Will not rent from them again

Pros: I got a rental car on a day when there were almost zero options for rental cars at the airport.

Cons: Waited 2 hours to get the reserved car, car exterior was damaged and severely needed washing, and finding the place was tough. It was the worst car rental experience I have had in 20 years.

Ridiculous Company

Pros: Nothing! We never got a car!

Cons: They don’t pick up where the other rental car companies pick up for a shuttle. But they also never told us this. So we’re waiting in the freezing cold waiting for a shuttle with our infant son for a while until I finally call customer service. They tell me i need to send a text message to a sketchy number to pick us up somewhere else in the airport! Huh?! So we do that and they never come! Seriously! Never come! We went to Alamo instead that night and they were wonderful. Do not trust this company. They are a scam!!!

Cons: We made reservation on 11/10. Landed at Philly at 5:30pm. Bad experience from first unable to find shuttle location. Waste almost 45mins to get to ez rental car office. Then was told no car available. (There are 3 customers there). Told us can give us ride to other car rental office. But the driver just dropped us back to the airport again. By the time we got car at other car rental lamo it was close to 8pm. Waste More than 2 hours to get reserved car from ez car rental at other car rental almo. What a joke. I could drive from Boston to Philly for same time and save $600 and headache. I will never rent a car from EZ.

Cons: My 1st time using Kayak and will be my last. I gave Kayak a chance and it was a mistake. I needed a rent car in Philadelphia and i booked through Kayak. My travel plans got delayed which caused me to arrive in Philly after 8 p.m. I found out that the EZ rental facility closed at 8pm and i wouldn't be there until 10pm. 8pm is not very late and it completely screwed up my rental plans. Because EZ rental wouldn't allow me to get my car after 8pm i attemped to cancel the kayak reservation and they absolutely would not refund my money despite my unfortunate circumstances. So now I have to pay over $200 for a rental i didn't even use. The worst part is i STILL had to pay to get another car rental elsewhere on top of my Kayak rental. I gave Kayak a chance and I am very disappointed that i did. I wouldn't have any bad feelings if kayak would just refund my money for a rental that i wasn't able to use. When i found out my travel plans were going to be delayed I tried to cancel my rental before it started and still kayak wouldnt work with me. I would understand more if i missed the rental completely but i let them know before i was scheduled to even begin my rental.

Pros: The car worked.

Cons: We lost my husbands sister and had to get to De for a funeral, When we arrived there was a line to pick up car. Only one person to take care of the customer. We got taken care of bye a lady. she was doing the best she could being the only one there. we went to the car , looked it over and had no idea how to start the car, we do not have a car that you dont need a key to start. So we had no idea how to start it. we looked it over the car was dirty and I went in to ask for help. As I said she was alone. I asked her if there was anyone to help us she said no just her she would be out in a few minutes. She came out explined you must put your foot on brake to start the car. My husband thought the car ran rough . itdid not feel right we found out that a front tire and a rear tire had only 12 lbs of air in them we put air in them and it was much better. the drop off was bad also . we had a 6 am flight back home she had explained to us we go to a little building and there will be someone to check us back in after hours. when we arrived at 4 am there was no one there so we had to take a ticket to get in and park the car. there as a shuttle coming through at the time so we got on and told him what happened , we ended up giving the keys to him. he assured us he would take care of it. I called later that afternoon and explained what happened and they kinda got nasty about us giving the keys and leaving the car in the wrong spot. she said she would check with the driver. he had returned the key. I received an email all was ell . and it could take up to 21 days to get my deposit back. I will never use this company again. they were ok in the emergency but never again.

Pros: The people working there were nice

Cons: no air conditioner only a quarter tank of gas when I picked it up