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Not much to say nice bout this place!! More like a 3* hotel than 4*, unfriendly staff overall, At breakfast had a rude waiter who would not bring me a Cafe latte when i asked for one politely even though he got one for an italian couple nearby!!! He Kept guiding me to the machine Americano stuff,,, If i wanted Americano I would have said so!!!! Not impressed with this place,, awful rooms with mosquitos!! Lobby was so hot and humid,, trying to save Electricity or faulty Aircon. ? Not impressed at all
Hotel was right in front of the Venezia Mestre rail station that would take you to Venezia S.L. in 8 minutes for a couple of Euros. Most of the staff spoke English, but there were a few bumps in communication. No ice machine (found out that it's a European thing) The Double Bed was actually two singles put together.
location , accessibilty lift not working -seemed to be regular thing .breakfast quality not as expected
convenient location, excellent value for money
The hotel is across the train station but we were able to sleep with no noise, it was great since we were so tired from daily trips. Breakfast could have been better.
Large comfortable and clean rooms, good breakfast. Rooms very quiet considering opposite train station. Excelllent location at a resonable price for those wanting to get into Venice. Staff efficient
The hotel was clean in a great location & I would stay there again. I didn't like the bed because it was with rollers other than that everything was great.
unly 2 elevators for the entire hotel .caused problems during breakfast
It's a little bit old, but nice n clean. No coffee maker. Otherwise, nice n close to public transportation. (Cross street from train station to Venice.)
Updated rooms, comfortable bed, quiet, right across from train station to Venice, huge buffet breakfast, large bathroom, excellent wi-fi, luggage storage, centrally located Nothing
The location is excellent, just opposite the train station in Mestre. All you have to do is cross the street. The room was nice, with a huge bed and a big bathroom. The staff was very kind, always trying to help. The breakfast was good (cereals, milk, tea, coffee, juice, toast, yoghurt, scrambled eggs, ham, yellow cheese, muffins, croissants), but if you stay more than 2 or 3 days you need some diversity. And they have free wireless internet :) The heating worked just great, it was actually very hot in the room. So you won't freeze in Venice, as someone complained here earlier. The view from our room was not that good, towards the back of the hotel but that was only a minor detail. Since we didn't stay all day in the room this didn't matter.
I was a pleasant trip thanks to the Hilton. I received the best service. And has provided me a beautiful view of Venice. If you go to Venice, I will go back to the Hilton. Thanks for making my travel special. Thank you :-)
The staff are very helpful and friendly The room was right in front of the pier of the hotel and during the night it can be very noisy. They should improve their windows for better soundproofing.
not too much. I must say I am totally disappointed with my stay. I selected this particular propert because they had stated that they do have SPA facilities in the hotel. On the arrival we had been told that kids are not allowed in the SPA and, moreover, we need to pay extra for entering the SPA. I was not stated here in the hotel policies and the bookling representative told tha Hilton fills the data on booking for themselves. Hilton guys were saying just the opposite thing.
The location was nice, just opposite the most attractive part of Venice on the mainland, with complimentary shuttle circulating 2 times/hr all day long. This was quite convenient for sightseeing. Lack of technical maintenance. As for a this class of hotel, too many things (especially in the bathroom) were fixed provisionally (e.g. tightened with toilet paper or just hanging loose, not to touch), so that on several occasions I found myself staring with confusion at some loose piece of armor in my hand. Each day we had problems with entering the room and had to report at the reception for re-coding our keycards. Getting to a TV channel of interest on the hotel TV was a challenge on it's on (perhaps this was faulty remote, but seems rather to be something wrong with the hotel TV menu).
Location The room was not clean at check in. Used amenities. 1 sopa for 2 persona. A lot of mosquitos. Very small shower.
The building is fantastic and the room was very comfortable Venice is not famous for bellboy service, it's the second time we stay there and carry the luggage to our room.
Rooftop Restocking the room
Location Free shuttle Cleanliness Would stay here again Heard people walking upstairs most of the night Concierge gave me different answers when I asked the same question Long wait for shuttle boat
- Clean. - Comfort. The Location.
Beautiful views of The city of venice, good free connections to Venice. Was not made to feel welcome, we had two small children, and felt this was a business hotel first and foremost. Although this was my partners and my Honeymoon, we have no childcare. So had to take our children long, there was no effort to make this a memorable stay, even though I had made them aware well in advance.
The view from the rooftop bar was amazing For the expensive room rate, I was shocked by a couple of things: - there was no free/included wifi - there were mosquitoes in the room. is it terribly hard to install screens? - there were stains on the wall from mosquitoes being squashed/killed - service was just OK One night is not enough time to take advantage of the amenities you're paying for.
Staff were very helpful
Very helpful staff, lovely clean facilities, great views from our room Breakfast time was very manic and far from a relaxing experience. There appeared to be a lack of organisation at this time each day.
Breakfast was excellent!!!! Five star breakfast at four star hotel and also the service was good and people very kind! Nice to see smiling faces : ). Rooms were also quiet - so very convenient. No family rooms or connected rooms available; so we had two double rooms.
breakfast was excellent and served until 12
excellent facilities, friendly staff , delicious breakfast A very relaxing break
Union lido is a very well run camp site with lots of shops and facilities all of the shops on site close between 12.30 and 16.30 far too long and everything closes down at 23.00 too early
We enjoyed our stay there, the room price also included parking inside a restrained area and sun-beds on the beach which was nice. the beach-side was also clean and not too crowded as one might expect from Italy. The room was also equipped with a key-locked safe. The whole Union Lido areas also very secure with (armed) guards patrolling after 11pm. A corner of the room had an approx. 20cm mold-infested area and the air-condition could have been stronger
Beautiful resort, excellent facilities and well maintained grounds. Cleanliness, safety, friendliness of staff.
The hotel is very easy to find with ample free parking. Rooms are clean and comfortable. Breakfast is extensive and of good quality. Staff are very helpful and speak numerous languages. The amenities and services the hotel provide are all excellent. Is near enough to get to venice within the hour (bus and boat, very easy) but far enough away to relax and enjoy a break.
I had a wonderful holiday at union lido. it is a great place to relax, unwind and be pampered by the most pleasant staff in all off Italy! I cant wait to get back.
The rooms were well kept and had everything I needed the weather that day
I have been there only 2 days. Everything was ok. Cleanliness great. I would return there if I liked Venice;)
the beds were clean, the room was lockable, access to a food store, short distance to Venice pool attendant was not friendly, noisy guests in next trailer, there were no guest reviews available online.
We arrived at Jolly in early morning and were able to enter the room emediately, which ws very kind from their staff. Location is a little bit critical especialy if you are coming to Jolly late at night.
The camping was really far from public transportation. Good thing is the shuttle service to Venice. Bungalow as such is really good and has all facilities for sleeping and spending the night comfortably.
friendly and helpfull staff, good pizza and spaghetti carbonara. lovely all round.
Very good and nice kamping. Wery good food excellent kitchen staff. Special thanks for very nice and helpful Monica from reception
Location is quite far from Venedig but still easy to find The room is far too small for 4 persons, it's more suitable for 2 persons. Most of the equipments are not in good conditions anymore.
Nice friendly stuff, location is ok. Not everything is working like it should. E.g. sever was blocked.
It was cheap, there was a nice bar area to hang out in, and the shuttle to venice was very convenient. The walls are thin, you can hear neighbors easily. Should probably have a bath towel to step on, and the shower head sprayed sideways at certain points. Also, why only being able to pay with the card? Inconvenient to have to go to the office to fill the card and then be able to buy things around the campsite.
Helpful staff, youth atmosphere, facilities in the village Very basic room, beds, sheets, blankets...etc. But acceptable for a camping village.
This place had a hostel type atmosphere with the ability for privacy as well. The staff was friendly, the facilities within camp jolly are excellent and the shuttle made getting to and from Venice very easy. This place had many different types of people from all ages and places. It was a greay way to see Venice and make some friends along the way The breakfast at camp jolly was average. You might be better off buying your own somewhere else
This is a superb hotel, in a cracking location, litterally a couple of minutes walk from St Mark's Square, and seconds from the airport water bus stop.. The room and public areas were lovely. We saw no evidence of the staff being unhelpful, quite the contrary, they were very efficient, friendly and welcoming. Recommended. Nothing
The fantastic views across the venetian lagoon - main reason for choosing it. Service was also very high - they really wanted to help, even when the hotel was busy. A true 5* luxury hotel for a special occcasion. Everything was very expensive but it is a 5* hotel in Venice so you can expect nothing else! having a room ovrlooking the lagoon was great but you also get the noise - there is a major waterbus stop just outside (24 hour service) and a continuous flood of tourists passing so you are right in the middle of the bustle of Venice. Choose a room without the views ora hotel in a location away from San Marco if you want peace and quiet.
the location, the history and interior fittings of the room,we did not really use any of the facilities we were not there long enough the receptionist said we had a restricted view, this actually meant no view , you could touch the building opposite, this was very dissapointing
The courtesy of the staff, nothing was too much trouble, the room was fabulous and the food superb. The location was just right, the hotel itself was a fantastic building and the decor was out of this world. No
Doing nothing for a week
Definitely the location and the cadre, interior opulent surroundings. Professional and courteous concierge service. Comfortable large bed. The magnificent rooftop terrace. The only reservation was our room which although very large with high ceiling yet was quite dated, some worn out furniture, rusty heating grills, insufficient lighting, and mosquitoes. The bathroom was especially not up to par and to the high standard we expected.
comfort and design of the room,view breakfast is too expensive
Location and nice hotel restaurant. We could celebrate the second birthday of our granddaughte with the song of the staff. Expensive
extremely professional staff, wonderful room, amazing location, a simply extraordinary hotel nothing
The Terrace Breakfast
Location, location, location. Felt small & discreet. I cannot fault it. (I did not have any meals there, however).
The hotel was in a good position which enabled us to move around easily. Hotel staff were polite and efficient. Hotel offered 5 star quality and service,
Everythig was absolutely perfect!!!!!!!
fine hotel with fair price -
Great location, short walking distance from San Marco and nice shops and restaurants. Very close to the waterbus. Very elegant, clean and breakfast was excellent. I will come back. Everything was great
Conceive is well trained & good -Hotel charges for hot water €7/-!! in room for taking my medicine/ Quality of food for Breakfast not of high grade - similar to canteen
Location of the hotel. Room Front desk staff not freindly though!! Charge eight euro for room service whatever the order is!
When we were checking-out the money for our staying the hotel took twice from my credit card.
Location was great. Hotel was beautiful.
Location ... close to San Marco Square Service was poor. Room facing is poor.
Excellent staff help, great position on St Marco, and very near excellent shopping.lso water taxis available right on the doorstep Because of the atreet , the rooms on the canal can be quite noisy.
the hotel is near the railways station and it is very easy to go to Venizia center and also to the differents airports. nothing
I stayed at the hotel to take a ship for a cruise. The location was very convenient, because it was very easy to go till the ship, at "Statione Maritime" with a taxi, and, as I heard, the cheapest way too. The hotel is very good, with a big room, good food and good service and facilities.
The breakfast was surprising - - many choices. The rooms were simple but well-equipped and very comfortable. Being just across the street from the train station was a huge plus for us.
Well to tell you the truth I liked the friendliness of their staff more than anything else. The housekeeping was poor although the linen and towels provided were very clean.
Hotel was comfortable and clean. Perfect location for visit to Ferrari Museum.
second visit and the staff was very helpfull plaisant and efficient,the location was perfect opposite the station for train link to venice and bus to airports, the food in the restaurant was good value and quality,room plaisant but front of building too noisy to sleep, room at the back perfect the bathroom was not clean enough mould on shower tray
close to Mestre station, as it was in the station. rooms very clean, a/c perfect. breakfast very nice. no
Smelled nice. Looked clean. Wifi. Reasonable room size. Staff took bags to our room. They put us in our room before it was ready, so we got kicked out for a bit while the staff finished up preparations - this happened after recommended check-in time
Super convinient for visiting Venice (2 minutes from Venice Mestre station and 10 minitus from Venice by train).Clean, confortable, and ery attractive service and price quality ratio.
Its was easy access to the town The breakfast
breakfast was a good choice each morning.
Location (across the street from the train station, a 4 minute walk to the bus station) Located in Mestre and a 7 minute train ride to Venice Hotel staff were friendly and very accommodating Room was large Included breakfast Weird shower/bathtub design made showering a bit difficult to avoid splashing water on the floor
The degree of engagement which respected our privacy needs. The location and comfort in heating, need for a quiet room and range of fresh foods at breakfast.
Location Friendly Staff Comfort Cleanliness Did not receive Early Mornight Call on morning of departure We had to awaken staff to pay our Bill - not a bad complaint Lucky we had our own Alarm Clock or flights would have been missed First Class hotel otherwise would re - book and recommend
Our room was great. It was big, we were on the top floor so we had really high ceilings and lots of windows since we had a corner room. The location was great... close to the Grand Canal and San Marco's Square. The room very new and clean... we loved everything about it. When I see how expensive Venice is in general the hotel rate doesn't seem as unreasonable when you see what you get. When we booked the breakfast room was not finished so breakfast was not included in our rate. They offered us breakfast at the hotel for 15 euros per person. We thought it was a little expensive, but one morning we tried to find breakfast on our own on the streets of Venice and never found anything that good and it was still expensive. Venice is simply an expensive city.
We checked in early and the hotel provided a complimentary upgrade to a Canal View room, so we experienced the "post card" view of Venice from the room. The bathroom was 5-stars. We enjoyed our stay, but the breakfast could be improved to match the overall quality of the hotel.
The location The aircondition didn't work well,so the room was a bit cold.
The Rooms were excellent, clean, comfortable, excellently furnished and location Th bar area seating was too open, the middle bar had a television on which was not showing much and should idealy be turned off and replaced with music. Lack of complementary water in the room. The instructions to get to the hotel are inaccurate and hotel could be more clearly sign posted
great location, helpful staff, beautiful rooms, very comfortable bed
The fact that we got what we asked for
I thought at 370 euro a night breakfast should be included,I noticed American package holiday clients were being given a voucher for breakfast.
Very nice and fancy place Nothing everything was excellent
This was a lovely stay in venice, the new refurbished room was excellent, The staff were very friendly and helpfull, no breakfast as that part of the hotel was closed at the time of our stay, but was not a problem as it is close to many resturants & cafe's. I would book this hotel if I went to venice again.
We were only at the hotel for 6 hours, it is difficult to rate for such a short stay They do not take U.S. dollars
My two-night stay lived up to all my expectations. The restuarant was good; breakfast excellent; and the pool a delight. Perhaps greatest perk was the motor boat shuttle to and from St. Marks Square.
boat service high prices in bar
Bedroom was v big They were pretty much closing up for close season. No spa, no pool, no beach, no shops, even all the glass cabinets had been emptied
The beach is wonderful and the pool bar is a lovely touch. The hotel is one of the best i have ever stayed in. The free courtesy boat to Venice is worthwhile.
1/ The charm of the Lido and the atmosphere "annees folles"...2/ The regular and complimentory speed boat to St Marco3/ The quietness of the hotel room 1/ The oldness of the rooms: they would need to be refurbished w/o however loosing the oldness touc of the hotel (a good role model is Relais and Chateaux type of hotels, allying history to luxury) 2/ The food in the cafe was just "ok" and not cheap for what it was...either needs top food...or lower the price
The Bed, Shuttle Boat to Venice, Break Feast, Gym Car Parking costs 33 Euros per night.
Excellent, attentive staff Suspect we did not get the best rooms available for the price paid
Service got better as we went through Overly expensive, tired and really only 3* standard
seaside, comfort, food, staff
This hotel was really very great, exactly as you see in the photos and can boast about it's location and all of its qualities. Overall i could only find very minimal points to be picky about which are: 1. the hotel is quite tricky to find (as with a lot of places in Venice), you would think directions would therefore be highlighted/mentioned on their website or when you are sent your booking details. 2. Half of the the breakfast staff were useless and not concerned with helping at all (the other half were completely the opposite and couldn't do enough to help and make it as peasant as possible). 3. The hotel decor and furnishings were probably very finely done at one stage, but things are starting tyo tire and wall trimmings etc starting to peel away, scratches and bumps in too many places.
the whole experience,the terrace off our room was perfect the cost of the cheese and ham toasties at 4:00 am !!
The location was excellent and staff was very helpful and supportive. The hotel is well maintained and charming. The room was well serviced. The hotel met all our expectations--beautiful premises in a charming part of Venice, well connected to visit near and somewhat distant sites of interest to tourists. Yes, the wall was water stained. I informed the manager by a note and received no confirmation or follow up.
The hotel is beautiful like a palace. Location is excellent. They give you the feeling that your money is the most important thing for them. The ask you to sign several forms, preauthorize you credit card, and, it's a shame, lock your minibar during the last night of your stay!
Spacious Room, Ease of access to St Marco Square and bottle of champagne was given for our special stay. Booked a deluxe double room but was given a room on first floor facing another building which is under total renovation, noise starts from 8:00AM, can't sleep well and there is no view from this room, not even city view. Ask for ice buckets at 11:30PM, No one picks the call in Service Express.
Very luxurious. Staff wonderful. Central Location on the canal with superb views and private water taxi station right in front. Room service excellent! The Westin sets the bar very high! TV channel selection poor.
The hotel staff were cold and rude. The room service was very poor.
Friendly, great service,comfortable room Difficult to find hotel
The Hotel has excellent location and very good service There are multiple type of 'Canal view' rooms that may not always fit the description.
The location was wonderful! The attitude of some of the staff was snooty and the check in and check out process took forever. We were getting off a cruise coming in and there were many people arriving at the the same time but leaving I was left standing for 10 minutes while the clerk fiddled on her computer and noone else was around. To be fair it was the same woman. The conciere also had staff that was either extremely helpful or curt and unresponsive to inquires. The staff was either very pleasant or very disdainful.
Westin Europa & Regina is a wonderful place right on the canal with an amazing staff and facilities Nothing
The dependent at the lobby was rude. The room they gave was not ready, there was an empty champaigne bottle with the corresponding dirty glasses. To make matters worse, it was time consuming to resolve. The room we ended up with had two full size beds together, with separate linen for each, instead of a king/queen size bed. The waiters at the bar and common areas were rude. My husband and I were celebrating our anniversary. In 30 years this is the most we ever paid for accommodations AND the worst service we've received.
The only reason I booked and paid a fortune for my room at this hotel was for the veiw , I was not given the room I booked and my veiw was rubbish . Would not recommend.
Location Breakfast Very dirty furniture.
Nothings Really poor management & unfriendly to clients. Description on the website is big different to the actural.
The view, the location and the room.
Take a water taxi to Piazza San Marco and you are only a few steps to the hotel. The hotel included a free boat trip to Murano to see a glass blowing studio and they also offer a one-hour boat tour around town in the afternoon for only 25 Euros per person. A decent hot and cold breakfast buffet was provided by the restaurant out front. We also enjoyed a dinner of traditional Italian specialties at the same restaurant in the evening. Our room was an inside room, so our view was only the courtyard area - but that was okay because all we had to do was step out the front door of the hotel and we were in the heart of beautiful scenery. If you request a waterfront room you will have gorgeous views. Our room seemed to be recently updated because everything looked clean and brand new. The bathroom was small but very modern with a relatively large walk-in shower - and it also looked like it had been recently renovated. The hotel common areas were undergoing renovations during our stay, but it did not disturb our visit at all. The hotel thought of everything - like a selection of soap products, hair dryer, mirrors, convenience packs, robes, etc., but it took up a great deal of space in an already tight bathroom.
The front desk staff were excellent. They were always friendly and helpful. The location for this hotel can't be beat. It is on the water with an amazing view and close to St. Mark's. Venice is beautiful but you are always lost on the winding streets. We never had a problem finding our hotel again because of its location. We had a very cool high tech shower but it leaked.
All personal were really good
The room was beautiful, the staff were friendly and helpful, and the location was perfect for reaching all the sites in Venice that we wanted to see. none.
My room was amazing Overlooking water Great decor Bathroom was awesome Loved everything. Really!
Location, super nice staff, new rooms. For the price we were expecting a better view on the room. On the contrary we were situated on a back building
Beautiful old hotel. small rooms, but efficient and comfortable for 2 people. Great decorative touches in the room. Our room had views of the grand canal, with windows that could've opened for a fresh breeze off the water. Breakfast included in the price of stay, and was delicious, with many options on the buffet, fresh made cappuccinos, and views of the water. Extremely easy access to vaporetto, minutes walk from San Marco and many restaurants and shops. Very friendly English speaking staff A con for some: we had to climb 2 flights of stairs to our room even after taking the elevator, which was fine for us, but may be problematic or some; the elevator was tiny, which seems fairly standard for Italy, but good to know. In general recommend packing light, no matter where you stay as navigating over bridges in the city can be challenging with big bags!
The location of the hotel was ideal. It is a very short walk to Piazza San Marco. The hotel is also right next to some water ferry stations, which makes transportation easy. The staff serving breakfast were great. Air conditioner was not working.
Hotel is not ideally situated for walking to anything, but a bus stops right in front. Exceptionally clean with modern, beautiful rooms. Staff is very courteous and helpful for travelers in need of directions and help getting around. Highly recommended.
Hotel was brand new and well appointed. Staff was struggling with systems.
Ease reaching from airport for late arrival or jet lagged traveler. Busy, so early check in, even for gold Honors members, seems rare, at least on weekend. Staff was pleasant. I liked that I could get bus/vaporetto pass there -- and recommend it since you'll need to travel by both to get into Venice. We had facility difficulties...the tea pot blew the lighting! They responded quickly and fixed the lights, ut never provided us with a working tea kettle. Also did not offer any reimbursement or accommodation. For anyone with mobility issues, know that returning from Venice on the bus lets you off across the street, where the only way to cross is a very high overpass with stairs. You can, however, request the hotel to send their van across the street to pick you up. WE found this out because we asked how to get across. Convenient to airport. Having a meal in the restaurant....not bad, but p
The staff was the best! At the top of my list for the generosity and helpfulness. The hotel was about a 10 minute walk from Oktoberfest and the beds were comfortable. The breakfast is the same every morning, but very good. If you're bringing the train in, the hotel is just around the corner from it. A little hard to find at first but so accessible to everything!
location and proximity to bus service Meals were quite expensive.
Clean, modern large rooms. English speaking reception staff aided trying to decide what transport to use to get to centre of Venice quickly. Speedy check in/check out. I stayed 2 nights and woke up each morning with what appeared to be several mosquito bites that I did not have the night before. I informed staff of my problem.
Location, parking, cleanliness, staff Room temperature hard to adjust and works only when actually in the room. I know there are energy conservation laws but it detracts from the comfort
The kindness of the staff The road in front was under construction which made access to the hotel a little difficult if you walk to it.