Dallas Car Rentals

The company did not have a car!!!!

Pros: I liked nothing about the whole thing

Cons: I walked 10 miles to the rental car place just to find out they did not have a car for me. I was very pissed and then they did not try to make any solution to the problem. Very poor company, I will never do business with them again.

Kayak unwittingly participated in a 3rd-party rental scam

Cons: It was Kayak that was the problem. I thought I was renting from Hertz, just like this questionnaire asks about my "Hertz rental in Dallas?". But the rental was through CarRentals.com instead. I did not know that because it kept saying Hertz. And I gave them my credit card number, as Hertz also asks for it, but CarRentals.com charged my credit card immediately and classified the rental as prepaid, non-cancel-able and non-refundable. I had to go to Hertz.com to get a legitimate Hertz rental and had to call Hertz corporate office to get the prepaid CarRentals.com removed from my credit card. I blame myself for getting duped by this 3rd-party-scam. I blame 3rd party CarRentals.com for putting that fine print in light gray on the form so I did not read it. And 3) I blame KAYAK for participating in shifting me to CarRentals.com and leading me to believe it was Hertz I was renting from. I will avoid trusting Kayak in the future because of their participation in what turned out to be a very time-consuming and frustrating experience. Kayak does not have my full trust from this point forward.

Insurance rip-off

Pros: first website offers $9.00 insurance per day. after booking next page says you are not covered. click here for $11.00 a day for coverage. call to rental company says cover not valid, their cost $30 a day. None of insurance includes liability

Cons: first website offers $9.00 insurance per day. after booking next page says you are not covered. click here for $11.00 a day for coverage. call to rental company says cover not valid, their cost $30 a day. None of insurance includes liability

The Car Didn’t Exist

Cons: You gave me confirmation on a car that was unavailable. Will never use your service again. Period.

Didn't recognize reservation

Cons: The actual booking was through carrental.com. I got a confirmation, but when I called the agency for instructions on how to get there just as I was departing on my flight to Dallas, I was told they didn't have a car for me. They said they'd see if they could find another car, but never got back to me on that. I ended up having to make a completely different reservation, and now have to get the prepaid insurance on the first one back. Altogether, a very disappointing experience, that almost left me high and dry in Dallas without a car.

Poor communication

Pros: I never did get the car from Hertz

Cons: I realized I had accidentally reserved a car at the wrong airport in Dallas and when I called to change the reservation I was told by the Hertz representative I couldn’t change it. So I reserved and rented a car from Sixt Car Rental and was very happy with it.