Chose the SUV option with a Qashqai in the image which we paid extra for as I would expect to do. We were given a KIA Stonic. Tye boot was tiny and made our journeys very uncomfortable. We have x2 children, x3 large suitcases and a pram and this car was not practical at all. It is over 100litres smaller than a Nissan Qashqai. Not happy with the vehicle we received at all. Thanks
Poor! Was the old “no cars available” but have an upgrade. Kids in scorching sun so only had choice to upgrade, and car I got was worse than car I booked.
Tr
My friends and I rented 2 cars for a joint vacation. When we found out that our flight would be delayed, my friend called the company on his and my behalf, providing both reference numbers and informing us that the flight was delayed. The employee agreed to wait an hour longer for an additional 40 euros per car. This is already strange, because is waiting one hour for two cars to be issued more than waiting one hour for one car to be issued? The employee gave us information that the office is open until 2200 and can wait until 2300 for the additional 80 euros. Interestingly, I found information that the office is open until 2300, so why should we pay extra? Unfortunately, our flight was delayed much longer because we could only fly 18 hours later. When we found out about it, at 2145 we immediately called the office to arrange a pickup at another time, but no one answered the phone. Did the employee finish work early, or maybe he had the numbers identified and decided that it would be more profitable to charge us with additional costs? Moreover, if we rented a car on a certain date, the car should be locked for us and available only to us on that date. And not that if we do not pick up the contract on time, the company may cancel our reservation and take our money. And probably rent our cars to someone else immediately. I know that the company has such conditions and can take full advantage of them, but our delay was not due to the fact that we forgot to pick up the car, but because we needed a plane to travel 2,500 kilometers, which unfortunately had a significant delay. The company will probably give a damn about us and be happy that they charged us for cars that they could have immediately rented to someone else. All we will have to do is respond to an e-mail request for information as to whether we are satisfied with the services of this company. Please guess whether we were satisfied? Avoid this company as you will lose your time and money.
My experience was not good. We hired a car to drive from Faro to Vila do Bispo which is quite a distance. The car started having engine trouble about 40 mins out from Faro and then eventually stalled on a motorway requiring a tow truck and a taxi to take us to our final destination. We were told a car would be brought to us the following day but no such luck! Had to wait over 2 hours for a person to send another taxi. Lots of needless rudeness from the customer service desk. Had to return to Faro to pick up another car. Not impressed overall. Second car was luckily ok but the difference being that the first one had no apple car play and the second did. Seems like they don't even give comparable cars.
The price wasn’t the same. At collection the staff asked for additional money, factored in extra charges that I wasn’t initially made aware of. Would not use again ever.
