Pros (+) Location was good
Cons (-) It was a dump. Things are falling apart in the rooms, the towels and sheets are stained, and it reaks off pot.
2 stars
Red Roof Inn & Suites Wilmington - New Castle
1612 North Dupont Highway Building A, New Castle, DE 19720, United States
New Castle, DE
See location+1 302 299 1400Photos of Red Roof Inn & Suites Wilmington - New Castle
Overview
Hotel in New Castle with free parking Coffee/tea in a common area, a business center, and laundry facilities are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, a computer station, and a front-desk safe. Red Roof Inn & Suites Wilmington - New Castle offers 80 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Latest deals for Red Roof Inn & Suites Wilmington - New Castle
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Red Roof Inn & Suites Wilmington - New Castle
- Restaurant
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- Cable or satellite TV
- Free toiletries
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Accessible by elevator
- Adapted bath
- No smoking
- Non-feather pillow
- Toilet with grab rails
- Upper floors accessible by elevator
- Designated smoking area
Dining
- Microwave
- Restaurant
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Services and conveniences
- ATM on-site
- Business center
- Safety deposit box
- Meeting/Banquet facilities
- Key card access
- Express check-out
- 24hr front desk
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Clothes rack
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Laptop safe
- Desk
General
- Sofa
- Telephone
- Storage available
Parking and transportation
- Free parking
- Private parking
Things to do
- Gift shop
Health and safety
- Daily housekeeping
Family friendly
- Cribs available
Reviews of Red Roof Inn & Suites Wilmington - New Castle
5.2
Fair
773 verified ratings
Wonderful
138
Very good
64
Good
84
Okay
54
Fair
95
Mediocre
65
Poor
273
Summary of reviews
Guests say
Guests appreciated the convenient location of the hotel, but many expressed serious concerns regarding cleanliness, safety, and the quality of service. Issues such as dirty rooms, poor maintenance, and unhelpful staff were frequently mentioned, leading to an overall negative experience for many visitors.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
5.5 out of 10
12 reviews
7.1 out of 10
3 reviews
All reviews
Pros (+) I found hair in my shower from someone else, bed sheets stained, towels dirty, poor service in restaurants.
Pros (+) Upgraded for free because kayak booked us a handicapped room when we didn't need one. Staff was nice and place was clean.
Cons (-) Kinda loud at night and faucet in bathroom dripped all the time.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's health and safety measures?
The hotel has implemented daily housekeeping, contactless check-in/check-out, physical distancing in dining areas, and enhanced cleaning. There are also hand sanitizer stations and safety protocols in place.
Is parking available at the hotel?
Yes, the hotel offers free parking as part of its amenities.
What can I expect from the hotel's food quality?
The hotel offers the convenience of food delivery to guest accommodation and provides tea/coffee makers, refrigerators, and vending machines for drinks and snacks.
How is the cleanliness of the hotel rooms?
While some guests have reported cleanliness issues, such as roaches and dirty towels, the hotel has implemented daily housekeeping and enhanced cleaning measures to address these concerns.
What is the staff's customer service like?
Guests have praised the staff for being friendly, helpful, and courteous. However, some have also mentioned issues with staff rudeness and unavailability of certain amenities.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room on the Second Floor
Several guests recommended choosing a room on the second floor to avoid noise and unsavory characters often encountered on the first floor.
Check Room Amenities
Before settling in, ensure that the room is equipped with the necessary amenities such as towels, linens, and toiletries, as some guests reported missing or inadequate supplies.
Be Mindful of the Season
Consider visiting during the low season in August to potentially secure better rates and avoid crowds.
Consider Nearby Attractions
Take advantage of the hotel's proximity to attractions such as the Museum of the American Road and the Mid-Atlantic Grand Prix for convenient leisure activities.
Verify Room View
If a room with a view is preferred, confirm the room's location upon check-in to ensure it meets expectations, as some guests reported discrepancies between booked and received room views.
Inquire About Early Check-In
If early check-in is required, it's advisable to confirm the possibility and associated fees in advance, as some guests mentioned being charged for early check-in.
Request Housekeeping Services
Guests who preferred regular housekeeping services should request them explicitly, as some reported a lack of housekeeping during their stay.
Consider Pet-Friendly Rooms
If traveling with pets, inquire about pet-friendly rooms and associated charges, as the hotel allows pets on request with applicable fees.
Be Aware of Security Concerns
Some guests reported security issues, so it's advisable to verify the security measures and address any concerns with the hotel staff upon arrival.
Check for Accessibility Features
For guests with accessibility needs, it's recommended to confirm the availability of specific features such as adapted baths and wheelchair accessibility.
Location
1612 North Dupont Highway Building A, New Castle, DE 19720
What's nearby
- Museum of the American Road0.6 mi
- Mid-Atlantic Grand Prix1.2 mi
- Bellanca Airfield2.5 mi
- The Dutch House2.5 mi
- Old Library Museum2.5 mi
- Amstel House2.5 mi
- Stonum2.6 mi
- Old Court House2.6 mi
- George Read II House2.6 mi
- Read House and Gardens2.6 mi
- Battery Park2.7 mi
- New Castle Farmer's Market2.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Red Roof Inn & Suites Wilmington - New Castle
Low season | November |
|---|---|
High season | April |
Average price (weeknight) | $89 |
Average price (weekend night) | $88 |
When to book a room at Red Roof Inn & Suites Wilmington - New Castle
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Red Roof Inn & Suites Wilmington - New Castle
FAQs when booking at Red Roof Inn & Suites Wilmington - New Castle
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See most recommended stays in New CastleGood to know
Value for money | 6.2 |
|---|---|
Distance to city center | 2.4 mi |
Nearest Airport | Greater Wilmington |
Distance to airport | 2.4 mi |