Dallas Car Rentals

Cons: Waiting 45 minutes curbside watching all other rental car companies shuttles pass by dozens of times. Waiting in line to get car for hour plus. No one to return car to. I am a business traveler and have never in all my travels experiernced such short comings of a rental car company.

Cons: but i had a reservation for a full size and i did not get many options for selection, I was charged for a day extra and the recoding for car out and In was not correct.

Cons: Location was off airport, the shuttle drivers took a long time and didn't seem to be at all interested in getting us to / from the airport, and they charged a fee above and beyond what Kayak quoted (which included all taxes and fees).

Cons: they didn't know there job I went up there first they said i needed my pay stub and proof of full coverage insurance to use a debit card because i'm 23 so i did then i went back up there they said i couldn't because i was under the age of 25 so my dad was going to use a rental for the day while i used his card turns out he had to do the same thing but they never said anything about running a credit check which my father doesn't have the best of credit so they denied him even after we had to go put money on his main back account for the unknown 200$ deposit. they never knew any of this information they never told us this we wasted 3 hours going back and forth to places to meet the requirements not knowing what was going to happen. we wasted a bunch of time because they weren't very informative they just ran ever thing and said oops you need this oops you need that not once did they say anything about a credit check nor did they know that because i was under 25 i have to use a credit card. if they would have known there job we wouldn't have wasted so much time.

Cons: Car was not cleaned properly, The tank was missing1/5 of the gas on pick up. Hyundai Accent is terrible, I was having trouble trying to keep it on the road.

Cons: Due to plane issues we were more than 2 hours. Late to pick up rental. Place was a kiosk not a desk- shuttle driver didn't know they existed. Because I was late, I was charged twice what I had agreed to pay. I was told because it was OU/TX weekend that prices were increased. The Nissan Rogue I had reserved was what I got. They only had about 20 cars to choose from. Only 1 other was rented. Rogue immediately had tire pressure lights come on and floor was not clean.

Cons: Pick up took me 1.5 hours. I showed up at 10:30 with a reservation for noon, waited in line for 30 minutes, and was told to come back at noon because "I might be given someone else's car". I showed up at noon, waited for 30 minutes. They finally brought someone from DFW who knew what he was doing.

Cons: Understaffed and poor communication by the staff that were there.

Cons: Waited forty minutes or more to get car. And then was charged extra for going out of state despite having unlimited miles on the rental. I would have gone with a different company. The price difference did not make up for the add on charge.

Cons: Customer Service poor No Car Available when I arrived No networking between Kayak other Entity for Customer Satisfaction or troubleshooting issues.

Cons: I love the fact that all of the staff tried very hard to accommodate my family and I. We ended with Alamo which is the same company great service and different policy I respect all policy however when you have guest visiting from another country management should be empowered to except cash, if it is the only method of payment. The reservation that we had with Enterprise was not at the air port, when we arrived they were closed. we did not check our booking therefore we could only be accommodated for one night if we cancel are reservation. We had a long drive of two hours drive to Wichita Falls that night so we had to cancel just to get a car that night. which cost us in the end more than sixteen hundred dollars verses eight hundred and eleven dollars twenty four cents which was the cost of the reservation.

Cons: It would have been nice to know that the pick-up location for the car was 20 miles away and there was no ground transportation other than a $45 tax ride to get there. The NW Highway address meant nothing since that highway borders the airport. I'll know better next time. Other companies at the airport were slightly more if I'd know what I know now, would have chosen them.

Cons: I ordered a car online and was not available in 3 locations. because i needed economy car for a week just to go to work, staff behaivour very rude, no attention to costumer, it seemed like they were not there to rent cars. Never again enterprise.

Cons: Check in line was out the door. Only two people checking in for national and Alamo even though so many of us had rented from Alamo. Lots of repeat information had to be given, which is ridiculous. My license is on file with you guys. And I've already given the credit card to reserve the car. Why do I have to go through this ridiculous process every time?!?

Cons: When I had booked the vehicle I had a choice of taking - (1) Pick up and drop off from DFW OR (2) Pick up from Dallas Love field airport and drop off at DFW. Since (2) was being offered at a better price, I called in to see what the mode of transportation from DFW to Dallas Love Field would be and what it would cost. I was told by your rep that there were shuttles running between the two airports and the cost to me would free (complementary). With this information, I booked (2). When I reached your DFW pick up point and inquired about the complementary shuttle, I was today that I had to book a cab to Dallas Love Field airport at my cost to go to the Dallas Love field to pick up point. Your DFW desk called in a cab for me which cost be USD 80 for this trip. I found out later that this amount was more than what is typical charged for this journey. I wish I was told the truth by your customer service rep. In which case I would have taken option (1) and saved myself both time,money and convenience. I would also appreciate it if you can reimburse this USD 80 amount to me. Regards Dr. Anant Mahale anant@intouchrewards.com

Cons: We checked in and the lady told us a car was coming. We waited for roughly 25-30 minutes and found out she took off without making sure we received our car. Her name was Gerogette. Luckily some one was there that helped us and made sure we got what we needed.

Cons: No negatives.

Cons: Slow automated kiosk and they kept telling us to use it even though someone was ready at the counter. Also upon return got charged for 1 gallon refill amount even though I had just refilled . Had to manually deduct it.

Cons: We had made a reservation to pick up in one city and drop off in another. While Kayak implies that this is an hour by hour rental, we were charged for the full day on the day of our return. Alamo was not helpful in also starting the clock on our rental a half hour before we had left the lot. Additonally, when we went to pick up the car, there was literally one option to choose from. When I say one option, I mean one vehicle and one vehicle only. We may go out of our way to try a competitor next time.

Cons: Try wouldn't rent to me after I already booked the truck a week in advance and was standing there at the counter. Said I couldn't rent with a visa debit only credit card . My credit card was declined for the outrageous $350 hold for deposits. I had to walk to enterprise at the love field air port to get a rental .

Cons: paid $180 for the car - you had quoted much less (under $100)

Cons: Horrible facility and location Bad signage. Third world location. Hard to find/run-down/in a trailer/not-convenient. It was raining- everything was outside the poor guy had one tiny umbrella and I was soaked. only airport locations Toll tag not included in daily fare. Your only choice was to buy the daily toll tag flat rate,otherwise they charge you the toll and an additional $15 for every toll camera you pass. rented last month from enterprise and they just charge you the toll for every toll station you pass no additional fee

Cons: Everything else, especially the extra 130 dollars in extra fees.

Cons: The reservation was not correct. Dollar did not have any cars. I was told my reservation was push to Dallas Love airport. I had no way to get there and even if I could it was too late since it was already 11:30 and night and the Dallas Love location close at midnight. The Dallas Fort Worth location did nothing to resolve this problem. It only by luck that I was able to find a ride that was going to the same location I was going

Cons: I reserved a generic car that was guaranteed to be standard or larger. I was given a compact and the option to upgrade if I wanted to. Agent tried to sell me services that I did not want.

Cons: Service was terrible. It started with me booking the rental at the wrong airport. And I acknowledge this was my fault. The person at the counter said she would call me a taxis to get me to the correct Dollar site. I asked how much and she said $50. Well, she got me a car service that charged me $75. There was only one car to choose from. And the person booking me didnt want to redo the booking when I stated that only my husband would drive and the booking was under my name. The charge for the toll tag is ridiculous. The driver side door creaked every time we opened the door.

Cons: A car rental should not be similarly priced to a plane ticket. After insurance and taxes, it would have been only ten dollars more for me to have just taken a flight.

Cons: Pick up was not in terminal (Love F ield)

Cons: I got a phone call 30 min prior to my pickup time on Sunday afternoon saying they had no more cars. They said the airport would honor my $69 reservation, but they did not. They tried to charge me $250 for a 2 day rental. Completely inappropriate, unprofessional and unacceptable.

Cons: I cancelled the reservation before I arrived there- I was looking for a reservation for Dallas Love field and this appeared to me to be that reservation- I searched your site, Dallas, Love field- and this came up- I don;t have the details. I had my doubts that Ross Avenue in Dallas, was in fact your airport rental address- or the place that maybe a shuttle would drive me to- and I called Hertz. I was right- it is totally the wrong place- I'd need a cab to go downtown to get this car at the address you sold me- purely a bad and misrepresented recommendation and not clear from your site. Luckily I changed it easily and the person at Hertz said it was all wrong for Love Field- please make it clearer on your site, however you can do that. I doubt I will use Kayak again- all these middleman sites- yours, Trivago, Expedia- you do not communicate clearly.

Cons: Despite entering the airport code as a pickup point for the car, the reservation was made for a downtown city location 30 miles from the airport. Suspicious that the confirmation had an address on it without the word "airport," I'd called Hertz after making the reservation, and Hertz CONFIRMED that the pickup location was the airport. The day before my trip, feeling unsure, I called Hertz again to confirm and was told the pickup point was downtown, that it was my error for making the reservation at the wrong location, that my price/reservation would not be honored at the airport location, and anyway there weren't any cars available. The agent on the phone seemed to be working from a call center and was obviously not familiar with American cities, travel problems, or general practices. She would not transfer me to a manager to talk to. Obviously, Kayak has no dog in this hunt, since once the reservation is made, they sign off and check out. Thanks, Kayak, you were NO HELP AT ALL. In the end, I had to make a last minute rental with another agency, which cost me $100 more than the original deal, and than I had planned to spend. A really terrible experience all around. I've had two experiences with Kayak and both were as negative as this, so buh-bye Kayak! Your no-customer-service ability SUCKS.

Cons: When arriving for the car we had to wait over an hour. When dropping it off the customer service agent was not very personable.

Cons: When we walked a mile and a half to get the car, there wasn't a car at Hertz even though we had a confirmation done on line. So it never happened, thus, the poor rating.

Cons: I rented it in a hurry and didn't realize it was. Downtown Dallas over 20 miles from the airport. Our plane arrived late and the office was closed. Hertz offered to change it for us for $400 additional. Never again.

Cons: They didn't have a car at the airport for me so I had to book a new rental and pay much more

Cons: Had trouble with the rental and had to call customer service. On hold for 20 minutes then they hung up. Happened 4 times. Never got out issue resolved. Do not use this company.

Cons: What's with all the extra fees?!

Cons: Not enough staff at pickup

Cons: The total estimated price was 223 USD. I hired the car insurance that covered 40K USD so I was quite confident that the price they gave me was the correct one. Once you are in the airport, they said that the mandatory insurances were not added to the price, nor were the different taxes and --according to the lady- neither was the toll pass, which wasn't mandatory but needed. Total 500 USD. I will never go back to Advantage and I will strongly discourage anyone considering it,

Cons: The car was dirty and expensive. They charge a big one way fee, which is ridiculous

Cons: There seemed to be some confusion among the employees among pickup. Had to wait about 20minutes. The car was not washed when we picked up. Not a big deal, but the team did not seem to be on their A game that day.

Cons: I was sold a "toll" package and never saw a toll road on my trip. Wasted money. Also, I signed up for the "return empty" option, but when my receipt got reprinted for taking a different car it was omitted.That was worked out when the car was returned, but it was a hassle.

Cons: Arrived in DFW after long day to be told there are no vehicles. No deal offered. company is a hot mess. Went to Alamo.

Cons: The rental process was a nightmare. First, Advantage had decided to close for the evening (before 7:00 pm), which meant that they herded you over to partner E-Z Rent-a-Car where the experience went from bad to worse. When I arrived there were six customers in line - when I finally departed 50 minutes later, there were an unlucky 25 behind me with only two agents working the desk. One of the two agents, with people waiting in line for 30+ minutes, declared, "It's time for my break" and proceeded to go to a room behind the desk but within eyesight of the customers in line and causally eat a snack or dinner. In this case, for the first time ever, if I could give less than a "1" for customer service. I will NOT be a repeat customer.

Cons: Poor communication as to where to drop the car off.

Cons: I had reserved a full-size car. When I arrived, they had no vehicles available except a minivan. I had to wait at least 15 minutes and when no cars were available, they had to get one from another rental agency. I had to then walk over there to get the keys. I have only rented from Advantage a few times but not sure if the great price is worth the hassle.

Cons: Line was unacceptably long with only three employees working when we picked up. Two hours late to drop off and was charged for an extra day. The car was okay, but could have been cleaner and a higher trim level. I rented a car in the same class in Portland the week before and it was miles better.

Cons: got a cheaper deal at budget but they added $150 more in taxes + surcharges.

Cons: A few things to keep in mind. First and most important, the individual processing the paperwork never mentioned the e-toll convenience fee of $3.95 a day. We rented for the car for four days so paid $15.80 for a $1.73 toll. Seems fair. Second, we rented a Jeep Patriot 2WD. Not a great car so future renters, keep in mind and ask for something else in that car class. Third, customer service was ok, not great, but ok.

Cons: Cost from this app was a lie

Cons: I did not like the extra toll that was added to my bill. I didn't use it as much as I was charged. This is the only disappointment I experience.

Cons: Agents made you feel welcome and relax, were very efficient at what they where doing.

Cons: I did pay only what was quoted me but upon pickup the sales agent tried to get me to add on several other fees and explained them poorly. Notably there fee for using their service for tolls was explained the worst. Already stressed out from traveling I spent the first day terrified that I would be paying more than anticipated for my rental.

Cons: the Budget customer service staff were unreliable. One staff member guaranteed me a specific service for free and the next one tole me that they would charge me $206 for that service when I called to confirm that the change was made. I will advise against others using this company.

Cons: Probably the slowest rental process I've ever had renting a car. Not really sure what the holdup was but very slow.

Cons: I rented this car for unlimited mileage, but when I went to pick up a car. I was told there is 150 mileage limitation per day.

Cons: Arrived at two am to find they had no cars available. About five of us in line, all with reservations, turned around and rented from the two other open companies.

Cons: Staff attitude

Cons: The attitude from the minute you walked to the counter.

Cons: I arrived for a reservation at 6:00am and there were no cars available. I was the 15th person since 1:00am that had no car for their reservation. On top of everything, my car was reserved for an extra week longer than my original reservation and I was told I would have to pay for 8 days instead of one even though my receipts only showed they were to charge me one day. Management was not available and then showed up to work late. I finally contacted my credit card company so they would not fraudulently charge me $390 dollars! Horrible experience after flying for 12 hrs during the night.

Cons: N/A.......

Cons: I ended up with a compact, I enjoyed driving it. I over payed for it. so use autoslash next time.

Cons: Our car was not cleaned very well, especially the back seat. You could see where someone had spilled something and it wasn't cleaned up properly and the seat was a little sticky. Our car also had a horrible noise/vibration at 50+mph, which got worse over the time we had the car.

Cons: Waited in line for at least 20 minutes because thrifty closed their desk and only two guys were manning the combined dollar and thrifty customer traffic.

Cons: When I got there the rental price was double what you say ed it would be do I cancel it

Cons: Car is noisy on the highway.

Cons: The policy of reservation.Bracknell

Cons: Of course the price but it was very comparable to other car rental companies

Cons: Waiting to check in for that long...

Cons: BUT AVIS personal at pickup location use deceptive practices to sell more damage waiver insurance cost $28 to my daughter despite I already had purchased the insurance online and she told the agent about it. You must be alert about this for your rental. God Luck at Dallas DAL airport AVIS location!

Cons: The pickup process was painful. The line was 15 deep when I joined. To their credit, the counter people worked quickly. Thirty minutes at the counter. Much longer than I would like.

Cons: The person handling the drop off was absurdly rude and actually blocked in my rental with another vehicle got out of the vehicle and yelled at me. I was so upset. This person should be fired immediately.

Cons: I did not like the lack of flexibility using this service caused me; I would have been better off to go the rental car agency itself as the incurred cost, for LESS time was the same.

Cons: All good

Cons: When I got the receipt, they charged $250 for some pet hair in the vehicle. I called customer service and they said pets were allowed in the vehicle but pet hair was not in the normal wear and tear and refused to remove the fee.

Cons: N/A

Cons: N/A

Cons: The Insurance needed to cover the 15 Passenger Van was not enough to cover so i had to get additional Coverage$$$ Also there was a Safety issue with one of the seats did not have a belt buckle locking clip? Was missing so that had caused some discomfort to couple of passengers due to Sharp edges had caused some cuts and small lacerations on 3 passengers.