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Room was comfortable and well laid out. It took a very long time to check in. The line was long and they were experiencing computer problems. Staff seemed stressed. The view from our room was of trash. Looks like they maybe remodeling.
The staff was very friendly and nice. Had a nice breakfast for adults. Room was clean. No fan in bathroom. Had a very slow drain in bathroom sink. Werent really big issues. Told front desk about drain when i checked out.
Hi my name is Matthew and i'd like to share a HORRIFIC experience i had at one of your hotels. So i specifically stayed in the Wyndham Hotel garden Philadelphia airport. Specifically myself and 4 others booked 2 rooms for the Rock Alliegence festival occuring in Chester PA. I arrived at the Hotel at about 10 30 to 11 am and attempted to check in. Was told that i cannot check in till 3pm due to rooms not being clean. I was understanding of course but mentioned that i would be at a concert and would not return till later that night. I was told my room would be waiting for me. So i hung around the hotel till the uber arrived to take me to the concert. I started talking with others and they had mentioned that there reservations were cancelled due to an overbooking. Upon hearing that i double checked my reservation to which the woman behind the counter stated that everything was confirmed and not to worry. Okay so fast foward to 11 30pm when i return to the hotel and attempt to check in and told that my reservation was cancelled. I received no phone call no email nothing! Was made to feel as though it was my fault when i had no idea. I asked to speak to a manager and was told "wait a minute" waited about 15 mins and was told to go to the other computer. I was handed a piece of paper to call expidea and work it out with them as they cancelled it. I attempted to state that i was told earlier in the morning that my reservation was confirmed. Was brushed off and was told "There are no rooms and there is nothing i can do, here is the number to call." The customer service was appaling and i will never go back.
The communications room only had two computers. Only one of them worked. When I called the hotel to confirm my reservation, there was non. You people charged me for something I did not get. Fortunately, there was a room available. I will never book with you people again.
The beds were awesome and the room was very clean. A very good location at the waterfront. The staff was very accommodating. The elevator noise was irritating. We thought at first it was the heater but later found out it was the clang of the elevator. The breakfast was fair but the burger we had the night before was great. No other complaints.
Very impressed with The Westin. The room was very clean and comfortable. Great choice for a laid back weekend to just getaway from the city. Good location. We would definitely come back for another stay.
The staff was present, courteous and helpful at all times - a rare treat in a hotel these days!
Staff was great.. Location convenient except for one of only 2 access roads was covered with 2' of water and closed.. This hotel sat unfinished for many years as a result of its owners trying to defy local ordinances. When the current owners took over its very apparent that the finishing construction was rushed, and there was little to No attention to detail, or even quality. Our room which was a deluxe suite was very nice and contemporary on first appearance. But stepping into the vast bathroom the lack of ATD, and current maintance was apparent. The ceiling covering the air duct was peeling paint from one side of the room to the other. 75% of the grout around the jacuzzi tub was either missing or falling out and the tiles around the base were falling out.. The toilet paper holder was so far from the toilet that you had to literally get up from the toilet to reach it and I'm 6' tall. We checked in 2 the 2 rooms we had reserved around 7:45pm and neither of our rooms were ready at almost 8 at night. My wife and I headed to the bar for a much needed drink and appetizer. Upon arriving at the lounge, I asked the bartender what she recommended. I was told that the shrimp, tomato,avocado with "garlic and olive oil" (as described on the menu) was " the best thing on the menu". When it arrived it was a bowl of shrimp tomatoe concasse, and diced avacado (way over ripe) drowned in a heavy cheese sauce. There was no.mention of cheese, cream or dairy on the menu, nor by the bartender who reccomended it. This is the Sheraton? Come on..this is simple stuff. I am a professionally trained chef, and have successfully opened and managed over 17 restaurants in my career. This is just basic common sense for a beginner to accurately describe your menu items. What if I or my guest were lactose intolerant? The menu implies something light and fresh, but what you get is the exact opposite. Big thumbs down here. Looking around there is indication, after indication once again that there is little to no care or pride put into maintaining this property. Crown molding all over is not even close to fitting together properly, carpet in common areas is pulling away from walls and stairs, almost every window we saw in the common areas was filthy and covered with hand prints. Just not what I would.consider as standard for a Sheraton, that is fairly new.. I want to be clear that every staff member I interacted with was incredibly polite and accomadating which shows that there is a manger in place with great pride for their staff. I'm guessing based on professional experience that there is non existent ownership in place that requires the staff to operate on a shoestring budget and that puts the margin before all else.
Wonderful customer service, comfortable and very clean rooms, and an awesome price! I loved everything!
Stayed one night on a road trip. Can't beat the location right off the highway. Comfortable bed, great air conditioning, great night's sleep.
Great location and free shuttle service was nice to and from downtown. Pricey on top of $25 cost for parking fee
Staff Bedsheets wasn't clean
Only thing wrong was late at night had young females running and Loud in the hallway.
Clean nice rooms Pool was dirty. Too many occupants in the pool. Hot tub was broke and dirty
I liked the amenities in the room , the coffee served was good and the bed was very comfortable. I liked the jet bathtub in the bathroom. I didn't like that the room didn't have any Windows to the outside. It only showed Windows to the hallway of the hotel. It was weird because people walking in the hallway could see into our room. The room also had some random stains on the couch and on the wall. I think the room overall was clean but they missed a few spots during cleaning.
Restaurant staff and food was incredible and convenient. The area around this hotel dormant look like a place we'd like to be walking around at night.
I loved the big bed and the cleanliness of the rooms. I didn't like that the television in the sitting room didn't work and the coffee maker was dirty.
Very comfy bed. Courteous staff. Convienent parking garage. And Pure Bread bakery one block away was great for breakfast.
Area was super convenient, fast pace to move through hotel , I hate waiting for ever for an elevator. The room was amazing for the price , love being a Starwood member most worthy membership . Well done Sheraton ! See yous soon Staff got a little attitude at front desk at one point but it was fine
Very spacious and clean. Very courteous staff Bathroom needed to be updated
it was good service, the people were nice, and the bed was comfortable. I will be staying again the water in the room took too long to get hot, and we had alittle trouble with the key card
Got a free breakfast coupon for the buffet, which was great.
Staff were helpful from moment we arrived to departure. Beds were very comfortable and room (on the HHonors floor) was clean and well appointed. Buffet breakfast could be trimmed down (omelet bar was barely used) and then included in room rate. Parking is also $15 extra if you add it to your hotel bill. You still park your own car and then get ticket validated at front desk. OR, just hold on to your ticket, don't have it added to your bill, and pay just $11 for an overnight stay to the parking lot attendant!
Friendly bar staff Had to pay for parking Had to pay for Breakfast, even continental breakfast
Scratchy sheets, drab interiors
The location was convenient for our purposes, but there wasn't much to do in the area. If you went out at night there really wasn't anything open. It's the sort of area that closes down after 5 p.m. The staff was friendly and the space was clean. Overall, it was a good value for the money. The bathroom drain was slow running, but that was the only problem with the room. The location is really better suited for business then for a leisure visit.
Parking was not included and no breakfast. Most other hotels include these things for the price.
room décor, tv, and internet service paying for parking
Nice place and the best hotel breakfast that I have ever seen. We asked for a crib and did not have one.
Choices of food at breakfast . Late hours for pool .
I enjoy my stay here the room was nice and roomy love the decor The room I was in had ants in hotel staff came and dealt with it but still ants
This is very close to where I was working for the week. The complimentary omelettes are a nice touch. Aside from breakfast, the food is mediocre.
Nice staff. Good breakfast. Room was much smaller than anticipated, thought there was going to be a pull out bed and there wasn't even a couch.
The Staff was friendly and accommodating. The breakfast on Friday was not hot and the toaster was very slow.
Overall, I liked my stay. Everything was clean and fresh and comfortable. The sink is too high for the average person and shaped poorly so that it pushes you away from the sink. These two design flaws make using the bathroom sink awkward for anyone shorter than 5'10". The towels were very thin, probably old towels. I expected better from the Hampton.
everything went great. rooms were perfect - handicap accessible and very clean. location was perfect for a attending a wedding in the area. signs on Rt 1 directing to the hotel behind the inn and no entrance access (exit only) from Rt 322
Breakfast! Nice omelet-making chef. Front desk staff very pleasant. Trouble finding it at night. Google maps directed us to a business park (or something). Other people in our group had same problem. No exhaust fan in bathroom? Signage to get to the adjacent restaurant would have helped.
The service! Everyone was exceptional! And the breakfast was fantastic. Really, a very nice experience overall! I wish we could have had a queen size or king size bed. We were there to celebrate our anniversary and had two double beds in our room. Not our preference for a romantic getaway! But the front desk staff was pleasant about it.
Cleanliness, hot breakfast & location Staff coulod not resolve requests (floor, etc). Did not advise of breakfast location/time, same for pool. They could not fix nosiy vibrating AC unit issue. Didn't even attempt top advise of lovely restaurant / bar by same owners just out back.
This guest did not leave comments about this hotel.
Location is great. Staff is very good. The in room heater is VERY loud and the breakfast accommodations are awful when the young hockey teams are staying in the hotel.
Clean. Roomie. Convenient location. Great Breakfast!
Comfortable beds , Pleasant staff ,clean very nice breakfast
The cleanliness and friendliness were second to none. Beautiful rooms and very well kept. Breakfast that was served was plentiful and delicious.
Its location is good and its quiet. All I wanted was a getaway and the hotel gave me that The tub in the bathroom needs a better anti slip surface. My tub was too slippery.
King size suit was excellent
Location, location, location. Once at the hotel, the car wasn't needed again. Coffee, Craft Beer and Calzones all within a 2 minute walk. New England charm in a vibrant college town. The workout facilities could use an upgrade and variety could be added to the equipment. The parking situation (Parking available on site for $20 per night or a block away for $5) is not ideal but is workable.
The room was lovely, quiet and private. The hot tub was spacious and gas fireplace welcoming in February. The breakfast was outstandingly fresh and the dining room was clean and charming. All in all, the experience was a nice addition to our visit to the Brandywine Museum.
We loved our room, the fireplace and Jacuzzi were delightful. The staff was wonderful. The location was great - very close to everything we wanted to do.
The sweet character, the location, the decorations. The pillows are lumpy, and the beds need upgrading.
Staff was very accommodating. Beautiful atmosphere. Great breakfast. It was hard to find.
The quiet and cleanliness as well as the good mattress and pillows which made for a restful night Nothing I can think of. Perhaps a bit more imagination could be used in planning the breakfast selections.
It was a charming place to stay. We were served a lovely breakfast. The room was very pretty and comfortable Wish we had a coffee pot in the room. Breakfast wasn't until 8:00 so we early birds had to wait.
This is a charming small hotel located very close to attractions in the Brandywine Valley. Great service, free afternoon tea, very nice continental breakfast included with a lovely lobby and wine bar. The rooms were clean and well decorated. A great place for couples for a weekend getaway and a very reasonable price.
Rooms clean, personnel extremely nice. Tea wasn't as elaborate as the travel book I bought made it sound, but still nice to have the tea available in the afternoons. Breakfast also extremely nice. We were very happy and would stay here again~!
I loved that the hotel was in it's own quaint village with little shops that was within walking distance. We went to the restaurant Brandywine Prime where we had an excellent dinner. The room had a relaxing and romantic atmosphere. Everything was great!
Hotel was friendly, with tea and cookies in the afternoon, and a good breakfast selection in the afternoon. The room was made up upon our return. We found the hotel very quiet and the location was perfect. I can't think of anything we didn't like.
It is very cozy and quiet. I didn't like the fact that I didn't get a chance to have dinner there. I had lunch and it was excellent.
A first class operation and staff. The room was great, as were the meals and customer service! Definitely choose this B&B over any nearby hotels.
The appearance, the spaciousness of the room and the antique furniture! No! I loved this hotel and recommended it to the the people in my training class.
hotel has great old world charm along with all the idiosyncrasies of creaky floor boards and micro bathroom. if you love the history you have to live that too.. also loved meeting up with Tom and Patrick and Clive who was charming. I don't like the tipping system having lived out of the US for over 20 years but I do understand the need for it. Food was just OK I found it a bit fussy. the service was excellent. they clearly have a great local following.
I did a late check in , traffic and bad weather from New York and the lady at front counter was so sweet and nice . With a big smile even at 3:30 am . I liked everything.
Nothing Layout of the room. It was awful, just awful. Would never stay there again.
The breakfast area seemed clean, the food was good except the sausages, they were questionable. The waffles maker was excellent and clean. The pillows and bed are very comfortable! Our suite smelled horrible upon arrival. It had a strong armpit smell, horrible! We left the windows and came back hours later and the smell had not completely left. We asked for a room change and they said all the rooms were booked.
The room was big and up to date. I have two young kids who loved the indoor pool. I will go back.
Great staff, service and breakfast buffet. Very nice room. Quiet. Perfect location for our trip stay. Bed was a little soft for one adult male.
Affordable, clean rooms, modern decor, great breakfast. The pool was FREEZING! Supposed to be heated. Found two spiders in our bathroom. Ick.
The assistant manager was rather belittling towards me
Access to anything you need and breakfast was great. Room was clean, bathroom was spacious.
The front desk staff was very welcoming and enrolled us in the membership program in a friendly manner. The room was clean and exactly as expected. In the morning there was a nice variety of breakfast items to choose from. The hotel is in a convenient location and I would gladly return again.
Clean rooms, nice free breakfast. Only downside was when we called the front desk for pillows and a toothbrush, they made us come down to the front desk to get them. In my past experiences, I have usually received items directly to the room. To me, this exhibited some laziness on the hotels staff's part See above
Convenience on the road. I reserved a room at Hampton Inn, Malvern because it was close to two local historic sites that I wanted to visit. The desk clerk referred me to a friendy Episcopal Church just a short drive away, which suited my Sunday needs very well. The room accomodation had several welcome conveniences such as fridge, microwave oven, coffee/tea maker, TV and was very quiet and fresh. The bathroom was supplied with thoughtful items. A large room had been provided for breakfast for a sports/family event in the area so the breakfast bar was adequately accomodating for just regular folk. I will definitely stay here again while visiting family in the area. One very small problem with the room was that the bathtub plug did not function to stop water flowing out. I also found that the room a/c unit could not be programed to my preferred temperature, which is higher than the default cooling setting