Scandic Sydhavnen

Bed was to soft for adult males unfortunately

BED!

Spacious room

A lot of information you have to memorize when you check in, not good breakfast, location is far from the city center, room service upon request you have to book 24 hour before,i had abad experience at check out

Firstly, I booked two rooms by mistake and the hotel was unwilling to help cancel one of them since they were non refundable and I had two rooms on same day. So I paid double price for a non refundable room. The manager told me that since it’s through booking, He can’t help refund one of them. Then I contacted booking and they contacted the hotel but the hotel refused to help. Secondly, I asked if it’s possible to at least early check in since I only need one room, and the told me it will charge 150+ DKK (and to booking they said my room won’t be ready before 3pm so early check in’s not possible). Besides this entire situation where the staff / management just clearly want to milk you and don’t care about customer service or genuine mistakes, here are other things I didn’t like about the hotel: 1. You can hear the rooms next door like they’re inside the rest room not another room 2. Hotel is pretty far from everything and for that price, you’re better off taking a hotel closer to the center with better qualities and amenities and walking distance to center as taxis are gonna be very expensive to get anywhere. 3. There were no towels except one small one inside the toilet. 4. I could smell unpleasant smell from the room across of me all night (they were smoking in the room).