Cons: In order to return my car at IAH, I was asked to put $40 in an envelope in exchange for a reasonable early-return rate.
Oct 13 2015
Cons: They didnt check the car when they gave me at night and next day when i returned they told me there were some scratches on the other side of the car. I was shocked to hear as i didnt drive the car much and nothng happened as per my knowledge. They told me they might charge me for that. I am so confused how can they be so careless and i took full insurance and apart from they they told me i might be charged for that..
Never had such an awful experience.
Aug 20 2016
Pros: pleasant personality of the clerk at the terminal , shuttle driver very willing to help and got my without going into the building at car lot.
Oct 12 2016
Pros: everything was fine except the slow registration process-not enough counter personnel
Oct 24 2016
Reservation was cancelled!
Cons: My reservation was cancelled without any prior information. I showed up at Dollar desk and they said no car for you! Will never use Kayak again!
Oct 27 2016
Pros: Nice upgrade to Altima! Great car!
Nov 14 2016
Nickel and dimed with extra fees
Cons: There were all sorts of extra charges that brought a $60 dollar rental to over $100. Not a bargain
Nov 16 2016
Dollar never again
Pros: the car itself was alright
Cons: The company lied to us at the counter saying that we had to take their insurance, that our private insurance wasn't valid.
We got it then just to discover later in the day that it wasn't true, we called and they affirmed all would be sorted when we brought the car back. not true again.
They denied everything then and as I can't prove anything what is left is a feeling of humiliation and a knowing that this company was not honest.
Nov 21 2016
Tried to charge me 5x the quoted price at the desk
Pros: Nothing, didn't even use the rental after they tried to overcharge me.
Cons: My online quote was $60 and they tried to charge me $400+ when I got to the rental desk. Somehow the rental quote got messed up and put it at another location at a airport across town. They said they couldn't match that price due to "taxes". Your employees are liars... I found another rental for $55 at another company at the airport.
Pros: We got a great car for little money.
It was no problem to pay with debit card since I showed my return flight ticket.
Jul 11 2016
We werent aware that we had to have a credit card
Pros: I liked that we were able to get such a great deal.
Cons: We weren't aware of all of the stipulations. Very difficult process and very long wait times.
Jul 14 2016
Pros: Last time I booked convertible with Almo and it was great,
Car was ready for me outside reception hall, kind Agent,
Cons: The Almo ervice agent at the counter was not kind/ tried to scared me with high value of cars on declining of insurance and that must as , it's a state law and this and that, and for the first day that effected me and stayed on mind, I didn't feel comfortable with his way of selling me insurance , and asking if I want a smaller SUV instead of Ford F-150 , !!!!
Jul 18 2016
Pros: I have know complaints concerning the customer service. The gentlemen was courteous, fast, and friendly.
Cons: This Alamo rental makes it very difficult to pick up a vehicle. We had to call because there is no where to park. All the signs around the building says no parking, tow away zone. As I called to ask where do we park to come in and sign the papers work. I was told to find and pay for airport parking and then ride the bus shuttle over. Definitely inconvenient and more expensive than it has to be.
Jul 19 2016
Pros: The selection of vehicles and cleanliness. Ease of pickup and drop off.
Cons: A bit costly
Aug 18 2016
Pros: Excelente servicio
Aug 23 2016
Pros: The truck and price were fine.
Cons: The pick up location is not driver friendly. There is only offsite parking and you have to walk from a dirt parking lot.
Sep 8 2016
Do not Use Kyak
Oct 10 2016
The managers are really fair
Pros: Had a problem with the return and the Manager took care of me once the error was of no fault of mines.
Oct 18 2016
Great rates! Return process at Iah ridiculous
Pros: Rental was great, it was difficult to refuel, would not take gas but dial read 1/2 full. Upon return each person from garage to terminal kept sending me to another person for a credit, then in the end , the last person in the chain could not do it, and manager was not there. Very poor customer service,
Who doesn't have a key box for off hours drop offs?
Pros: At least in Houston, renting a car at IAH was literally going to cost double which is ridiculous. So good to have options elsewhere in the city. ;)
Cons: I learned the hard way that not all Hertz locations have off hour drop off capability (likely this is for all rental companies). It was partly my fault for forgetting to change the default noon to noon drop off times when booking online, but the end result was a big hassle given our pick up location was closed all day Sunday and didn't open Monday until 7:30 am. We had a 10:00 am international flight to catch and this wasn't an airport location. We changed the drop off to a nearby location for $30 but there it was anything but intuitive. Got it done after much hassle and since I haven't heard anything I assume all is well.
May 28 2016
Good experience but a learning one
Pros: Good car, quick in and out, clean car and facility
Cons: Had to pre-pay to get a price at HAI comparable to DFW which I guess is not Hertz fault but a week before I left the price dropped dramatically and I would not have been required to pre-pay.
Feb 14 2017
Jul 15 2017
Watch out for location changes
Pros: I searched for a car at Houston Intercontinental airport. That is the ONLY location I put in. Got a compact for $59 for two days, and prepaid it. When I went to the airport location to get. Car and make my meeting, I get told by Hertz, no, this car is at some highway location 30 minutes away!! Price DOUBLE to pick up and drop at airport and I still don't know if I got credit for my prepayment!
Cons: Location was NOT what I requested and price was NOT what I prepaid. Called for help and it was very frustrating!
Jul 16 2017
Pros: One Hertz associate was training 2 new employees and still managed to make the transaction smooth and efficient. I even upgraded the car to a larger model. The car was clean and comfortable and the unlimited mileage made my road trip very enjoyable.
Aug 17 2017
Good value and nice employees
Pros: Check-in person took great care of us when we determined we were at the wrong location. Problem-solved and explained airport tax issues on the spot and we were quickly on our way.
Cons: We started off picking up our car in the RIGHT spot, but it was the WRONG car (a really nice infiniti Q50); Kind of disappointing when we had to migrate our baggage to our plain-jane-Nissan-Sentra, Then there were no keys in it. Ha!
Not really a big deal though, and we weren't delayed for more than an few minutes.
May 30 2017
Pros: The car was super clean, the lady who helped was extremely nice
Cons: No one informed us that they would be closed the day we needed to drop off the car which made me concerned about getting my deposit back. Plus I was charged yet again for another day even though it was dropped off the day it was suppose to be. Not my fault no communication was given about droppikng off on a day they were closed.
May 27 2017
Pros: I could not pick up the and try to cancle the reservation but they did cancled it and still charge me for it. Take a wild gust if I will rent the car again.
May 30 2017
Cons: There was a speed limitation which was exactly matching the highway speed limit. The problem is that sometimes, when you need to overtake a car in highway, you are forced to go with higher speeds to do it in a short time-frame and to free the lane. That limitation was crating problems to handle situations like that and even creates crash situations. The limit may still be there but it should be much higher than the maximum speed (which is regularly matching the actual speed in highways).
Jun 15 2017
Everything was fine
Pros: The car was new, clean, and nice. Pickup and drop off was quick and easy.
Cons: The upcharge for tolls was rather ridiculous. So you had a choice of waiting in a line of cars to pay $1.75 or breeze through the EZ Pass for $5 a shot. I am not sure what the cost would be if you had your own EZ pass, but it is probably less than $2. The lady at the desk also tried to push about 6-7 upgrades on me - "manager's specials" and such. Just let me get my car, thanks.
Cons: AT TIME OF RENTAL, THEY DENIED SERVICES AND HAD NO RENTAL CAR, STRANDED AT HOUSTON AIRPORT WITH NO- TRANSPORTATION AT ALL FOR 4-6 HOURS UNTIL I FINALLY GOT HERTZ WHOM CAME TO MY RESCUE AT VERY HIGH PRICE. THIS WAS A "ONE OF A KIND, NEGATIVE EXPERIENCE". DISASTER
Oct 15 2016
Pros: People at office
Nov 29 2016
The car the car was wonderful nice ride the people
Pros: k I left the car it drove so well that lady in the front was very very nice on time and I enjoyed it very much I will rent again and tell the people that you are very nice and they take care of your face
Dec 5 2016
Pros: Very helpful and friendly people, not pushy with the add-ons. Very efficient.
Cons: Had to wait for gas tank to be filled.
Gas tank was only filled 5/8, which is a bother when refilling before returning
Rear power liftgate did not work
Dec 29 2016
Pros: Kayak quote was about $189...ended up paying total of $299.
Jan 6 2017
Pros: I was guaranteed my minivan for Christmas vacation.
Apr 10 2017
Cons: Extended insurance was not part of enterprise and was told by agent that enterprise didn't honor it.
Jul 7 2016
Pros: Friendly service and quick pick up/drop off.
Cons: Car smelled or better yet reaked of TOBACCO! Fuel tank was very low and tires were really worn out and drove awful in highway... Very unsafe!
Nov 27 2016
The customer service was excellent
Pros: Car was excellent and costumer service on front desk Amelia
Jan 14 2017
Pros: Rental was significantly More than advertised. I requested a rental at the airport but one downtown was book. With no way to get downtown I had to cancel and rebook. Which was more expensive. When I arrived at the airport the price went up again. A $200 5 day rental ended up being over $600.
Cons: My rental agreement went from $188 to over $700 when the minimum insurances were added.
Apr 21 2016
Pros: Ease of reservation process
Cons: The drop off location was too far.
Mar 7 2017
Don't Order and Pay For a Specialty Car That Just
Cons: The representative will dismiss your reservation size and give you what's available. Moreover they will try to scare you into buying additional insurance, gas AND electronic toll pass in Houston. I got around fine without any pass. Be careful about looking at the total prior to signing because she added damage protection even though I refused it. Horrible experience and I will not rent from either Thrifty nor Dollar again (same company).
Mar 13 2017
Cons: hidden fees, insurance that was not real
Apr 11 2017
No cars ready
Pros: Employees did their best , manager apologized and gave us a day discount.
Cons: Car was not ready , they made me wait 45 minutes , they did not change my car because it was made thru Kayak. At the end you are left alone to solve the issue , rental company or kayak won't help .
Aug 1 2017
Did not go well
Pros: My online resevation
Cons: Price and add ons made me cancel my reservation upon arrival to pick up the car.
Aug 9 2017
Cons: Booked Chevy Tahoe. At the lot had to wait almost an hour to get a car. Got some wobbly Ford Expedition. Usual scare tactics when it came down to buying extra insurance.
Nov 1 2015
Not as promised
Pros: Good customer service in rectifying the situation
Cons: When I picked up the car, they told me that they could not honor my reservation and made me pay for an upgrade. That car was disgusting and I went back to a smaller car but then got a hard time getting a refund. Eventually the manager was helpful. I would not recommend this company
Dec 2 2015
Pros: Good car, clean. No surprise here
Cons: The person at the pickup was terrible. Not helpful. We even had to call our son on the phone (we don't speak perfect english as we are French tourists) and the attendant would be extremely rude to him. At the end he charged us much more than expected and even refused to cancel options when we asked him. After a 11 hours flight and jet lag we were too tired to argue with him. Hope you will contact us and make things right.
Dec 14 2015
Cons: The service was just out of this world bad. I never write these reviews and I'm not a complainer. The service from my rental agent was rude, disrespectful and she acted like I taking away from her day by making her do her job ... ! I mean damn and she was doing this all in front of her "manager"
Pros: Car was comfortable, clean and a newer model.
Cons: IAH airport Advantage rental center had only 1 agent working the morning of the Final Four. The line for cars was long and slow. The lone agent was outstanding, but by herself. All of the other rental companies had numerous agents. For a few dollars more, I would avoid the long, long wait.
Apr 7 2016
Worst car rental
Cons: Don't get fooled by the lowest price.
When I arrived Houston (IAH) and shuttled to pick up the car, there was one lady (Barbara) serving at the check in counter and there were 4 guests in front of me. It was at about 3:30 pm on Tuesday and there were almost no customer at other rental offices.
It took at least 15 minutes for each customer, who all ended up unsatisfied.
Even if I booked it online, she tried to see additional items such as insurance, extra protection, etc. Her attitude was very aggressive and she kept cutting in and told what she wanted to say.
The car was dirty and had existing dents and scratches.
Jun 12 2016
Pros: That Advantage refunded my money.
Cons: I reserved a full size and they wanted to give me a mid sized Sonata. They said any bigger is called a premium size. Come on a premium car is s Cadillac or similar.
Jul 22 2016
Pros: Helpful people
Cons: Hidden insurance cost
Car was damaged and dirty
Jan 25 2017
Pros: The office staff was great, super friendly and helpful.
Cons: Charging $10/day for a second driver is ridiculous. Just a way to scam people for money.
And our car appeared super clean, but had a bunch of tiny cockroaches in it. ewe.
Oct 19 2015
Pros: The car was clean.
Cons: $50 of hidden cost on a one day rental. Be ware. The advertised fee on Kayak is a "come on".
Nov 21 2015
Pros: Car was clean. Online reservation via Kayak was fast...I made it while at the rental car center.
Cons: Agent did not want to be bothered answering my questions.
Nov 25 2015
Check in, check out
Pros: When I picked the car up there was no one to give the papers describing the condition of the car as I exited the rental area. Also no washer fluid in car. When I brought the car back there was no one to assist, there were two Advantage workers there,just hanging out apparently, who told me that the person who checked you in was "down there" in the office and would be back in a "little while". Like most people who return a car to rental agency at an airport I had a flight to catch and didn't have a "little while" to waste. Had to take the paper work down to the main office where the Advantage employees were busy renting cars to other people. The people at the main desk were very polite and helpful, the other employees, not so much.
Nov 30 2015
Cons: I got a Hyundai Sonata at a great price. The car ran well and was in good condition on the outside. The car pick up at IAH is in a covered shed so the lighting is not ideal. Once you get the car out in the sunshine is when you see the true condition of the car. The inside was filthy. The upholstery was soiled, there was dirt and sticky spots on the consoles. I didn't even want to sit in the seat. This is the 2nd time I've rented from Advantage and most likely the last.
Dec 22 2015
Bitter sweet experience.
Pros: No waiting line when picking up.
Nice clean efficient car.
Pros: It took a lot of planning and research to find the best dropoff and pickup locations for a decent price. During the Houston pickup, the person I worked with insisted that the reservation had me return it to the New Orleans airport. I tried to show him my reservation on my phone, but he wouldn't look at it. He instead just recited from his computer. He even went so far as to say the location I booked at (only days prior) had closed (not true) and that our drop-off location had reverted to the airport. He even called the number provided and said it was the airport location that picked up (it turns out it wasn't! -- at least not when the number was called again). When I was able to reference the location code and prove to him that it was a downtown location, he claimed it was a computer problem and that it changed on him while we were talking. Everything ended up OK in the sense that we had the correct pickup/dropoff and we had the correct car reserved, but a mistake on the part of the worker was followed up by indignation that he hadn't made a mistake, and then a cover-up lie and, finally, blame on the computer system. So it was quite an uncomfortable pick-up experience.
Apr 3 2016
Why insurance is different
Pros: Give me a jeep SUV!!
Cons: I bought the insurance online (Allstate), but when I get there the employee told me that I have to claim by myself if I get accident without their (budget's) one. I don't like this part.
Oct 26 2015
Avoid Budget at Hobby Houston as you would the Pla
Pros: There was absolutely nothing to like about this rental experience
Cons: From the desk staff who made fun of every customer behind their back, to the clunker car that reeked of smoke, to the chaotic return that was over complicated, understaffed, took way too long, and left all the customers to their own devices, to the ridiculous wait to get shuttled to the terminal despite being on the airport property this was the worst car rental experience I've ever had. Oh, and their computer was down so they promised to email me my receipt that I need for reimbursement purposes, and which they haven't done after 24 hours.
Dec 31 2015
Airport drop off was easy
Pros: Even though it was 4am we were met at the car park for drop off, a total breeze.
Cons: There was some slightly confusing signage to get to the drop off point
Apr 26 2016
very good customer service
Pros: The representative who handled my check in
May 27 2016
Pros: Desk agent was efficient and friendly. The Chevy Malibu was clean and ran well.
Jun 24 2016
Kayak Messed Up - I didn't notice
Pros: The outcome of this rental causes me to not like anything about the rental at all.
Cons: My wife flew into IAH and needed a one-way rental for one day. Apparently something with the search went wrong and included pickups at HOU as well. I didn't notice, my bad. She went to pickup the car at IAH and the Budget desk was pushy and rude with the upsells (which were all declined) but they never mentioned to my wife the actual reservation was for HOU and they ended up charging here almost three times the cost of the reservation I had made.
tl;dr I think Kayak messed up, then I messed up, then Budget's customer service and handling of the situation was atrocious and borderline deceptive trade practices.
Oct 11 2016
Clean and simple
Pros: Ease of access and logistics renting and returning car.
Cons: Kayak had my rental at an office at another airport in the same city... so the price difference was pretty noticeable but not too outrageous.
Nov 15 2016
Cons: The vehicles are poorly maintained. Various vehicles have damages on them. Things are not up to date.
Dec 5 2016
Interior maintanence needs work.
Pros: Price and convenience were great.
Cons: The inside of the car was definitely not vacuumed or cleaned. :(. And the driver seat would not recline at all so I was sitting too upright. Very uncomfortable.
Pros: Offered a day rate for long term (2 week) rental period. This was favorable because I could return the car early and pay for the actual days used.
Cons: ..... however, when I returned the car, I was charged a weekly fee plus higher daily and hourly fees for the one day of the next week. Also, cleverly buried in the contract was a $5 per day roadside assistance fee which I declined. Overall difference in advertised to actual price was $100 higher on a 9 day rental. Also, need to stand in line at the counter for drop off at IAH.
Apr 6 2016
Gave me a smaller car and tried to call it an upgr
Cons: Ordered a full size and was given a Jeep Compass. Small, cramped, noisy small SVU that is possibly the Ford Pinto of today. We were exhausted after riding 2 hrs in that bucket when I was expecting an Impala or Taurus. Not happy
Apr 26 2016
Pros: Cleanliness of vehicle
Cons: Car originally reseved was unavailable replacement was not comparable especially for cost.
When returning vehicle had to go inside to return contract takes more time especially when there's a plane to catch
May 31 2016
Cons: Took a while on pick up for someone to show up and process the pick up. About a 15 minute wait with no one there.
Jul 22 2016
Pros: Not much. Employees were friendly, but it's Houston.
Cons: Car was mediocre. Had a shimmy. Check-in was out of the 1970s w/ paper forms. Didn't have a car ready in the type I had reserved. Price was cheap until they added up all the insurance - doubled the price. Agent went to look for a car. Took 15 minutes with no communication. Nobody present at drop-off. Still don't have a receipt.
I will NEVER rent from Payless again. Terrible.
Jul 22 2016
Pros: The entire staff was so friendly and helpful. I give them all super high ratings . Car was clean
Cons: Not being advised in the beginning that I would have to provide my own transportation from the airport to the check in office. Had to pay 18.00 taxi fare to get there.
Aug 16 2016
Pros: I liked the price that I got this car for and the car was comfortable
Cons: The car smelled like smoke which was very annoying at first, the maintenance light came on while we had it and it was impossible to get a hold of an agent at the office where we got the car from, returning the car wasn't as easy as just dropping it off, I had to go in the airport to get my final bill which was not convenient and I accidentally left my glasses in the car and was not able to get them back and it was again almost impossible to get a hold of anyone. In summary, bad customer service.
Nov 4 2016
Payless Cheap but Good
Pros: 30% cheaper than all the others. Line was short but slow.
Cons: Line moves slowly. I would not be happy if 3 people were ahead of me.
Nov 9 2016
Overall good value
Pros: The car was reasonably priced and had a typical pickup experience.
Cons: Car was dirty inside and out. You could tell it had been run though a wash but was still dirty and windshield was dirty which caused visibility issues. Also, they didn't have anyone to check in the car outside when u pull up. Had to go all the way back inside just to drop off the key.
Pros: This vehicle had everything from GPS, driver and passenger power seats, LED running lights, and their fancy badge would light up on the ground from outside mirrors at night. Finally good gas mileage. If I had not been so impressed with this vehicle Avis would had received two or three stars.
Cons: I tried to confirm Ez-Tag with Avis twice before I arrived and both agents I spoke with I could not understand because their accents. The day I picked the vehicle up the agent was trying to upgrade me again. However, the most important thing I was concerned about was the EZ-tag and when I returned the car I was told a different story of how Avis charges for someone using this system. Bad policy.
Sep 2 2016
Oct 10 2016
Good experience. Will use again.
Pros: Rates were cheaper than company website. Process was easy and simple.
Nov 27 2016
Cons: They tried to charge me $20.00 more then the price we agreed on.
Dec 19 2016
Cons: Too many hidden costs.
May 11 2017
Cons: I reserved an SUV car and when they didn't have any when I arrived, I had to argue with the lady to just give me a smaller car as I was not comfortable in a pick-up truck. She kept telling me it would cost more money to a regular sedan vehicle. I was adamant that I was uncomfortable in an SUV and eventually she gave me a sedan that had an oil change light on. When I walked to get the car, there were several SUV vehicles in the lot. I was quite disappointed with this experience.
May 15 2017
Did not get the type of car I booked
Pros: I booked a full size car - which historically in Houston in a small SUV. I received a very nice Nissan Altima....which while very nice, was way too small for my trip.
Cons: I booked a full size car - which historically in Houston in a small SUV. I received a very nice Nissan Altima....which while very nice, was way too small for my trip.
The desk agent rushed me out and did not offer me any option to request a larger vehicle.
When I went to pick up the car I nearly got run over by an employee who then apologized and asked if I needed help. I said yes and she directed me to a man in a white shirt. He was on the phone and would not give me the time of day, so I gave up and took the Nissan Altima.
The music was turned ALL the way up in the car. Ugh.
Upon leaving the rental center, I mentioned to the gate agent that I did not feel like I got the car I paid for and she said the Nissan Altima was not a FULL SIZE car. But at that point it was too late to do anything about it.
It was a very disappointing experience.
Jan 20 2016
Long line at the counter - car not ready - 45 minu
Cons: Since the car I book "was not available..." I had the option to pay an additional $20 per day +/- OR wait for a car to become available. That's customer focused... I'm a frequent business traveler and National has limited availability Hobby... That's why I went with Avis
Nov 19 2015
Cons: The facility needs to be updated. It is old and cramped.
Cons: I decided to book through Kayak because you quoted a better rate than National. My plane was delayed by 2.5 hours and when I got to the airport, the kayak rate was more than triple what was on the reservation and I was told"Kayak does that some times if you are late!" I had booked a back up reservation with National and that one was not jacked up, so I went with that. Waste of time
Dec 20 2016
Booked car not available
Cons: Although I had a confirmation the booked car wasn't available nor could they offer an alternative. Ended up renting with a different agency
Oct 20 2016
Confirmed Reservaion Does Not Mean Confirmed
Pros: Pretty much nothing because, even though I had a confirmed reservation, the vehicle I reserved was not available. Guess I can be thankful they called to let me know to not even bother to come out to pick it up.
Cons: I guess being baited with the idea that the rental company would pawn me off to another automobile once I got there...
Nov 29 2016
Car wasn't available
Cons: I had specifically booked a convertible, and it was not available when I arrived for pick up