Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.4 "World class service."9.6 "96% found the
staff to be very friendly ." 9.8 "98% werehappy with the shuttle service ." 8.6 "86% said thereception staff was great ." 9.2 "92% thought theservice was very professional ." -
8.6 "Location is great."7.8 "
City centre within easy reach , said 78%." 8.8 "Easily accessible by car , said 88%." 10.0 "100% thought it waseasy to get to the train station ." -
8.2 "Good value."10.0 "100% thought it was a
great value ." -
6.9 "Breakfast is mediocre."5.3 "
Breakfast prices were ok , according to 53%." -
6.4 "Internet is average."
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5.7 "Rooms are ok."6.9 "
Beds were acceptable for 69%." -
4.3 "Pool is below average."
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3.4 "Bad amenities."2.8 "72% thought the
building wasn't nice ." 2.2 "For 78%, thelobby entrance was sub-standard ." 0.0 "100% thought thefacilities needed updating ." -
2.8 "Horrible vibe."2.0 "80%
criticized the unstylish hotel ." 2.2 "For 78%, thelobby entrance was sub-standard ."
Overall Rating
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9.4 "World class service."9.5 "95% found the
staff to be very friendly ." 9.8 "98% werehappy with the shuttle service ." 8.6 "86% said thereception staff was great ." -
8.7 "Location is great."
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7.9 "Tasty food."
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7.0 "Good breakfast."
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6.5 "Average comfort."
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5.6 "Rooms are ok."
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2.9 "Terrible amenities."2.4 "76% thought the
building wasn't nice ." -
2.4 "Horrible vibe."1.8 "82%
criticized the unstylish hotel ."
Overall Rating
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9.4 "World class service."9.7 "97% found the
staff to be very friendly ." 9.8 "98% werehappy with the shuttle service ." -
8.6 "Location is great."
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8.0 "Good value."
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7.3 "Good breakfast."
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6.1 "Average cleanliness."6.9 "Only 69% said
rooms were clean enough ." -
5.2 "Rooms are ok."6.9 "Only 69% said
rooms were clean enough ." -
3.5 "Bad amenities."2.9 "71% thought the
building wasn't nice ."
Overall Rating
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9.4 "World class service."9.4 "94% found the
staff to be very friendly ." 9.8 "98% werehappy with the shuttle service ." -
8.5 "Location is great."
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7.5 "Tasty food."
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6.5 "Breakfast is mediocre."
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5.3 "Rooms are ok."6.7 "Only 67% said
rooms were clean enough ." 6.9 "Beds were acceptable for 69%." -
2.8 "Terrible amenities."2.7 "73% thought the
building wasn't nice ." 0.0 "100% thought thefacilities needed updating ." -
2.3 "Horrible vibe."1.7 "83%
criticized the unstylish hotel ."
Overall Rating
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9.4 "World class service."9.6 "96% found the
staff to be very friendly ." -
7.3 "Good breakfast."
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6.8 "Average comfort."
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6.7 "Average cleanliness."
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5.8 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.2review from
Great amenities and service. Air was a bit stale, wish the hotel had windows you could open to air out room.
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3.7review from
Location It was like stepping back onto the set of Married with Children. I had hoped it to be at the level of Holiday Inn in Mississauga ON or somewhere in between, but, I was very disappointed with how old this place is inside. First room smelled bad, second room they gave me was dirty, a lot of hair in the bathtub, and spotty shower curtain.
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5.3review from
Rooms were okay. Having to pay for breakfast separately. Breakfast staff was rude and it was poor service but expected to get a tip on top of paying extra for the meal. No thank you. The location was a bit out of the way.
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7.6review from
Bed was nice. Room was clean and there were no bedbugs, which is always a plus. NO STAIRS. It had fire stairs but there is no stairs to the lobby. Had to take the elevator all the way to the second floor. Room was pretty mediocre for a king suite. Stayed at H.I. Express's that were a lot nicer.
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8.3review from
Offered free shuttle to and from airport. Offered free shuttle within a 3 mile radious...tips were optional. Some friendly staff, others seemed to not know the area at all. Also, offered small gym, computer access, & printing. Staff at the coffee shop in the lobby were rude and not accommodated when asked for fresh coffee. One of the drivers from the shuttle was not approachable and was not knowledgeable about the area, even though being on the job for 8 months. Also, free shuttle information should of been on hotel website.
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7.3review from
Friendly, helpful staff Noisy, heard other guests above "walking on our heads", not as well maintained/clean as it should be (not a housekeeping problem, maintenance issues)
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8.2review from
Great amenities and service. Air was a bit stale, wish the hotel had windows you could open to air out room.
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8.3review from
Offered free shuttle to and from airport. Offered free shuttle within a 3 mile radious...tips were optional. Some friendly staff, others seemed to not know the area at all. Also, offered small gym, computer access, & printing. Staff at the coffee shop in the lobby were rude and not accommodated when asked for fresh coffee. One of the drivers from the shuttle was not approachable and was not knowledgeable about the area, even though being on the job for 8 months. Also, free shuttle information should of been on hotel website.
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7.6review from
Bed was nice. Room was clean and there were no bedbugs, which is always a plus. NO STAIRS. It had fire stairs but there is no stairs to the lobby. Had to take the elevator all the way to the second floor. Room was pretty mediocre for a king suite. Stayed at H.I. Express's that were a lot nicer.
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7.3review from
Friendly, helpful staff Noisy, heard other guests above "walking on our heads", not as well maintained/clean as it should be (not a housekeeping problem, maintenance issues)
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3.7review from
Location It was like stepping back onto the set of Married with Children. I had hoped it to be at the level of Holiday Inn in Mississauga ON or somewhere in between, but, I was very disappointed with how old this place is inside. First room smelled bad, second room they gave me was dirty, a lot of hair in the bathtub, and spotty shower curtain.
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5.3review from
Rooms were okay. Having to pay for breakfast separately. Breakfast staff was rude and it was poor service but expected to get a tip on top of paying extra for the meal. No thank you. The location was a bit out of the way.
