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(Round-trip)
Airports
Origin
New York
$423
only
$423
$437
only
$437
Baltimore
$442
only
$442
Fort Lauderdale
$424
only
$424
Newark
$420
only
$420
Washington
$442
only
$442
$442
only
$442
Destination
Milan
$423
only
$423
$437
only
$437
$420
only
$420
Mon, Feb 5
EWR
BGY
27h 10m
Wed, Feb 21
BGY
EWR
18h 25m
Trip: 17 days
Overall 0.0 Poor
Based on 0 reviews
Mon, Jan 15
LGA
MXP
13h 50m
Sun, Jan 21
MXP
LGA
16h 23m
Trip: 7 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14012 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
PHL
LHR
Okay 5.0

I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA.

TLV
LHR
Excellent 8.6

Most things

LHR
SEA
Excellent 8.0

Behavior of board personnel

The delay in London

LHR
EWR
Excellent 8.6

Most things

Luggage took forever to be delivered in Newark--one of the longest waits I've ever experienced.

ORD
LHR
Okay 4.0

Connecting flight experience

Wed, Jan 17
JFK
LIN
21h 10m
Tue, Jan 23
LIN
JFK
13h 10m
Trip: 7 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 3254 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
7.1
Food
6.8
DUB
MAD
Mediocre 2.0

Nothing

Second time they lose my luggage. After 9 hours in the airport they were not able to put my luggage in the right place.

GRU
MAD
Excellent 9.6

My USB connector didn’t work

CCS
MAD
Excellent 10.0

Every thing

MAD
ORD
Excellent 8.6

Plenty of space for a long flight, left and landed on time. Overall very pleased

Only complaint is that there was not dairy-free friendly food option for either meal. I figured this would happen so I brought my own food and was glad I did

MAD
TLV
Excellent 9.6

Good seat compared to other airlines

The USB connector in my seat didn’t work

Wed, Feb 14
JFK
LIN
11h 35m
Fri, Feb 23
LIN
JFK
12h 55m
Trip: 10 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 26055 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
BNA
DFW
Good 7.3

Everything else

JFK
MXP
Mediocre 2.6

Plane was old and dirty, seat pocket had junk in it. Seat was broken and couldn’t stay up. In flight movies were from few years back with a center tv and no head rest screen. Crew on overseas flights tend to be older in age and less tolerant..much better on continental on the same route.

LAX
LHR
Excellent 9.2

Easy and efficient boarding for a busy flight. Efficient, attentive and intuitive cabin crew. Good in-flight entertainment and facilities.

The aircraft was extremely cold throughout the duration of the flight. Of all of the long haul airlines I've flown with, I find that American Airlines offers the least leg room.

DFW
SCL
Excellent 9.6

The food is very tasty, but AA has not changed the menu in at least one year.

JFK
CDG
Mediocre 2.0

Nothing. From the plane to the awful delay and poor service.

Lack of communication. Old plane, no comfort and 6 HOURS DELAYED. Truly disappointed by the airline

Mon, Jan 15
BWI
MXP
10h 30m
Mon, Jan 22
MXP
BWI
14h 39m
Trip: 8 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1540 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.5
Entertainment
7.2
Food
7.5
JNB
AMS
Excellent 8.0

Good multi media access and content

AMS
PRG
Excellent 10.0

Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight.

Nothing!

SFO
AMS
Excellent 10.0

From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew.

The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!

JFK
AMS
Good 7.6

Two hours delay in the start.

JNB
AMS
Excellent 9.6

Comfort economy well worth the extra.

Mon, Jan 15
DCA
MXP
11h 15m
Mon, Jan 22
MXP
DCA
12h 40m
Trip: 8 days
7.5GoodShow reviews
Overall 7.5 Good
Based on 1958 reviews
Overall
7.6
Boarding
7.7
Comfort
7.3
Crew
8.2
Entertainment
6.8
Food
7.1
CDG
BEY
Excellent 8.0

It es a good flight back

Items missing on duty free purchases

YYZ
CDG
Okay 4.6

Got pillow, blanket, headphone and eye cover

Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge

MAD
CDG
Okay 4.3

Crew was nice and responsive

The overall experience is regular at best

CDG
TLV
Mediocre 3.0

Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight

CPH
CDG
Okay 5.0

Nice food Right in time Police and customs formalities easy

Poor comfort in business class No entertainment at all

Tue, Jan 16
BWI
MXP
17h 40m
Wed, Jan 24
MXP
BWI
14h 39m
Trip: 9 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 817 reviews
Overall
6.9
Boarding
7.1
Comfort
6.8
Crew
7.4
Entertainment
5.8
Food
6.3
FCO
TXL
Mediocre 2.0

Got canceled and we were stuck in Rome. Had to spend $3k to get back to United States. Thank you Air Berlin for nothing

FCO
TXL
Mediocre 3.3

A cancelled flight, bankruptcy, no refund, no one answered through phone.

Hmmm

FCO
LAX
Excellent 10.0

Alitalia gets a bad rap, but I thought this flight was excellent, and a comfortably way to travel the 13 hour flight from Rome to Los Angeles. Cabins recently refurbished on 777 thanks to Etihad Airways investment. Food, and plenty of it, was excellent. Wide selection of wines. Choice between freshly made American coffee or Espresso (from Lavazza). Lie flat seats are way more comfortable than KLM. Esoteric selection of documentaries and Italian movies. Leather seats and color scheme is elegant. Also, business class lounge (Alitalia House) at Rome Fiumincino serves delicious freshly cut Italian cold cuts, cheeses, pastrries, and has an actual barista vs a machine. You don't get the sense that they are cutting corners, which is probably why the airline keeps losing money, but that is to the benefit of the traveler (for now). Service friendly. For nonstop to this part of Europe, or for connections to Southern Europe, it may be my number one Skyteam choice.

Check in is extremely unorganized and long lines at Sky Priority, but someone finally directed me to the VIP check in in the back, which you can use if you are flying Business Class or have Elite status. This was not indicated anywhere, though, so make sure you ask or look for it if there is a long line at check in. Then, the gate is very, very far. Not sure why they had me check in at Terminal 1 as the gate is in Terminal 3. Make sure to allow for plenty of time, and maybe see if it's possible to check in at Terminal 3, which may well save time. But for a 14-hour flight in total comfort, the trade off was worth it.

BRI
FCO
Good 6.6

Decent flight. On time departing and arriving. Luggage arrived with us.

Audacious prices for checked luggage. If you pay online prior to check-in €25 per bag If you pay at check in it is €45 per bag. This is downright theft by all the airlines who engage in this very profitable but nefarious activity and really needs to be stopped. First bag should be free/ nominal charge or at least part of the ticket price. (It is like a restaurant charging for cutlery and plates so you can eat . Would that be acceptable??)

VCE
FCO
Okay 5.0

Nothing about check-in and boarding.

Check-in was a zoo. The agents were more interested in gossiping and were constantly on the phone or running in and out of their stations. It took nearly an hour to get through the 10 people ahead of us. And then we were told that my 1 bag would cost $53 to check-in and that I would have to go to another counter in a far away part of the airport to pay...and we had 20 minutes before boarding. Afger running to the cashier, we were told that she had no time and that we should go back to the agent to pay! We ran back and paid, then went to look for our gate. It was finally listed as Gate 12. We got though security ok and got into the line for Gate 12. It was more like a scrum tan a line. Nobod seemed to be doing anything when all at once we saw people boarding. We went to the gate but were told that our flight was boarding at Gate 10!!! WTF??? Gate 12 listed our flight number and Gate 10 listed another flight, but we did as were told and boarded via Gate 10. None of other passengers knew what the hell was going on but we all made it to Rome along with our baggage. We will NEVER fly Alitalia again.

Fri, Jan 12
JFK
BGY
9h 35m
Fri, Jan 19
BGY
JFK
13h 45m
Trip: 8 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 17345 reviews
Overall
8.2
Boarding
8.2
Comfort
7.9
Crew
8.5
Entertainment
7.8
Food
7.7
BOS
MUC
Excellent 9.3

Brand New plane. Great German entertainment. Crew were very efficient but didn't show up with drinks as often as in the past but still more often than other airlines. Overall a wonderful experience.

Took two hours to start dinner service without a reason. Turbulences and a passenger with long legs were impeading my sleep but not Lufthansa's fault.

MUC
IAD
Good 7.0

between lunch and supper snack one isle had only one water serving and my isle had none. So for 6 hours we had no water serving. This is why I gave crew rating OK only. Also the supper pizza snack was horrible. By comparison, United gives full drink cans so they last longer. I suggest Lufthansa also should serve full drink cans in long flights.

SEA
FRA
Excellent 10.0

Service , on time

MUC
ATH
Okay 5.3

They don’t have order while boarding No space for the carry on- they didn’t ask to check them for free.

KRK
MUC
Excellent 8.0

efficient service. timely departures/ arrivals

Mon, Feb 26
EWR
BGY
16h 25m
Wed, Feb 28
BGY
EWR
18h 25m
Trip: 3 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Jan 16
LGA
MXP
13h 50m
Sun, Jan 21
MXP
LGA
16h 23m
Trip: 6 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14012 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
OTP
LHR
Mediocre 3.6

No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!

PHL
LHR
Okay 5.0

I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA.

PHX
LHR
Mediocre 2.0

1. Plane engine set fire while taking off... leaking fuel. 2. My bag fee was waived, but the next day after being grounded and put in a cheap hotel for the night, I was RECHARGED $100. 3. They knew my flight left at 9pm, still gave me ONLY 1 hotel voucher so I was kicked out of the hotel at 12pm with NOWHERE to go for NINE HOURS with 125lbs of luggage. 4. They provided a good voucher, but the cheap hotel they put me in didn't have a kitchen, USELESS. 5. The flight was LATE getting to London the next day and I missed my BRITISH Airway connecting flight to Thailand. Had to wait another 7 HOURS to get a flight out. 6. Terrible service, over priced and rude agents. The agent told me " I don't know who waived your fee yesterday, but I'm not." Cold, considering the plane I was on the day before was shooting fire about to explode. 7. I was rebooked no choice of seating or consideration.

LGW
ALC
Okay 4.0

Crew didn't reach middle of plane with Food & Beverage. Lots of fussy/serving of premium passengers but economy not really looked after. Was bashed into 3 times by same member of crew walking up aisle and not once apologised.

LHR
BKK
Mediocre 2.0

Late BA flight made sure I had to wait 7 hours to catch and EVA air flight. I want my money back. I paid 1000 to flight British Airways not to be crammed on a flight as a show away. Super uncomfortable seat on EVA and a terrible experience. I fell on the plane.

Thu, Jan 18
JFK
LIN
21h 10m
Tue, Jan 30
LIN
JFK
14h 10m
Trip: 13 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 3254 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
7.1
Food
6.8
TLV
MAD
Excellent 10.0

Krew. Comfort srat . Space.

MAD
MXP
Excellent 10.0

All

MAD
TLV
Excellent 9.6

Good seat compared to other airlines

The USB connector in my seat didn’t work

LHR
MAD
Okay 5.0

Pilot advised passengers of a flat tire in order to be prepared for ground crew and firefighters to inspect the mishap.

Baggage size for carry on luggage changed from BA to Iberia aircraft.

DUB
MAD
Mediocre 2.0

Nothing

Second time they lose my luggage. After 9 hours in the airport they were not able to put my luggage in the right place.

Thu, Jan 18
IAD
MXP
10h 40m
Sat, Jan 27
MXP
IAD
15h 10m
Trip: 10 days
7.5GoodShow reviews
Overall 7.5 Good
Based on 1958 reviews
Overall
7.6
Boarding
7.7
Comfort
7.3
Crew
8.2
Entertainment
6.8
Food
7.1
CDG
OUA
Excellent 8.6

Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure

Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)

YYZ
CDG
Okay 4.6

Got pillow, blanket, headphone and eye cover

Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge

CDG
ATL
Excellent 10.0

Good service at gate and on board

CPH
CDG
Okay 5.0

Nice food Right in time Police and customs formalities easy

Poor comfort in business class No entertainment at all

CDG
BEY
Excellent 8.0

It es a good flight back

Items missing on duty free purchases

Tue, Feb 13
IAD
MXP
14h 30m
Sat, Feb 17
MXP
IAD
14h 52m
Trip: 5 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1540 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.5
Entertainment
7.2
Food
7.5
SFO
AMS
Okay 5.0

Crew was very helpful.food

Food was not upto the mark.

JFK
AMS
Good 7.6

Two hours delay in the start.

AMS
IAH
Excellent 8.6

Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen.

SFO
AMS
Excellent 10.0

From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew.

The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!

AMS
PRG
Excellent 10.0

Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight.

Nothing!

Wed, Jan 17
BWI
MXP
14h 50m
Wed, Jan 24
MXP
BWI
14h 39m
Trip: 8 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 817 reviews
Overall
6.9
Boarding
7.1
Comfort
6.8
Crew
7.4
Entertainment
5.8
Food
6.3
BRI
FCO
Good 6.6

Decent flight. On time departing and arriving. Luggage arrived with us.

Audacious prices for checked luggage. If you pay online prior to check-in €25 per bag If you pay at check in it is €45 per bag. This is downright theft by all the airlines who engage in this very profitable but nefarious activity and really needs to be stopped. First bag should be free/ nominal charge or at least part of the ticket price. (It is like a restaurant charging for cutlery and plates so you can eat . Would that be acceptable??)

FLR
FCO
Mediocre 2.0

My flight cancelled. I waited 3hours in the flight. They said they provide the bus instead of flight. Now, I waiting 2 hours for they provide bus.

FCO
TXL
Mediocre 3.3

A cancelled flight, bankruptcy, no refund, no one answered through phone.

Hmmm

LAX
FCO
Excellent 8.0

The lady at the check in counter was super nice, I was a few kilos over and she didn’t charge me extra

The plane looked old and dirty

CDG
FCO
Excellent 10.0

Efficient!

Tue, Feb 20
LGA
MXP
16h 50m
Tue, Feb 27
MXP
LGA
17h 09m
Trip: 8 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 26055 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
SFO
DFW
Excellent 10.0

On time. Comfortable seat. Courteous crew. Easy transfer.

JFK
CDG
Mediocre 2.0

Nothing. From the plane to the awful delay and poor service.

Lack of communication. Old plane, no comfort and 6 HOURS DELAYED. Truly disappointed by the airline

CLT
SJU
Mediocre 3.3

Direct flight

Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats

BNA
DFW
Good 7.3

Everything else

LAX
LHR
Excellent 9.2

Easy and efficient boarding for a busy flight. Efficient, attentive and intuitive cabin crew. Good in-flight entertainment and facilities.

The aircraft was extremely cold throughout the duration of the flight. Of all of the long haul airlines I've flown with, I find that American Airlines offers the least leg room.

Mon, Jan 15
JFK
BGY
18h 15m
Mon, Jan 22
BGY
JFK
13h 45m
Trip: 8 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 17345 reviews
Overall
8.2
Boarding
8.2
Comfort
7.9
Crew
8.5
Entertainment
7.8
Food
7.7
LHR
MUC
Okay 5.0

The flight took off 2 hours late they must have known it was going to be that late, yet they lied saying that it was on time, forcing you to come to the airport early, then when you get to the airport they did the - oh its going to be 20 minutes late, no 40, no 1.5 hours late, heck it will be 2 hours late etc. Micro-tight seat pitch - I could barely sit in the seats.

MUC
IAD
Good 7.0

between lunch and supper snack one isle had only one water serving and my isle had none. So for 6 hours we had no water serving. This is why I gave crew rating OK only. Also the supper pizza snack was horrible. By comparison, United gives full drink cans so they last longer. I suggest Lufthansa also should serve full drink cans in long flights.

MUC
ATH
Okay 5.3

They don’t have order while boarding No space for the carry on- they didn’t ask to check them for free.

KRK
MUC
Excellent 8.0

efficient service. timely departures/ arrivals

EWR
FRA
Good 7.0

Luggage didn’t make a Lufthansa connection even though both flights w.

Wed, Jan 17
LGA
MXP
13h 50m
Sun, Jan 21
MXP
LGA
16h 23m
Trip: 5 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14012 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
LGW
ALC
Okay 4.0

Crew didn't reach middle of plane with Food & Beverage. Lots of fussy/serving of premium passengers but economy not really looked after. Was bashed into 3 times by same member of crew walking up aisle and not once apologised.

PHX
LHR
Mediocre 2.0

1. Plane engine set fire while taking off... leaking fuel. 2. My bag fee was waived, but the next day after being grounded and put in a cheap hotel for the night, I was RECHARGED $100. 3. They knew my flight left at 9pm, still gave me ONLY 1 hotel voucher so I was kicked out of the hotel at 12pm with NOWHERE to go for NINE HOURS with 125lbs of luggage. 4. They provided a good voucher, but the cheap hotel they put me in didn't have a kitchen, USELESS. 5. The flight was LATE getting to London the next day and I missed my BRITISH Airway connecting flight to Thailand. Had to wait another 7 HOURS to get a flight out. 6. Terrible service, over priced and rude agents. The agent told me " I don't know who waived your fee yesterday, but I'm not." Cold, considering the plane I was on the day before was shooting fire about to explode. 7. I was rebooked no choice of seating or consideration.

LHR
SEA
Excellent 8.0

Behavior of board personnel

The delay in London

LHR
EWR
Excellent 8.6

Most things

Luggage took forever to be delivered in Newark--one of the longest waits I've ever experienced.

TLV
LHR
Excellent 8.6

Most things

Thu, Jan 18
FLL
BGY
33h 35m
Tue, Jan 23
BGY
FLL
17h 25m
Trip: 6 days
Overall 0.0 Poor
Based on 0 reviews
Sun, Feb 4
JFK
LIN
19h 35m
Fri, Feb 16
LIN
JFK
17h 45m
Trip: 13 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 3254 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
7.1
Food
6.8
GRU
MAD
Excellent 9.6

My USB connector didn’t work

LHR
MAD
Okay 5.0

Pilot advised passengers of a flat tire in order to be prepared for ground crew and firefighters to inspect the mishap.

Baggage size for carry on luggage changed from BA to Iberia aircraft.

FCO
MAD
Good 7.3

EVERYTHING AS PROMISED . ALL WENT THROUGH IN A SMOOTH AND TIMELY WAY

TRAVELING IN COACH ON A LONG HAUL FLIGHT IS A NECESSARY EVIL

MAD
ORD
Excellent 8.6

Plenty of space for a long flight, left and landed on time. Overall very pleased

Only complaint is that there was not dairy-free friendly food option for either meal. I figured this would happen so I brought my own food and was glad I did

MAD
TLV
Mediocre 3.6

Not enough place on board. Very poor company

Sat, Mar 3
DCA
MXP
11h 40m
Sun, Mar 11
MXP
DCA
14h 32m
Trip: 9 days
7.5GoodShow reviews
Overall 7.5 Good
Based on 1958 reviews
Overall
7.6
Boarding
7.7
Comfort
7.3
Crew
8.2
Entertainment
6.8
Food
7.1
DTW
CDG
Excellent 8.0

The crew was good and very good pilot's

No leg room between seats

CDG
ATL
Excellent 10.0

Good service at gate and on board

CDG
NCE
Good 6.6

Short & easy flight

All ok

CDG
BEY
Excellent 8.0

It es a good flight back

Items missing on duty free purchases

YYZ
CDG
Okay 4.6

Got pillow, blanket, headphone and eye cover

Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge

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