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Pros: Comfort plus seats gave extra leg space.

Cons: Probably more of a Newark airport thing but we were delayed on the runway for over an hour because of drizzle. That is a joke. You can fly in light rain.

Pros: Was actually an Air Canada flight. AC has much better seating in Economy Class. Seats have more room and more recline.

Cons: United made no effort to alert us to the fact that we were actually flying Air Canada. Our rewards upgrade to Business Class was not honored.Extremely misled!

Cons: USB outlets at seats, footrests in first class

Pros: Crew was very nice and helpful. Flight on time information forthcoming.

Cons: More room in seats.

Cons: More leg room

Cons: See my earlier comments on the first leg of the flight

Pros: Great crew

Cons: Everything was dandy!

Pros: Decent entertainment options and snack offerings.

Cons: Last 6-8 rows were vacant and for some reason Someone was still seated directly next to me. Why on earth the flight attendants (otherwise great) didn’t make an announcement that there was no need to share a row and encourage people to spread out is beyond me. I mean this is the only flight I can remember in a decade that wasn’t nearly or fully booked, you’d think they’d emphasize that. Instead I got to be trapped like it was a full flight next to a guy with no concept of personal space.

Pros: Crew AND passengers were great, polite & calm. Seats are kinda squashy, tight. Food was yummy.

Cons: Don't think you could make general seats more roomy for average sized people? Luggage bins were squashy too.

Pros: The crew was amazing and the flight was fast and smooth. Seating was great

Cons: Nothing needs to be corrected

Pros: Calm and safe, just like I like it.

Pros: Nothing really

Cons: The gate person could have put a gate check tag on my wife’s carry-on that she (gate agent) insisted we check at the gate so that we could have collected it at our next destination gate. It had keys and medication in it. The Toronto gate agent just had the worst ’don't give a crap’ attitude that I have seen in a long time.

Cons: Seat was tight in the shoulders 3 wide for a grown man.

Pros: Comfort plus seats gave extra leg space.

Cons: Probably more of a Newark airport thing but we were delayed on the runway for over an hour because of drizzle. That is a joke. You can fly in light rain.

Cons: Great flight

Pros: Cree was great. The switch from one airplane to another was smooth. Snacks were great selection and enjoyed the WiFi

Cons: Everything was great

Cons: Temperature of cabin was too cold. My feet were icy.

Cons: Better space. Better service. Terrible directions

Cons: They lost my bags. Unacceptable

Cons: Everything was dandy!

Cons: Temperature in AA cabins are 10 degrees or more colder than your competitors. Uncomfortably cold in AA flights. Recently I have flow, with spirit, Southwest, United, and Delta. In all those cases the cabin temperature was warmer than AA. I have to say as an exec plat, I wish AA would fix this issue. It is something that ER waiting rooms have adjusted and it has statistically shown to improve satisfaction scores.

Cons: The entertainment system was malfunctioning and the crew was not trained to resolve the problem. 9 hour flight without movies, music, tv...

Pros: If I could choose my seat

Pros: Crew and service was amazing

Cons: Paid $28 for internet and it didn’t work

Cons: Food, at least for first class.

Cons: Temperature of cabin was too cold. My feet were icy.

Cons: Nothing

Cons: Crew helped me with great care as I am disabled. No entertainment was disappointing ut understandable for a low budget airline.

Cons: Good

Pros: Nothing

Cons: Everything

Pros: Crew was fine

Cons: Not be delayed 4 hours

Pros: Great crew members. Very friendly and helpful.

Cons: Drink service

Pros: crew was fine

Cons: terrible space/legroom. Very cramped tray table, couldn't fit laptop on it. Made me check my carry on bag. not even gate check, checked to baggage claim. Yet there was still overhead space once I got on. Lots of . overbooking - should never happen in this day and age. Delta does not deserve its "#1" rating. The rating system seems biased. Probably paid off by delta. Southwest is way better for economy class.

Pros: On a quick 40 minute flight they still managed to serve coffee, water and snacks.

Pros: Crew AND passengers were great, polite & calm. Seats are kinda squashy, tight. Food was yummy.

Cons: Don't think you could make general seats more roomy for average sized people? Luggage bins were squashy too.

Pros: Service was fast

Cons: Better seats

Pros: Excellent crew

Cons: It was all great

Cons: The boarding crew wasn’t friendly

Pros: Baggage handlers extremely fast

Cons: Drink service

Cons: The boarding crew wasn’t friendly

Pros: Pilots kept us abreast of timing and upcoming turbulence

Cons: The seat back screen was broken, but the screen itself was always on, so in addition to no entertainment, I couldn’t even have darkness

Cons: The seats a but squishi. Everything else ok. Thank you.

Cons: The connection in Miami didn’t happen - the flights crew on the ORLANDO yo to Miami flight were rude and unhelpful - the plane sat in the tarmac waiting for a gate so flight arrived 15 minutes before planned departure - we inquired as to whether the plane would be held - response- despite having internet access was “ I don’t know “ you’ll have to check with gate agent - oh and by the way the flight attendant was virtually laying on the front seats - she as grossly obese and was so large as he walked the aisles she would hit passengers every time she turned around - we ran to the gate arriving 8 minutes before departure - gate was shut two gate agents were reading social media posts on their phones - we inquired about the flight - the gate agent said “ you missed the flight “ and then sat down and continued on her phone - the other one at least looked up and told us where to them go for assistance - eventually we were assisted and offferd 1 to wait u til the next day to go or to go through London - we took the London option. 1. I was informed by anAA employee they the connection is frequently missed due to similar problems. 2. Flight attendants and gate agents will bankrupt the airline with their horrible attitude. - they should be fired.

Cons: Flight was so delayed that we missed our connection

Pros: The choice of new movies!

Cons: On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there.

Cons: Seats could have been more comfortable. No space. Food made me sick.

Pros: Crew AND passengers were great, polite & calm. Seats are kinda squashy, tight. Food was yummy.

Cons: Don't think you could make general seats more roomy for average sized people? Luggage bins were squashy too.

Cons: They lost my bags. Unacceptable

Pros: Crew Entertainment

Cons: Complement snacks

Pros: On a quick 40 minute flight they still managed to serve coffee, water and snacks.

Cons: Appreciate the communication from pilot when on tarmac

Pros: Decent entertainment options and snack offerings.

Cons: Last 6-8 rows were vacant and for some reason Someone was still seated directly next to me. Why on earth the flight attendants (otherwise great) didn’t make an announcement that there was no need to share a row and encourage people to spread out is beyond me. I mean this is the only flight I can remember in a decade that wasn’t nearly or fully booked, you’d think they’d emphasize that. Instead I got to be trapped like it was a full flight next to a guy with no concept of personal space.

Pros: Crew was great, check in was fast. Overall great experience.

Pros: Quick boarding process! Everything was on time as estimated.

Pros: They left the bags at LAX. We we’re driving to Sun Valley and don’t have our ski clothes and equipment

Cons: Get our bags to us in the morning

Pros: Baggage handlers extremely fast

Cons: The boarding crew wasn’t friendly