Pros (+) Location and clean
Cons (-) I make a reservation by Expedia ,the never found. So I had to the hotel from USA to host my family
3 stars
Hotel Exelsior
Photos of Hotel Exelsior
Overview
Hotel in San José de Cúcuta with free breakfast and a 24-hour front desk Along with a restaurant, this smoke-free hotel has laundry facilities and a 24-hour front desk. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a front-desk safe. Hotel Exelsior offers 25 accommodations with complimentary toiletries. 30-inch LCD televisions come with cable channels. Bathrooms include showers. This San José de Cúcuta hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.
Amenities at Hotel Exelsior
- Restaurant
- Room service
- Free Wi-Fi
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Internet
- Parking
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Fire extinguisher
- Air-conditioned
- Free toiletries
Services and conveniences
- Wake-up service
- Safety deposit box
- Room service
- Tour desk
- 24hr front desk
- Key access
Media and entertainment
- Cable or satellite TV
- Flat-screen TV
- Shared lounge/TV area
- TV
General
- Family rooms
- Telephone
- Tile/marble floor
- Storage available
Bathroom
- Toilet paper
- Shower
- Private bathroom
Dining
- Restaurant
- Breakfast in the room
- Packed lunches
Parking and transportation
- Parking
- Shuttle service (additional charge)
Accessibility and suitability
- No smoking
- Pets allowed on request. Charges may apply.
Laundry
- Laundry facilities
- Pants press
Bedroom
- Wardrobe or closet
Workspace
- Desk
Health and safety
- Daily housekeeping
Family friendly
- Complimentary breakfast
Reviews of Hotel Exelsior
8.5
Very good
913 verified ratings
Wonderful
468
Very good
201
Good
129
Okay
47
Fair
33
Mediocre
13
Poor
22
Summary of reviews
Guests say
Guests appreciated the hotel's great location and attentive service, often highlighting the cleanliness of the rooms. However, many reviews pointed out issues with the lack of hot water and some concerns about room size and amenities.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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Score by provider
8.5 out of 10
869 reviews
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the complimentary breakfast at Hotel Exelsior?
The complimentary breakfast at Hotel Exelsior offers a decent variety and is served in a quiet environment, providing a good start to your day.
Are there any specific amenities in the hotel to ensure cleanliness and safety?
Yes, Hotel Exelsior ensures cleanliness and safety by providing daily housekeeping, disinfection of high-touch surfaces, and hand sanitizer in guest accommodation and key areas.
Is there free parking available at Hotel Exelsior?
Yes, Hotel Exelsior offers free parking, providing convenience for guests who arrive by car.
When is the best time to visit Hotel Exelsior to avoid the low season?
To avoid the low season, it's best to plan your visit to Hotel Exelsior in July.
How is the quality of the beds at Hotel Exelsior?
Guests at Hotel Exelsior can expect a quiet environment and decent beds, ensuring a comfortable stay during their visit.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Room Selection
Some guests recommend requesting a room away from the street to minimize noise disturbances.
Nearby Attractions
The hotel is conveniently located near Plaza de la Independencia, Casa de la Cultura, and General Santander Stadium, making it easy to explore the city's cultural and entertainment offerings.
Breakfast Variety
While the complimentary breakfast is appreciated, some guests mentioned a desire for more variety, particularly in the fruit selection.
Pet-Friendly
The hotel allows pets upon request, but it's advisable to inquire about any applicable charges beforehand.
Wi-Fi Speed
Several guests noted that the hotel's Wi-Fi can be slow, so if reliable internet access is essential, it may be helpful to have a backup plan.
Hot Water Concerns
A few guests experienced issues with hot water in the showers, so it's advisable to check on this aspect before booking.
Noise Levels
Street noise can be a factor in some rooms, so guests sensitive to noise may want to request a quieter room location.
Additional Charges
Some guests mentioned unexpected additional charges for extra guests and certain breakfast items, so it's recommended to clarify any potential extra costs in advance.
Staff Service
While many guests praised the staff's friendliness and attention, a few mentioned inconsistent service, so it's advisable to communicate any concerns promptly to the management.
Low Season Visit
Consider visiting in July to potentially take advantage of lower rates and fewer crowds.
Location
Avenida 3 No. 9 - 65, Cúcuta 540001
What's nearby
- Plaza de la Independencia333 yd
- Casa de la Cultura418 yd
- Palacio de la Gobernacion0.3 mi
- General Santander Stadium0.5 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 1:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: 4046
Essential information about Hotel Exelsior
Low season | December |
|---|---|
High season | February |
Average price (weeknight) | $28 |
Average price (weekend night) | $29 |
When to book a room at Hotel Exelsior
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hotel Exelsior
FAQs when booking at Hotel Exelsior
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Value for money | 8.7 |
|---|---|
Distance to city center | 0.6 mi |
Nearest Airport | Cúcuta Camilo Dazo |
Distance to airport | 2.8 mi |
Everything you need to know for your stay in Cúcuta
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