Cartagena Resorts

Pros: The adult pool was a great option if you want a quieter option, however the bigger pool is more fun. The beach facilities are good too. The room was a good size also.

Cons: The food wasn’t to 5 star standard as the variety didn’t change much. The location is also a good but away from the center. There is a shuttle bus available but not available on your last day so you have to get a taxi which will cost at least 50,000 pesos.

Pros: Poor communication between booking.com and the hotel. Hotel didn’t know how to handle a reservation through booking.com and we were back and forth between reservations and lobby. Reservations department need to improve the staff. They were NOT helpful at all

Cons: See my coment above

Pros: Our room was huge, clean and very comfortable. The facilities were great and the pools were beautiful. I made use of the gym whilst I was there as well and we also spent time at the private beach. We would definitely stay here again!

Pros: The food, the staff and the beach

Cons: They didn't have traditional wash clothes and drinks can be weak depending on the bartender. Also the beds are not that comfortable

Pros: Pool was the best part.

Cons: Mattresses were hard as rock and the air conditioner wasn’t completely cold

Pros: The employees are great kind and respectful .

Cons: There was a problem with the room door lock. We had to wait on hallway over an hour .what bothers me they didn't do anything about it, actually they offered a bottle of wine and never got.also a discount on my hair appt for 3 usd that amount doesn't make any difference to my pocket

Pros: All inclusive however I paid the same price than 2 adults and my baby is under 2

Cons: Not options for babies, no places with roof and air conditioned for babies. Beside the pool other activities are not designed for babies. Weather was up to 37 Celsius, tennis court in bad conditions full of dog popu, rackets in bad conditions.

Pros: The price was good for everything they had available. The staff was super friendly and I feel like I got my money’s worth. Would be open to coming back again

Cons: It was kinda far from things so you have to plan for cab fares. Also it would help if all the staff were bilingual. I had issues communicating with them because my Spanish isn’t good and they knew no English

Pros: the food was good, the staff was friendly and helpful the FREE shuttle service on the premisis was a added plus even though the walled city is 20 minutes outside of town.

Cons: too many stray cats and dogs on the property and the beds were hard not comfortable

Pros: Excellent breakfast. Music on level 10 Bar/ Poll is non sense in English, what its ridiculus if we are in Cartagena the music have to be in English. All others amenities are awesome. thanks

Pros: Staff Service.

Cons: Staff Service.

Pros: Pools and being in front of the beach

Cons: Maintenance of air conditioning vents should be better to have them clean

Pros: The gym had good workout equipment. The menu for room service had a great variety at night. There was always a taxi ready and available to take you where you need to go.

Cons: I didn’t like how the room key would deactivate often not letting me get in my room and having to walk back down to the lobby and get a new one.

Pros: Incredible hotel! Beautiful facilities and private beach. We did not run out of activities to do! Staff were lovely and we thoroughly enjoyed out stay

Cons: Some animation - evening entertainment

Pros: Swimming pools, access to the beach, aquatic park, staff behavior, English speaking ability.

Cons: Rooms had lights not functioning, had to ask for a change of room and still problem persisted, room air conditioning was not functioning properly, asked reception to repair it but still it was not fully resolved

Pros: Easy access to the beach. Amazing pools and restaurants.

Cons: Hotel stuff don’t speak English. Was difficult to communicate.

Pros: I loved how many games and different pool games and slides this place has. Kids had a ball! Not so great for adults without kids. The restaurant upstairs and the adult only pool upstairs is great

Cons: I didn’t like the bars in lobby, they had zero wine list, service was slow. The restaurants service was not good, a lot of staff yet poorly trained. We had to scramble to get a waiter to come to our table, or get utensils, Pool service, more coffee etc. It’s just not very organized. Nice people just not trained properly.

Pros: Easy access to all the pools and restaurants.

Cons: I missed my early morning coffee, I couldn’t get any until the breakfast started.

Pros: Amazing hotel in a very nice location

Pros: Water leaks in room. Very unprofessional treat at check in. Elevator must be seen by a technician. It does not stop at 9. And the other one does not work at all.

Cons: Not a 3 star hotel. Not recommended it Very disappointed.

Pros: - place in center of Main Street so really easy to get to everything - staff was very helpful kind and smiling - all inclusive is a good plan for your holiday it take stress of always having to eat out pay for all etc - pool good temperature and clean also lifeguard is kind and on the ball - very very comfortable bed and air conditioning in the room - bar generous amount of alcohol in drinks and serve wine free of charge in evening

Cons: - Wifi no wifi in the rooms and restaurants and poor quality in lobby and by the pool - no tv channel in English only Spanish!! - no hot water for 2 days (pipe had broken) but everytime we asked they said 25min for hot water ... Breakfast buffet always same ok for 1st days but after 11 it’s a bit repetitive - bar choice of cocktails poor and served in plastic cup picnic style

Pros: Location,breakfast was excelente.

Cons: The air conditioer in my room was not working rlght.

Cons: I arrived few minutes after 1 pm meanwhile i was moving from one side to another side til almost 12 am, the room was not what I reserved, the air condition was not working, the bathroom was big, but not for handicap service

Pros: The value for the price.

Cons: The variety of the buffet menu.

Cons: This is the worst property I have ever stayed at. I had them change my room and even still was not happy. The elevator didn’t work, and the 1st room was a disaster. I pulled down the blind and many pieces of it fell on the bed. The door was not sound proof and didn’t have a functioning chain. The bathtub enamel was separating and would have cut my foot if I got in it. There is mold on the walls and baseboards. There is no hot water. The second room wasn’t much better. The bed was about as comfortable as sleeping on a cement sidewalk. I have never been more disappointed in a hotel in my life!

Pros: Bad staff, particularly security. Horrible beds, dirty and outdated.

Cons: Charged misterious extra fees. All inclusive food is bad. Rooms are terrible . A total rip off.

Pros: The staff were nice.

Cons: The AC and elevators didn't work well. We sweated all night long in a sub par room that was overpriced. The staff were accomodating, but building is old and needs lots of system updates (AC & elevators). Definitely not worth what it costs to stay there.

Pros: Has place in the beach, nice pool, and a really nice all inclusive

Cons: .

Pros: Seriously the worst value, I booked it on the pics on booking.com. Airconditioning was kaput. Asked for another room which I got, with airconditioning kaput as well. Elevators are horrible, very long waiting and other elevators broken. Had to go to reception to get soap which was missing in bathroom. This hotel is run as a gettaway for local families. Very strange booking.com advertises this property to locals. Buildings and everything else in desperate need of complete refit.

Cons: Just about everything. Broken security latch on the room door. Safe loose in closet, not bolted.

Pros: Just the location to be honest

Cons: To have a functional safe, a clean room with no rare smells, and an AC that works well and quietly, and i almost forgot functional elevators :)

Pros: Nothing - we will never stay here or at an associated property again, and would strongly recommend anyone from staying here as well

Cons: Of the last 5 years of 1500+ nights in hotels, I have never encountered a worst place to stay in my life. This is unlike any other property with rules and processes carefully designed to make a guest's experience challenging. 1. Check-in only takes an hour at the front desk, accepting payment usually results in US banks blocking your card due to suspected fraud, and guests can count on another 30 min before room inspection can be complete and a key is obtained 2. Wifi is non-existant 3. There are strange restrictions around where you can move around the hotel as well taking your room towel out of the room (really?) 4. Exercising "discipline," redundant process, and rules requires a lot of monitoring and staff, and the hotel has impressively invested plenty of manpower in that area 5. Oh and don't dare leave your key in your room, it will only take several hours for the hotel to find a locksmith...one would have thought to keep duplicates right? 6. Though it is all-inclusive, the alcohol quality is bound to make you sick and the food is mostly uncooked. Be prepared to eat/drink outside for all 3 meals. I am surprised that the hotel is still up and running. We were a group of 8 who spent most of our time outside the rooms, but whatever moments were at the hotel, were not conducive to a convenient existence.