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United States to Milan Flight Information

Flights Arrive in Milan
Flights Depart from United States
Flight Price $320
Airlines WOW air, Air Italy, Lufthansa, Delta, British Airways, Alitalia, Air Canada

Top Tips for Finding Cheap Flights to Milan

Looking for cheap airfare to Milan? 25% of our users found round-trip tickets to Milan for the following prices or less: From New York $478, from Los Angeles $488, from San Francisco $494
High season is considered to be January, February and December. The cheapest month to fly to Milan is January.
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FAQs - Booking Milan flights

How long is the flight to Milan?

Flights from New York 8h 44m
Flights from Miami 10h 23m

What is the cheapest flight to Milan?

The cheapest airline ticket to Milan from United States in the last 72 hours was $320 round-trip on the route Chicago to Milan. The most popular route is New York to Milan and the cheapest ticket found on this route in the last 72 hours was $452 round-trip.

Which airlines fly to Milan?

In general from United States, Air Italy, Finnair and British Airways fly the most to Milan. The most popular route is from New York, and Air Italy, American Airlines & Air Canada fly this route the most.

Which Milan airport is closest to central Milan?

Milan is served by 3 major airports. Linate (5 miles) is the closest to the center of Milan, Malpensa is 25 miles from the center and Orio Al Serio is 28 miles away from the center. View on Map.

Book Cheap Milan Plane Tickets

(Round-trip)
Airports
Origin
New York
$433
only
$433
$352
only
$352
Chicago
$320
only
$320
Newark
$426
only
$426
Newburgh
$335
only
$335
Miami
$399
only
$399
Destination
Milan
$320
only
$320
$335
only
$335
Mon, Oct 8
ORD
Chicago O'Hare International
MXP
Milan Malpensa
16h 20m
Sat, Oct 13
MXP
Milan Malpensa
ORD
Chicago O'Hare International
29h 45m
Trip: 6 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
CDG
KEF
Mediocre 2.0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

YYZ
KEF
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

KEF
BOS
Good 6.6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

AMS
KEF
Good 6.0

The price

The delay

Thu, Nov 8
SWF
Newburgh Stewart
BGY
Milan Orio Al Serio
15h 55m
Sun, Nov 11
BGY
Milan Orio Al Serio
SWF
Newburgh Stewart
35h 50m
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Sat, Jan 19
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
7h 55m
Sat, Jan 26
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
9h 05m
Trip: 8 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 10 reviews
Boarding
6.8
Comfort
6.8
Crew
7.7
Entertainment
5.9
Food
6.4
JFK
MXP
Excellent 9.3

Great service, flight attendants were very accomodating, both reactive and proactive, and very knowledgeable.

The food was ok, a little soggy, and my headphone jack only worked when I pressed in the plug with my hand.

JFK
MXP
Mediocre 2.3

Only the person exit to me

The service in the airport jfk was very bad and they make me and my brother pay again for luggages and we pay when I book the tickets

JFK
MXP
Mediocre 2.0

N/A

The clerk was very rude and refused to explain the hidden baggage fee and misleading baggage info. I’ve also been over charged an extra $100 per baggage instead of $50 (cost as indicated on Air Italy web site).

MXP
JFK
Okay 4.6

Staff was nice

Delays to and from without much of a heads up, food was terrible and couldn’t choose both times. No zone boarding going to Italy, really disorganized. From Italy to ny, they moved my seat after a 3 hour delay, just adding salt to the wound

JFK
MXP
Excellent 8.3

The seats were comfortable, movie selection looked good. I liked that you could see flight information, ETA, etc. on the tv screen.

We taxiied for over an hour on the runway after being delayed because someone lost their passport.

Wed, Oct 17
EWR
Newark
MXP
Milan Malpensa
8h 05m
Sun, Oct 28
MXP
Milan Malpensa
EWR
Newark
9h 35m
Trip: 12 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 4 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
IAD
FRA
Excellent 8.0

Seats felt like Adirondack chairs..hard and no lower back support.

LAX
MUC
Excellent 10.0

Service. Crew genuinely cared about passengers.Well done.

N/A

EWR
MXP
Good 7.3

Good selection of tv shows and movies. Comfortable seats. Pleasant service.

The food was awful - basically inedible. I fly quite a bit, different airlines, and this was the worst I've ever seen/tasted.

FRA
IAD
Excellent 8.3

Meals not very good either way. Only movies that were not hits. Need more classic movies

EWR
MXP
Okay 5.6

Fast flight

Problems with movies and system. Terrible food.

Sun, Oct 28
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
8h 00m
Sun, Nov 4
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
9h 28m
Trip: 8 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 16 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
ATL
MAD
Good 6.6

Crew was kind and responsive.

Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty.

SWF
DTW
Okay 5.3

Love delta’s Customer service!

Was wearing shorts and flip flops and the A/C was on full blast which is at the bottom on the side so my feet and legs were freezing the entire flight!

JFK
PRG
Good 7.6

Complimentary beverages.

Chicken and pasta for dinner

ATL
SJU
Excellent 8.0

Cabin was too hot since the very beginning. Even in first class.

JFK
MXP
Excellent 8.0

The flight was very smooth and the landing also was very good. The selection of movie are plenty.

Thu, Dec 6
MIA
Miami
MXP
Milan Malpensa
9h 30m
Thu, Dec 13
MXP
Milan Malpensa
MIA
Miami
14h 54m
Trip: 8 days
8.5ExcellentShow reviews
Overall 8.5 Excellent
Based on 3 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
LHR
LAX
Excellent 10.0

Food and service were excellent! The best I've had in a long time!

Nothing!

LHR
FCO
Mediocre 2.0

Nothing

LHR
HKG
Good 6.6

Seats to small

BWI
LHR
Excellent 8.8

Nice staff, very accommodating to the fact that we were late and missing connections. The ground staff in baltimore were communicative and really nice about the delay. The ground staff in london were super on top of it, handing us a new boarding pass as soon as we landed given that we missed our connection.

The back of the plane is just SO cramped. Seems humane to take out a seat in that back section. The food was pretty dry. Would have appreciated a bit more explanation of options. I didn't watch any movies - just tried to sleep. We took off three hours late. It's surprising to me that none of the BA staff spoke italian. Would have been helpful for the missed connections as I ended up stumbling through some spanish to help an older italian couple who didn't speak any english. it was surprising how little translation there was!

FCO
LHR
Excellent 8.3

Two seats next to me were free!!! Food was good!

Luggage delivery at HFK was extremelly slow!

Mon, Feb 4
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
7h 55m
Wed, Feb 13
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
9h 41m
Trip: 10 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 3 reviews
Overall
7.0
Boarding
7.2
Comfort
6.9
Crew
7.5
Entertainment
5.9
Food
6.3
FCO
CTA
Okay 5.6

Boarding was late again, 25 minutes this time Seats are Too Tight

MXP
JFK
Okay 4.3

Not much. Mediocre everything. Was nice that the flight was not very full.

This was an Alitalia flight. Food was awful, flight attendants were quite rude and curt. Really poor experience overall.

TLV
FCO
Excellent 8.3

Crew was pleasant

Little hot on the plane

FCO
MIA
Excellent 9.3

Nice entertainment, good food and staff

Arms rest pretty smalls

LAX
FCO
Okay 4.3

the food is terrible. he literally dropped my bread and picked it back up to give to me. it was soggy, tasteless and disgusting even more given the rude crew. I never comment a review unless it was a good or extremely terrible experience. One of the crew members was extremely rude to Americans. God forbid we ask him a question he would keep walking. For the price I paid and the duration of my flight (12 hours from LAX-FCO) I wish I chose a different airline. that was the most uncomfortable flight I've had in a long time and I travel often.

Mon, Oct 29
EWR
Newark
MXP
Milan Malpensa
16h 50m
Wed, Nov 7
MXP
Milan Malpensa
EWR
Newark
9h 35m
Trip: 10 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 22,987 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YVR
DUB
Okay 5.6

Crew were nice, food on board was ok Given the long wait time at immigration, we did not have to wait for our bags.

Rouge seats are notoriously uncomfortable, especially on a 9 hour flight. Rouge Player entertainment sucks, very poor movie selection. Irish immigration took 45 minutes... a ridiculous amount of time in this day and age. My time with the officer took about 30 seconds, so obviously the problem is that they are understaffed...not the best way to start your trip to Ireland after a long flight!

YYZ
CLE
Okay 5.6

Very short flight so not much to comment.

Not that I didn’t like, but there was no entertainment and no beverage on this flight. Maybe add a “N/A” as an option in the survey. Flight was delayed, but we were kept updated.

LHR
YYC
Excellent 9.3

Excellent pods on business and very good food and service

YVR
EWR
Excellent 9.3

Great plane B 787

Paid online for food and most choices gone Overpriced

FRA
YYZ
Good 7.6

Boarding in Frankfurt was pretty good as all zones had their own gates- somethinh I am missing at YYZ.

Legroom is getting tighter and tighter in the Economy class and meals are getting smaller and smaller as the trays are apperaing bigger and bigger...

Fri, Oct 19
ORD
Chicago O'Hare International
MXP
Milan Malpensa
16h 20m
Tue, Oct 23
MXP
Milan Malpensa
ORD
Chicago O'Hare International
29h 45m
Trip: 5 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
KEF
BCN
Mediocre 2.0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

SXF
KEF
Good 6.3

Seats are too small

KEF
CPH
Okay 5.6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

KEF
BRU
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

Thu, Nov 29
SWF
Newburgh Stewart
BGY
Milan Orio Al Serio
17h 20m
Mon, Dec 10
BGY
Milan Orio Al Serio
SWF
Newburgh Stewart
18h 55m
Trip: 12 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Nov 14
ORD
Chicago O'Hare International
MXP
Milan Malpensa
12h 30m
Sun, Nov 18
MXP
Milan Malpensa
ORD
Chicago O'Hare International
13h 20m
Trip: 5 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
SXF
KEF
Good 6.3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

KEF
BCN
Mediocre 2.0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

AMS
KEF
Good 6.0

The price

The delay

SXF
KEF
Good 6.3

Seats are too small

Mon, Jan 21
SWF
Newburgh Stewart
BGY
Milan Orio Al Serio
15h 55m
Wed, Jan 23
BGY
Milan Orio Al Serio
SWF
Newburgh Stewart
13h 10m
Trip: 3 days
Overall 0.0 Poor
Based on 0 reviews
Mon, Dec 3
MIA
Miami
MXP
Milan Malpensa
9h 10m
Wed, Jan 30
MXP
Milan Malpensa
MIA
Miami
11h 15m
Trip: 59 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 1 reviews
Boarding
6.8
Comfort
6.8
Crew
7.7
Entertainment
5.9
Food
6.4
MXP
JFK
Okay 4.6

Staff was nice

Delays to and from without much of a heads up, food was terrible and couldn’t choose both times. No zone boarding going to Italy, really disorganized. From Italy to ny, they moved my seat after a 3 hour delay, just adding salt to the wound

MIA
MXP
Good 7.0

The food and service in general

The sets are'nt confortable.

JFK
MXP
Mediocre 2.0

Original flight was delayed, and therefore, missed the connecting flight. Nobody from Air Italia helped the situation , and the passenger was forced to buy a new ticket to Naples.

JFK
MXP
Excellent 9.0

Food and service

Entertainment lacking on a transatlantic flight

MXP
JFK
Okay 4.0

The crew was nice and made up for the nasty attitude of the lady at check in who pretend she could not find my reservation

First, they were unable to find my reservation for the return flight second they refused to assign me a seat Third they put me on stand by keeping me waiting for confirmation When I was finally allowed to board I had a terrible seat surrounded by screaming toddlers!!!

Sat, Dec 1
SWF
Newburgh Stewart
BGY
Milan Orio Al Serio
15h 55m
Mon, Dec 10
BGY
Milan Orio Al Serio
SWF
Newburgh Stewart
18h 55m
Trip: 10 days
Overall 0.0 Poor
Based on 0 reviews
Thu, Nov 8
EWR
Newark
MXP
Milan Malpensa
7h 55m
Thu, Nov 15
MXP
Milan Malpensa
EWR
Newark
9h 35m
Trip: 8 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 4 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
FRA
SEA
Excellent 10.0

Their airport service is outstanding. We were traveling with a mobility challenged person and they were so helpful in getting us through check in, out to our gate, and through boarding.

The service and staff on the plane are top notch, and the meals and drinks were very satisfying. The entertainment center on each seat had enough choices to pass the time. I rate Lufthansa a very good choice for trips to Europe, and will use them on my future trips.

KTW
MUC
Excellent 10.0

Very friendly people. Security guy helped me to get to the wifi at the airport. I could spend my waiting time very productive way sorting out my business emails:)

EWR
MXP
Okay 5.6

Fast flight

Problems with movies and system. Terrible food.

BEY
FRA
Excellent 10.0

Every thing

IAD
FRA
Excellent 8.0

Seats felt like Adirondack chairs..hard and no lower back support.

Wed, Oct 31
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
8h 00m
Fri, Nov 9
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
9h 28m
Trip: 10 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 16 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
RDU
SLC
Excellent 10.0

The flight crew was so nice! Roomy seats and plenty of snacks!

SFO
JFK
Good 7.0

Food was unexpectedly good.

The flight was delayed for 40 minutes. We could hardly catch connecting flight

JFK
MXP
Good 7.3

Not enough entertainment. Movies and TV series are old. There was a crew member when I came on board that was a bit rude and sarcastic.

ATL
SJU
Excellent 8.0

Cabin was too hot since the very beginning. Even in first class.

JFK
MXP
Excellent 9.6

Everything is good except our lunch as described below.

They ran out of chicken breast in our lunch packages, so the stewardess went back to get it. After 10 minutes she still did not show up, we turned on the help light, and still no one came. Finally she passed by and we reminded her the 2 chicken breast lunch packs, she said : "Sorry, I've forgotten about them" and ran back to get them for us.

Fri, Mar 15
MIA
Miami
MXP
Milan Malpensa
22h 40m
Sat, Mar 23
MXP
Milan Malpensa
MIA
Miami
19h 15m
Trip: 9 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 1,142 reviews
Overall
7.0
Boarding
7.2
Comfort
6.9
Crew
7.5
Entertainment
5.9
Food
6.3
TLV
FCO
Excellent 8.3

Crew was pleasant

Little hot on the plane

FCO
MIA
Excellent 9.3

Nice entertainment, good food and staff

Arms rest pretty smalls

FCO
TLV
Good 6.0

The flight itself from NYC was great, the connection flight was great.

The worst boarding process I ever seen! The airport people and crew didn’t tell people what’s going on, there was a uhh delay. Big lines of people just standing and waiting. The flight took off 45 min late!!

FCO
CTA
Okay 5.6

Boarding was late again, 25 minutes this time Seats are Too Tight

FCO
TLV
Good 7.0

Crew was pleasant

Boarding started 20 minuets late

Mon, Oct 22
LGA
New York LaGuardia
MXP
Milan Malpensa
10h 45m
Tue, Oct 30
MXP
Milan Malpensa
LGA
New York LaGuardia
13h 13m
Trip: 9 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 22,983 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YVR
HKG
Good 7.6

Ran out of the best meal option in Business Class...

YUL
YYC
Excellent 8.0

The team was very professional and friendly

YYZ
CLE
Okay 5.6

Very short flight so not much to comment.

Not that I didn’t like, but there was no entertainment and no beverage on this flight. Maybe add a “N/A” as an option in the survey. Flight was delayed, but we were kept updated.

MEX
YVR
Excellent 10.0

Service, Ecofriendly, Kind Staff

Nothing

BNA
YYZ
Excellent 8.0

Quick and organized airport and boarding

Old plane uncomfortable seats

Fri, Feb 15
MIA
Miami
MXP
Milan Malpensa
19h 20m
Tue, Feb 26
MXP
Milan Malpensa
MIA
Miami
11h 20m
Trip: 12 days
8.5ExcellentShow reviews
Overall 8.5 Excellent
Based on 3 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
MIA
MXP
Excellent 8.0

The plane was quite old so there were no individual TVs. For a long flight, this is a must.

FCO
LHR
Excellent 8.3

Two seats next to me were free!!! Food was good!

Luggage delivery at HFK was extremelly slow!

LHR
FCO
Mediocre 2.0

Nothing

LHR
LAX
Excellent 10.0

Food and service were excellent! The best I've had in a long time!

Nothing!

JFK
LHR
Mediocre 2.0

This is my first and last time taking British Airways. When I was boarding the flight. The flight attendant literally stood in the aisle in front of me talking to a patron. Instead of moving into the empty seat and letting the rest of us move to our seat. He refused and ignored us. As we waited,the captain made a brash announcement and the plane started moving. Twenty patrons included me were not seated. I never had a plane move when we were not seated. I have to squeeze by flight attendant to get into my seat. No courtesy. He didn’t care about me at all. I had a carry on and a baggage. How could he not care about the rest of the people who was standing Experience. To make it worst, I got sick from the pasta and spent to hours with stomach cramps, heats sweats, and nauseous. Will never do again.

They have the most inefficient boarding pass that literally turns into a mob madness.

Wed, Jan 16
MIA
Miami
MXP
Milan Malpensa
9h 10m
Mon, Jan 21
MXP
Milan Malpensa
MIA
Miami
11h 15m
Trip: 6 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 1 reviews
Boarding
6.8
Comfort
6.8
Crew
7.7
Entertainment
5.9
Food
6.4
JFK
MXP
Excellent 9.3

Great service, flight attendants were very accomodating, both reactive and proactive, and very knowledgeable.

The food was ok, a little soggy, and my headphone jack only worked when I pressed in the plug with my hand.

JFK
MXP
Mediocre 2.3

Only the person exit to me

The service in the airport jfk was very bad and they make me and my brother pay again for luggages and we pay when I book the tickets

MXP
JFK
Okay 4.3

Not announced to everyone that seats assignments no longer valid. Plane had no chargjng ports

MXP
JFK
Okay 5.0

Staff friendly, free movies on the plane.

Boarding is crazy without zones, or any order to the boarding process it’s just a free for all. The plane is kept too warm. And though I know the delays were not their fault a little more information about why we were delayed with more updates about when we would finally ge to move would have been appreciated. Also having to pay €100 for checking an 8 kilo bag is an absolute scam.

JFK
MXP
Mediocre 2.0

Original flight was delayed, and therefore, missed the connecting flight. Nobody from Air Italia helped the situation , and the passenger was forced to buy a new ticket to Naples.

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