Houston Car Rentals

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Houston car rental reviews and directory

Dollar
Car rental reviews:
Okay (5.8, 62 reviews)
Car rental locations in Houston:
5 locations
Dollar
Locations in Houston
15845 Jfk Blvd
17330 Palmetto Pines
2319 W Holcombe Blvd
6060 Southwest Freeway
(713) 974-2347
8620 Panair Rd
  • 5.2
  • 6.4
  • 6.1
  • 5.6
  • 5.5
Recent reviews
6.4 Good
Oct 13 2015
Cons: They didnt check the car when they gave me at night and next day when i returned they told me there were some scratches on the other side of the car. I was shocked to hear as i didnt drive the car much and nothng happened as per my knowledge. They told me they might charge me for that. I am so confused how can they be so careless and i took full insurance and apart from they they told me i might be charged for that.. Never had such an awful experience.
10.0 Excellent
Aug 20 2016
Pros: pleasant personality of the clerk at the terminal , shuttle driver very willing to help and got my without going into the building at car lot.
Cons: nothing
3.6 Mediocre
Nov 9 2015
Cons: We rented the car for $62 on kayak but it said i needed to pay when I rented the car. When I got to dollar it ended up being $112 - I find this very misleading and unfair because once you are there you do not have much of an option.
10.0 Excellent
Dec 5 2015
Pros: We enjoyed the rental and the staff were very friendly.
Cons: Didn't like the fact that they did not have the model I reserved. And had to pay more for a upgraded model because they did not have want I reserved.
2.0 Poor
Apr 24 2016
No cars on the lot
Pros: Nothing
Cons: And I didn't get a heads up call saying they could not honor my reservation.
2.8 Mediocre
Jun 15 2016
CHECK OPEN HOURS
Cons: Scheduled a pickup at 4pm... location closed at 4pm that day. Be sure to check the hours before you make your way over to pickup your rental!!
10.0 Excellent
Jun 22 2016
Awesome service
Pros: Super fast service with a smile
Cons: Nothing
2.0 Poor
Jul 6 2016
nit the car I reserved
Pros: Nothing
Cons: They tried to give me a subcompact when I reserved a standard. Would not fit my car seats so I cancelled and had to go elsewhere
6.4 Good
Jul 6 2016
Use any other company
Pros: Nice car
Cons: I booked the reservation at the airport and when I showed up every other company had several employees there and absolutely no line. Dollar only had one person working and a 30-45 minute line. Once I got through the line and to the front the employee told me that the reservation online had booked the car for a downtown location. I told her I booked it at the airport and she said that sometimes the computer does switch the location to downtown, then she told me it would be more expensive and they would not honor the price.
2.0 Poor
Jul 12 2016
Said they ran out of cars and then gave run around
Cons: The location of reservation said they ran out of cars and to just go over to the airport and they had plenty. They said they couldn't transfer the reservation and that the airport location had to. I get all the way to the airport and they said no they couldn't transfer my rate but would be happy to charge me full price. When I complained they said I could call customer service and see if they would. CS said sure they would and after 30 min on the phone said ok it's done. Your rate is now going to be . I said nevermind, cancelled it and booked with Payless and had a much better experience. Have never used Dollar before this and would never recommend anyone rely on a reservation from them in the future.
Advantage
Car rental reviews:
Good (6.3, 38 reviews)
Car rental locations in Houston:
2 locations
Advantage
Locations in Houston
GEORGE BUSH INTERNATIONAL
(800) 777-5500
HOUSTON HOBBY @ SUPER PARK
(800) 777-5500
  • 6.0
  • 6.8
  • 6.6
  • 5.8
  • 5.9
Recent reviews
6.0 Okay
Apr 7 2016
Fine, but need more agents....
Pros: Car was comfortable, clean and a newer model.
Cons: IAH airport Advantage rental center had only 1 agent working the morning of the Final Four. The line for cars was long and slow. The lone agent was outstanding, but by herself. All of the other rental companies had numerous agents. For a few dollars more, I would avoid the long, long wait.
2.0 Poor
Apr 7 2016
Worst car rental
Cons: Don't get fooled by the lowest price. When I arrived Houston (IAH) and shuttled to pick up the car, there was one lady (Barbara) serving at the check in counter and there were 4 guests in front of me. It was at about 3:30 pm on Tuesday and there were almost no customer at other rental offices. It took at least 15 minutes for each customer, who all ended up unsatisfied. Even if I booked it online, she tried to see additional items such as insurance, extra protection, etc. Her attitude was very aggressive and she kept cutting in and told what she wanted to say. The car was dirty and had existing dents and scratches.
4.0 Mediocre
Jun 12 2016
Pros: That Advantage refunded my money.
Cons: I reserved a full size and they wanted to give me a mid sized Sonata. They said any bigger is called a premium size. Come on a premium car is s Cadillac or similar.
3.6 Mediocre
Jul 22 2016
Pros: Helpful people
Cons: Hidden insurance cost Car was damaged and dirty
4.0 Mediocre
Oct 19 2015
Hidden Cost
Pros: The car was clean.
Cons: $50 of hidden cost on a one day rental. Be ware. The advertised fee on Kayak is a "come on".
8.8 Excellent
Nov 21 2015
Pros: Car was clean. Online reservation via Kayak was fast...I made it while at the rental car center.
Cons: Agent did not want to be bothered answering my questions.
6.0 Okay
Nov 25 2015
Check in, check out
Pros: When I picked the car up there was no one to give the papers describing the condition of the car as I exited the rental area. Also no washer fluid in car. When I brought the car back there was no one to assist, there were two Advantage workers there,just hanging out apparently, who told me that the person who checked you in was "down there" in the office and would be back in a "little while". Like most people who return a car to rental agency at an airport I had a flight to catch and didn't have a "little while" to waste. Had to take the paper work down to the main office where the Advantage employees were busy renting cars to other people. The people at the main desk were very polite and helpful, the other employees, not so much.
5.2 Okay
Nov 30 2015
Soiled Upholstery
Cons: I got a Hyundai Sonata at a great price. The car ran well and was in good condition on the outside. The car pick up at IAH is in a covered shed so the lighting is not ideal. Once you get the car out in the sunshine is when you see the true condition of the car. The inside was filthy. The upholstery was soiled, there was dirt and sticky spots on the consoles. I didn't even want to sit in the seat. This is the 2nd time I've rented from Advantage and most likely the last.
9.2 Excellent
Dec 22 2015
Bitter sweet experience.
Pros: No waiting line when picking up. Nice clean efficient car.
6.0 Okay
Jan 4 2016
Bait and switch
Cons: The website indicated a full size car was an Impala or similar. When I asked for the impala, the counter agent said they haven't rented Impalas for years. I felt like a bait and switch victim. Begrudgingly, I drove off in my only option, a Hyundai Sonota... Additionally, I paid for $7/day for an EZ Pass but there wasn't a transponder in the car. I was not going to incur that volume of tolls, but was told driving through the ez pass lanes and getting a bill from the toll authority wasn't an option. I am fearful that this matter isn't yet over and that a toll bill will soon be headed my way despite paying extra to get EZ Pass access.
Thrifty
Car rental reviews:
Okay (5.5, 22 reviews)
Car rental locations in Houston:
11 locations
Thrifty
Locations in Houston
15845 Jfk Blvdd
17330 Palmetto Pines
2319 W Holcombe Blvd
344 Fm 1960 West
(281) 893-4355
5138 Highway 6 North
(281) 550-3549
5502 West 34th Street
(713) 956-5704
6230 South Loop East
7136412391
6578 A Fm 1960 West
(281) 397-7527
6608 Highway 6 North
(281) 859-2315
6780 S W Freeway
(713) 772-8625
8620 Panair Road
  • 4.8
  • 6.3
  • 6.1
  • 4.7
  • 5.4
Recent reviews
4.4 Okay
Jan 13 2016
Rip off
Cons: My rental agreement went from $188 to over $700 when the minimum insurances were added.
7.6 Good
Apr 21 2016
Surprised
Pros: Ease of reservation process
Cons: The drop off location was too far.
5.6 Okay
Nov 1 2015
Not as promised
Pros: Good customer service in rectifying the situation
Cons: When I picked up the car, they told me that they could not honor my reservation and made me pay for an upgrade. That car was disgusting and I went back to a smaller car but then got a hard time getting a refund. Eventually the manager was helpful. I would not recommend this company
4.8 Okay
Dec 2 2015
Terrible attendant
Pros: Good car, clean. No surprise here
Cons: The person at the pickup was terrible. Not helpful. We even had to call our son on the phone (we don't speak perfect english as we are French tourists) and the attendant would be extremely rude to him. At the end he charged us much more than expected and even refused to cancel options when we asked him. After a 11 hours flight and jet lag we were too tired to argue with him. Hope you will contact us and make things right.
2.0 Poor
Dec 14 2015
Cons: The service was just out of this world bad. I never write these reviews and I'm not a complainer. The service from my rental agent was rude, disrespectful and she acted like I taking away from her day by making her do her job ... ! I mean damn and she was doing this all in front of her "manager"
2.0 Poor
Jan 12 2016
Woman at the desk rude and thrifty charged me $140
Cons: I signed a contract for $47 and when I turned the car in I received a bill for $183. The bill reflected a completely different rate that I signed for, incorrect mileage and other charges I simply didn't understand.
3.6 Mediocre
Jan 20 2016
BEWARE OF TOLLS CHARGES THAT THRIFTY WILL EXPLOIT
Cons: Just when you thought you had the exorbitant fuel charges figured out, Thrifty has come up with a new way to extract your money due to toll charges in the state of Texas. If you are new to Texas, like I was, you're unaware of the tolls. While at the counter before taking the car out on the highway, there representative provided no information, whatsoever, regarding these tolls. After having the car for the weekend, I apparently had$11.25 worth of tolls while driving around Houston. Thrifty charged $116.25 for the $11.25 worth of tolls. Yes, this is more than 1000% markup of the charges. After you call and complain, they will reduce it to $37, which is only 400% markup of the charges. Until Thrifty changes their business practice, I am going to avoid them.
8.8 Excellent
Feb 21 2016
Pros: Easy pick up and drop off at the airport. Nice and helpful people at the counter. Comfortable car. Will definitely look for Thrifty in the future.
Cons: The car had just been washed but not dried so the windows and mirrors were very spotted.
3.2 Mediocre
Mar 7 2016
Paid for premium car got less
Pros: Nothing
Cons: I paid for a premium car and got a Ford Fusion, that is not a premium car, and the car was dirty. If they didn't have any premium cars available then they should have just said something.
4.4 Okay
Mar 10 2016
Cons: Reveal long lines. Walked away to Hertz
Budget
Car rental reviews:
Good (7.2, 18 reviews)
Car rental locations in Houston:
22 locations
Budget
Locations in Houston
1010 Webster Street
+1 713 659 2513
10555 Westheimer Road Suite C
+1 713 532 4588
10743 North Freeway
+1 281 260 0603
10967 Northwest Freeway
+1 713 683 5052
12620 Fm 1960 West Suite A3
+1 281 890 4440
14703 Park Row
+1 281 497 0370
15135 North Freeway, Suite 140
+1 281 872 1866
17330 Palmetto Pines
+1 281 449 0145
19606 Katy Freeway
+1 281 398 4890
2737 Highway 6 South
+1 281 679 7120
3000 Willowbrook Mall
+1 281 955 1280
303 Memorial City Suite 400
+1 713 647 0622
4733 Richmond Ave
+1 713 840 0007
5050 Fm 1960 Road West
+1 281 583 5157
6021 East Sam Houston Parkway
+1 281 454 4479
6715 N Sam Houston Pkwy West
+1 281 894 5354
6935 Kirby Drive
+1 713 664 0711
7714 Airport Boulevard
+1 713 643 9395
8555 Knight Road
+1 713 795 5474
899 North Loop West
+1 713 869 5171
9330 Westheimer
+1 713 953 0293
9711 Southwest Freeway
+1 713 776 8012
  • 7.1
  • 7.6
  • 7.6
  • 6.8
  • 6.8
Recent reviews
7.2 Good
Dec 19 2015
location issue
Pros: It took a lot of planning and research to find the best dropoff and pickup locations for a decent price. During the Houston pickup, the person I worked with insisted that the reservation had me return it to the New Orleans airport. I tried to show him my reservation on my phone, but he wouldn't look at it. He instead just recited from his computer. He even went so far as to say the location I booked at (only days prior) had closed (not true) and that our drop-off location had reverted to the airport. He even called the number provided and said it was the airport location that picked up (it turns out it wasn't! -- at least not when the number was called again). When I was able to reference the location code and prove to him that it was a downtown location, he claimed it was a computer problem and that it changed on him while we were talking. Everything ended up OK in the sense that we had the correct pickup/dropoff and we had the correct car reserved, but a mistake on the part of the worker was followed up by indignation that he hadn't made a mistake, and then a cover-up lie and, finally, blame on the computer system. So it was quite an uncomfortable pick-up experience.
7.6 Good
Apr 3 2016
Why insurance is different
Pros: Give me a jeep SUV!!
Cons: I bought the insurance online (Allstate), but when I get there the employee told me that I have to claim by myself if I get accident without their (budget's) one. I don't like this part.
2.0 Poor
Oct 26 2015
Avoid Budget at Hobby Houston as you would the Pla
Pros: There was absolutely nothing to like about this rental experience
Cons: From the desk staff who made fun of every customer behind their back, to the clunker car that reeked of smoke, to the chaotic return that was over complicated, understaffed, took way too long, and left all the customers to their own devices, to the ridiculous wait to get shuttled to the terminal despite being on the airport property this was the worst car rental experience I've ever had. Oh, and their computer was down so they promised to email me my receipt that I need for reimbursement purposes, and which they haven't done after 24 hours.
10.0 Excellent
Dec 31 2015
Airport drop off was easy
Pros: Even though it was 4am we were met at the car park for drop off, a total breeze.
Cons: There was some slightly confusing signage to get to the drop off point
10.0 Excellent
Apr 26 2016
very good customer service
Pros: The representative who handled my check in
9.6 Excellent
May 27 2016
Pros: Desk agent was efficient and friendly. The Chevy Malibu was clean and ran well.
4.0 Mediocre
Jun 24 2016
Kayak Messed Up - I didn't notice
Pros: The outcome of this rental causes me to not like anything about the rental at all.
Cons: My wife flew into IAH and needed a one-way rental for one day. Apparently something with the search went wrong and included pickups at HOU as well. I didn't notice, my bad. She went to pickup the car at IAH and the Budget desk was pushy and rude with the upsells (which were all declined) but they never mentioned to my wife the actual reservation was for HOU and they ended up charging here almost three times the cost of the reservation I had made. tl;dr I think Kayak messed up, then I messed up, then Budget's customer service and handling of the situation was atrocious and borderline deceptive trade practices.
7.6 Good
Jan 5 2016
Good veicle conditions
Pros: Clean and overall good conditions of car.
Cons: Drop off could have been faster
7.2 Good
Oct 19 2015
Pros: The process was straightforward and the staff were friendly.
Cons: The car was dirty on the outside when I picked it up.
4.8 Okay
Dec 26 2015
Cons: The way they tried to charge $30 more when I was in rush! I asked them why? they said this was a mistake sorry!!!
Hertz
Car rental reviews:
Okay (5.4, 15 reviews)
Car rental locations in Houston:
40 locations
Hertz
Locations in Houston
10620 Westheimer Rd 1st Floor
11031 Southwest Freeway
11101 Wallisville Rd.
11715 B-1 Veterans Memorial
11999 Katy Freeway Ste 170
1200 Louisana Street
126 Fm 1960 E Suite A
12804 Gulf Freeway Ste 600
12970 Westheimer Road
13525 Aliet Clodine Road
2815647111
15845 Jfk Blvd
16825 Katy Freeway
1700 Smith
7136520436
17330 Palmetto Pines
+1 281 209 6700
18700 Northwest Freeway
201 Helios Way
2815315491
2120 Louisiana Street
2151 West Holcombe Blvd
2319 West Holcombe
+1 713 665 0393
2500 W.loop South # 120
2712 Sw Freeway
7136691124
2828 Southwest Freeway
3000 Nasa Road One
2815579800
3141 West Loop South
3535 Katy Fwy
+1 713 864 3789
4015 Interwood N Parkway
2812272464
4025 Interwood N Parkway
2812273434
501 Westlake Blvd Westlake 1
2815315491
5502 West 34th Street
5711 Hillcroft Suite A1-c
613 N.Main Street
2814211130
6230 South Loop East
6578 A Fm 1960 West
6608 Hwy 6 North Suite E
8100 Monroe Road
8686 Kirby Drive
7136691124
9099 Westheimer
9150 S Main Street
945 Gessner Road
Temp Clsd Until Further Notice
  • 5.5
  • 5.7
  • 5.5
  • 4.9
  • 5.6
Recent reviews
10.0 Excellent
May 28 2016
Good experience but a learning one
Pros: Good car, quick in and out, clean car and facility
Cons: Had to pre-pay to get a price at HAI comparable to DFW which I guess is not Hertz fault but a week before I left the price dropped dramatically and I would not have been required to pre-pay.
2.0 Poor
Oct 10 2015
Pros: Nothing
Cons: Over 40,000 miles, smelled like smoke, burns and stains on seats, driver door was hard to open due to bad repair or something, no wiper fluid and had to pull over because I couldn't see. Oh and the tank wasn't full. Rediculous rental from hertz.
2.0 Poor
Oct 12 2015
Pros: Hertz tries to sell you a more expensive option - always, and wastes your time with that, Rental was AWFUL.
9.2 Excellent
Oct 27 2015
Cons: Would have slightly preferred a Corolla
8.4 Excellent
Jan 27 2016
Pros: Good Price Great Car Nice People
Cons: Cloth car seats were stained when we picked it up, but we pointed that out when we rented and it was no problem when we dropped it off. Took a while to Pick up car
2.0 Poor
Apr 25 2016
Cons: I got over charged, I just realized that they charged me $200 dollars more than what the total price was going to be. The agent told me those $200 were a deposit until I return the car, I returned the car 7 days ago and the transaction has posted with the full $200 extra. I am calling my bank to cancel the transaction if They don't take care of it. Not only that but also I got a voice mail from Hertz saying that I did not return the cat . They need to get their stuff together because the person that I returned the car told me every thing was fine and I was good to go.Well apparently not. Really bad experience
7.2 Good
May 3 2016
Texas good, SFO not's so much
Pros: The Texas group were great. Pretty good experience on that end. The car worked well, very reliable. Check out was quick. Somehow, (though I booked online for 4/28 - 5/2), when I arrived at the Texas office, there was a mixup on the dates and rate. They honored the quoted rate. Also, I was told that the reservation was until 5/3 - how that changed I have no idea; my printed reservation showed to 5/; not a problem since they said I could return it "early".
Cons: When I checked in at the Hertz office at SFO, the receipt I received was significantly different from that which I received (prepaid) from the Texas office. I talked to a supervisor in Customer Service; she said she could only give me credit on a future rental as "goodwill gesture". I asked if she could speak to her Manager. The manager authorized the full refund to the originally quoted price. They were kind enough to credit me a partial refund on the prepaid tank refill since I had filled up just before dropping off the car. As a helpful suggestion, I think there needs to a process audit from website purchase to the pickup/drop-off locations and across state lines. It should be a consistent experience - much like a purchase of an airline ticket. Also, there needs to be something in writing at the time of drop off, indicating there was no damage to the vehicle. I asked for this but the Customer Service rep. tried to assure me verbally and finally showed me her screen - the damage box was checked with a "N". That's the best I could get.
9.6 Excellent
Aug 23 2016
Great Rental Experience
Pros: Car was ready and in great shape. Employees were polite and helpful. I was in and out in about five minutes. Wow. Upon return I was greeted right away. The price was exactly what we agreed to. I will use Kayak and Hertz again.
Cons: Nothing. Everything worked out as agreed. No issues at all.
2.0 Poor
Dec 28 2015
Cancelled my reservation in last moment
Pros: Terrible
7.6 Good
Jan 25 2016
Pros: I was able to drop off the car at the airport--helped.
Cons: I didn't check logistics as it related to getting the car from the airport. Added expense was significant.
Alamo
Car rental reviews:
Okay (5.9, 12 reviews)
Car rental locations in Houston:
2 locations
Alamo
Locations in Houston
17300 Palmetto Pnes
+1 888 826 6893
7600 Airport Blvd
+1 888 826 6893
  • 6.0
  • 6.3
  • 6.7
  • 4.8
  • 5.8
Recent reviews
2.0 Poor
Jul 11 2016
We werent aware that we had to have a credit card
Pros: I liked that we were able to get such a great deal.
Cons: We weren't aware of all of the stipulations. Very difficult process and very long wait times.
8.0 Good
Jul 14 2016
Last experience
Pros: Last time I booked convertible with Almo and it was great, Car was ready for me outside reception hall, kind Agent,
Cons: The Almo ervice agent at the counter was not kind/ tried to scared me with high value of cars on declining of insurance and that must as , it's a state law and this and that, and for the first day that effected me and stayed on mind, I didn't feel comfortable with his way of selling me insurance , and asking if I want a smaller SUV instead of Ford F-150 , !!!!
4.8 Okay
Jul 18 2016
customer service
Pros: I have know complaints concerning the customer service. The gentlemen was courteous, fast, and friendly.
Cons: This Alamo rental makes it very difficult to pick up a vehicle. We had to call because there is no where to park. All the signs around the building says no parking, tow away zone. As I called to ask where do we park to come in and sign the papers work. I was told to find and pay for airport parking and then ride the bus shuttle over. Definitely inconvenient and more expensive than it has to be.
8.8 Excellent
Jul 19 2016
Pros: The selection of vehicles and cleanliness. Ease of pickup and drop off.
Cons: A bit costly
10.0 Excellent
Aug 18 2016
Pros: Excelente servicio
7.2 Good
Aug 23 2016
Pros: The truck and price were fine.
Cons: The pick up location is not driver friendly. There is only offsite parking and you have to walk from a dirt parking lot.
10.0 Excellent
Jul 24 2016
Cons: No issues, everything was cruise control!!
2.0 Poor
Oct 20 2015
Ruined my trip
Pros: Nothing
Cons: I was traveling with my license from the DMV on paper. I lost my license and it was my replacement from the DMV until the hard version arrives in the mail in up to three weeks. I contacted Alamo in Florence, SC with this information ahead of time to ensure I did not have trouble with my rental.. To be clear I rented a car in SC and drove it to Atlanta. I flew to Houston from Atlanta and went to pick up another Alamo rental in Houston. However, the rental office in Houston refused to rent me the car. Even though I told them I had proof of renting the car in SC and that the license was valid and states all requires license information with my name and I had a valid passport on hand to validate my photo. Not only did they refuse but they laughed at me as if I was an idiot and didn't even take the time to contact someone above them to verify the procedure. They were completely rude and I will never use Alamo again. The situation completely ruin e this part of my trip as I was driving my grandmother to stay with my uncle and then driving myself to another airport to catch a flight home. My flight there was delayed so we were already late and didn't have time to try and find another rental alternative. Instead I had to call my grandma and uber by herself to go to my uncles and I had to call myself an uber to make it to the other airport. Was such a nightmare!
4.4 Okay
Oct 26 2015
Vehicle had 31,000 + miles
Cons: The mileage on the vehicle was well above what I expect from a major auto rental company
4.4 Okay
Nov 16 2015
Smokey!
Pros: The drop off was quick. The car rode smoothly.
Cons: The pickup took way too long as there was one party ahead of me. Finally 10 minutes later a guy from National came over and said he would help me. Not only was the car smokey, but there were French fries on the floor. They didn't even offer a discount.
Payless
Car rental reviews:
Okay (5.5, 12 reviews)
Car rental locations in Houston:
2 locations
Payless
Locations in Houston
17330 Palmetto Pines
+1 281 443 8477
7675 Airport Blvd
+1 713 634 0995
  • 5.5
  • 6.8
  • 5.8
  • 4.3
  • 5.2
Recent reviews
4.0 Mediocre
Apr 21 2016
Never again!
Pros: Offered a day rate for long term (2 week) rental period. This was favorable because I could return the car early and pay for the actual days used.
Cons: ..... however, when I returned the car, I was charged a weekly fee plus higher daily and hourly fees for the one day of the next week. Also, cleverly buried in the contract was a $5 per day roadside assistance fee which I declined. Overall difference in advertised to actual price was $100 higher on a 9 day rental. Also, need to stand in line at the counter for drop off at IAH.
3.6 Mediocre
Apr 6 2016
Gave me a smaller car and tried to call it an upgr
Cons: Ordered a full size and was given a Jeep Compass. Small, cramped, noisy small SVU that is possibly the Ford Pinto of today. We were exhausted after riding 2 hrs in that bucket when I was expecting an Impala or Taurus. Not happy
6.8 Good
Apr 26 2016
Pros: Cleanliness of vehicle
Cons: Car originally reseved was unavailable replacement was not comparable especially for cost. When returning vehicle had to go inside to return contract takes more time especially when there's a plane to catch
8.0 Good
May 31 2016
Cons: Took a while on pick up for someone to show up and process the pick up. About a 15 minute wait with no one there.
5.2 Okay
Jul 22 2016
Never Again
Pros: Not much. Employees were friendly, but it's Houston.
Cons: Car was mediocre. Had a shimmy. Check-in was out of the 1970s w/ paper forms. Didn't have a car ready in the type I had reserved. Price was cheap until they added up all the insurance - doubled the price. Agent went to look for a car. Took 15 minutes with no communication. Nobody present at drop-off. Still don't have a receipt. I will NEVER rent from Payless again. Terrible.
8.4 Excellent
Jul 22 2016
Pros: The entire staff was so friendly and helpful. I give them all super high ratings . Car was clean
Cons: Not being advised in the beginning that I would have to provide my own transportation from the airport to the check in office. Had to pay 18.00 taxi fare to get there.
8.8 Excellent
Aug 16 2016
Best price
Pros: I liked the price that I got this car for and the car was comfortable
Cons: The car smelled like smoke which was very annoying at first, the maintenance light came on while we had it and it was impossible to get a hold of an agent at the office where we got the car from, returning the car wasn't as easy as just dropping it off, I had to go in the airport to get my final bill which was not convenient and I accidentally left my glasses in the car and was not able to get them back and it was again almost impossible to get a hold of anyone. In summary, bad customer service.
5.6 Okay
Apr 15 2016
Pros: Shuttle drivers were nice
Cons: Outside of car was dirty upon renting. It said Chrysler 200 or equivalent but I did not see any Chryslers.
2.0 Poor
Apr 19 2016
MIA
Pros: Nothing
Cons: Payless was nowhere to be found in the Houston Hobby airport. Their 1800 number told us they would have a booth - they didn't. The airport staff told us they had a shuttle - it never came. We tried calling their local number multiple times and let it ring for minutes - they never answered. Complete lack of customer support. We were forced to rent a car from a different company at the airport for more than twice the Payless quoted price.
4.0 Mediocre
Jun 7 2016
Cons: The sale man ask me if I wanted road service I said no and he told me to initial all the yellow spots. When I returned the car they to another location they charged me the road service anyway was real mad
Avis
Car rental reviews:
Good (7.3, 8 reviews)
Car rental locations in Houston:
23 locations
Avis
Locations in Houston
1010 Webster Street
+1 713 571 8572
10555 Westheimer Road Suite C
+1 832 252 1720
10743 North Freeway
+1 281 448 0536
10967 Northwest Freeway
+1 713 290 8753
122 A West Bay Area Boulevard
+1 281 488 4995
12620 FM 1960 West Suite A3
+1 281 890 8595
14703 Park Row
+1 281 920 3900
15135 North Freeway Suite 140
+1 281 821 1626
17330 Palmetto Pines
+1 281 443 5800
19606 Katy Freeway
+1 281 646 1905
2737 Highway 6 South
+1 281 679 7657
3000 Willowbrook Mall
+1 281 894 9530
303 Memorial City Suite 400
+1 713 461 6220
4825 Richmond Avenue
+1 713 629 7230
5050 FM 1960 Road West
+1 281 880 6800
6021 East Sam Houston Parkway
+1 281 458 3482
6715 North Sam Houston Parkway West
+1 281 894 5392
6935 Kirby Drive
+1 713 838 8459
7714 Airport Boulevard
+1 713 641 9300
8555 Knight Road
+1 713 799 2190
899 North Loop West
+1 832 618 1540
9330 Westheimer Road
+1 713 532 4540
9711 Southwest Freeway (Highway 59)
+1 713 271 2215
  • 7.3
  • 7.5
  • 8.0
  • 7.0
  • 7.0
Recent reviews
10.0 Excellent
Oct 16 2015
Great service, very efficient and yet friendly
Pros: Great shuttle service to airport
8.8 Excellent
Jul 10 2016
Rather surprised with Gensis versus Lincoln MKZ.
Pros: This vehicle had everything from GPS, driver and passenger power seats, LED running lights, and their fancy badge would light up on the ground from outside mirrors at night. Finally good gas mileage. If I had not been so impressed with this vehicle Avis would had received two or three stars.
Cons: I tried to confirm Ez-Tag with Avis twice before I arrived and both agents I spoke with I could not understand because their accents. The day I picked the vehicle up the agent was trying to upgrade me again. However, the most important thing I was concerned about was the EZ-tag and when I returned the car I was told a different story of how Avis charges for someone using this system. Bad policy.
3.2 Mediocre
Jan 20 2016
Long line at the counter - car not ready - 45 minu
Cons: Since the car I book "was not available..." I had the option to pay an additional $20 per day +/- OR wait for a car to become available. That's customer focused... I'm a frequent business traveler and National has limited availability Hobby... That's why I went with Avis
8.0 Good
Nov 19 2015
Cons: The facility needs to be updated. It is old and cramped.
2.8 Mediocre
Apr 27 2016
Cons: Unexpected charge for driving less than 75 miles despite filling up tank and having receipt. Lines were long and staff were not content. Not unfriendly but definitely did not want to be there. Will not rent from them again.
6.4 Good
May 4 2016
Reservation not clear that mileage would be charge
Pros: Van was nearly new
Cons: Hidden mileage charge
10.0 Excellent
Aug 16 2016
fast and easy
Pros: She was on point and very helpful
Cons: Nothing every was great
9.6 Excellent
Feb 21 2016
Great with one exception
Pros: Finally a guaranteed reservation! Either I've had a string of bad luck but whenever I rent a minivan I never get what I ask for even when I make a reservation in a month's advance. This time I received my choice and with no delays. Check in and out service was painless and professional.
Cons: Too good to be true when I received the bill. I was quoted and guaranteed a rate of $75 but when I returned the vehicle I noticed I was charged $91. Some bogus maintenance fee I was hit with which I eventually got reimbursed on but my experience would've been exceptional until I received the bill. Overall I was still satisfied.
Enterprise
Car rental reviews:
Okay (5.8, 5 reviews)
Car rental locations in Houston:
56 locations
Enterprise
Locations in Houston
10104 Old Katy Rd
+1 713 468 6878
1035 Silber Rd
+1 713 956 9533
10532 S Post Oak Rd
+1 713 729 8301
11130 Gulf Fwy Ste 320
+1 713 943 0911
11242 Fm 1960 Rd W Ste J
+1 281 897 0675
11322 North Freeway
+1 281 447 4373
11625 Katy Fwy
+1 281 558 0685
1200 Louisiana
7136598992
12150 Katy Fwy
+1 281 589 5370
12280 Westheimer Rd Ste 300
+1 281 679 1166
1406 South Loop West
+1 713 796 9399
14101 North Freeway
+1 281 872 5241
14134 East Fwy
+1 713 450 9383
14900 Gulf Freeway
+1 281 922 6857
15003 Fm 529 Rd Ste C
+1 281 463 2614
16130 Clay Rd
+1 281 550 9925
16634 Northwest Fwy
+1 713 482 5408
17300 Palmetto Pnes
+1 281 230 8200
17728 Northwest Fwy
+1 713 937 7000
17800 North Fwy
2813152049
18900 Northwest Fwy
+1 281 469 6559
2001 Post Oak Blvd
+1 713 622 9618
2101 Travis
+1 713 651 7866
211 Fm 1960 Rd W Ste J
+1 281 880 5726
21901 Tomball Pkwy
+1 281 251 8167
2333 S Loop W
+1 713 558 8255
2498 Commissary St., Bldg. 372
+1 210 222 8251
2714 Fondren
+1 713 952 0010
2829 West Loop S
+1 713 960 9801
3305 W Sam Houston Pkwy N
+1 713 996 8225
3341 Fm 1960 Rd W
+1 281 880 5648
3433 Gulf Fwy
+1 713 228 2417
3709 Washington Ave
+1 713 868 1063
3777 S.w. Freeway
+1 713 961 1689
4545 S Sam Houston Pkwy E
+1 281 661 3992
4665 N Braeswood Blvd
+1 713 839 8811
4807 Kirby Dr
+1 713 942 7076
5034 Bingle Rd
+1 713 683 8284
537 North Loop West
+1 713 869 8838
5803 Richmond Avenue
+1 713 532 9339
6115 Fm 1960 Rd W
+1 281 580 3222
6628 Wilcrest Dr
+1 281 498 4420
6650 E Sam Houston Pkwy N
+1 281 436 1113
6829 Greenbriar St
+1 713 520 5558
7000 Southwest Freeway
+1 713 771 2071
7745 Gulf Freeway
+1 713 641 6510
7766 Highway 6 S
+1 281 568 2488
820 Main St Ste 300
+1 713 659 8992
8601 Panair St
+1 713 645 7222
9000 Randolph St
7136498700
9001-F Frey Road
7139472299
910 Highway 6 S
+1 281 752 5620
9203 North Fwy
+1 281 447 4447
9722 Fondren Rd
+1 713 541 2600
9811 Gulf Fwy
+1 713 910 0382
9880 Southwest Freeway
+1 713 774 7000
  • 6.0
  • 5.2
  • 6.0
  • 6.4
  • 5.6
Recent reviews
2.0 Poor
Aug 22 2016
Pros: NOTHING
Cons: AT TIME OF RENTAL, THEY DENIED SERVICES AND HAD NO RENTAL CAR, STRANDED AT HOUSTON AIRPORT WITH NO- TRANSPORTATION AT ALL FOR 4-6 HOURS UNTIL I FINALLY GOT HERTZ WHOM CAME TO MY RESCUE AT VERY HIGH PRICE. THIS WAS A "ONE OF A KIND, NEGATIVE EXPERIENCE". DISASTER
5.2 Okay
Jul 7 2016
Expected better
Pros: Friendly service and quick pick up/drop off.
Cons: Car smelled or better yet reaked of TOBACCO! Fuel tank was very low and tires were really worn out and drove awful in highway... Very unsafe!
2.0 Poor
Nov 12 2015
Cons: Pick up was horrible. They gave me the car uncleaned and very dirty. The inside and outside was a mess. The tags on the car was out. Had to go back and switch the tag. Then when I got home there was a vacuum cleaner in the trunk.
10.0 Excellent
Aug 20 2016
Definitely recommend Enterprise!
Pros: Friendly, helpful, great vehicle, and most importantly, the price stayed consistent!
10.0 Excellent
Aug 13 2016
Great car good milage.
Pros: Car was great. People at enterprise , both at airport and at Katy were great.
Cons: Too many people checking car.
Ability Rent a Car
abilityrentacar
Car rental locations in Houston:
1 location
Ability Rent a Car
Locations in Houston
12140 Gulf Freeway
713-224-5489
Ace
ace
Car rental locations in Houston:
1 location
Ace
Locations in Houston
12140 Gulf Freeway
713-224-5489
Europcar
europcar
Car rental locations in Houston:
2 locations
Europcar
Locations in Houston
Go To Advantage Counter In Baggage
+1 713 645 4089
Please Go To The Advantage Counter
+1 281 209 3590
E-Z Rent-A-Car
ez
Car rental locations in Houston:
2 locations
E-Z Rent-A-Car
Locations in Houston
17330 Palmetto Pines - Suite A7
+1 281 209 3590
7979 Airport Blvd.
+1 713 645 4089
keddy by Europcar
keddy
Car rental locations in Houston:
2 locations
keddy by Europcar
Locations in Houston
Please Go To The Advantage Counter- 7601 Airport Blvd
Please Go To The Advantage Counter- Palmetto Pines - Suite A7
National
national
Car rental locations in Houston:
5 locations
National
Locations in Houston
13210 Katy Fwy
+1 888 826 6890
17300 Palmetto Pnes
+1 888 826 6890
400 Dallas St
+1 888 826 6890
5353 Westheimer Rd
+1 888 826 6890
7600 Airport Blvd
+1 888 826 6890
Priceless
priceless
Car rental locations in Houston:
1 location
Priceless
Locations in Houston
9811 Southwest Freeway
281-779-4779
Sunnycars
sunnycars
Car rental locations in Houston:
4 locations
Sunnycars
Locations in Houston
13210 Katy Fway
400 Dallas Street
5353 Westheimer Road
7600 Airport Boulevard
192 travelers who rented a car in Houston gave the car agency they used an average rating of 6.0

Car Rental Locations in Houston

Houston
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