Holiday Inn Executive Center-Columbia Mall

Reserved two room. Got there (after 4) only one ready and no time frame when the other would be ready. 4 people getting ready for concert in 1 bathroom. As we were leaving for concert the other room was ready. Stains on carpet topped it off.

overall clean hotel The cleaning staff knocked on every door loudly at 9am shouting 'HOUSEKEEPING' I heard them knock on at least 12 doors waking me up after a late night. The hotel had no remorse and stated this is their policy.

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It was very nice for looks, we weren't able to exstend our stay another night. No breakfast included. The shower was so low my husband wasn't able to shower unless he was on his knees. Member service wasn't the friendliest. For te quality of the hotel you wouldn't think it was more then a 3 star. The Marriott is less then this one and was a much better stay. We changed hotels and had a better room with bigger beds and a taller shower

Spacious hotel with restaurant inside. Gave us something to do while we stayed. The hotel is quite dated, and the walls were quite thin (could beard neighbors tv).

Seemed to be a good price for a higher rated hotel. We were not happy with the Convention-style hotel. Long walks to everything, not even coffee available in lobby without a charge, no easy breakfast option, air conditioner was laughably loud when it kicked in, faucet wined loudly when turned on, and more

Location I checked in between 7pm and 830pm. I have stayed at hundreds of hotels all over the world, and  the front desk was the most surly, arrogant,and rude hotel employee I have ever encountered.

Hotel was clean but people were allowed to party in the pool area all night and kept us awake. I called down and asked for a late check out because we did not get any sleep the night before because of the people being loud and was told no. Never again!

Staff was nice Limited parking and few handicap spots Too much noise while in room Room was too dark. Limited lights

Hot water was slow to arrive at the end of the hall and hot water pressure was inadequate. But by the time I found that out--in the morning, preparing to leave--it was too late to try to change rooms.

Good location and onsite amenities Outdated, old beds, dirty linens and carpets. Musky odor throughout hotel...definitely a 1-2 star experience.

The public areas of the hotel were nice. Our room on the 4th floor was SO damp. Everything felt wet including the bedding and floor. It also felt unclean. There was a whole piece of licorice in the middle of the floor. Very unpleasant stay.

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I was hesitant about booking this hotel because of some of the reviews. However, something I look for in a hotel is cleanliness. It is definitely a priority. Our room was clean and so were the areas in the lobby. My husband and I were not fans of the Sport's Zone restaurant. We ate breakfast in the restaurant and they had all of their tvs on sports channels. I can understand for lunch or dinner times, but having 25 tvs on during breakfast was distracting.

Public spaces and assistant hotel manager professionalism Extremely noisy rooms - A/C was too loud and soundproofing terrible. Could hear TV and conversations in next room. Internet was patchy (but new system was being installed). 2 out of 7 days my room was not made up even though I left it in the morning

The hotel was filthy and not well maintained. The indoor and outdoor pool's were murky and the space around the pool had not been maintained and was dirty. Everything made us feel 'gross' after being in the room. Internet did not work the entire (4) days.