The Gran Meliá Caracas is a five star deluxe hotel located in Sabana Grande, one of the most important financial, business, shopping and tourist areas in Caracas. The hotel is near the metro station, allowing rapid access to the centre of the city, museums and other cultural attractions. The Plaza Venezuela is also nearby, providing easy access to the main Caracas highway and Maiquetía international airport (30 to 40 minutes).
The accommodation and the room was first class. everything worked.
When I arrived they did not have a room for me, although my reservation through booking.com was weeks back. I had to wait nearly two hours until they finally came up with an upgrade into a suite room. When you are tired and weary you just want your room and not sitting in the lobby and waiting and waiting, not knowing if they will come up with something.
Pool & Restaurats
Just the room which is very cosy.But I have to say that the checkin/checkout service was too slow. Besides, there was a line in the lobby for that, which is not acceptable for a hotel as Melia.
Good value for money compared to the other international hotels.
Reception staff extremely slow. Prepare for a queue when you check out.
people were very polite and friendly adjusted - upstairs open swimming pool was a good contribution for the "good morning"
promise to include spa in the paid price was not realized