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I loved everything there was to see and do there. Gorgeous! Everyone was very friendly. The room was tiny.
No mutch Every thing is under construction ;(
Pool and room temperature in pool area was not heated for enjoyment, too cold!!!
Always a pleasure Loud outside your room in mornings. Every employee is a tip whore. Get ready to dish out a lot of cash But they deserve it, ofcourse.
This was a great trip!!! I would suggest this hotel to everyone. It was Christmas Time and the hotel was very festive!!!!
Room was clean, if you have family there is a lot for kids to do (at least around xmas which is when we went) Glass Cactus club was neat. The pre-check in email asking what your preferences are... DON'T waste 1 minute of your time on that! asked for either a higher room/floor OR a view room... Specifically made a note in the comments that a room higher up was desired.. Got a parking lot, first floor room and the hall was FULL of kids and no parents! Kids were running up and down the halls all day and HALF the night... Also, restaurant staff was not very friendly, lost my reservation and then tried to make ME look like the fool.... But I had a confirmation email to prove the reservation.... So it was just a poor experience.. Staff was either great OR terrible... Grossly understaffed... I know for $220/night it felt more like a "fancy" 2.5 star hotel... I have had much better service at cheaper big-brand hotels and this hotels amenities dod NOT warrant the cost.. I had high hopes for this resort and sadly was let down..
Looking at this place from the outside, you think it is going to be pretty Sweeeeeet! Overall it was, except for the room. Room was clean, but not close to being worth $250 a night. Room was more like what you would see in a 2.0 star hotel. Nothing to brag about at all. If the room was as nice as the rest of the resort you wouldnt be able to say much bad about this place. I would have to say they ARE understaffed for a place this large. Hard to find anybody to help you at times. Seriously, the staff was outstanding if you could find them. However, the rest of the resort was very nice. Actually beautiful atrium area with restaurants (Steak, Italian, Mexican food), good sized fountain, flowers, trees, and other things as well. There were quite of few shops as well bars and sports bars in the resort. They did have a Starbucks in the lobby as well (which made the wife happy as well as the rest of that loooooooong line waiting to get their fix). The water park they have (for guests only) was pretty nice. Adults and kids alike were all enjoying it. They did have a really nice bar there and also served food if you wanted to make a day of it. Overall, pretty nice place The room is a lot to be desired. Stayed at better rooms in a lot CHEAPER motels. Yes, it was clean, but for a $250 a night resort room, I would definitely expect more. A bit understaffed for a place this large. Hard to find anybody to help or even ask questions to, at times. Having to pay $19 dollars to SELF park is ridiculous But then so is $30 for them to park it for you.
I loved the Staff and customer service! Those brilliant smiles serves great Texas hospitality! There was nothing I didn't like! The Gaylord is home away from home!
The Gaylord Texas was a great stay. We had problems when I got to the hotel (but not with the Gaylord Texan) we called the front desk and they moved us into a larger king size room, large enough to fit two roll away beds for the kids at no extra charge. After this problem the vacation was wonderful. When I booked the hotel room I put down 4 adults where I thought their would be enough room for all four but when we got to the room it was a standard size king room with only a king size room. I was expecting a pull out bed or at least couch for 4 adults. I would suggest showing a room layout for the consumer so someone doesn't get confused with what they are purchasing.
The room smelled like smoke.
Evening Reception, and The Breakfast! Room AC wasn't the best in the bedroom. The entry to my room air seemed to circulate well, but the room got hot at night.
The staff were great! We had a group of teenagers camped in front of a broken vebding machine. After I informed the staff they promptly restocked the vending machine and fixed it. A few cons, as with anything. Overall, the hotel has a good location and I would recommend this hotel to future families passing through DFW. The sofa bed was extremely uncomfortable for my children. In addition our room was very warm. We set the thermostat as low as it would go and we still could not get the temperature below 71. Since we were only there one night we did not have it looked at. However given the attentiveness the previous day I have no doubt it would have been looked at promptly.
fun place for kids and family oriented, great location I'm grapevine, tx. this time we had a great view from our room and really liked being on 4th floor, easy access to lobby and the resturant! and we were close to the elevators! beside the room being very expensive the food and drink especially by the pool area was very pricey! the lines were long for the kids slide! the carpet had few big stain on it, we went there last year and they changed our room because the carport had several stain on it! i also wish the kids can use the wifi for their x box live, when i called the front desk they said they don't have that option any more for the video game! my boys were a bit bummed out! but overall they had a good time!
safe and well managed water park with LOTS of lifeguards. integrated room-key/payment system on adult wrist bracelets works everywhere, including vending machines. very expensive, $65 dinner buffet, $60 breakfast buffet, plus tips for a family of 4. Magic quest scavenger hunt game $30-$50 per child. Parking is difficult.
Indoor water park is included with your stay. We have been going to the Great Wolf every December for 9 years now. Our three kids have always enjoyed our stay here until this year 2016. Sadly this location is in decline and needing to be running at 110%. Staff very sweet and apologetic, but apologies don't get me my full experience for my dollar. Our room was not ready at 4:00pm check in. It took 2 hours and 23minutes to get our room. The Hotel did not offer anything for this inconvenience, I had to ask. (We we're not the only family who's room was not ready...many others were being told the same thing.The 2nd day 1/2 the water park rides and pools were closed. Disappointed this year. Reconsidering our trip next December. Might start new tradition.
We absolutely loved this place!! We will definitely be back for more!!
I love the waterpark and our room EXPENSIVE, not just the rooms but everything at the lodge is way overpriced...Who has valet parking at a place advertised to be a family hotel, come on now....The waterpark is the only thing included with your room rate, beware of all the add-ons! If you are a Harry Potter fan you will love the hotel but bring your wallet because to play the game it will be roughly $80 per person - Note that's more than admission into SIX FLAGS...just sayin!
First and most importantly, my children had a blast. My oldest loved the slides and the younger two enjoyed the pools/play areas bot inside and outside. As parents, we liked the outside area better for less chlorine smell and burn. The staff was very nice and attentive from the front desk to the cleaning ladies to the lifeguard and activity leaders. The front desk gave my son a special birthday wolf ears and a token for a free ice cream since he just had his birthday. There was a lot to do besides just the water park which was nice. Our room was clean when we arrived and that was the first thing we checked. I read reviews of crumbs in beds, bed bugs, mold in the bathrooms and so on so I was very nervous about this. But our rooms were great. We loved that they had starbucks right in the lodge! We only got lunch items from the Lodge and went out to dinner off property but we didn't find the food to be that bad or overpriced. My suggestion would be to order a whole pizza instead of slices and just reheat in the microwave for following days to save a lot of money! We also purchased 2 refillable cups and used them for the whole trip which was nice. I was also happy that they had salad options for us adults who didn't want to go overboard on unhealthy choices. And for those that are really on a budget, the rooms have a mini fridge, microwave and coffee maker. We brought breakfast and snacks and even brought our own toaster from home. You can eat whatever you want in your room instead of buying everything there. All of the guests that we had interactions with were nice and also seemed to be having a great time. The location is great with a grocery store, restaurants and entertainment nearby so while you may be tempted to never leave the hotel, you have many options around. If you forget anything don't worry, they have a lot of clothing, toiletries, bags, bathing suits and so on for purchase right at the lodge. You never really need to leave if you don't want to which is great for people who take a flight there. As some other reviewers mentioned, there is a strong smell of chlorine in the inside part. But honestly, this is expected and similar to every indoor pool I have ever been to. But for this reason we spent most of our time at the outdoor section. Renting a cabana is very expensive. Apparently the price changes daily but when we asked it was $170. We were able to find some shaded seats although they are a little hard to come by. Other people mentioned rust and I didn't see it until I waited in line for the slides with my oldest son. There is some rust along the stairs and on the doors to the bathroom. Did I ever feel nervous about it, no. It was NOT rusty nails sticking up all over the place that a kid could easily run over and get hurt on. It is a very moist and corrosive environment so it is bound to happen. Would it be better if they fixed it, yes. But again, I wasn't too worried. The water in our shower would have pockets of colder water come here and there, again not the end of the world but not perfect either. On the flip side, the sink water in the inside downstairs bathroom was incredibly hot, I had to collect the water in my hands and hope it cooled enough to then rinse my kids' hands. They have a candy area right by the refillable drinks that my youngest was attracted to and we had to keep on pulling him away. One of my children has type 1 diabetes and a gluten allergy so we try to stay away from candy, sweets and bakery items for the whole family when we are with her. The placement of this candy and lack of alternative items made for some sour moments but luckily I came prepared with snacks of our own.
The water park was a lot of fun for my little one, I do think that it can be kept cleaner though. Dirty floors and towels. There wasn't much to do besides the water park that didn't require tons of money. Besides the magiquest there wasn't much to do and we didn't even do that because it takes on average 3-5 hours.
Makes business travel easy Nothing
The view from my room and the window were floor to ceiling- amazing! Room service was pretty expensive.
The place was just beautiful! From the front desk to room service to housekeeping, the entire staff was extremely professional.
Continental breakfast wasn't offered.
In desperate need of updating! First room had a carpeted head board!
The room was very clean and comfortable.
Friendly staff, I love the tennis courts and want to visit again to use the outdoor pool by the lake. The proximity to shopping is nice and very close to the airport.
Location in proximity to where we wanted to go. Staff was friendly. Room service was good. I paid neArly twice the rate of a 3-star to get executive level amenities. We ended up in a normal king room. Not sure if that was a mistake or their definition of executive level.
Room was nice and breakfast was great. Bathrooms nice as well. Spacious for sleeping. Nice A/C Beds a little to firm for my back. But over all very nice.
Bed was comfortable Microwave + refrigerator in the room Refrigerator didn't get cold enough Air conditioning never actually cooled down the room Light in bathroom was super dim (hard to shower) Bathroom sink was almost impossible to use Cleaning service didn't clean everything Breakfast was pretty awful Staff was unprofessional (personal calls, chatting with each other while customers were waiting, only half were in uniforms)
Beds and Pillows were great! Rooms were clean! The Staff was the best The shuttle was efficient when picking people up from the airport The breakfast was great The location, no where near a city. The gym shouldn't be called a fitness center Going down stairs is faster then taking the elevator
The taxi service for Comfort Inn was reliable and on time. A Continental Breakfast could have been available at 5:00 or 5:30 AM for travelers that needed to leave Comfort Inn for the airport at 6:00 AM.
It was nice It was very small
Everything was great from the faculty to the cleanliness of the room.
The bed, very comfortable The carpet, I had 2 large suitcases and moving to my room was complicated.
Convenient location with access to the airport, free (albeit small) breakfast, very quiet, kind and professional staff. Overpriced for what it was, very poor water pressure in the shower, poor availability of hot water, slightly run down, bed was far too firm.
It was in a good location near restaurants and about 10 minutes away from the grapevine mills mall. The pool was very clean and the room was clean. The beds are a little stiff
The staff was amazing the professional attitude and courtesy that they showed you would expect from a 5 star they went out of their way to make sure everyone in my family had a great time There wasnt much for breakfast but it was still good
Quiet and relaxing
Proximity to airport. In 4 days I needed to request new room keys 6 times. The shower faucet handle broke in half when I tried to use it. They did not have a bottle-opener to lend, (which is annoying but not a deal-killer), but when asked they suggested I go to the Wal-Mart to get one. But there was a convenience store across the street that had some. Overall they were clueless/indifferent.
The transport facility provided by the hotel for nearby destinations. Some more choices for dining around the place would be welcome.
Very nice and close to the DFW airport while weather cancelled and delayed my flight.
Good breakfast. Never ran out of anything. Comfortable beds and pillows. Bathrooms are VERY small. Can't shut the door unless you're standing in the shower.
The staff was very accommodating. The breakfast was great! Clean, comfortable, quiet. Location close to mall. No complaints.
Clean! Service was great. Check in was fast and easy, and the clerks actually were smiling and friendly at 10:00 PM. You don't get that very often these days. Location was great.
Location Cleanliness Shuttle (though I did not use it) Online check-in Breakfast & manager's social We arrived around 9pm on December 27th. Upon asking my name, the front desk staff quickly told me that there was not such a reservation, and there were several Springhill hotels in town. That was not a warm welcome when you thought you had finally arrived at the destination after a day of driving! I had to insist that this was the right hotel, and it turned out that he got my name wrong. If he could just ask my name once again, it would be a much better experience. I love everything about this hotel, and in fact all of the hotel staff were very courteous except this particular one.
Other hotels in the area were much more expensive than Comfort Suites. The room was nice and clean. The staff was very friendly and helpful and the breakfast area was clean and well stocked with food to begin a busy day.
I was impressed on the room very spacious and beds were comfortable and service was very friendly. The bath was amazing and the room was very clean. Can't think of anything bad just that there was construction around the hotel but that's really out of their reach.
The big bathtub was nice i went to hotels.com to book a room at the Gaylord Texan and i dont know if i made a mistake or hotels.com made a mistake when i recieved my confirmation e-mail i noticed it was booked at comfort suite instead of gaylord. and it was past the deadline to cancel.... so in all honesty i started my stay dissatisfied. your hotel was ok, its just not where i wanted to stay(no offense).
It was clean,the staff was friendly , the beds were very comfortable. The room was very spacious They had a breakfast Buffett that many hotels provide free. The buffet was $10 for adults and $5 for children. There were lots of places to eat nearby. One restaurant was in the adjacent parking lot. If you don't like franchise restaurants you can drive down Main Street where there are several local restaurants that looked good. All in all I would highly recommend this hotel. I would definitely go back For the price the breakfast buffet was overpriced. My 6 year old doesn't eat $5 worth of anything
It's was nice very comfortable
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Not near anything to walk to. Not many food choices there.
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The hotel was surprisingly new. The staff was very helpful and friendly. Room was very spacious, immaculately clean and kept that way by the outstanding housekeeping staff. Public spaces were very inviting. Free in-room internet was perfectly adequate. Only 2 minor aspects that I did not like: (1) Room lighting was barely adequate. Even with all lights turned on it was still a bit dark. (2) Room could use an additional table, for example, a coffee table. There was plenty of room for one.
clean and lots to do around the hotel nothing
The staff was great, the room was nice and clean.
Location and it had a shuttle.
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Great shuttle service offered will take you around no problem also front staff very friendly
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This guest did not leave comments about this hotel.
Loved loved loved it. I liked everything about it.
comfortable beds, very nice and clean and the staff was very friendly and seemed really glad to have us there. I would like to have two king size beds instead of queen size beds,
Excellent hospitality. Pleasant and helpful Staff. We came as a group and enjoyed the stay.
Close to airport Bathtub was filthy! Should be replaced! Shower head set so water sprayed out of tub
Real close to airport. Free shuttle to airport and to Grapevine Mall. Excellent price/quality ratio. Rooms are very comfortable.
The location was great close to grapevine mills and bass pro shops. Lots of restaurants close by. Motel was clean and great breakfast Refrigerator in room would not cool. Treadmill was not working the whole time we stayed. Pool hours not late enough.
It was very pleasant. It was in a good location.
The pool area and outdoor lounge was very nice and large. There was plenty of space to lounge and relax. The room was ok. The bed was a little hard and uncomfortable. But very nice place and good locAtion to Outdoor world and Grapevine Mills Mall. And close to DFW airport.
This hotel was great and was across the drive from Bass Pro shops and across the street from Grapevine Mills mall and restaurants. The breakfast was great and staff was very friendly and helpful. We needed milk for granddaughter and they were more than willing to give us enough for that night and the next morning. The pool area was very windy and when I went down with my granddaughter to the hot tub, there were quite a few bugs in it.
Typical Marriott quality property. Problems with TV service throughout the facility. Lasted at least two days. No communications we shared other than a simple memo at the front desk.
I would recommend this hotel. Clean and friendly. Good breakfast, easy to get to. Great location
Very close to the airport, but also near a lot of good restaurants. Clean & friendly, it was a good value. I only stayed there for one night, & my primary reason was to fly out of the airport the next day, but it was a very relaxing hotel. I'd recommend it to someone who is not looking for extreme comfort, but just a good overall value.
Clean, coffee maker, everything as advertised. Nothing outrageously luxurious - standard for business travel or a family vacation where the days will be packed with activity and the hotel is for naps & t.v. before bed. Staff were very helpful, quickly provided a roll away bed at our (evening- after 8) check in & some help in selecting a nearby place to eat. Value for money was outstanding as we had a discount, but even at full price I wouldn't have been disappointed.
Smelly room with no fan in the bathroom; therefore, it made showering very stuffy
This hotel has an excellent location if visiting Grapevine, DFW North area. Lots of great restaurants in the Grapevine area. DFW North also has a free 'viewing' park closeby with speakers so you can hear what is said in the tower. Great if you enjoy watching planes land and take off, has a couple of picnic tables, or you can bring a blanket and lie on the hill.
Great stay for the price. Only complaint was that it was difficult to locate. They need a better entrance sign. Also, while the free breakfast was nice, it would have been better if someone had been a little more attentive to the area. Pancake machine was out of batter. Eggs were cold. This was a nice place to stay overall.
I loved the shuttle service to area shopping, and the airport. There are several nice resturaunts within easy walking distance as well. Overall a great stay. I would highly recommend this hotel to friends and family and will certainly stay there again.
great hotel at a great price. Loved the convenient location of the hotel. Very friendly staff
I travel to DFW airport area frequently, and have tried most of the hotels in the DFW North/Grapevine corridor. This Holiday Inn Express Suites will stay on the short list. I love getting a microwave and kitchen; it saves me on both travel cost and diet :) Was a little hard to find - it's BEHIND another hotel. But persevere, it's worth it!
The hotel is verry clean and new awesome rooms with flatscreen tv nice pool and convient to everything in dallas.
Good value. Great hotel. Can't belileve you make me keep writing in here.
This place looks nice and comfy but if you have any type of issue they will not accommodate you! They were rude and crass for no reason at all! I'd say stay somewhere else!
Clean and quite We found it hard to find
Location is perfect for short stays near DFW due to being co-located with Southlake Town Centre shopping mall. This gives you walking access to shops and restaurants and is a lovely place to hang out.
I didn't realize that I was reserving under the wrong la quinta and when I showed up at my regular la quinta, they didn't have a reservation for me. They contacted the Euless hotel but they wouldn't allow a transfer. They said because of the 24hr notice policy but it hadn't even been 24hrs since I made the reservation. It was a big client dissatisfier and especially at the end of my day, with luggage in hand and I had to turn around go back to the car, load the luggage, find the other la quinta on my phone and head out again. Breakfast hrs too limited and tried to give me room by elevator, which is a noise issue.
Every detail is well thought out at this facility. A full size mirror acts as a door for the closet. The night stand is pulled away from the wall to allow easy access to the extra plugs so that you can easily charge your phone and/or your computer. There is an actua wall-mountedl thermostat, not just fan speed control on the under-window air conditioner. The staff are very friendly and helpful. On Wednesday night, there were children seemingly under the age of 5, running up and down the hall, squealing with delight, well past midnight. Clearly, this is on the patents, not the hotel or the children.
Kindness of all staff
Everything was great,staff was friendly and helpful,room was comfortable and breakfast was great Everything was great if I had to have something I didn't like,I guess the hot tub wasn't very hot and had a large amount of chlorine in it..
Modern look. Great location close to highway, eateries and shopping. As of today, Cambria is still in process of getting ready to fully open. Workers all over lobby area and in hallway completing what seemed to be rooms, electrical work, computer system, etc. This was not posted anywhere while booking room. Checked in around 5pm, room was not ready. Stood there 10-15 minutes while receptionist talked with housekeeping and figured out situation. Entered a very cold room with a/c blowing, took an hour to warm up room. Coffee/Tea station not complete w/ typical condiments. Shower is half open with no door, glass covering other half where showerhead is. This looks sleek but allows a cold draft to come through, leaving shower to be cold since 'hot' setting was luke warm water at best. No shelf in shower, all your belongings will have to sit on the floor or you'll have exit the shower to put soap, etc on a clean surface by the sink. Heater blew cold air in morning, even at 80 degree setting. Maybe this is what the guys in the hallway were working on. One light switch controls all power to other lights, if this is not on then all light fixtures, except lamps but including bathroom, will not work. Upon checkout, they asked if I'd like to receive the bill via email. After giving my email, no receipt was ever sent. The next day I had to call back for the receipt to be emailed, which appeared in my inbox immediately. Majority of these concerns were made known to the staff but no efforts were made to accommodate these frustrations. It was acknowledged as, "we figured there would be some kinks to work out after 2 days of being open."
I liked everything about the suite the staff was wonderful the price was not outrageous for such a luxury place o mean it was the most beautiful hotel I have been to in years even better than some of the ones in Vegas i would recommend it to friends and family in which I already have There was nothing I did not like I loved everything about it
We enjoyed our brief stay! Wonderful staff and accommodations at a great price. It is right across the highway from shopping and dining. It offers a restaurant and full bar and outside fire feature, pool and green area for play. We will stay again in the future.
It was amazing really loved the look, feel, and the staff. I would definitely go back. Breakfast was pricey, would've been nice to have it be included.