Cebu City resorts

Pros: great family-friendly resort great beach front good customer service

Cons: too crowded not enough staff to attend to all the guests not enough beach chairs / pool chairs to accommodate all guests not impressed with the restaurants

Pros: I appreciated the attentiveness of your staff, especially Nelues at the Ocean Wing pool and Ruel, the housemaid in the Ocean Lounge section. They exceeded my expectations. Loved Anton too. The lounge breakfast was excellent as well as the evening meal. Great food, great view. I also appreciated the adult only pool and evening lounge use. This exclusivity was a major reason why I upgraded to the Ocean Lounge. If not for the reservation process (see below) I would stay here again and again. Compliments to your staff!!!

Cons: There were several instances of kids running up and down the hallways. I realize you cannot patrol the hotel but I wanted to bring this to your attention. I was guaranteed an ocean view but I mostly saw a wall and buildings across the way. Not ideal and certainly not what I paid for. Finally and most importantly, I booked a Panorama Ocean View room in August 2019 with access to the Ocean Club Lounge per booking.com's confirmation. This room was more expensive than the Ocean Club room but guaranteed me a beautiful view and Lounge access. In October, Ocean Club access was no longer a part of my Panorama room booking, ie your hotel did not honor what I originally booked. The only alternative was to move to the Ocean club floor. However, I was charged MORE even though the room price was lower (Ocean Club room price was lower than the Panorama room price). Your hotel would not refund me the difference in price which is unethical. After many, many calls (total time exceeded 4 hours) to booking.com, they, not your hotel, agreed to refund me the difference. Because of this issue, I will never recommend this hotel to anyone.

Pros: Polite and courteous staff, helpful and attentive. Beautiful resort, garden immaculate, tennis court is good, lovely beach. Excellent food. Lots of things to do.

Cons: Could do with quicker check in and out. More staff needed.

Pros: I stayed at the ocean wing club and got a room with a panoramic view of the ocean. Very pricey but worth the investment. Breakfast choices were excellent.

Cons: I didn’t get an ocean view room the first night. They gave me a 20% discount and complimentary dinner to compensate. The discount is yet to reflect in my account though. I hope they have the integrity to follow through with their promises. It was a fantastic stay overall.

Pros: Every thing

Cons: Maybe being on level five ocean level only to be viewing the garden ledge

Pros: Good customer service. Good food. Safe location. Awesome beach!

Cons: The property is old, showing wear and tear. It needs to be updated. The bed was so uncomfortable I had a backache when I got up. There are not enough outlets in the room. Bathroom didn’t have one.

Pros: Only the food and landscape of the hotel

Cons: The smell of the room and hallway. I also found sleeping masks under the bed. I had to look under the bed because of the smell.

Pros: Staff and ownwer, friendly, flexible and supportive

Cons: Staff were awesome. So accomadating and friendly. Everything I needed was there. Pool, bar, restaurant Wi-Fi, and aircon in my room

Pros: Very peaceful place. Nice! Staff and the Swedish owner, Thomas, is so hospitable.

Cons: No Globe signal inside the room and poor telecom signal outside. Wifi is only available at the bar.

Pros: A peaceful place in a quiet area. Very good kitchen, great pool. It was so nice to meet locals and guests. The owner Thomas is really nice and helpful, greetings to Simon, Cristine and Jeany!

Pros: The staff are friendly and it’s not too far from the airport so it’s a good place to stop over before/after a flight

Cons: The room was nice however the bathroom could have been better - old bars of soap left around and hole-y towels, the shower was weak and the shower head wouldn’t stay in the holder so kept falling off the wall. The swimming didn’t look very clean

Pros: super nice pIace and very good food

Pros: The ambiance of the place. When you wake up and seeing the pool is kind of comforting really.

Cons: I think the shower needs a little bit of pressure. Six more holes on the shower head would make it better.

Pros: I like getting away from the property within 15 minutes of arriving but unfortunately the stench of sewage never left my nasal cavity for hours afterwards.

Cons: The sewer gas had filled the room and made it unsafe to stay. The owner has yet to acknowledge the problem or refund our money even though we paid and has to leave. The pool and rooms were dirty and unhygienic as well. Wifi was only good in the common area where it was too loud from drinkers to concentrate. The taxi driver that picked us up said everyone he picked up from there had the same unpleasant experience. In 15 years of finding hotels through booking.com I have never been through such a horrible experience

Pros: Good for family bonding.

Cons: One of the staff is not friwndly..not approachable."NAGMURO LANG"