Cons: I had to stand in line for about an hour at the airport waiting to do the paperwork. There was some confusion about supplemental insurance that I had bought on line through Kayak.
About three days into the rental, a warning light came on telling me a tire was under inflated. I drove back to the airport and they told me the warning light was bogus and reset the indicator. An extra trip for me.
Jan 2 2017
We waited a very long time but the staff is nice
Pros: Very nice staff. Super service spirit at the desk.
It is very convenient that the office is open at 6am, which is not the case for other brands.
Cons: We had to wait a lot to get our car. Too bad Avis doesn't have enough staff when they have a lot of business. Other car rentals had no queue at all. Then we had to wait again for a bus to go to the cars...
For drop off, it wasn't much better. Every body wanted to give back their car at 6am for the Norwegian flight.
Jan 18 2017
Was forced to get rental from Hertz for 3x more
Pros: Quick service
Cons: Everything else. When I booked online, the options did not indicate whether the car would be automatic or manual. I booked the cheapest car, thinking they would have an automatic available. When I got to the airport, they informed me that the cheapest automatic they had was for 4x more. When I told the customer service rep that the online booking system doesn't tell you what is automatic and what is manual, she agree but indicated that she could do nothing about it. I had to cancel my registration with Avis and go to Hertz next door to book an automatic for 3x more than what it should have cost.