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The location was great. The amenities were good. Great to have air-conditioning. We got many bites from bed bugs.
Very helpful staff, nice music in breakfast time, a nice sunny terrace, nice neighbors.
Friendly staff at reception, great location the breakfast staff were not very helpful, coffee was brought when we had almost finished eating.
It's convenient for tourist as there's car park. Hotel staff is very warm. None
LARGE BALCONY COMFORTABLE ROOM. FREE INTERNET. COFFEE COLD FIRST THREE BREAKFASTS THEN WHOLE BREAKFAST AREA IMPROVED
Great location in a pretty and vibrant town Dining room is dated and in need refurbishment.
It's not like me to leave a bad review. This hotel is in a good location for Chiavari but question why you want to be in Chiavari anyway. Nice to visit and shop for a day but stay somewhere else. The room here are very unispiring. Rooms dull and small. Town dead at night. Not a great place.
Friendly and helpful staff, the hotell was clean and nice, the location of the hotel was great There was no air conditioning. I would have preferred freshly baked bakery products on the breakfast.
The suite we stayed in was ideal for a family. L'Albergo e favoloso
Staff were very helpful with toursim tips and we arrived quite early and they let us go into our room before check in time.Breakfast was great
the hotel is close to the chiavari train station (5min on foot) and is close to the unpaid free beach (7 min). Hotel restaurant is really amazing! you should definetly have dinner there atleast once! seafood ofcourse! staff are very welcoming and tried their best to advice us on what to do. they know more though of paid beaches, so you should reseach yourself on where the closest unpaid beach is (right next to the port just a pass away from the hotel). staff also adviced us on friday market around the corner! and you can get ferry tickets right at the reception. hotel has free wifi, but unfortunately we did not have a notebook, and the hotel does not offer an internet corner. but the staff allowed us to check our emails on their computer which was very nice of them!
The front desk staff was the best that we encountered during a month long visit to Italy. They were knowledgeable ,and pleasant and really set the tone of hospitality. The hotel is small but the rooms were not cramped and though the train station is convenienttly nearby the rooms were soundproof. The beach and the old city were near and we liked the location very much. The breakfast was good and we would choose Ferrari again. We asked for the most accessible rooms because we were worried about the lack of an elevator. The stairs proved to be easy for us seniors--they are not steep and there is a landing midway so they posed no problem.
Good Money&comfort balance
location and price in comparison to others advertised on the web no complaints,
Noise, proximity of the railway
The rooms were clean, modern and well-maintained. The beds were comfortable and the rooms were larger than most European Hotel rooms. The breakfast, which was included in the price, was perfect for starting the morning out. The noise from the train station.
The size and appearance of the room and the friendliness of the staff The busyness of the road outside
Very friendly staff Loud airco kept us up all night! Failing warm watersupply was a big downer!
Breakfast room renovation during our stay, thus ultra modest facilities in cafe nearby
Hotel staff very friendly and happy to give out useful information of the area. Clean rooms. no
Helpful staff and convenient restaurant across road
Helpful staff. Good value breakfast. Rooms good size. Free bikes for visiting the town. Free wifi. Parking was cheap but has doubled in price recently. Position not as envisaged - thought was on the beach. Was quite expensive (but thius was high season).
Very pleasant staff and good food
Staff was very pleasant and helpful, cheerfully helping us with any problems or questions. The secure parking area was easy to use and inexpensive compared to other hotels in the area. (5 Euros per day). Hotel was located half way between Portofino and Cinque Terre making both an easy day trip. Cinque Terre by train and Portofino buy car (note: Driving to Portofino by car should be considered an extreme sport and not for the faint of heart)
Nothing Staff were not that friendly and seemed to be looking for ways to charge extras if they could get away with it. Inefficient in bill checkout proceedure.
location we stayed at this hotel purely because it advertised a swimming pool . Only to discover that you have to pay 36 euro to have access to the pool , per person per 24 hours . A complete rip off . Have never experienced this in any hotel world wide . The service is Not 5* , Front desk staff answer the telephone whilst attending to a customer, anyone in the service industry would know that this is a definate No No ?? for the price of this hotel for one night you should be able to get 2 nights at an equally nice hotel . If you want 5 star service and facilitys forget Italy , Go to Dubai ...
Location and lovely view from hotel room window. We were there a very short time so did not get to use all the hotel facilities. We were very disappointed with the meal we had in the Lord Byron restaurant - not value for money. The courses were very expensive but the food we had was very mediocre. Breakfast was good however.
Staffs are nice, the food is good. View from our room is fantastic. The mattress is too soft
Fantastic location and facilities. Only disappointment was the Lord Byron Restaurant. Food disappointing and given the cost very poor value.
Everything was Perfect!!!!
We enjoyed the luxury in the hotel, and the great view from our room, the beautiful swimming pool and the friendly staff. Rapallo is a lovely town with a harbour and some nice restaurants. Portofino and Santa Margherita Ligurie are around the corner, so great hotel to stay if you are visiting Portofino and surroundings.
A wonderful hotel in every respect Very minor---At breakfast each day, the eggs, and bacon were cold even though I was there quite early (between 7 and 8).
Very gorgeous hotel -- perfectly appointed. the height of luxury and very nice staff.great breakfast bufffet. loved the health spa and pool area. lovely clean rooms -- just perfect in every wat. My dinner of a very small amount of pasta (without meat) was very very expensive for what I got -- amounted to about $30. U.S. for a tiny bowl of pasta and no vegies or anything else with it.
perfect location...perfect views ...most luxourios in portofino coast but rooms to be renovated and there must be coffee an tea facilieties in the room but over all a very pleasent stay in great portofino..
A really beautiful hotel with charm and courtesy. The staff were very well mannered and attentive. The views from the dinning were stunning and the food excellent.
We felt very welcome and enjoyed every moment. The view and the friendly staff were just wonderful.
Kind, helpful hotel staff Very basic facilities
Location is excellent -- a block from beach, town square and services, good restaurants... you do not need a car. Staff were extremely helpful, friendly, and cheerful. Room had three single beds, as requested. Breakfast had wide range of good foods, including a lot of proteins -- really held me over, and the room was large and pleasant. Bathroom small, with poor lighting; found hairs on bed linens; public areas "worn," and not as clean as I would expect for the cost.
Beautiful beach town. But travel by car not the best way. Staff not very knowledgeable about their own community. I guess they dont get out much. I talked to wine merchant and book seller down the street. Hey! These guys get out and know what is what!
personel was gentle and flexible for any request (late arrival, early breakfast, etc)
The staff were excelent from reception to bar staff The room was not what was shown on the booking process and was small for a family of 4, the breakfast was small and there was not a lot to choose from.
The staff was genuinely trying to please us. It is a tired property.... But in that town most are....
Nice and helpful staff, relatively quiet and peaceful at night, easy to accomodate 3 children in our family room.
restaurant, room, quietness
Central position Towels very poor quality
The beds were tiny and hard as a rock. The bathrooms showers were way to tiny even for children. The breakfast didnt have much to choose from, No air conditioning in our room.
Very nice hotel. The coffee was the best served during our 10 days traveling Italy.
Very good location and very good cleanliness of our room. Spacious room recently renovated wooden floor. espresso and cappuccino were no very good something happened to espresso coffee machine
location standard of the hotel
Perfect location, comfortable rooms, helpfull staff, reasonable price (with seasonal discount). Once we asked for the possible extension of our stay we got a free upgrade to Superior Double Room. Staff was wery helpfool with planning of our trips to Portofino and beatyfull Cinque Terra villages
great service, gave good recommendations for dining and touring, great location
Everyone was very helpful. Parking was no problem. Close to the train station for the ride to Cinque Terre.
Excellent hotel - Elizabetha at front desk very friendly. great English - really great location, across the street from the sea, shopping right there outside the door. Plenty of restuarants within 5 minute walk. Parking across the street is 10 Euro for over-night, but very accessible. Be warned that the parking lot is used for market day on Thursdays and you are not allowed to park in that lot on Thursdays - don't know where you would park that day - maybe a daytrip added to your shedule so you don't have to deal with that. We only stayed one night - but wish we had stayed 3 days - it was a really great place.
We loved the view and town of Rapallo. Expected less as the surrounding area is very well revered. Rapallo, however, is within one hour or less of all the important areas on the Ligurian coast.
Very good location in centre of town - nice rooms - good view. Raphello is a beautiful place. Service was fine.
The location was very good, being located on the shoreline and close to the market area . The staff were extremely helpful knowledgable and friendly and spoke English very well.The breakfast buffet was very large and full of fresh products. Our room was a good size and quiet.
Well situated short walk from city center and sea, free parking and baby bed.
I liked everything about this Hotel. It is elegant, friendly, perfectly situated, lovely staff, lovely tranquil garden and a superb restaurant , Il Trattato, which serves imaginative food of a very high standard ( obviously a talented chef is at work here ! ). The wine list is a most comprehensive selection of Italian wines from all over Italy - big and small names - and was a joy to peruse. On leaving I said to the receptionist that all that was needed was a swimming pool ( an unusual asset in hotels in this area which are beside the sea and in the town ), wherewith she took out a booklet detailing that a swimming pool would be built this winter in the lovely garden. I shall return next summer to see and enjoy it and meet my friends there
Great location, and the fact it is a very old hotel that has been brought up to modern standards while still maintaining the old charm.
personel was veery well prepared for guests. I just want to heat up food for our son and when lift stoped on 0 porter have seen me with bottles. he ask somebody, no question to me before, to come and help me. thew manager, probably, ran to me, took all my things and ask: how long in oven? I said 30 sec. he said I am back in 50 sec. excelent. thanks. poor breakfast without any idea, unfortunately.
all OK all OK
excellent view convenient spot for everything noise of traffic
An excellent location to visit the magnificent sites along the coast. Views from our window were incredible.The staff were friendly and very helpful in many ways. The restaurant reservations were perfect! The street noise was our only concern, but the location and view were worth the noise.
Beautiful view, Clean, Friendly Staff, Great Location The shower was clean, but had very little water pressure.
very friendly staff, good breakfast selection Somewhat noisy at night due to beach front location
Big rooms, excellent breakfast and good location
The location is fantastic! You are right at the edge of the water. Easy to get around from this hotel. Will stay again!! Staff was helpful and all recommendations were perfect.
Truly excellent staff - very helpful and welcoming; superb location; wonderful views of the bay - even more beautiful than in the pictures on the website. Would like to stay at this hotel again.
The hotel has a great sea view & is very close to all amenities. Perfect location. The bathroom doesn't have a lot of space to hold toiletrees but all facilities are good. If booking a room with a seaview (with our without a terrace) note there may be noise from the street outside.
It was a comfortable hotel with large rooms. Reception staff were helpful. Central location for city centre shops and sights. Walking distance from the rail and bus stations and the ferry terminal. A problem with the TV was quickly put right.
Very central and convenient. Comfortable Room was small considering the price paid. The lift was so small we couldnt get in it with our overnight bags and the reception person.
Very kind and helpful staff with big smile and english knowledge. The hotel is on the seaside, 5 minutes walk from the train station, near restaurants and shopping facilities. There was hot water during the night and free internet from the hall.
Excellent location, excellent breakfast and good value for money. A huge crack on our room wall which had been taped up but did take the shine off a little.
The location is excellent and the staff were always friendly and helpful. Views from the restaurant made a good start to the day (as we did not have a sea view from our room). Room (305) a bit small - but good for the price. Need a mirror in the bedroom (not just in the bathroom!). Breakfast a bit limited after 8 mornings of the same! We never managed to get a spot for parking in front of the hotel but free parking on the road nearby was fine.
Excellent location. Fantastic view. Staff was great. Great value. Exceeded expectations.
Clean, very helpful staff, excellent location Only issue was slow drainage of hand basin in bathroom.
Best possible position in the city. Nice personnel. Value for money was good. Quiet during night, and a perfect view over the sea and the strand promenade.
location & view fromroom bathroom size, breakfast
Great Sea View cappucino only from machine
Beautiful spot; the room had the balcony with view I had requested. Breakfast buffet good; Located in best spot in Rapallo, staff helpful and accomodating for tour info. use of internet, restaurant recommendations, etc Bed Pillows were not comfortable for people who sleep lightly.
The hotel is very comfortable and has this special ambience of a stay with friends. The location is perfect: beautiful and right on the sea-side next to the ancient castle. It is close to the old town, ferries and the railway station. The staff are very friendly, efficient and helpful. The breakfast was good and definitely much better than expected from a 3* hotel. The standards of cleanleness are very high. I would recommend this hotel to my friends and would love to return one day. The hotel beach is the only "weak spot". It is quite small and could use some cleaning, especially after rains and storms. I never used it. However, I would like to add that Rapallo is an ideal base for exploring Liguria but not a beach place. It has a town beach but swimming there is not so pleasant because of proximity of the marina and ferries that come and go every hour. St-Michael (20 min walk from Rapallo) is a good place to swim.
- Very nice location - Very nice hotel staff - Breakfast is disappointing
the view, and free parking yes they must add for mosquito repellent. there are far too many in the rooms and bathrooms.
Bar - enjoying view and relaxing in the hotel environment
The hotel is a short walk to the town, but very convenient for the shops, restaurants and tours etc. The room ( junior suite) ws very comfortable, clean and practical..... howwever, a lounging chair would have been appreciated. Breakfast was outstanding with very friendly staff. The hotel front desk was helpful. Lack of tea making facilities in the room (Ausssies like their tea etc),
The view from our room was perfect De food in the restaurant on the roof was a shame. Incredibly bad for a hotel of this class and in a foodmecca like Italy.
The best part was the excellent restaurant and the view from it. I would really stay there again. It is really a lovely hotel. For some reason Kayak system did not recognize that I did the reservation for 2 adults and a 7 years old child, so when I got at the hotel wasn't aware of the child. Therefore the rate was different and they had to fix the room at the last minute.
freindly staff, good value, would go again any time would highly recommend this hotel and I have stayed in many high quality hotels this was the best one. pillow's not vey good lumpy should have been feather for the price of room
Very Clean The food is very limited and there is no body cream
Fantastic views of the bay. Very helpful and polite staff. Nice restaurant on the roof garden.
Great service at the bar and fantastic Mojitos. Tiny shower.
View Driveway to the hotel was very steep and curvy. Suggest leaving car at bottom of hill and taking lift to the hotel.
The location is execellent. view is breathtaking, situated near the centre of Sestri Levante. The staff is very kind and helpfull. The rooms are very small and noisy.
The view from the restaurant was superb, the pool staff (especially attentive, helpful and eager to communicate) and pool facility was excellent. Perhaps I would specify a room with view on next visit.
I have nothing but raves about this hotel, its accommodating staff, the beauty of its location and the fabulous food and rooms - not one has a bad view. I would say there is nothing I didn't like about the hotel. People who go there should know , because it is high on a hill you have to take an elevator down to the beach - that doesn't mean the beach is across the street from the elevator. It involves a walk through town about 6 blocks and crossing a major street.
The views from the hotel are stunning. The food was excellent, though quite expensive, though not much more than restaurants in town. Staff were all very pleasant and helpful. We felt hotel was above our expectations.
The hotel and views are just beautiful. The staff was very helpful and spoke very good English. As in most hotels in europe, using our eledtrical devices are never easy. I think either additional adapters should be provided or more outlets??
Service and location Room is very small and overpriced, at least, for the Easter period. Internet (5 Euro for 40 min) is practically inaccessible.
Very friendly staff.
Hotel is located in a beautiful lush setting with views of the Mediterranean from certain areas (restaurant, bar and pool area, some restaurants) and within easy walking distance of beaches and the shops. Other rooms have good views of the surrounding hillsides. not a big issue but people should be aware rooms are on the small side
Excellent views and a superb resturaunt with views across the bay. good pool. Rooms a bit noisy with flushing water from other rooms.
The hotel was luxurious, the staff excellent and the food was top class.The food at the Nettuno ,owned by the same family,was excellent.We thoroughly enjoyed our stay.
great location right next to the beach, place was filled with antiques and had lots of character. Despite very central location it was a haven of tranquility. Bathroom was dated. Overall a little expensive for the standard delivered.
the hotel is very close to the beach and Cinque Terra by train .
Close to the beach, close to shops, overall nice building, staff very kind absolutely. Noise of not isolated water pipes in the room. Could not sleep when people in adiacent rooms used bathroom facilities.
People at the reception were incredibly nice and friendly. Our room was really clean and comfortable. The hotel also benefits of an amazing location, in a quiet residential area, just in between the sea front and the main shopping street. Buffet breakfast was great!
Somewhat pricey but an outstanding location, and great and helpfull staff
Great location. Specious rooms with nice balcony. Nice outdoor terrasse - good breakfast.
Rooms were large and comfortable, very clean. Right across the road from beach and in the heart of shopping and sites. 10min walk to railway. Front rooms that fronted the street were noisy, very noisy till very late at night. Changed to room at back of hotel and all was better.
Nice setting, beautiful furniture, quiet, good size rooms, close to nice restaurents, close to the beach Quality of breakfast inferior compared to hotel status and price
Beautiful hotel with exceptionally pretty grounds. Nice staff. Wonderful location No complaints
It was absolutely beautiful, very clean, wonderful breakfast, great restaurant and bar, and everyone was very accomodating. We hope to go back. No, it was perfect!
The views. The lack of common areas to relax. When the weather was bad there was no where to go except your room.
superb kitchen/chef at excellent price for value. room was huge, redone and had magnificent balcony/view. staff helped with complicated directions and internet. extraordinary location with a private park overlooking ligurian sea. liked it all.
Fantastic Location. Good breakfast
The building was very beautiful While staff were friendly we had to ask them for information e.g. where breakfast was served and at what time. some basic written info in the room would have been helpful
the hotel itself, cleanliness of the room, additional facilities like the private beach, courtesy and efficiency of the personnel, the beautiful location, the park around the hotel, the view from the hotel
Nice castle hotel in a charming seaside town with easy access to Cinqueterre and Portofino area.Perfect views nice people delicious buffet breakfast.Everything luxurious and genuine.We loved it and would go back again !
everything no problems
Views from top of the hotel plus the setting
Location, staff, service small bathroom
nice hotel, nice garden and pool.Besaide the most beautiful beach Very small room for the price
A stylish hotel with attractive gardens/ bar and swimming pool - has an Agatha Christie atmosphere of rather sinister traditional elegance. Just by the beach - good views. Sestri Levante is a dreadful, touristy, very limited place - we wouldn't go back. Avoid it in the holiday season! We got badly bitten by mosquitoes in the pretty hotel garden. The breakfast crockery was dirty and food disapointing, mainly pre-packaged.
The nearby beach and the swimmingpool was both excellent and the staff was very nice
We liked the hotell very much and would say that it clearly a very good alternative. Nice pools good staff. The breakfast was ok, terrible juice machine but if you ask they will make feshly squeezed juice and then its great. Sestri Levantes beach is a bit industrial with houndreds of umberellas.
It was an amazing experience: beautiful, clean rooms; friendly, helpful staff; warm, neighborhood atmosphere.
Afternoon coffee in the shady and mature garden was delightful. Relaxing around the pristine outdoor pool. The public rooms were kept scrupulously clean. The bathroom in our superior room was very cramped and in need of updating. The shower cubicle was so small it was impossible to do anything but stand there and I am not fat. The food was unexciting.
Wonderful old hotel newly renovated, but retains a lovely, historical feel. Perfectly located to walk anywhere - breakfast was outstanding! We had mosquitoes in our room - husband was seveerly bitten during our stay here.
Hotel is old, with antiques all over the place and full of character
Hotel is a treasure trove of beautiful things. Bedroom was very comfortable. While it was possible to have a very enjoyable breakfast, the variety of fresh fruit was limited. They need to source an unsweetened muesli and of better quality. The cheese was supplied in pre packs, as were the honeys and jams, it was a pity not to be able to sample the wonderful cheeses of the region.
Very nice hotel with clean rooms..The staff was helpful..The bathroom was clean and big enough (for the triple room)..The towels also veru clean The windows needs change and the breakfast wasnt so rich..It was good but not very good
Perfect tourist class hotel. Really small things: no kettle in the room, noisy ventilator in te bathroom, noisy A/C in the room (we could turn off the both noisy things).
Nice clean rooms in the centre of Rapallo and friendly staff.
great location in heart of city. Easy walk from train or to beach. Older rooms but kept up nicely Rooms are dark and entrance to the hotel is in a very congested area.
We whould hhave appreciated better instructions about reaching the hotel from the Malpensa Airport. We took a taxi because we didn't know it there were any alternatives.
clean hotel location not quite what we expected, on top of shopping centre, but very quiet though and handy for shops
nothing specific - it was ok - i booked a car park place, and arrived at 7:30PM to be told that it was too late for the parking- they provided an alternative, however the point is that they should warn of any time expectation. Also, the breakfast was very basic
Great location - we were lucky to get parking nearby though
The hotel is well situated, it is in a quiet location but only a minute walk from the sea front. I found the staff, especially at the reception, to be the most polite, warm and cosiderate I have ever come across. I would have liked a little more choice in the breakfast buffet.
Very helpful staff and great location in the city center only a few steps from the lovely seaside promenade.
Friendly and efficient staff Air conditioning in room was marginal.
Good location, just out of busy section of town but close enough to walk, beautiful rooms with balcony overlooking the sea, great selection for breakfast, outdoor jacuzzi was fantastic for relaxing in the evening Free wifi internet and free parking was a bonus. No shower screen and shower head was hand-held which meant water all through the bathroom when showering....
Charm, privacy, interior and location, almost everything
The staff was very nice, the breakfest was very rich and tasty. the hotel has a very pretty design, it looks a bit like a palace. it's located not far from the center of beautiful Rappalo. the Jacuzzi didn't work, the bed was falling apart, the shits weren't clean. you could hear alot of noises from the main road. the flow water in the shower was very poor.
We liked the quiet surrounding, location, the service.
Suites had no Wi-Fi in spite of claim otherwise. Poor value for money overall.
Hotel in good location. Not on the see, but not far. Really quite place. Staff is friendly. breakfast is ok Room is not cozy
Pleasant atmosphere of a family run hotel with tradition and experience over the years - very appreciated. Beautiful surroundings, great location.
friendly, unobtrusive staff no swimming pool!
Exceptionally helpful friendly staff. Beatiful location. Garden view room amenity-wise was fine, but the seaview was significantly more impressive for the same price. By all means opt for the seaview if given the choice.
Loved the 'look' of the hotel and the wonderful terrace and outdoor spaces. also liked the it was close to the beach and had a swimming pool. The staff was very friendly and helpful. Our room was supposed to have a 'garden' view but really had no view as the garden was blocked by a large awning.