2.0 MediocreMay 10 2021
They were closed at our pick up time for reservation. I was stranded at the air port for a few hours trying to figure out a ride. The customer service was absolutely terrible with everyone we were contacted with. I will never go through this company again and will definitely spread word on my awful experience.
10.0 ExcellentMar 18 2021
StaffKayak has charged me for 14 days of rental, which, because of COVID19 issues I only used the car for 6 days. I have been told there are no exceptions by CS. Awful policies. Not wonderful telephone service. Dollar and their staff are amazing. If this cant be resolved I will never use KAYAK or PRICELINE again. period. Thank you. Ash
10.0 ExcellentMar 15 2021
Great staff! Everything was quick and easy!Communicate that depending on drop off time (ours was early) no one will be present at the desk and we can just drop off the keys.
4.0 OkayMar 8 2021
Staff was friendly.Reserved a full size. They only had a economy available. This is unsatisfactory.
10.0 ExcellentSep 1 2020
Staff was friendly and quickly took care to get me my car.More clear how to utilize toll roads. There was a sticker in the car about a box that didn’t seem to exist nor was I sure how they worked in that area or how to potentially pay for it in a rental. It may come back to bite me later going through one, but that’s on me. I just wasn’t sure on policy, but it seemed like there was one I should have known.
10.0 ExcellentMar 15 2020
10.0 ExcellentDec 22 2019
The staff was especially friendly and efficient. I had the same employee for pickup and return.I’m satisfied
9.2 ExcellentApr 2 2019
Excellent vehicle for the money.It was hard to get ahold of the local desk to inquire about changing the time and the parking arrangements for the car that we were leaving.
10.0 ExcellentSep 2 2018
Great car for driving mountain roadsOur Nissan Altima provided enough room for golf bag and large suitcase. The handling of the car was very good and came in use on mountain highways of West VirginiaNo issues
4.0 OkayMay 24 2018
The staff at the desk were helpful and courteous. They could not have been nicer in helping me with directions and I received the car very fast.The car was dirty and I felt that it was expensive in terms of what I received. There was dirt and mud on the seats and floor.