Cons: The car had an odor of mildew, the seats were stained and dirty, the dashboard was dusty. Overall, a disgusting experience
Oct 19 2015
Disappointed by being charged more than advertised
Pros: The car was basic and reasonably clean (albeit a bit beat up for a practically new car)
Cons: When I arrived at Dollar, they quoted me a price twice what was reflected on Kayak. Even after declining all of their optional coverage and services, the rate was still 20% more than what I booked it at. The Dollar staff blamed Kayak, but they were not particularly friendly or helpful, making me think the issue is on them. I've never had a similar issue with another company.
Dec 2 2015
Great value, fast and friendly service at airport,
Pros: Friendly service
Fast pick-up and drop off
good airport location
great car - clean and great mpg
Cons: toll road fees are difficult to understand so we had to avoid the one toll bridge in New Orleans.
Dec 3 2015
Shady Desk Staff
Pros: No problems with the car itself.
Cons: When we declined additional insurance, they snuck it in anyways. If we hadn't caught it before we pulled out of the lot, they wouldn't have reversed it. The woman who fixed it for us even said how shady they are and that they try that frequently.
Jan 18 2016
So so rental.
Pros: The rental car agent when I picked up my car was less than helpful, never smiled, spoke monotonously, and was more interested in his cell phone than helping me. The car was a nice car, easy ride, and perfect for New Orleans so you didn't feel out powered by the larger cars on the road. The engine light did come on during my rental.
When I dropped the car off, the employees were far more helpful and knowledgeable and friendly. There was an attempted burglary on the rental car so they knew what paperwork I'd need to fill out and what the process would be like.
I'll probably go with a different company next time, just to know you'll get some friendliness on all ends.
Feb 15 2016
Trick you into purchasing insurance
Cons: We reserved through them online because they we the cheapest. We got there and they tricked us into purchasing an insurance package even though we did not need it, but they made it seem mandatory.
Feb 18 2016
the car was not worth the money
Pros: The car was clean and the personnel I met were courteous.
Cons: for the money, the car was not worth it. It had manual windows and manual mirrors. You could not adjust the steering wheel or the seat properly. For what I paid for the car it should have had more than base equipment.
Jul 11 2016
Watch what your bill?
Pros: Car choice was great
Cons: I was in town for funeral, felt agent took advantage of us. My daughter dropped off car and when I got bill I was charged for things I did not sign up for like road side assistance, I was over charged 100.00. I will to use dollar rental ever again.
Aug 29 2016
Pros: Customer Support reps were excellent in working an upgrade for me.
Cons: New Orleans taxes & surcharges.
Sep 20 2016
Pros: The experience was fast, friendly, and efficient.
Cons: pick up in NO was totally confused.
Did not have a car ready... when provided, had no gas.
Jul 23 2016
Pros: I liked the gas mileage.
Cons: The smell of cigarette smoke.
Jul 26 2016
sent me to a closed location
Pros: The staff in New Orleans were very friendly, and I liked my car. The staff was helpful about telling me how to get credit back for insurance I didn't consent to pay for.
Cons: First, I was charge $143 for insurance that I didn't consent to. Then when I extended my rental till 2pm on a Saturday they failed to tell me the drop off location would be closed. It was a total nightmare.
Nov 13 2015
Bad service, they charge us more than they should
Pros: The car was ok
Cons: It took me one hour to get the car and then they charge me 17$ for a gps that I didn't request
Feb 15 2016
Couldn't find my reservation nothing
Cons: Hertz couldn't find my reservation at the check-in had to pay way more then the reservation said that I was going to.
Mar 24 2016
Car was a no-show
Cons: Despite making the reservation more than 24 hours in advance, and confirming on the way to pick up the car at the Hertz location at the Hyatt Regency, there was no car. The remote "expert" on the kiosk could do nothing about it.
Mar 28 2016
Pros: I liked the Bluetooth connection for the phone.
Cons: I did not like the basic functions of a car missing. No cruise control, arm rest, etc. Also, I was being charging more when I was only thirty minutes late to pick up rental. The pick up was very confusing, and the drop off was not organized. I will never rent from Hertz again.
Apr 10 2016
No cars at location
Cons: The location I booked my car at apparently rarely, if ever - has cars and I had to go to a different location to get my vehicle. The second location didn't open until an hour later so I had to wait and was then incredibly delayed for my trip.
Pros: No wait, friendly service, quick transaction. Perfect.
May 27 2016
Cons: Let's see. I couldn't rent a car because I had a debit car. Something that apparently only happens in Louisiana. It should have been specified earlier so I could plan my trip. Ended up having to buy a very expensive train ticket instead in emergency to be able to get to Memphis on time to catch my flight.
Jul 13 2016
Search results unclear - car reserve. not at airpo
Cons: What ever you do, you need to always make it visually easier to determine if the car is not at an airport. I am guessing a huge percentage of cars rented through your site are at airports. There should be a better differentiation in search results as well as a quick warning upon check out.
Nothing more frustrating than getting to the counter having them tell you it will cost 3x because reservation is somewhere else. I went with a different company.
Apr 12 2016
Pros: On a busy Monday after French quarter fest, Israel was very professional and proper.
Cons: Car wasn't ready because it had to come from another place, but Israel kept in tough with status and everything went good.
Jan 23 2016
Pros: The car was very nice.(Sweet)
Cons: I did not like the fact of upon returning the car at the last minute we received call stating to return the car to another location across town. Checking the car in we were told it was not on full it was a little off so I had to leave and put more gas in the car. Costing me more money and time. Should not had been any cost to me being the first location was closed.
Pros: I liked interacting with the people who worked at the Enterprise location.
Cons: The bumper falling off, the alignment on the car pulled to the right horribly, the check engine light came on causing the car to almost stall on the highway, and the tire pressure light came on and required me to add air to ALL four tires. The car rode and drove horribly. Every time I showed up somewhere, I had to explain that it was not me that caused the damage to the bumper. It became annoying and embarrassing.
Apr 7 2016
Quick and easy renal and return.
Pros: Pleasant and capable staff, good value.
Apr 24 2016
Disappointment is the kayak way.
Cons: We specified airport as location to pick the car up at, and they scheduled us elsewhere, and since I specified location I did not see it has scheduled pickup elsewhere in the city. Sucked! Way to start a vacation off!
Nov 4 2015
Pros: Friendly, good price, lift back downtown after rental.
Nov 10 2015
Pros: I received an upgraded vehicle - very nice easy to drive - The two men who assisted me in New Orleans were wonderful I wish I remembered their names.
Cons: Pick up in New Orleans was lengthy - more than 45 minutes. Woman at side desk was curt and gave incorrect information, was rude to other customers.
Cons: Waited too long in line when renting the vehicle
Sep 26 2016
Cons: I was told one process online and I thought since u paid for the insurance before I received the car I was covered. But when I arrived they told me I need more coverage and my rental went from 105 to 160. Pretty upset about that