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It needs to be updated. Walking the hallway smells dirty. Our room was clean. But very outdated.
This was a great hotel for the price. The room was big, there was plenty of parking, the staff was attentive and friendly, and the continental breakfast was bigger than expected (sausage, ham, eggs, cereals, toast, and juices) The rooms looked clean on the surface but were in desperate need of a deep clean. The areas under all of the furniture were pretty bad.
Quiet. Wooden floors even in bathroom. Blackout curtains. Two tables. Two beds. Phone in bathroom.
The hotel was in good location lots of different things you could do eat, shop in walking distance. Didn't like that the ice machines didn't work on 1st floor had to use 3 Rd floors ice machine which ran out of ice daily.
The pool is big enough for the kids to really swim and play. The rooms are large and clean. The staff was friendly and helpful.
Good value on over nite pricing, Good location for Fresno State and a value for a new buyer who wants to upgrade the buildings and reinvigorate the staff. Dated buildings needing paint on metal door parts and other up grades. Breakfast dining area book cases very dusty and in need of cleaning or at least a dusting. Hot tub spa dirty and on luke warm side. No towels at poolside. Needs a sign for image and identification from street. Warnings about not being liable about losses and security leaves one worried about neighborhood, which I found just fine.
The hotel is in a very convenient location, as there are three different restaurants nearby, all of the priced really well. There's also a 711 nearby, in case you need to grab drinks or anything of the sort. One of the beds I had was broken in the middle and wouldn't stop squeaking. We ended up switching beds, and the second one was fine. Also, when cleaning up and getting my laundry, i checked under the bed to see if one of my socks was under the bed, and I found a jack daniels bottle, and tons of paper just thrown under the bed, making me wonder when the last time the room was actually cleaned.
Good customer service, room clean.. overall 10
love this hotel. great value and I always stay here whenever I'm in town.
24 hour shuttle service to/from airport, service at desk was fast and efficient. Very unclean- dust bunnies on floor, food from previous customers in the mini fridge, bathtub was dirty and there was an obvious clog in the drain. The walls are very thin as well.
They should be walking around and getting rid of the rooms that are doing drugs. I did not appreciate it at all!
The price was good and the room was fairly spacious. The location next to the YART stop was great for us The beds were very uncomfortable.
Breakfast was not great, rooms had cheap updates
Clean simple rooms great price Location is a bit difficult but does not affect the hotel.
Clean,affordable,nicely renovated. Would stay here again.
Bed and pillows were wonderful. Wifi was fast and reliable. No fan in the bathroom -- seems like a major omission.
It was near the freeway
room smelled like urine, staff moved me to the room next door but it could still be smelled. Traveling with pet and this was one of the few places that would take my pet. Dunno why they have a pet deposit if a pet room smells that bad. I am not making up how pungent the smell was, it was as if someone left an open jar of urine in the room. The room next door had the same, but fainter, smell.
Nothing Sleeping was awful they give you one sheet with the comforter on top the AC was either too Hot or too cold the breakfast was terrible as well
Children above us were running making tons of noise very early in the morning.
Value, breakfast, shower water pressure Mattresses were too soft and caved in in the middle. Also, thin walls.
Good value for the money. Staff was friendly. Good breakfast.
Hotel spent an hour trying to look for my reservation because Kayak never sent it to them. Terrible experience. I was tired, it was late, and I was just standing there and waiting in the lobby. Will not use kayak again to book my trips.
Staff were pleasant and helpful. Room was clean & neat. It's not fancy but very comfortable.
It was a very spacious room, decorated nicely and very clean. Staff was very friendly. It was a great value.
My family chooses this hotel everytime we come to Fresno...because of the comfortable rooms....EXCELLENT CUSTOMER SERVICE...and the pool...Thank you for being our family's 'go to' spot. Gomez-Martinez Clan
Wonderful suite. Great pool and spa. A little dated.
The staff were friendly and helpful, the room was HUGE! They put me in a delux suite for $85. Everything was clean and comfortable. There is a pool and hot tub which were very clean. The grounds are beautiful! And the parking was secluded, covered and safe. I definitely recomend this place! Nothing, this place was great.
everything,the staff,the place, the facilities really nice place and in the perfect location
CRT TVs - drapes to hallway stuck open - smoking area directly outside my door - cheap furnishings and fixtures were badly worn
Bed a bit soft for me.
Smelled like cigarette smoke and all furniture had holes in it ...left after two hours
Beautiful rooms! The outside doesn't give it justice. There was a $50 deposit that was half the price of the room. If I wanted to spend $150, I would've gone elsewhere. It caught me offguard.
I liked that all the rooms were suites. It appears to be an old apartment building converted to a hotel. The staff was friendly and courteous and the place was clean. Overall, besides breakfast and the tv., I would stay there again. The continental breakfast had a poor selection and both days we went to use it, it was understocked. We had to ask for milk and juice. The only fruit they had were apples and they were small and low quality. I didn't even know they had apples the first day because nearly everything was gone. Also, the breakfast was only from 7-9. Most places I have been have had a better variety and longer breakfast hours. In my room I had a TV that might have been older than I am. They really need to upgrade the TVs. The decor, although clean matched the age of the TV.
The room was set up like a little apartment. Breakfast was great. When all the guest came back to their rooms. The internet was always dropping or getting kicked out of it. Need to expand their internet service
The hotel was nice and the room was very clean, had a good working air conditioner, and it was quiet in the halls. I heard no noise from the other guests despite there being a convention nearby, no opening/closing of doors, or other random hotel noises. The staff was very friendly. I did not enjoy the pillows on the bed. They were way too mushy and offered no real support or comfort. The location wasn't the nicest and I found it's downtown location to be rather depressing and grungy. While the noise from inside the hotel was nonexistent, it should be noted that there are trains that run close by and their blaring horns were heard throughout early morning hours. If rest is what you want or are sensitive to sounds, this may not be the best location.
Clean comfortable Sparse on amenities
Loved the hotel. It was a HotelTonight experience for us as we left Kings Canyon and decided to stay in Fresno instead of making the trip home to San Francisco given we needed to charge our car and have dinner. The place has a great Tesla Wall Charger which means we woke up to a full charge. Dinner was great and the restaurant had a nice wine list. Food came out fast and was delicious. The pool was great for the kids and me as we had been hot from hiking all day. They had noodles for the kids and overall it was just a fun night cap. Highly recommend this hotel if you are Fresno. The Atrium type setup can make it a little louder than most hotels
Surroundings are beau and quite! A bit pricey!
Great location; close to almost everything. A/C was very nice and it was quiet for the most part. The buildings and rooms are outdated and need to be renovated, the WiFi was horrendous and about as good as 1 bar of 3G service on my cell. For the price, we could've stayed at a more modern hotel, but the location was excellent.
Good value . Plumbing needs updated.
Room was larger than average, clean, quiet, the amenities were better than advertised.
clean good size room quiet landscaping good location provided space heater (heating was down) heating system was down. caught a bad cold that night not turning on heat for a month into cold season breakfast room is small
The rooms were large, comfortable and clean. Even when a tour group arrived, the noise level in the room was not disturbing. The layout of the breakfast area made it hard for my father who requires a walker to get to the food and back to his seat.
Room was hot , air did not work.
The mattress was lumpy making a lousy night's sleep and the pillows were like rocks. This king size mattress needs to be replaced ASAP!. This was room 369!
This is an older hotel that doesn't show it's age. The rooms are very spacious unlike others where you can hardly walk around in the room. The grounds have a pool and a jacuzzi but not in the same location. The jacuzzi is more secluded so it is geared more towards an adult quiet time for relaxation. Didn't get to use it, but there is a putting green on the property. Nice touch that you won't find at most hotels. The price is very reasonable and I will book a room here again! Top it off with a complimentary breakfast that is not just a continental breakfast, and you have the best bang for your buck in Fresno!
Pet Friendly Plumbing was horrible! and the only pet friendly rooms are with a King beds only. Had to get a roll away that was old and saggy
The staff was excellent, personable and nice and gave very appropriate recommendations about where to eat/drink in the neighborhood. Hot tub was nice and clean, and our room was very quiet and overall it felt clean despite being a bit outdated. The room was large, but felt kind of shabby with plastic-y mirror frames, outdated bathroom fixtures that were very 1980's. Hallway smelled heavily of old cigarettes. It would have been a bummer if we were there for vacation-- but since it was more of a business trip it was not totally disappointing. Another bummer was that the hotel bar, Oliver's Pub, is closed for renovations until spring 2016-- I did not realize this beforehand, and this amenity was a main reason why I chose this hotel.
The rooms are pretty secluded. I originally picked this hotel because of the bar and restaurant but it was being renovated when we got there.
Undergoing renovations and no refrigerator or microwave first night. Not told when i checked in. Said they were "not guaranteed for queen bed rooms".
Good hot breakfast and accommodating staff. Beds were comfortable. No complaints.
Staff was friendly and helpful. Bed was comfortable. Carpet and couch in room worn and stained.
Staff at front desk was friendly. Room was good size. Price was good for one night in a good location. Only one roll of toilet paper in the bathroom. They didn't provide you with a password for the free wifi on there own.
Found my granddaughter sleeping on a bare sofa bed at 1130 pm. Apparently they ask for linen and was told they don't have anymore. I insisted that they provide linen for health issue. Very poor costumer service
The gentleman at the front desk when we arrived had ezcelent customers service. Although, I should have been leery when my 9 year old asked if he loved there and he chuckled with a rapid no way. Lack of attention to cleanliness.I paid the extra money to stay in a safe, clean gotten...I got motel 6 quality in a room.
It's a great central location. The area seemed good. Room was nice. Couch had stained cushions. I did not sit on it. The room was clean and not unreasonably worn. Bed was comfortable. They offer breakfast, but I never went down there to eat as it is over at 9. I opted to sleep in instead. I would stay here again. I was in the very back of the Hotel. In the mornings, housekeeping had the outside door to the hallway proped open bring things in and out the door as the laundry was right outside the door. It was very loud and disturbing in the mornings especially.
Room was very nice for what we paid Continental Breakfast options were horrible toast and butter ...
I did not like anything about this place. As soon as we walked in there was a huge cockroach. We walked to the bathroom and we found more cockroach. The breakfast was super small and the waffles were cold.
No protein at breakfast.
The employee was nice. Everything else. Bed was HORRIBLE. Barely slept. The multiple times I did wake up, I was sore. I'm 29, I shouldn't wake up sore unless I've been active. Additionally, the breakfast was lacking. The employee was nice though. Thanks Alex!!!!
It was so unexpectedly nice! Especially for the money I paid, I was pleasantly surprised. Will definitely return! Loved the fridge and microwave, also. Could benefit from deeper bath tubs but that's about it!
Loved the front desk staff! Comfortable beds and clean room. Great security staff! I felt very safe even when late at night. Wonderful location! I will definitely be staying there again when in Fresno, guaranteed! It is a bit outdated. Could use a renovation but that's just my vanity. All facilities were very clean and I was very comfortable during my entire stay.
The price Rooms are dirty and dated. Furniture and carpets have huge stains. The other room had roaches.
Easy to get to. Had I been flying- super close to the airport. When I got in my room, the sliding glass door was unlocked. The TV was fuzzy reception- to the point of giving me a headache.
Beds and pillows are good the size of the room an the stefany the front desk lady is nice and helpful we go to Madera children's hospital every four months to take our daughter for check up she has cerebral palsy and it was cheap and good to stay here it was tech first time we enjoy. Thank you It was a little bit noisy because there were motorcycle people that weekend and upstairs that were stepping here and there. Other thing you guys don't have elevator
I wasnt impressed at all. My stay was for work so i didnt need much more than a clean bed to sleep in and a place i could work in between meetings so it was good enough for that but it was far from impressive. It could have been cleaner the and staff could have been more customer service orinted.
Simply it had all that's was described. Four story building, relatively quiet. Walking distance to the airport. Nice to see security patrolling parking lot, but didn't fee I was in a bad part of town. Bed comfort was average but pillows were good.
Everything was clean and in good condition and the breakfast was very good.
Clean, nice pool. Has all the basics. Good little cafe in lobby.
The breakfast, the beds. Good pit stop for those going to sequoia.
The rooms were very nice and clean. The staff was great. But, for $139 a night in FRESNO they could have done better for the free breakfast. We stay at a lot of hotels during the last year. This hotel by far had the worst food for breakfast. Prisons probably have better food.
Our visit was surprisingly nice. The grounds were beautiful and had numerous fruit trees. Our room was very adequate. Spacious, clean and comfortable. the property is close to the freeway for quick access and close to many restaurants. The breakfast was adequate the best part was the fresh squeezed orange juice from the trees grown on the property. Our only real concern with our visit was while enjoying our breakfast provided they only had powdered cremenfor the coffee instead of liquid like all other properties. But comparably to other places we would still visit again and hope a Starbucks opens up close by in the near future b
The staff was extremely accommodating in getting us a room even though they didn't have our reservation. The hotel was booked solid due to a track meet but did get us a room.
Friendly staff. Location convenient but very close to busy street. Couldn't sleep due to traffic noise outside. Could not turn off lights in bathroom - they were on the entire time. Sink and tub very slow to drain. Breakfast mediocre.
We were there for a BMX race at Woodward Park. The location was very convenient- close to the park and many restaurants to choose from nearby. The hotel staff were very friendly and helpful. We had a minor problem with our refrigerator and a staff member was up to our room in less than 5 minutes to fix it.
Difficult entry/exit from street.
What I loved About our room was the face bowl outside of the bathroom so my wife could put on her makeup, or comb her hair while I take a shower in the other room without fogging up the mirror. The Decor of the room was very tasteful colorful and beautiful. The breakfast was not continental but a full size breakfast. The staff was excellent on the night shift and dayshift will stay again and recommend this hotel to my friends The pool was laughable it look like a watering hole big enough for 3 to 5 people to get in and be crowded
Cleanliness, Hotel staff
Extremely quiet. Very....very clean. It appears to be a brand new facility it was so clean. Room for breakfast is too small! Ended up eating our breakfast in the lobby area because not enough table/chair space.
The giant room, bed and TV with cable. Nothing really
It was well kept, the service is great, gives everything I need at a reasonable price and a good location. I'll be coming back None of the pillows were sufficient. Too hard. I forgot to bring my own, which I usually do, but wonder if BW could think about a variety of different pillow sizes.
Helpful staff, nice room at a good price. location was on our route to local national park.
There was a parking garage. So, a place to park the car, was nice. But, the parking garage smelled like pee. The beds were clean. There was not a working ice machine on our floor. The vending machine was incredibly loud. The lightning in the halls were dim & dreary. The shower head had a few sprays of water that created a little more than a mist. There was no microwave or refrigerator in the room. The neighborhood was sketchy, at best. We will not be returning guests.
Conveniently close to all Government offices in Downtown Fresno.
I will never use kayak or the Radisson again they double charged my credit card and never gave me my money back causing my back account to over draw and do not recommend paying with goggle wallet cause there how it all started and the all just gave me the run around I hope that alot of people see this before they also get ripped off
Decor, bedding, and customer service. Power outage which led to a beeping smoke detector and also a loss of pressure to the plumbing which we found out the next morning. Also, the window seal wasn't very tight, and on the 9th floor it gets windy which led to a non stop howling. The doors to the rooms are very large and heavy and there is no soft close to them. So throughout the night we were woken up by the sound of slamming doors and people talking very loudly. This combined with the window noise and the fact that we had to change rooms in the morning to take showers due to the pressure led to a less than satisfactory stay.
A lot of issues with room service getting orders wrong.
Good proximity to a wide selection of restaurants and friendly, accommodating staff.
Clean nice room, they did accommodate a last minute arrival as I was unexpectedly in Fresno to visit a family member in the hospital. Staff was nice. Fire alarm went off early in the morning. Waited for an announcement or a call/knock of some kind which never came. Somewhat dis-concerning. Family (Assumption) upstairs had kids (Assumption) which started running back and forth between door and window across room from each other. Water was luke warm at best. For the price and name familiarity I surely expected better. I won't be making that mistake again.
Good value hotel off the freeway - justwhat I needed
the front desk staff were all extremely helpful with directions and hotel info .. great job overall. Breakfast ended at 9 - 10 would have been better
We were greeted every time we passed by the front desk, and the staffs were truly pet friendly. The room was spotless and odorless. Although this hotel is conveniently located near a freeway entrance, our room was extremely quiet -- no traffic noise at all! Beds were comfortable and the internet speed was excellent. We will definitely stay here again. Housekeeping not available after 1pm.
It was well kept. Paper thin walls could hear multipal noises in alternate rooms and passers by on sidewalk.
The room was clean and the towels were soft and luxurious. I like the presence of a small dining room for business or family use.
Heater to the room didn't work I couldn't sleep it was to cold in the room
We found the rooms to be very clean and comfortable! We were a little disappointed in the breakfast. Hot eggs wod have been nice.
More sign advertising. Quietness
Great wifi reception and breakfast
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This guest did not leave comments about this hotel.
the first room that I was given was 'DIRTY'. second was was ok. I should have gotten a 'DISCOUNT' on the room.
From the moment we walked into this hotel, we felt welcomed. It is in a very good location on the north end of town, close to River Park Square, a premiere shopping center. Breakfast was exceptionally good.
This guest did not leave comments about this hotel.
This was a great choice and a great place to stay. It's quiet although located just off the highway. The front desk host was very friendly when we arrived, provided us with a folder of driving directions, suggested things to see and do in and around Yosemite. The room was very clean and comfortable, and the breakfast had good hot selections. We will definitely add this to our list of preferred places to stay!
The hotel staff was welcoming and friendly, and more than willing to assist with directions, restaurant and shopping reccomendations. The room was clean and comfortable. My only complaint was the breakfast service. The selection of breakfast foods did not vary from day to day, and was not as plentiful as other hotels I have stayed at. The pancake machine didn't work properly. We stayed for 5 days, so eating the same cheese omelet every morning got old. I would have preferred more variation in the breakfast,like cooked oatmeal and more fresh fruit selections, and would have liked flavored coffee creamers instead of plain milk. Overall, though the hotel was good.
Carpet was dirty and stained. The bed was hard as a rock and the pillows had no firmness to them at all. Will never stay there again.
The location. It has been remodeled but when I opened the window the screen was old and bent, it would not stay on properly The mini fridge was extremely loud, I repositioned it but still loud. The bed was ok but for a remodeled hotel I expected better.
Convenient to place we were going Cleanliness adequate, not great. Freeway noise loud. Outside double window would not close.
Husband and I stayed here for our 20th anniversary. The hotel is clean and well kept. The staff was great. The room was clean. We stayed on the 'freeway side' of the hotel and the noise was minimal, nothing to complain about. This hotel is very close to lots of restaurants and theaters, which is why we chose it.
I would reccomment to anyone and stay there again.