Basics
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Outdoor
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Pros. Location Cleanliness Room size
Cons. Pool size is very small No hot tub
Pros. Polite staff and location to the Civic Center. View of the river and a fire pit outside close to it. Clean with a welcoming entrance.
Cons. Reserved double queen with pullout couch. GOT single king with pullout couch right next to the elevator. 3rd party website said cots were available but this hotel does not have them. Staff ensured that fold out couch would make a queen bed...not even close; super single at best. Although very polite the staff made no effort to help me out. Blamed the booking site. Called Hotel.com and my call was finally taken by an Indian woman that I could barely understand in a large office with quite a bit of background noise. Of course bookings are "subject to availability" even though I paid for something else. So she blames the hotel. Very poor customer service from both parties. Will not use either again.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers a convenient location, clean and comfortable rooms, and a friendly staff, making it a great value for guests. Additionally, guests can enjoy a modern and clean facility, a positive atmosphere, and a quiet environment.
How is the cleanliness of the hotel?
Guests have consistently praised the hotel for being very clean, with clean facilities all around and very nice showers. However, some guests have mentioned specific cleanliness concerns, such as sticky floors and towels that didn't look clean.
What can guests expect from the hotel's customer service?
The hotel's staff has been described as friendly, helpful, and welcoming. Guests have also appreciated the staff's willingness to address issues promptly and the manager's pride in their service. However, a few guests have reported negative experiences with specific staff members, citing rude behavior and unprofessionalism.
How is the quality of the beds and pillows at the hotel?
Guests have generally found the beds to be comfortable, with clean and spacious rooms and comfortable bedding. However, there have been some complaints about the mattress being uncomfortable and the pillows not being to everyone's liking.
Is parking available at the hotel?
The hotel offers free parking, and guests have appreciated the convenience of the parking availability. However, there have been concerns about the hotel not keeping the parking area for their guests and issues with stolen items from vehicles.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a River View
Guests highly recommend choosing a room with a view of the river for a peaceful and scenic stay.
Check Nearby Dining Options
While the hotel's restaurant has limited hours, there are several dining options within walking distance, providing flexibility for meals.
Consider Bringing Your Own Snacks
Some guests found the prices at the hotel's snack bar to be high, so consider bringing your own snacks for convenience.
Verify Room Amenities
Double-check the room amenities with the hotel directly to ensure that the room matches your expectations, as some guests experienced discrepancies between the advertised amenities and the actual room.
Plan for Breakfast
As breakfast may not be included and the on-site options may be limited, consider planning for breakfast at nearby eateries or bringing your own breakfast items.
Take Advantage of the Indoor Pool
Guests appreciated the warm and cozy indoor pool, making it a great option for relaxation during the stay.
Confirm Bedding Arrangements
If specific bedding arrangements are essential, it's advisable to confirm with the hotel in advance to ensure that the room meets your requirements upon arrival.
Explore Nearby Attractions
The hotel's proximity to various attractions such as the Charleston Civic Center and Town Center Mall makes it convenient for leisure and entertainment.
Utilize the Business Center
For guests traveling for work, the on-site business center provides a convenient space for any necessary professional tasks.
Consider Parking Alternatives
While the hotel offers free parking, some guests experienced issues with security. It may be worth considering additional security measures for parked vehicles.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | January |
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High season | June |
Average price (weeknight) | $182 |
Average price (weekend night) | $185 |
Courtyard by Marriott Charleston Downtown/Civic Center is located at 100 Kanawha Boulevard East, 0.7 miles from the center of Charleston. Charleston Civic Center is the closest landmark to Courtyard by Marriott Charleston Downtown/Civic Center.
Check-in time is 3:00 PM and check-out time is 12:00 PM at Courtyard by Marriott Charleston Downtown/Civic Center.
Yes, Courtyard by Marriott Charleston Downtown/Civic Center offers free Wi-Fi.
Yes, Courtyard by Marriott Charleston Downtown/Civic Center offers free parking.
Courtyard by Marriott Charleston Downtown/Civic Center is 3 miles from Charleston Yeager. Courtyard by Marriott Charleston Downtown/Civic Center is 48.3 miles from Beckley Raleigh County.
Yes, Courtyard by Marriott Charleston Downtown/Civic Center has a pool onsite.
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