Cebu City Resorts

great family-friendly resort great beach front good customer service

too crowded not enough staff to attend to all the guests not enough beach chairs / pool chairs to accommodate all guests not impressed with the restaurants

The resortt type & very relaxing .

Not a good location for getting around the city, lots if trainee and no mentor

Availability of beach towels was an annoying issue you will not expect from such 5-star, expensive resort

the location peaceful, good staff, ok price.

thought that i had paid for every thing through booking .com but had to pay for service and tax charge that was not included came to an extra 2000 pesos.

Staff are incredible. I was able to see the owners work during my stay. Details start from the top down. Thank you Dennis, Karen, Ivan, maryss, and the rest on the restuarant staff. Thank you very much!!!! Merong salamat po!!! Jason pimentel

Nothing

Staffs were kind and some even funny but it was almost no wifi. Ok breakfast but so so restaurant.

There was nothing around...

relaxed atmosphere, friendly and helpful staff

the time it took before our room safe was opened (it was broken a=and held our money and passports) - it took most of the day before the safe was drilled open which meant our room was occupied by staff for the entire time. No compensation was offered for the inconvenience

This hotel is excellent for a resort holiday. We had our own cottage with a lounge, bedroom and two bathrooms. The unit looked over the water and had a big verandah with an outside table and a hammock. The water in the sea was very warm and great for swimming. The staff were very friendly and helpful.

It is too far from shops for shopping so we just decided to make the most of the resort facilities. The drawback of this is that we did not have much contact with the local Philippino communtiy. The Philippines is also a very poor country. When we did go for a walk outside the hotel we were constantly approached by people wanting to sell us something or asking for money. Although people were polite I don't think I would like to walk outside by myself at night.

Friendly and attentive staff

Slow check-in and check out,The toilet tub eas spoiled and had to call the engineering staff twice to repair it.

I love the airy feel of the hotel, the white and pastel interior colours, the beautifully designed furnitures, the outdoor terrace and the view down directly to the pools and beach. there's some sense of infinity.

hotel staff need to learn to stop acting like 'slaves' and stop treating guests like we are disabled and cannot carry a single tea cup or adjust the air cooler on our own. its over the top customer service that it kind of defeats the real purpose. it is already annoying. as well as a simple smile would be good enough than greeting guests good morning or good evening the whole time, like every 1-2 meters someone is greeting me. too much. keep it real, we are all equals. also, the hotel needs to stack brochures of side trip tours i.e. island hopping, diving, boating, etc., on the front desk so guests can easily choose which tour company to go with. make it transparent with the end goal of assisting your guests in fully enjoying their stay

People were nice...

The bed sheets were crummy, pillows so cheep... Ktinchenette needs improvement, rest of the rooms in the wing were not done at all.

I like the spacious room with the kitchenette. The swimming pools with the Bar/restaurant together keeps me at the hotel. The proximity to the airport and the complementary airport shuttle is a major factor in choosing this hotel.

The Shower lacked pressure, the sofa’s cushions were worn and a hot water kettle would be nice. The outside hallways were dimly lit. Might I suggest a fresh coat of paint? Perhaps some plants and pictures to freshen up the dreary hallways.