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A shout-out to the Newark Airport Marriott for their excellent customer service. Having taken a red-eye and landing in Newark at 5:55 yesterday morning, we went straight to the Marriott, not necessarily to check in, but to have them be aware that we were there, because we knew we wouldn't be back to use it until around midnight. The night clerk decided just to check us in early, at 6:30 a.m. We never went to the room, but left for our day in NJ and NY (and Neal Gottlieb 's Survivor viewing party, which was attended by so many relatives and friends). When we returned to the Marriott just past midnight, we attempted to print our board passes for this morning. When that didn't work, the same night clerk offered to try during the night and have them for us in the morning. Great. We went to our assigned room, and when we opened the door, we saw it was a wreck. It had not been cleaned at all. So it was a trip back to our now favorite night clerk. After explaining the situation, a supervisor got involved. We received an apology, and an upgrade to an executive suite which included a full breakfast. Thank you, Marriott!
Everyrhubg was great above average on all things.. Great service and room service food was beyond great.. One very rude women that was a clerk at the front desk about 3am in the morning needs to be fired. I don't want to give the hotel a bad review because of her. I asked about the shuttle and all were more than happy to call the bus driver. They said tell us when you are ready.. I walked outside and came back in and there was another clerk there. I said you can call the shuttle driver now please, I'm ready. She answered very ugly and rude sharp '' when I have time I will'' there were no customers at the desk. No reason that I should have been treated like that. I just thought to myself welcome to new jersey where all the rude selfish people in the world live and blew it off. But what needs to be realized is that people like this on staff there will cause this great hotel to lose customers.
The place was very clean and nice, and very professional looking. If you're not a posh business person, it isn't the best. We made the mistake of ordering Dominos to the room, and the hotel was obviously not very happy about "fast food" coming. First of all, they gave the delivery person a hard time and accused her of not really having customers here and being shady, before they finally called my room. Once I confirmed we had indeed ordered pizza, they wouldn't even let the delivery person come into the hotel, and I had to go outside to meet them.
The bed was comfy and divine! Check out time was noon. Service fell short. Shuttle took 40 minutes to arrive; I had to call twice. Massive plane delays brought me in at 3 a.m. and it was not fun waiting yet again. First room shown smelled to me of smoke; no problem about changing rooms. However, she said she would slip a new room key under the door while i could sleep (almost 4 a.m. by now) and she did not. It was easier to not leave the room when I woke (bc very tired) then to deal with trying to get a new key to my room when I would be checking out soon. I left hotel at 11:30ish a.m. without coffee but showered.
Hotel staff was nice, room was clean and not noisy. Restaurant staff were terrible. Can't be described as nice which is in sharp contrast to the hotel staff
Great bed, nice room layout, very quiet and dark which was nice for sleeping. If you close the curtains you will not be able to tell you are essentially in an airport. Restaurant was okay -- not bad, not great. A bit expensive for the quality.
Lobby and restaurants remodeled. You can walk to terminals but a shuttle is provided. Best place you can stay when departing from EWR.
The rooms and staff were nice The shuttle service was very poor. Understaffed shuttle service for people trying to make flights. If you are going to use mini-vans, you need to have more of them, or have bigger shuttles on stand-by.
Got in at midnight and still able to grab a quick bit in the restaurant/lounge! Staff was great and never made us feel rushed.
They set up a pack and play and refrigerator. Huge win! No bellman to bring our bags up. We had to push the luggage cart ourselves. The restaurant was initially rude when I asked to take food upstairs (to my husband and sleeping daughter). I was surprised that this was supposed to be "in" the airport but it still required a van to access. They will not direct you to a walking path. The van was included (nice) but the driver refused to go to the premier counter, leaving us to lugg baby and bags up multiple flights. Not as easy as for a solo business traveller
Amazing location adjacent to terminals Prices are similar to Midtown Manhattan
Had to pay for computer access in business suite, no free TV channels…..everything was promotional.
The room was spacy The front desk put me on hold for 7 minutes, come back and ask to put me on hold again. I hung up. Front desk absent for 5-10 on check out at 450am. Front desk needs to be retrained
clean comfortable and roomy...really nice breakfast
There is no noise from outside creeping in or from people in the hallways. The bed is very comfortable. The price is right. Food selection at breakfast is very limited. No other meals are available at the property and it is inconvenient to find a restaurant nearby. Parking fees are high.
Everything, microwave and fridge were available without extra charge, relaxing atmosphere and i felt safe in the environment. No dislikes here.
Convenient shuttle to the airport They provided me with take out menus for nearby delivery I ordered delivery from a nearby Italian restaurant and they delivered it right to my hotel room door. Nice indoor pool and jacuzzi There is no bar or restaurant in this hotel you have to walk down a road where there is no sidewalk to get to the Courtyard Marriot which is a short walk but 2 doors down to get to the food and bar. Menu and bar is extremely small.
The room was super clean and spacious. I would stay here for leisure or business anytime. We even had a little view of the city and planes coming into Newark Liberty. My wife and I drove here from Ohio and this was the perfect balance of what we needed. Cost effective + parking + NYC access A little far from the city and public transit but with a little creativity you can get there in no time for only a few dollars.
Overall the hotel was beautiful. The room was very spacious and neat. My stay was very pleasant. The jacuzzi was out of order and the pool water appeared to be dirty. I didn't like that you have to pay for parking if you booked a room and that you only have 1 hour of free parking.
Proximity to airport. Shuttle service to and from airport.
1st- Decent breakfast 2nd- Could not hear the airplanes even though we where right next to the airport. 3rd- After having an issue with the first morning having the lobby and breakfast area completely blocked by a school group, they moved them to a conference room are for the next 2 days to resolve it. 4th- Had plenty of power outlets around the desk. 5th- The free wifi internet was not slow, making it unnecessary to purchase the $9.99 a day "upgraded high speed" pass. After reading reviews for all the hotels in the area and seeing mixed reviews for all,I decided to to try each hotel for a few nights to see which was the best. Facing a 2-3 month stay in the area, I was going to be able to try a few. This was my second hotel after Holiday Inn Newark, so here is what I got. 1st- No bottled water in the room, maybe this is just a Northern US thing, because most major hotels in the Southern US and West coast have 1 or 2 free bottled waters in the room. 2nd- Had to pay $15+tax a day for parking even though when reviewing the description of the hotel it said there was a "Surcharge" for extended parking, it did't show the fees for parking until after booking even though it showed it as an amenity. I mean, I didn't have to pay for the pool, business center, gym, or elevator use, and they were all listed as amenities without noting a surcharge. 3rd- There was a smell to the room I couldn't place. It was a light smoke and minor mold smell. I got used to it after being the room for a few hours but every time I left and came back, there it was. 4th- Fridge was the smallest fridge you could possible find, like 1.2 ft2.
The staff , breakfast and pool The location kinda tricky
Upon arrival we found a spacious room which was very clean and updated furniture with comfortable double beds. Microwave and mini fridge were included as well as free parking. The free breakfast was nothing fancy but was adequate and got the job done. I was happy to find my favorite Kashi cereal, but the coffee wasn't to my liking. Overall I would definitely book this room again.
The staff was helpful for the most part. The room, the facility in general, was poorly maintained and run down. It felt like a dirty cheap motel. I asked the housekeeper to clean my room when I went to breakfast, nothing was done. I asked again at dinner and I came back to a pile of towels thrown on my suitcase, and the bed sheet just thrown on the bed. I called housekeeping who tried to explain that only the supervisor was on duty and that the do not disturb sign was on. This was not the case when I twice asked housekeeping to clean the room.
The price for the weekend was great but on Monday it double Not the best at all!!!
The location is extremely convenient to travel to and from Airport. The hotel amenities are very basic. It just provides stay. There is no microwave in the room. The restrooms are too small and there is no exhaust vent. The power receptacles are limited and located in very inconvenient location inside the room. So, charging phones can be frustrating.
We liked that it was so close to the Newark airport & the free shuttle ran every 30 minutes to/from the airport. The staff members weren't rude, but not really friendly either. The room was very small - it barely fit the 2 double beds in it.
What I really liked about this hotel is that all the staff is very nice. All the staff would say hello if they walked past you and were very helpful. I also liked that the bar and convenience store were open later than the other hotels in the area. My sister and I wouldn't get back to the hotel until 10:00pm to 12:00am and we were able to get a bite to eat and have a drink before going to bed. You can tell this is an older hotel so there is little things that could have been better but for the most part you could tell the management was really trying to get the hotel fixed up so the little things didn't really bother me like they would some people. When my sister and I first sat on the bed it seemed really hard and uncomfortable but it didn't turn out to be an uncomfortable sleeping experience. It was actually quite comfortable for my sister and I. If you are someone that needs a softer bed I wouldn't recommend this hotel. The location of the hotel was a bit confusing because the hotel is right off the highway so if you are going too fast you will most likely miss it and have to go all the way around again. So if you are someone taking uber and lyft just make sure your driver knows about when to turn into the hotel so you don't have to pay extra. Even though I smoke cigarettes I didn't like that the ash tray was right next to the restaurants door. It just seemed really weird to me to have it right there when people have to walk out that door. Also even though they have an ashtray right there people had been throwing their buds on the floor and staff was walking around collecting big trash but didn't stop and pick up the cigarette buds.
For $79 plus tax on a weekend night through kayak, it was great. There were only two things: 1) The room could use a mini-fridge. 2) Saturday morning, around 8:30 am, there was house music blasting from the first floor that you could easily hear on the second floor. I realize this was from a group holding a gathering there on Saturday morning, and would be hell on anyone who checked in late, but I couldn't blame the hotel.
Nothing The hotel is nothing like the picture, it was very dirty and old. This is the worst experience I ever had. DONT BOOK THIS HOTEL, its full of roaches !!
Location Housekeeping waking you up early by knocking once and opening the door on you, even if the lock is on. It's annoying!!! Check out @ 11am they'll be attempting to open the door on you around 9am.
A place to sleep Bathroom not very clean
Okay for a budget short term stay. Decent proximity to Newark airport with free shuttle to AirTrain station running every 30 minutes. Staff was courteous. Room was clean and bed was comfortable. Hallways and shared spaces smelled stale/ like faint cigarette smoke and were humid/ not air conditioned for most of our stay. Our air conditioner in the room was also not functional.
No hot water. Reported this to staff. No results, one week apart. Seems like they could care less
Okay for the money Bar/restaurant was over priced and the WiFi was down. The doors do not close very well...
Location & Price are great! Good breakfast included with hotel stay. Had to switch rooms b/c of a grainy picture in tv and shower stopping up. Also, b/c of warmer temperatures during this winter season the hotel decids no to offer heat in the rooms...WTF? IT STILL WAS COLD AT NIGHT!
Downtown location, close to restaurants and activities. Friendly, helpful and efficient staff
I asked for a "quiet" room and ended up next door to a group of women who were clapping, cheering, and in general having a good time. I don't mind people having fun but at 1:00 in the morning I really wanted to get some sleep.
I had low expectations based on reviews, but rooms were clean and spacious and recently renovated. Wifi worked fine for me. Staff were friendly and attentive. Good value for the money. Maybe I just got lucky this time, but nonetheless I'd stay again. Fine for a night. The area is a bit dicey, but not so much so that it should prevent you from walking to the train station, etc.
Stayed for 4 nights for the 2016 Star Trek convention in NYC. No regrets. Staff was friendly and helpful. Convenient, free parking. Clean, comfortable room. Good breakfast. Walking distance to Newark Penn Station. Reasonably safe urban neighborhood. Easy access to NYC via PATH or NJ Transit. Price compared to NYC hotels. My room had a nice view. Was able to park the full day after I checked out. Elevators malfunctioned one morning (this was a huge annoyance). Area around hotel closes very early (no good restaurants, convenience stores, etc).
Rooms updated but small, adequate for my business needs. Onsite restaurant, excellent food and service but is pricey. Parking is free, good news, finding a parking spot can be difficult but attendant is helpful, may have to park 1/2 block away.
Good location for getting into NYC. The breakfast was pretty good. Employees were very friendly. Room was clean. Bathroom door did not close and some of the walls had paint/wallpaper peeling off. Vending machines were all either non-functioning, didn't take bills, or were not well-stocked. We ordered a cheese pizza when we got in for a quick bite to eat and it was possibly the worst pizza I've ever had, especially from a restaurant. A frozen pizza would have been better. Our neighbors rolled in around 2 AM and were loud and woke us and kept us up until about 5:30 - 6AM when we finally had to call the front desk to ask them to do something about it and even then it still took a while for them to quiet down.
Every thing Parking
The location is very close to train stations and the free parking is a very nice perk. If they run out of parking they will park it for you. The elevator is simply amazing. It sounds like such a little thing but it is really fast and they don't shut them down on off hours so you're never waiting for one. As other guests mentioned the A/C doesn't work very well. If you turn it all the way to cold (past the temp settings) it will get comfortable after about 30 minutes. The bed is very lumpy and extremely uncomfortable.
- Good complimentary breakfast - Decent gym facilities - Convenient free shuttle to the train station and airport - WiFi fairly fast and reliable I was put on a floor that was renovating (maybe all floors were renovating). As a result, the entire floor looked really run down, it smelled like paint, and it was loud.
We were very well , near restaurants, quiet place, very good breakfast and free parking........................................
The food and the shuttle service as well The first room smelled like cigarettes and was tiny. But the second was nice
nothing difficulty getting to it. Staff not really friendly. Too dark
Our room was very nice and the bed and bedding was very comfortable. It was a very quiet stay.
Free shuttle service between EWR and hotel, both ways. Staff was friendly and helpful. I had a room on the 6th floor, it had a vaulted ceiling which was lovely. Clean luxurious sheets, beds were comfortable with pillow options. Plenty of space. Large mini fridge in the room. Convenient, Way better than sleeping on the floor of EWR. Wifi did not work. Elevator incredibly slow. Air quality in my room was not great, was pretty stale and overpowered by air freshener. The windows were not openable to add fresh air. Food in the restaurant is subpar, with virtually no clean eating options. There are no other food options in the area, as the hotel is located amidst train tracks, gates, car parks and rental lots that seem to stretch to forever. $2 for a small bottle of Poland Springs bottled water in the vending machine.
I liked the customer service! Carlos was our waiter one evening and he was so sweet and friendly. The shuttle drivers were also wonderful. Friendly, professional and very nice!! The breakfast was very good also. The only thing I didn't like was that my bed was not made one day by housekeeping and the did not replenish the coffee nor did they remove the melted ice from the ice bucket. I was very disappointed in that part of the service since, as a mom, I do look forward to going to a hotel to be a little spoiled. I didn't complain to the front desk since the rest of the hotel experience was wonderful!!! All in all I would go there again.
I stayed in this hotel twice during January 2017. The hotel has a good location, it is close to the airport, the neighborhood seems safe, and the shopping area is not too far. It has an acceptable shuttle service to the airport. The rooms are spacious and their beds are comfortable. During my first stay of three days, the room was cleaned just once. When I inquired the reason, a woman receptionist explained that when you stay there for a few days the housekeeping personnel “sometimes” skip a day of cleaning. She said that she was alone, that all housekeeping personnel was gone for the day and the manager was out as well. She offered no other explanation and her attitude was of an upset person. As if I was annoying her with my problem. When I returned the second time, I complained to a supervisor, he apologized and said that the mentioned receptionist was wrong, adding that unless I had a “do not disturb” sign on the room door, there was no reason to not have skipped its cleaning. He also gave me a couple of vouchers to compensate for my aggravation. I suggest to closely supervise and train that receptionist to make her understand that clients are needed to pay her salary and they deserve to be treated with respect.
The room was very large and quite attractive. The bedding was excellent and we had a great rest before and after our travel overseas. Nothing at all!
Clean, fast shuttle, good breakfast.
The bed!! So comfortable. Also I left my luggage on the shuttle, and they were very helpful in facilitating my getting it back. The plane was late, and the shuttle took much too long to pick up.
Clean, comfortable rooms, decent food and drinks, timely shuttle to the airport, great price. Better than a park and fly hands down! What more could you ask for!
Convenience I reserved king but I got two twin/double, I did not bother to change when I realized in my room
Very nice room and very friendly staff. Free shuttle to and from airport. Nice rate. Coffee and muffins were available at 4:30 am. Other guests were extremely loud- banging doors and yelling in the hall the entire night. It kept waking us up. Our wake up call rang at 3:40 instead of 4:40. We reserved a shuttle and one of the drivers never showed for work; so at 4:50 on the morning there were four families trying to get to the airport for our flights. The driver was very, very nice but one family was forced to stay behind.
Close to Airport , Friendly staff, Good restaurant WIFI was poor on 8th floor . Could not surf internet properly.
Helpful staff. Great food at Teds! The shabby leather chairs in reception don't reflect the overall quality of the hotel.
nice updated room. blankets were like brillo
I liked that it had shuttle No pool or jacuzzi for the prize
Apathetic, robotic staff that did nothing to accommodate traveler that encountered a major issue
Nothing - rooms were dirty - bad room odour -
Parking was not included
The room was clean. It appears to have been upgraded and the AC was good. If you are there to work, it's quiet and a good place to stay as long as you are willing to put up with the staff's poor attitude. The staff was extremely rude. The fridge did not work and when I reported it to the desk clerk she asked "So... do you want me to send someone to fix it?" Really?! I wonder what she thought was the reason I told them it wasn't working and my drinks were warm. After reporting it three times I finally got maintenance in the room at 9:30 PM, the guy said he'd be back in 10 minutes and never came back. The next day I saw someone in the hallway and told him, he came over and brought a new fridge. More than 24 hours after I first asked for it to be fixed or replaced. I found all the staff to be rude and unwilling to help with the most simple request. There are no restaurants around so you are stuck paying an insulting high price for everything you eat or drink. The breakfast buffet is 14.95 plus tax and you have eggs, sausage and potatoes as "hot" food; fruit and french toast and muffins. Don't expect more.
Staff was super rude. Room was dirty. Absolutely disgusting
We arrived much later than expected at Newark Airport. Fortunately for us, their airport transportation runs 24 hours. Called the front desk a couple of times about the transportation and they were always nice. It was also good to see a 24 hour pantry stocked with some pretty decent quality foods and baked goods, as all the airport concessions had closed with our late arrival. Our room was clean, modern, and nicely appointed. Overall, would highly recommend this hotel. Food in aforementioned pantry was a bit pricey. Bathroom fixtures needed some repair, but admittedly I forgot to tell them when I checked out. Location of the hotel not the greatest if you want to walk out of hotel grounds.
The location to the airport is good. The rooms were just okay. The parking was ridiculous. They did not have enough spots for how many people were there. I can't believe you have to pay for parking when there was not even enough parking to park there. Spent a lot of time driving around the parking lot and parking just where our vehicle would fit....usually no actual parking spots but rather parked on grass or in non parking area and left vehicle there. We asked for towels one night and never got them. The walls are very thin and we could here everything going on in the rooms and hallway. The rooms were not all that clean and the pillows were terrible. I would not stay here again.
Comfortable bed nice staff Needs to be renovated in areas
We enjoyed how large the rooms were for the price we paid. Also conveniently located next to Penn Station.
No running water. Not advertised at the time of booking although they knew there was a scheduled outage for repairs. Had to check out, get reimbursed and go to another hotel upon learning that there was no running water at check in.
The bed was comfortable and stay was good. Don't order order room service . The food was terrible.
Clean, very close to train station. Don't expect to check in before 3pm. Breakfast in the restaurant was terrible. Got the corn beef hash... by far the worse I've ever had.... tremendously overpriced for the quality of food. You will hear the honking from the traffic until approx. 10pm. The area surrounding the hotel is not nice... I would recommend not walking around much.
Despite the fact that we were moved to another hotel without prior notice they ensured that all transportation and amenities were covered by them. We were told that we were going to be switched out to another hotel the minute I checked in, despite the fact that I had confirmed my reservation the previous night with kayak and the hotel the day before.
Easy access to trains, Amtrak & PATH. Food was good. Service very good. Staff very good and nice. Very secure. The room door was slightly off kilter so it made a lot of noise when shutting
It's quite convenient, although the area isn't great. Staff was rude. They need to learn how to smile because their vibe was negative.
Bathrooms could have been cleaned a bit better. Seemed to have hairs (not ours) in some areas.
I did like the access to the New Jersey Transit and airport. There are some resturants and shops in the building to pick up anything needed. The hotel staff was very nice and helpful to any questions we had. I did not like a few things in our room, such as, no place to hang a hand towel, the sink counter was badly cracked with a poor fix job, and the hair dryer was very old and weak. It seemed as a left over from another guest. The safety is questionable. I was there with my husband and felt okay but we both felt uncomfortable at times. I would not recommend staying alone or walking the streets at night. If you are there to visit NYC, I highly recommend staying in the city over NJ. With the cost of transportation and time back and forth, you waste time and money.
The hotel was comfortable and had all the amenities one could need. The staff was friendly and helpful. We were able to check-in before 11 a.m. without an additional fee, took advantage of the free shuttle to the airport several times to get to the Amtrak station and head into New York City. When our room keys stopped working at we went to the front desk for assistance, not only did the clerk apologize for the inconvenience, but she advised that if it should happen again, we didn't need to return to the front desk. Instead, we could call from a house phone near the elevator on our floor and they would send someone up to assist us. This hotel provided great value for the price and I would definitely stay there again. When I checked out, I inquired about paying for parking. I was told that I would need to pay at the gate when I left since there were no charges on my room bill. However, I was not advised until I pulled up to the gate that they only accept cash there. Luckily, I had enough cash on hand to pay for my 2 nights of parking, but it would've been nice to have the opportunity to pay by credit card or at least forewarning that only cash is accepted at the gate.
Shuttle service to and from airport prompt No breakfast provide unlike most in area
Very helpfull staff Paid breakfast is not eorth the money
I like that this is a pretty consistent hotel. I've stayed in Doubletrees all over the country and the staff is always friendly, the beds are typically very comfortable and the rooms etc. are always clean. I don't think that customers staying in the hotel should have to pay for parking. It is outrageous to have to make that extra payment when you're already paying a pretty good amount to stay there. Also, it wouldn't hurt to have affordable food in the restaurant. Since you don't have a free breakfast, at least make it affordable.
The only reason I was at this hotel is because I missed my connection and was rebooked to leave very early the next morning. The airline did not cover the cost of the stay so I had a choice and picked the Doubletree. From booking to check out the stay was a disaster. The shuttle took over 30 minutes because no one at the hotel notified him people were waiting. Upon check in at 11:30 pm I asked for a 4 am wake up call. I confirmed it before I went to my room. At this point, my phone is completely dead, it wouldn't even turn on. I literally plugged it in and fell into bed. The wake up call never came, but thankfully, due to a a leaky faucet that dripped all night long, I never fell deeply asleep and happened to check my watch at 4:18 am. I got ready and went to the lobby to get coffee, which was supposed to be there 24/7 according to the person who checked me in-- nope, coffee service doesn't start until 6:00 am, a change was made last week. If you are stuck at Newark and are looking for a place ro stay, go somewhere else!
Convenient location to the airport and decent shuttle. The warm cookie is always good. The room was not in good shape. The chairs had big stains on them and things were falling apart. When I checked out and showed the front desk person the pictures of the problems of the room she did not apologize but just glanced at it and said she would tell housekeeping.
Value, and great view inside from inside balcony Got off elevator and looked for room. Sign said rooms 501-527 left and 529-549 right. My room was 528. Figure that out. It was around 2 corners, but room was great in the end.
Perfect hotel stay. Everything was lovely from the pool, to our hotel room, to the staff. They even welcome you with hot cookies! The best part is the Hilton Double tree is inexpensive :)
Everythings good, thank's!! The room is a little old but everything works and very clean!!
Bed was comfertable, room was clean Wall plugs far from bed Showerhead did not function well
the room was decent the bathrook could be better atleast with fitting shower curtains. the fitness center was convenient also but its closes at 11, what about the guests that work late shifts that want a quick workout? any exceptions? the time the gym closes, no indoor pool, cafe was over priced, there were no king size bed smoking rooms.
Convenient location, provided shuttle to airport very early in the morning. Requested wake-up call but never got one.
Lication to the airport at newark Hotel smell not clean
It's close to NYC Everything. Never felt welcome. Overall renovation from the staff to the rooms themselves. 4star rates and you get a 2star hotel.
The room was super convenient to the airport and immediately off the hwy The bed was like a prison mattress, paint peeling, and I could hear the neighbors using the bathroom, not the toilet flushing actually USING THE BATHROOM....
Nothing Dirty- biker gang partying all night being rowdy
The rates they have are 4star hotel rates and the hotel itself a 2star hotel. No value for my money. Beds aren't comfortable at all. The hotel itself as a whole could use some major renovation. Improvement on staff too. The old guy at the front desk wasn't that welcomimg. Being that close to one of the busiest airports around, a lot of money is being made so doing all those improvements is possible. All around environment
I liked the shuttle to NYC. The hotel had a strong odor and I'd I need of some repair. Our room had obvious water damage and rust in the bathroom.
Clean room. Good location. Good, affordable room service. There was a strong smell, like citrus cleaning fluid, throughout the hotel. I saw this mentioned on other reviews -- not sure of the issue there. Also, the tub drain was slow, causing buildup during showers. And during part of the stay, the wifi went down.
Every thing Nothing
Close to airport The room was filthy. There was hair all over the counter and dried toothpaste on the sink. We didn't feel comfortable sleeping in the beds with the rest of the room that dirty.
Decent continental breakfast. Decent sized rooms Mediocre quality rooms.
Hotel didn't have our reservation. They were sold out
The rooms were clean and comfy. Staff was rude
close to NYC except with traffic could be 1 hr no working ice machines. no gym or pool.
I liked everything about this hotel, it is very reasonable price wise, staff is very pleasant I word reccomend this hotel to any and every one There's nothing I disliked about this location, The only thing I did dislike was I didn't see public transportation that could take me to Newark Penn Station wanted to go to NYC via the Path train
Nothing In a room next to a party group that had loud music and talks until 5am. Called reception, they would send "security" to tell them to stop but nothing happened
Staff very nice at the check inn an out. Hotel very quiet, not noise b good sleeping environment.
Really good sty at Comfort Suites. The front desk ladies and the shuttle driver were really helpful, courteous and really nice. A few things that I want to mention: 1- I requested a corner room, of which I got. But, there was something wrong with the ceiling paneling in the bathroom and the actual panels in the ceiling flapped up and down during the my stay. It was a little annoying but bearable. 2- There was a long hair on the bedding under he shirts when I pulled back the covers. I wasn't grossed out but still, not a good look overall. 3- A huge plus was there was a balcony sliding door that opened and I was able to get a view of the city and fresh air. I really enjoyed that. 4- The bed was extremely comfortable, I slept like a baby,
Airport shuttle came late and the staff refused to help us with the timing of the shuttle.
Basic accommodation for the budget traveler. Stay only if you missed your flight out of Newark or have a connection. Had specifically requested a non-smoking room. They had only smoking rooms available. The smell was so bad that my wife and I had to keep the windows open (in December !) to breathe some fresh air. As a small mercy the housekeeping gave us some room freshener to spray. The on-site restaurant is too pricey. The breakfast at the restaurant ($11) was not at all good. The front-desk did not mention that the restaurant would be closing early. When we reached the front desk, they just gave us a Chinese take-out menu. This worked out better because the Chinese food was much cheaper and tastier (I'd recommend that). The good part is that the hotel had an airport shuttle. If you don't have a car, that's a cheap way to get to the city and other places.
location and the fact it had onsite Restaurant
its just fine.the staff is not very helpful. the room is old and not very clean.But its fine for that price.
Front desk staff and hotel shuttle driver were fantastic. Room service was prompt and thorough.
The hotel is close to the airport with a frequent shuttle service between the hotel and the airport. It is basic and not the most luxurious or fancy hotel, but we didn't want to pay the price for that kind of hotel. This one was clean, the rates were reasonable and it is far enough away from the runway that it wasn't noise but close enough to make it a short transfer. It may not be where I would choose to stay for a holiday but if I wanted somewhere convenient to stay before or after a flight, then I would definitely use it again.
Love how close to New York and how easy was to get on and off the highway. The water pressure was low.
I liked being picked up from airport by courtesy car. I liked the selection of movies. I thought the hotel was very good value for money. The front of house receptionist stayed on a personal call all the time she was checking me making it hard to ask her questions and i found it a bit unprofessional. She was very helpful however later when my remote control did not work she got me a new one and was able to answer all my queries well.
I thought the location was excellent. I really appreciated the free shuttle from the airport. The room was just fine and we ordered pizza. It tasted great. It was as good a rest as a person could have on a layover.
We really liked how close the hotel was to the airport. The shuttle between the airport and the hotel was about 5 minutes. If you're not used to road noise you may have difficulty sleeping
Transportation No consideration for guests
The very unhelpful staff. Expensive prices at the restaurant and the parking.
Surprisingly being next to a hockey stadium on a game night it was very quiet. We specifically asked for the quietest side of the hotel not facing the Broad Road. That might has to do with the quietness, and the floor was not so busy. The room was generally clean except the shower floor I can see black dirt residue. The front desk was curteous. We didn't like that there was no parking or rather we needed to pay an additional $21! Tax was quite high already on top of the rate. I wish the parking could have been covered or a bit less than 21.
The gentle man at the front desk was the absolute sweetest and most helpful person i've ever had the pleasure of working with. I stay at many hotels, and none the less I know that any Marriot hotel i've stayed at is built to work at its finest, but this gentleman went above and beyond to assist me and make sure we were comfortable. He helped me not only get a clean room quickly where I could put away my things and freshen up (since I had arrived much earlier than check in and had an event I needed to get to) but and when incurring a problem (When I thought I lost my ID and Debit Card) was helpful in helping me find it. It a shame on my part that with my terrible memory, I cannot remember his name. He was a caucasian male, in his late 20s promoting some football event, I believe, with a green shirt. My sister, A friend and I were attending a concert later that evening so we only booked the hotel for a one night stay in NJ, but with personnel like him and the cleanliness and professionalism of both the lobby as well as our hotel room itself, I felt like I should've stayed longer had I not already booked the rest of trip at the Ritz in Manhattan. Very satisfied. Definitely will be coming back again.
The hotel is very hard to get to. There is no space to pull up to check in. The parking garage is extremely expensive, and when I arrived the staff had such thick accents I couldn't understand anything they were saying.
The room was very clean and comfortable. The staff was very friendly and the breakfast was very good. Joe's crab shack is right next door as well. The area is not very good. Went for a walk in the afternoon and felt very uncomfortable. Had to pay for parking as well.
the bathroom was perfect, the bed and the comforter were very comfortable, and the tv was a great size and quality the food downstairs was way too expensive and there wasnt any kind of complimentary breakfast.
Stylish Very thin wall. You can hear what your neighbor is doing. Bathroom poorly made. After you take shower, it is wet everywhere.
I loved the style of the hotel and how clean it was and all of the updates it had and everything. The only thing that turned me off was the staff. Although super nice they are SUPER lazy. I have gone to plenty of other hotels and when I ask for something they send someone up to the room with it. Nope not these people, he told me to come down to the desk and get it myself unless I wanted to wait a while. (I was also on the 11th floor and just got back from a 6 hour car ride, but I went down there anyway) overall I don't think this room was worth what I paid for especially because it is in such a bad area. There are plenty of other hotels that are just as clean and are cheaper.
The view was gorgeous and the room had some nice, high tech features. I enjoyed the clean style.
I grew up living in Newark and I remember it being a bank many years ago. Very nice upgrade. There no face towels in my bath when I jumped in the shower. That sucks.
Last minute booking, and this was literally the only available hotel in the area in our price range. It was very old and outdated, but the room was clean and we didn't see any bugs or mice as other reviewers said. They told us not to park on the street or our car would be broken into. We didn't get murdered or even robbed! The hotel was in a horrible area and we were fearful for our lives the entire night. Needless to say, not the most restful sleep we've had. While we were checking in, we overheard another guest say that her room was broken into and things were stolen.
Cool hotel Roaches
It's in a dangerous location, straight ghetto. It smells, and is not clean.
Very clean, cool old building. Very friendly Lobby smelled like cigarettes
There were hardly things to like in the hotel except the vintage building. Locality is not safe to walk, elevator is very old and very clean, hotel beds are not comfortable, room amenities are old.
Nothing at all The worst hotel i have ever seen in my entire life.. it was so smelly and dirtiest hotel.. and the area was so backward and dangerous. Very poor rating from my side.
Room had no curtains broken blinds Broken utilities Not a safe place to stay because of the neighborhood the hotel is in
The view was surprisingly nice, hardwood floors, decently comfortable bed, easy check in Half drank water bottle in the fridge, what appeared to be bullet holes in the elavator, advertised at $60 but I paid $85 after taxes.
The front desk lady was nice. Room dirt with hairs in bed. They change my room immediately but the next room had hair also. The location it's kinda ghetto and the people who where staying looks like drug abusers. Really smelly bad place. I feel sorry for the staff but it's the truth.
Staff was OK No Wi-fi, although it was stated that they did have Wi-fi. Also, was disappointed that they charged for parking, which was not mentioned in their ad. I have never paid for parking at a hotel, or motel, in my life. Also, the area of the hotel is not the best place for feeling safe.
Nothing. Bullet holes, receptionist behind bulletproof glass, thugs living in apartments below that came from prison, history of murder, ect. Just don't even think about booking this place if you want to make it out alive.
One staff member was pleasurable & attentive. Poor service, pictures online look noting like the hotel, unclean & poorly maintained facility. No amenities. I would rather stay at Motel 6!
No hot water in bathroom sink and room heater was not working...switching rooms not an option because hotel was fully booked
We experience a problem with our room which we brought to the attention of the weekend night manager The Weeknd manager change the room immediately she informed me that a manager would be contacting me to address my concerns about the room which did not happen. On checkout I brought my concerns up to the front desk manager which in short blamed me for the problem with the room
Very clean. Staff was helpful and friendly. Beautiful views. $32 a day parking and no free WiFi.
Excellent service Clean Great views of NYC Location is perfect PArking fee is too much.
Location was great. It was nice to be able to get out of the city and away from the holiday crowds. Nice views of the city skyline. Not much night life close to the hotel. Most restaurants close to the hotel were closed on the weekend.
Gorgeous Hudson River/ Manhattan skyline view. The bar is nice and located in beautiful lobby
The staff were very helpful.
Liked the room, balcony,pool and fitness room Too difficult to get to, walls were very thin and you have to pay for breakfast and coffee.
Airport shuttle is every 30 min right on time! Staff is friendly! Clean rooms and bathroom. Everything that you expect from Marriott only thing I would add is a water fountain by the ice machine.
The staff were extremely courteous, helpful and accommodating. At check-in, Debbie was wonderful, great sense of humor, and very professional. She upgraded our room and gave us a beautiful view of the Manhattan. The young man at the door was wonderful as well. He was kind and courteous. The beds were very comfortable and clean. We didn't like that there was a charge for wi-fi. We normally stay in hotels where the wi-fi is free. On the positive side, since we didn't use it for the 24 hours that we paid for, my credit card was credited and we were only charged half of the fee for wi-fi. Wasn't too thrilled about paying $3.00 for a coke from the little store either.
The staff at the counter for my check-out was carrying an attitude. She seemed not happy or not nice at all during my checkout process. Did not say hi or goodbye either. It gave me a feeling that I was in a DMV.
The family really enjoyed our stay at the Westin Hotel in Jersey City. The staff was extremely friendly and the room was clean, comfortable and up to date. I have no complaints. The location was great if you want to go sight-seeing in New York. You are close enough to get to the city in no time (I recommend the subway (Path) with ease and have a location that is away from the hustle and bustle if that is what you prefer and Jersey City is extremely clean and people friendly. I can't recommend it enough!!!! Nothing.
A great place to stay for a NYC weekend. Quieter than Manhattan, beautiful skyline view and very close to the PATH train. The staff is very friendly and the room was clean. Will stay there again.
It takes only 5-minute walk from a station.
Good alternative to Manhatten. Rooms were a nice size, staff were polite and helpful and would definately reccommend this others.
Comfortable bed 50 dollars for Below average scrabled eggs, potatoes, oatmeal for two... I was not impressed with the price or quality of food.
Great stay. Ideal for venturing into NYC great location.
Nice, clean hotel. Friendly staff.
Great location. Easy access to NY center.
Location location location, proximity to NYC is great, good food around the hotel area as well Was not able to check in until 2.5 hours after the check in time due to non-availability of rooms.
Views, staff, quality of the rooms and hotel Nothing
The room was pretty clean and adjacent to Newark Liberty International Airport. The view was just overlooking the parking lot. Nothing else. The lobby was very beautiful.
Beware, renovation under way. Paint on carpets, in sinks.... smell is in the air. Not sure why I didn't know about the daily parking fee ($14).
Clean and affordable. I was very impressed by the cleanliness of the hotel in general which would include the room, lobby area, and the indoor pool. The hotel staff was extremely friendly and very accomodating when it came asking for directions, coordinating adjoining rooms, and providing additional services such as a roll away bed and blankets. Each time we came back to the hotel from our day or evening trips the front desk manager or clerks would ask how our day went. We enjoyed the flat screen, LCD T.V. and the variety of channels available for free viewing. The only downside to the hotel is that it's located right off the highway across from the airport which meant we were pretty much land locked which limited our dining choices without having to drive. The Perkins shuttle never showed so we ended up eating lunch the first day in the hotel restaurant. Being right off the highway also made it very challanging and confusing to get into the frontage road area where th ehotel is located. You needed to learn the N.J.. u-turn system the hard way to figure it out. Great touch to have the computer and printer in the business area for guests to print out their boarding passes. Security wise they have a guard at the gate of the parking lot and you need your room key to operate the elevator.
The front desk personell was very friendly the room was nice overall hotel standards were very good.
I arrived at 2 pm only to be told to wait an hour. Upon returning at 3 I was told the room wasnt ready and I could have a double bed. I refused and was told by the manager YOU CANT EXPECT US TO RUSH OUR STAFF. My toilet was broken. I was charged 3 TIMES for the same thing. Then I was told the only thing that can be done is a FREE DINNER....unacceptable treatment and horrible attitudes
I am very picky, about clean, germs when it comes to hotels. the staff was friendly, from the valet to restaurant staff. the room was clean. i would go back and stay there again.
This hotel has been recently been renovated. The public areas on the first floor are very nice, and the quest rooms are very nice as well. My only negative comment (and it's very minor) is that the hallways in the guest room areas still need to be redone. The front desk and restaurant staff's are very friendly and accommodating.
Some hotels have gorgeous communal areas, such as the lobby, and the lounge, but a different standard for their rooms. Renaissance Newark Airport had beautiful areas that were communal, and their rooms were of the same high standard. Bed was comfortable, and warm. Room was spacious and clean. Staff was accommodating and friendly. Shuttle to and from the airport is a plus. Many airline staff stay at the hotel, so the morning shuttle filled up fast, but another shuttle was dispatched right away, to pick up the overflow of passengers. I would stay here each time I'm in the area. Not just a good value, but a great place to stay, meet, eat, hold a conference, etc.
First of all, I am a veteran traveler. I used to travel for a living, spending more than 200 nights a year in hotels. What upsets me about any poor service experience is that it is relatively easy to avoid with good training and good management.\n\nI checked into the Doubletree Newark Airport after 11pm on the 13th of December. If I didn't already know they had a shuttle from the airport, there would have been no way to know they had one running. In the terminal and also at the P4 shuttle pick-up area, the hotel is not displayed on the courtesy phone area. I ended up having to call the hotel to see if indeed there was a shuttle bus available. \n\nWhen I arrived at the property, there were 4 people behind the front desk but no one at the front door or any bell service available. I had numerous bags as I was returning from an overseas trip and had to secure the bell cart myself. I passed several staff members with this cart and no one offered to assist me. \n\nThe guestroom was fine, although it needed a bit of cleaning. The bed was quite comfortable. As I recall, this used to be a Wyndham and it had been throughly renovated under their management, so the product quality was good.
If you have a choice I wouldnt stay here. The surrounding area is horrible. Also, very very hard to find and easy to get lost in an area I dont feel safe in. The hotel is just average, the staff is just ok. Absolutely no restaurants in the vicinity so you are forced to eat at the hotel for mediocre food. Meeting rooms had leaking ceiling, where water came through like rain! Parking for hotel guests is expensive! Unfortunately I had to stay here for a meeting, if I had a choice I would not stay here!
This was my third stay at this hotel and even better than the last two. The rooms, lobby, and restaurant have been very tastefully redone. The room was very comfortable with HD TV. The staff was very helpful and courteous. Even though near the airport, my rooms have always been quiet.
We needed a hotel not far from the airport as we had a 6:30 am flight the day after our stay. The staff at the Renaissance were incredibly helpful with any and all questions we had re: transportation, food, etc. Although we had a short night's sleep due to our obligations, it was completely restful. We would stay here again in a heartbeat.
The room was looked amazing, big bed, bathroom shower was beautiful LOVE the soap they have. The construction site view
I loved everything! It was truly a pleasure to stay here, great price, great location, comfortable stay. What more can you ask for... That I just found this place.
We love having the shuttle service available in a 5 mile radius. Room is very comfortable. I feel at home whenever we stay at the Elrment Harrison. We wish the pool was heated. Also, we wish that the breakfast hours were extended. Wish there was a convenience store opened nearby.
The rooms were great. The shower was fantastic.
this is newly open, we believe there is no bedbug infestation yet..... cleaning people are not guided on when customers are checking out....they did not clean our room until we requested them during the night......they came back the following morning asking us if we want the room clean (that was the day we are checking out)....... no shops around the area
not told shuttle no later than 10:30. Flight late. Arrived after. Shuttle not on time for return.
I liked the fact that the rooms were updated and modern. There was nothing that was not available that you would need in the room itself. Very clean and smells like green tea. Everything that was offered was natural or organic. Beds were very comfortable and the bathroom was wonderful. They rain shower head was a great added bonus. We stayed on the 3rd floor not much of a view. You heard the train pass by but it was not overwhelming, but I'm from the city so I'm used to it I guess. The the electrical panel box was located in the hallway of the room within a child's reach and it was not locked so I'd be very careful with children alone in the rooms with being so exposed