you would expect from the Westin. Room was clean. Good location First thing I was thoroughly disappointed in was the pillows. After traveling I was tired so I immediately fluffed up the pillows to lay down for a short nap. But the pillow cases sounded and felt like paper!!! And 3'outnofnthen4 pillows were so lumpy and flat, not one firm pillow and that combined with uncomfortable pillow cases I woke up with a neck ache. Bed was uncomfortable . And the sound level in our room was so LOUD that we were woken several times by people walking by talking and each room to either left or right we heardbeverybtime the toilet flushed and every conversation or slammed door. Very disappointed in my stay this time. Better soundproofing the rooms..it felt like paper thin walls!
The location is the only good thing about this hotel Customer service was horrible after a long flight
Clean, spacious, and well laid out. Friendly and helpful staff. Airport shuttle was a disaster. No shock absorbers. Rough ride.
We liked having a free shuttle to the airport as well as the indoor pool. It was great for our one year old to swim and get some energy out before a cross country flight. Staff were very accommodating and provided us with a crib for the room. The hotel restaurant was very expensive, but this is not surprising for San Francisco.
Hotel provided shuttles every 15 minutes to the airport. They dropped you off at your gate. Very nice.
Nicest hotel staff I've encountered in a very long time. They were incredibly accommodating to myself, my husband, and my 2 year old daughter. We had an overnight stay for a connecting flight and the hotel is extremely close to the airport with a very quick and frequent airport shuttle bus. We happened to be stuck there with a delayed flight on my daughters 2 year birthday and when the staff found out they gave us an extended check out and treated the birthday girl to pasta and a birthday brownie. It was a really pleasant surprise for a tired and traveling family. Thank you Westin!!!
Airport Shuttle, Our room as next to the elevators and could hear them going up and down. We should have requested a new room but we arrived late and had to leave very early the next day to catch our flight.
Convenient to airport n hwy Tight room
Through Expedia I got a great deal to stay at the Westin for 3 nights and it was great! I stayed over the Thanksgiving weekend and even though it was a holiday the staff was extremely friendly, helpful and accommodating. Nice shower, awesome beds and it's close to the bay so you can just walk outside for a beautiful veiw and walk. Also has a free shuttle and is a short walk to the BART station!
The hotel was clean & pretty well maintained. The staff were not helpful or friendly. The pool was freezing. The wifi was $10 and parking was very expensive. I was hoping for a nice quick pleasant overnight stay. It was quick but not so pleasant.
Parking is $25 Come on. Also, Westin withheld $100. from my card for "incidentals" wi/o notification. The cheesy glasses in the room were carefully encased in cheap plastic wrap with the prepared label "SPG Members" affixed to the bottom of each glass, alerting the non-SPG Members that they would be charged for unwrapping the household plastic wrap from the glass if they dared to venture to drink from actual glass rather than from the plastic UNlabeled "glass" next to the special SPG one. The tub drained poorly. This hotel is full of itself and not much else in terms of service and ambiance.
We liked the overall vibe and style. We didn't like the inconsistent customer service and the room vibrated from the restaurant's exhaust fan. (We moved to another room.)
Quick check in and out, courteous staff, and the price was right. However, hotel shuttle took almost 30 minutes to make the full trip between the Hilton and the international terminal. The bedding had some small stains and bathroom was not entirely clean.
We needed a place to stay near SFO that provided free airport shuttle. I found this hotel on Kayak, and while it was more than I had planned to spend for one night, it was worth it! The bed was so very comfortable - I didn't want to get out of it in the morning! The room was exquisitely appointed and the staff was very accommodating despite there being a very boisterous party off the lobby - which spilled into the lobby at times. The front desk staff handled a group of small children who were taking items from the Market Place behind the desk extremely well! Thank you so much! More than I wanted to spend for a hotel room.
Location, close to SFO. Self parking fee. Looks a standard in the Bay Area.
The fire alarm went off at 5:00am and we had to walk down many flights of stairs. When we got to the lobby we were told it was a false alarm. After returning to the room to get some sleep before an international flight, the alarm kept going off every 15 minutes or so for the next 3 hours. This made for a stressful start to our vacation.
The hotel is very good, it has clean facilities and friendly staff. I recommend the hotel for anyone that needs to stay around the SF airport area. I did not like the nightly parking fee. It should be included in the room price.
I loved the location to the airport, amazing views, modern vibe and look. Friendly staff! Big tvs!! Dinner was expensive in the hotel. For what it was I should have eaten at McDonald's. $100 mistake.
We stayed at the executive level and the amenities included with that were nice. Staff was friendly and helpful. The lobby is pretty run down and dated. The carpet in the lobby is very worn and dirty. The room itself was extremely clean and modern.
They charged extra fees.
The hotel feels like it has all of the upgraded tech and decor a geeky guy like myself want out of a hotel. It was clean, close to the airport, and didn't have any noise coming from any highways or streets. We arrived late in the evening after a long flight to find our room wasn't ready. (at 12:30am) The front office manager said the floors had been cleaned that day, so it might feel a bit damn in the halls. Feeling tried we said Okay, and got our room key and went right to our room. The first thing we see is carpet fans scattered all over the room with every moveable piece of furniture stacked on our beds. It took another 45min to get our room switched for one that didn't have any fans, and we were questioned like we made the entire thing up. Only issue we had was the miscommunication from the office manager regarding the overnight parking. I was told it would only be $14 and I would have to use the parking machine in the garage. Well, the machine charges $20 for overnight, and I had actually already been charged $14 for parking on my room bill. So i paid for parking twice...We had to leave for the airport or I would have fought it.
Great price and nice accomodations for a decent price. Enjoyed the executive floor and it's amenities which were superb for what we paid. We will stay again if we're ever in need of an SFO airport hotel
Nice view beds very comfortable.
Good location. Rooms are clean and well kept. My friends left 4-5 messages for me but when I checked, I was told there were no messages left for me. So I didn't get to meet up with my friends. Pretty bad.
We had to change our check in time to late in the evening. No problem at all. The drainage in the shower backed up a bit and neede to be checked.
Front desk very helpful printed out map quest info polite. Maybe put carpet runner in front of sinks in bathroom because of sanitary reasons. People standing there water all over floor. Nite light also very dark when using bathroom. Will stay again!!! No night lite in bathroom...very dark when getting up.
Very little sound insulation. From my room you could hear everything that was going on in the room above. Same with traffic noise from busy road outside
The hotel is easy to access and the quality of the rooms is very high. Not far from the city and really close to the airport Great view of the plane landing and taking off without the sound. very friendly staff A bit on the high side for the price depending on the day you stay.
It was very nice, location felt safe. Staff was friendly. Pillows and blanket were goose down, very comfy. $25 parking. You run into expensive parking so much in downtown San Francisco that it would have been nice to have lower or none there. The lounge staff, while friendly, seemed to need more staffing. It took a while to be greeted or get our bill. There was no fan in the bathroom so while showering it got very hot fast. They had to add on a hold for an extra $100 on my debit card, just because it was a debit. It's refundable but it has yet to be removed from my bank statement.
Room furnishings were very nice and modern. Bed very comfortable. Loved the glass shower doors and bathroom amenities. Staff very friendly. Free airport shuttle very convenient. Overall great experience. Tried express check-out via telephone and TV menu but neither worked. Had to checkout at front desk but luckily there was no wait. Would prefer express checkout.
They could not accommodate my room and needs since booking.com made multiple mistakes in my order. For my inconvinance nothing special was offered or any type of discounts.
The linens were the most comfortable of any hotel I have ever visited, and I have stayed at some of the world's most luxurious hotels. The TV has a huge screen and a supremely clear picture. 4K?? The location is very close to the rental car return agencies. Very clean. The only drawback was the check in. I asked for a quiet room with a bathtub. The first room I was assigned had soaking wet carpet from a recent shampoo. Instead of bringing me a key to another room I had to go down to the lobby again and wait for what seemed like an eternity for them to assign me a different room. The person at the front desk (Yolanda?) laughed when I explained the reason i had to change rooms. Then they had a lot of difficulty figuring out which rooms on the quiet side of the hotel had bath tubs. Once I got to the room however I was extremely comfortable and the room was super quiet. A/C could use a slight boost.
Love the convenience and ease for travelers. The pool- though small for serious workout, hot tub, and work out room is great.
Waterproof mattresses and broken fixtures? Can't believe Marriott puts their name behind this place.
Great Bed experience. I did not.mind being far from San Francisco since we had rented a car. There was a used towel in our room when we checked.
The staff was amazing. Some of the best customer service I have seen in a long time. They had fruit and candy out and everyone smiled and was helpful. It was wonderful.
Not much I couldn't wait to leave
Carpet wet, room smelled bad, wifi didn't work hidden fees they charge upfront a deposit staff not nice
IHOP on premise was very convenient and gas station across street also ver convenient. Extremely run down and dirty..... Bedbugs devoured my neck and body. Carpet filthy, bathroom filthy,
Location Dirty, cigarette butts everywhere, and creepy sort of people have residences here.
This place is extremely close to airport and can be booked via most travel sites at a really low fee in comparison to other places in area. it is a borderline "bring your own sheets" kind of place. The rooms are run down and in the room I had the weatherstripping under the door was mostly detoriated leaving a big gap causing a major draft all night
No one mentioned a hundred dollar deposit, didn't require last time. Count on waiting ten days for it to be returned.
Nothing about this place is ok. They are very rude employees The employees of the hotel. Extremely rude
I saw a bed bug on top of the blanket within my first minute in the room.
Literally nothing is good about this hotel except its closeness to the SFO airport. Period! If you EVER have to stay there, NEVER get a room in building 7, it has some of dirtiest rooms I have ever seen in my life. Filthy rooms with suffocating carpet and smoke smell Careless, unfriendly staff (except a lady named Maira, she is super nice). It's obvious that the hotel is under careless ownership and management. I'm REaLLY surprised they still hold the Travelodge license!
The front staff went into back room, opened my luggage, and stole an expensive pair of eye glasses: I trusted them with my luggage after check out before flying out at night. The pair of eye glasses cost four times my stay, so it definitely wasn't worth it! I would never stay at this location again, and after OMRAN never returned my calls, I'm reporting them to Travelodge franchising and demanding explanation about why my calls were never returned and staff were allowed to steal my property without a manager getting involved. OMRAN, the manager, is inexistent! I called and left him a number of messages, but he never returned them. They told me first day after stolen gasses that he was sick, and a week later, he was still sick. All he needed to do is return my messages, and promptly, but never did, not even three weeks later. Everytime I call this Travelodge location, the phone has to ring for 5-10 minutes before placed on hold, then disconnected, then call again, and repeat, until an hour later, yes an hour, before front staff talk to me. They really need an extra front staff or manager on mobile to answer phone: so unprofessional! For the price you're paying at a location so isolated from anything San Francisco, it is not worth it even if I wasn't robbed: go somewhere they answer the phone from first three rings. If you have a problem here, you're on your own! Beware! There really are better options downtown and with BART, you get to airport much faster than waiting half hour for their shuttle, which doesn't run late night (if you're downtown on Fri or Sat night, plan to leave downtown by 10 PM or you'll miss the shuttle to this location). I would not recommend this location even if you're waiting for a flight: it's faster taking BART to airport, which takes half time less than the 45-minute shuttle (with drop off), about 20 minutes from downtown San Francisco. Again, there are better options downtown. Don't stay here: if the front staff robbed me, what did they leave for housekeeping? Not worth it.
Convenience to airport. Wake-up call on time. Spartan to the point of bare. Washed but worn and stained floor and furniture. Unwelcoming barebones ambiance.
Rooms were quite during the night. That was a very good thing for me. Wifi available. Bathroom not clean at all. Took photos. Personnel not friendly.
Great location near Bart (local Metro-type public transit) and very handy free shuttle to and from SFO. Clean and comfortable room with a safe in the room, good basic breakfast.
Maybe the air conditioning system can be more quieter
Location and people Older carpets in some rooms; pillows too big!!
- proximity to the airport and BART station , availability of a reliable shuttle service between airport and hotel (even at midnight and very early in the morning)., spacy & clean rooms, adequate breakfast - nothing negative to report
This hotel near the airport was spotless. Newly renovated, the room was modern, and perfectly located for convenience to the airport. The 24 hour shuttle and reasonable rate makes this a good choice for those who want a comfortable stay without all the unnecessary amenities. I would choose the Dylan next time I stay in SFO. On checkout, Sherri was helpful and pleasant notwithstanding the early hour. N/A
Everything was great for a quick overnight stay before heading to the airport. It was really nice to have a late checkout as our plane did not leave until 4pm. Only two complaint, the bed was too soft (more so personal pickiness complaint) and there were few Gluten Free options at breakfast as we both have Celiac Disease.
The hotel is close to the airport and the bart station. They also provide free shuttle between hotel and airport. It is very convenient. The room is very clean and I have good days there. Besides, there are many restaurant around, which I found one day before I left...
The staff and room were excellent. It was very clean & I liked the decor of the room. The beds were comfy and I found myself not wanting to leave. The complimentary breakfast was very satisfying. The exterior of the hotel was undergoing construction, but they made sure not to start until after 9am. The contractors were very polite and accommodating to the guests as well.
Good place, it's worth spending the extra 25 dollars to stay. Would be nice to leave my luggage at the front desk for 30 minutes before I left but the manager at 6am said no.
The room was comfortable & clean, the cost very reasonable. Very helpful staff. Close to airport. Wish we had known before that you provide a "shuttle" service to & from airport.
Located in a small and quiet community. Close to a community playground and seaside trail.
The beds are comfortable The staff was not nice I had to park far cause they don't have enough parking and the toilet barley worked
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Great room !
There was a microwave in the hotel room. The main room was under renovation, which was not a problem for us but just a little bothersome.
Rooms are very wide and comfortable
This guest did not leave comments about this hotel.
I had a brand new room that was clean, comfortable, and allowed me a restful weekend. I've stayed here before, so I was a little shocked when I heard they were remodeling and opening a new building. It was a little offputting being in the new building that still had some finessing to do, but my room was beautiful and comfortable.
Very nice room comfortable bed and very good value. The breakfast buffet at $18 was not a good value.
Free parking, free wifi, free airport shuttle, comfortable beds and efficient staff were some of the highlights that we liked the most. But the hotel gives more of a business atmosphere than family although we did not have any problems with young kids. One needs to have a car to stay here as no shops in the vicinity. The GPS didn't show this hotel in the search and instead took us to the South hotel by the same name (more of a GPS problem I believe) but still a further clarity on their website would have been helpful.
Only 15 min from at and t park AC loud. Kept me up all night
The comfort of the bed and the view from the window were the best part. . The location is near nothing so it is better for a business person than a family. There was no fridge but a wine cooler in the room.
A quiet place to stay almost too quiet. My room had a beautiful view of city and water. The transportation service is very poor. A guest without a car is doomed. There's nothing close by I almost felt like I was in a deserted island.
Easy access to the freeway, not far from tourist spots, clean rooms, warm cookies at check in and out. I'm reserved two queen beds but I'm pretty sure they were full size beds.
There is trail around a bay in front of the hotel. Location is quiet on the weekend since its next to several business buildings.
not a good service the front desk act like we own tham something plus coffee machin stinked like its never been cleaned or checked
Was a great friendly environment !
We have been staying here for 15 years.it is home away from home.
Staff was friendly, facilities were very nice and clean. They had a fitness and business center free to use for guests. Very close to the airport. I found a dead bug in the bathtub so I didn't give a 5 star rating.
Great room and value. Hotel was very clean and the staff was very friendly. Hotel lobby was being renovated but it wasn't too noisy and the staff was extra accommodating. For being near the airport, you could not hear very many planes which was nice also. I would recommend it to anyone that is flying in and out of the airport, anyone in SF for business, or like us that was just in the city for the night (and doesn't want to pay over $200). There was nothing near the hotel, it is literally in a little business district which was a little inconvenient when it came to dinner with a toddler. The pool area was really messy.
bed is good front desk needs to improve
This 4-star hotel is really good value for money. Especially if booked around the weekend! It's a great location, if you are winding down after a trip around the Bay Area and want to just relax before your long haul flight. The restaurant and cafe/bar are somewhat intertwined. Opening hours of the restaurant weren't clear. If you want to grab a late lunch, the cafe/bar is pretty good.
I will be back!
Location. It is in the middle of nowhere.
Great location for a visit to San Francisco and Bay area. Great lobby, rooms relaxing stay you'll like it. Reasonable rates In the Future will stay there when we need to relax for the weekend in the San Francisco bay area. ext time we stay The buffet looked great and will try it next time we stay at the Crowne Plaza Hotel San Mateo! none
Very nice hotel. Impressive lobby. Pleasant, comfortable, clean rooms. Noise in hall of our floor on Saturday night due in main part to three separate high-school reunions at the hotel. Probably can avoid this by not booking weekends in September. I don't blame the hotel.
Japanese restaurant had the freshest sashimi. Nice jacuzzi Low ceilings made it clostophobic Staff took a while to answer phones at night
The staff was friendly and helpful, the hotel itself was extremely nice. Breakfast was amazing. The rooms were good size. Overall we felt we got a great hotel for a reasonable price.
The Crowne Plaza in Fostet City is a great hotel to stay at. Appears they upgraded the interior. Breakfast buffet was great. Parking and Internet is included and you can't beat the location. Staff was very friendly and accommodating. Will stay here every chance I get.
The pillows were very soft, and there were a lot of them. Plus, HD TV.
Good employee and nice breakfast
I could stay at the window or on the patio for hours watching airplanes taking off and landing. It's amazing. The quality of bedding sets are kinda of old. But considering the price it is fine.
Great continental breakfast area ! No Pool !
Big room, very good breakfast, big free parking, free Internet access and cheap (self-service) laundry - you can do a wash for $2.5! Internet is a little slow sometimes.
The complimentary breakfast was excellent. The room was clean and quiet even though it was near the airport.
Good location, free shuttle to airport and consequently to bart station, free wireless internet Staff, not polite, shower with weak water pressure
The breakfast was done well... however, they ran out of certain foods quickly, given the amount of guests. Breakfast staff were polite and worked fast to clear used tables for the next guest. The internet was very sketchy and did not stay ON... we had to keep re-logging back on within 10 minutes... TV was limited and if you wanted to check the 'guide' for it, you have to turn the TV off, then back on to read the guid as it scrolls the second you turn the TV on... we could not find a button to call it up! I explained to the desk clerk that I forgot my nightgown and asked if I could use a hotel bathrobe... I was told those robes were only for a Bay front view room. I said I'm on the first floor looking at the Bay and the clerks told me that floor doesn't count! I think under my cercumstances, I could have been provided with a robe for the two nights we were there.
Near the airport, easy to find and driving to. We liked the room a lot. Hence we were positively surprised with this hotel. Clean room, nice facilities also in the room. I can advice this hotel to other ppl. The hotel staff at the Check in point didn't look too friendly and talkative. Other hotels look more friendly.
The staff is very friendly and welcoming. We were upgraded from a regular room to a suite with a bay view.
It was great value for the money. The shuttle bus driver for our drive to San Francisco International at 0911 on October 22, 2010 drove very fast for no apparent reason. He drove around curves at high speed and was forced top apply his brakes very quickly when he approached a red traffic light or curve. It was a Saturday morning with almost no traffic, but he drove as if he was in a hurry to complete his run so he would have more "free' time between runs. Also, when he arrived to pick up guests for the ride to the airport, he talked on his cell phone for over a minute while we waited for him to leave the shuttle vehicle and load our luggage. Overall, he didn't present a very professional image for the hotel and in heavier traffic, his driving would have been dangerous.
It is a good, family owned hotel. Clean, comfortable, small and manageable. Good work-out room and equipment. Complimentary shuttel service from/to airport. Basic continental breakfast.
Yesterday the room I live did'nt have toothbrush It's ok
It's was nice. Good breakfast The orange juice could have tasted fresher.
The Breakfast was great. Room was comfortable, liked that sink was not in bathroom. Couldn't have breakfast 2nd night because had to leave before it began, it'd be nice if they had coffee out 24/7 and maybe some pastries for people who have to leave early in the morning.
Everything was old and in poor condition. I did not feel like the room was clean. The staff seemed annoyed to have to talk to me.
Complimentary hot breakfast, free parking, budget-friendly, free shuttle to airport, and location in decent area. -Not a place to go with children -under renovation
Breakfast included with a niceroom Cleaning service did not remove trash oneday
The breakfast was wonderful, the rooms were large and comfortable. We were not able to control the temperature in the room, felt warm and damp.
Nothing The staff was rude, My credit card was overcharged 3 times.
This is a great place for a family. The breakfast was great. The rooms are spacious and well appointed. It is close to S.F. and Pacifica.
Great place to stay. Close to the SFO airport
I loved the breakfast and happy hour. Nice trail along the bay.
Breakfast in the morning was devine. Best omelet I've had in months. Hard to find a good deal for embassy suites. I would love to stay more often.
Beautiful gardens pet friendly ! Breakfast and drinks great . Great view . Lovely shampoos . Excellent staff . Had such an awesome time . Have recommended it to my grown children too. Thank you for everything :) Leaving :)
Nothing at all. Everything, the staff was terrible.
Breakfast is why i stay hereorice
Loved the room setup. Not very family oriented.
Misleading: parking not included
the staff was friendly dusty rooms! hadn't been dusted
Great Decor, Clean Rooms, Friendly Staff, and an easy in and out stay. Enjoyed this hotel!
Rooms were very nice and clean. Personally, to dark and cold for me in the common areas.
1. Clean 2. Modern look and feel 3. Big tv 4. Big hand washing area 5. Nice looking shower 1. EXPENSIVE parking (no free parking) - $25 a night. With this added parking cost, it brought the cost of the stay up to the price range of a much better class of hotels. (Could have gotten a much better hotel with the added parking fees) 2. No place to sit, eat and watch tv, especially if you are with another person. 3. Right next to the airport, so if you are a light sleeper, or hate noise, this is NOT the hotel for you. This applies to any side of the hotel you are in. Luckily, this doesn't bother me too much, but I'm sure many people would be bothered by this. 4. No amenities! No shampoos or body wash in travel size. Much cheaper hotels AND much more expensive hotels usually have individually packaged toiletries for the convenience of their patrons. It's apparent they did not want to invest in any amenities. The really sub-par wall mounted toiletries do not clean well. 5. Bed is fairly uncomfortable. 6. Bathroom set up is really inefficient. Sliding door to compartmentalize the toilet and the sink area is a really poor, poor, poor, poor, poor choice. Why would someone do that? It doesn't even shut all the way. There is like an inch or more gap. 7. Why is the fridge in the bathroom? - SELF EXPLANATORY COMPLAINT
Modern, chic, lively, energetic.
Clean lines, modern decor, close to airport Need more electrical outlets at bedsides
Room very clean, nice and inviting.housekeeping nice and helpful with request. Front desk is confusing: you do not know if they are busy or not and where you should check in.
Modern design features all around, furniture and decorations. Nice and clean. When we made the reservation we asked for 2 rooms with double beds and one of the rooms was king instead of double bed. will seriously consider other options next time.
Super clean, sleek and modern. Looks brand new provides great bath products. Really great complimentary coffee. Breakfast options or free breakfast would be nice
Clean, comfortable, didn't smell.
Location close to city & airport.
clean and comfortable. Check out to early.
Clean - good location - reasonably priced
None The place old
The hotel is well located for our business purposes. It is close to US 101, and reasonably priced. The hotel is average in every way. The rooms are old. The hotel used to be a Best Western, and has just been converted to the Los Prados. The bathrooms have been re-done.
The staff was friendly, I couldn't hear the neighbors and my room was clean. I issued some of my complaints to the front desk and they refunded my 8 dollar parking fee. Creaking bed, broken light switch, single night stand between two people, unpluggable bath tub, being asked to conserve water when the toilet flushed in excess of 3 to 5 gallons a pull, the closed pool, broken floor number by the elevator sitting on the floor, very minimal exercise room, paying 8 dollars for a completely full parking lot, the hotel stinking of smoke on a non smoking floor, stairs don't lead to the lobby, etc. I paid over 100 dollars for one night and left underwhelmed.
Great breakfast. Hotel is very clean and there is plenty of parking ($8 per day) WiFi was very slow or no connection at all
From the first contact by phone, to checking out on my day of departure, my stay was great. I came to visit my daughter and two grandsons,ages 3 and 5. We all stayed in the hotel. I had chosen a room with a single king bed as the boys are used to co-sleeping with their parents. The hotel staff upgraded me to a disabled accessible room with two queen beds when they discovered I had disabilities. There was no extra charge for this.The boys were rambunctious and noisy but the rooms were insulated enough that the noise does not appear to have bothered any of the other guests. Once day the maid vacuumed our room twice as the boys had made a mess on the floor. They brought us extra towels within minutes of my call to the front desk and when I discovered the hair dryer was damaged, they replaced it while we were having breakfast. And speaking of breakfast, it was tasty, varied and nicely presented. Plenty of options, including a large rice cooker filled with rice for the many Asian students who were in the hotel. Nice touch. Once the wait staff saw that there were children in our party they had a high chair at our table before we got back from the buffet. When I was checking in for my flight home, on the computer provided by the hotel, I got a little confused and staff graciously and quickly helped me. I was impressed with the value of the hotel as well. Using Booking.com I found a rate of $120 per night. This fit nicely into my budget. One other thing I want to note is that my brother has traveled all over the world for his work but when he is on personal trips he says he books Best Western as he feels the hotels provide a high level of service, nice accommodations and value for dollar. Very pleased I followed his recommendation. The shower in the disabled accessible room has a low tile rim around the shower pan to allow for wheelchair access if necessary. It is probably not something that can be solved, but the rim allows too much water to splash over onto the regular floor and requires a lot of towels to soak up the water. Otherwise everything else was good
One of the best dinners I've had at an airport hotel. Friendly staff. Good shuttle service. There was nothing to dislike. I asked for a special room and they gladly moved people around so long could have my choice.
$100 a night Didn't feel like a 3 star hotel. Maybe 2. Breakfast not good. Very bare bones room.
Good location. Close to the airport. Complimentary shuttle service to/from airport. Booked a room with 1 King bed. When I arrived, I was told they any had rooms with 2 Queen beds available. They seemed more like twin beds.
clean room full breakfast friendly staff usb charger in room (with the lamps) fridge facility missing disney channel on tv
The housekeeping staff provided a clean room and nice sheets. I had a room on the top floor, overlooking the nearby 101 freeway. The noise from the freeway was unbelievable and I barely slept the entire night. My room was equipped with a large unlocked sliding window with no balcony or railing (Seriously? On the ninth floor?), and I thought maybe it wasn't closed all the way, but it was, it just let a lot of noise through. In addition, there was a door right next to the bed that connected my room to that next to it. This door also lacked proper soundproofing, as I could hear the TV playing over the freeway noise until after 2AM.
The staff was very accommodating, and the room was clean and comfortable.
The room was clean and they had a great breakfast. The staff was un friendly and unwilling to help when I asked to switch rooms due to our room being located on the 8th floor next to the roof access. Apparently we only booked a queen bed that's why we were in that room. When I asked what could be done about it he told me I would have to pay extra to move my room IF they even have any available. Also, we had to pay for parking $7 a night which I was not aware of or else I would've stayed else where. We had to put a parking permit in front of the drivers seat window so our car wouldn't get towed. A hotel like this is taking all your money and yet they aren't willing to make your experience nice enough to get you a better room.
our room was clean and comfortable the parking was $26.00 a day and the access to the hotel was inconvenient
staff was amazing! warm cookies upon arrival! rooms were clean! room service was prompt! will be back for another stay!
Great value and location but room was dirty, old soap bar was left on sink and shower curtain smelled bad
Convenient for airport with regular free shuttle. Comfortable room and good complimentary buffet breakfast included in the deal I booked.
The breakfast We were on the 7th floor right outside of the maid's storage area and it was extremely noisy!!! It was like a war outside of our room every time they dropped something. It would seem they would stay quiet until checkout. I was attempting to take a nap and that didn't work. When we told the front desk, nothing...
Doubletree cookie. Sea view, but through a porthole size window. Shabby place. At 200USD I would expect more.
friendly staff clean rooms
Carpets need replacing.
Rooms were clean, bathrooms were clean, the cookies were good. Staff was attentive and friendly. Tv channels would come in and out. The bed sheet didnt fit over the bed correctly so it would come apart all the time. Expected atleast the basics like the bedsheets to be on correctly. For the price it was just an ok stay. Be warned there is a parking charge to park overnight. I believe that was not stated in the descriptions.
The staff was nice but I wasn't satisfied with the resolution of the problem. Will not stay there again. Found a glass in the room with male bodily fluids. Staff moved us to a new room and offered free breakfast. The last thing we wanted to do was eat there. Would have liked a full refund.
i liked the fact that this hotel provides free parking wich is unusual in SFO, free wifi very clean and comfortable. great hotelbar.
Check in went amazing and fast friendly service.