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Best Western Palace Hotel & Casino

Central Promenade - Douglas, Douglas, Isle of Man
+44 1624 662662

$71+

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1 room, 2 guests
Rates
Best Western Palace Hotel & Casino - Douglas - Building Provided by ICE Portal
Best Western Palace Hotel & Casino - Douglas - Pool Best Western Palace Hotel & Casino - Douglas - Casino Best Western Palace Hotel & Casino - Douglas - Lobby Provided by ICE Portal

Overall guest ratings

7.6/10 Good
Based on 1,040 reviews
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Review highlights

  • 9.0
  • 8.7
  • 5.0
  • 5.0

Good to know

  • Friendly service

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    About

    The BEST WESTERN Palace Hotel & Casino in Douglas, is perfectly placed on the beautiful Victorian Promenade of Douglas on the Isle of Man - ours is one of the largest and best appointed 4 Star hotels on the island! We are a one stop entertainment complex with our own casino, nightclub and leisure facilities on-site, during the weekends the complex has a lively and dynamic atmosphere. We also have a two screen cinema just 150 meters away from the complex. We're just meters away from the beach and our friendly staff will be happy to recommend daily excursions around the island. Douglas' retail and business center is moments away. Whether you're here for business or pleasure we're able to offer a unique combination of stylish accommodation blended with an elegant environment for all kinds of events or breaks. Enjoy your stay.

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    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • ATM on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Casino
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 hour front desk
    • Safe
    • Sauna
    • Designated smoking area
    • Storage available
    • Business center
    • Laundry facilities
    • Spa
    • Night club
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

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    • Couples
    • Families
    • Business
    • Solo

    Overall Rating

    7.5 Good
    Based on 967 reviews
    • 9.0 "Excellent wellness & sports facilities."
    • 8.7 "Breakfast is good."
    • 8.4 "Location is great."
    • 8.3 "Great service."
    • 5.7 "Internet is average."
    • 5.0 "Rooms are ok."
    • 5.0 "Average value."
    • 4.7 "Bar is not good."
    • 4.1 "Not very comfortable."
    • 1.8 "Horrible vibe."
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    Overall Rating

    7.6 Good
    Based on 696 reviews
    • 8.9 "Breakfast is good."
    • 8.9 "Very nice wellness & sports facilities."
      9.4 "top-notch fitness area, thought 94%."
    • 8.4 "Location is great."
    • 8.3 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      8.2 "Housekeeping was great, according to 82%."
    • 6.4 "Pool is mediocre."
    • 5.6 "Internet is average."
      5.0 "50% thought the wifi quality was ok."
    • 5.5 "Rooms are ok."
      5.5 "Beds were acceptable for 55%."
      6.1 "Only 61% said rooms were clean enough."
      6.7 "Only 67% found the balcony ok."
    • 4.8 "Value below average."
      1.1 "The price was too high for 89%."
    • 4.7 "Not very comfortable."
      3.8 "62% said rooms were small."
      2.7 "73% thought it was too noisy."
      2.5 "Air conditioning was criticized by 75%."
    • 1.7 "Horrible vibe."
      1.5 "85% criticized the unstylish hotel."
      1.7 "83% didn't like the unstylish hotel."
      0.0 "For 100%, the lobby entrance was sub-standard."
      2.7 "Unfriendly atmosphere, according to 73%."
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    Overall Rating

    7.1 Good
    Based on 87 reviews
    • 8.4 "Breakfast is good."
    • 8.3 "Location is great."
    • 7.8 "Good service."
      8.9 "89% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
    • 6.6 "Food is average."
    • 5.9 "Average cleanliness."
    • 5.6 "Rooms are ok."
    • 4.2 "Not very comfortable."
      4.9 "51% didn't like the uncomfortable beds."
    • 3.3 "Bad amenities."
      3.5 "65% thought the building wasn't nice."
    • 2.1 "Horrible vibe."
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    Overall Rating

    7.1 Good
    Based on 183 reviews
    • 8.6 "Breakfast is good."
    • 8.5 "Location is great."
    • 8.4 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
    • 5.7 "Internet is average."
      5.3 "53% thought the wifi quality was ok."
    • 5.1 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
    • 4.6 "Value below average."
    • 4.1 "Rooms are not good."
      4.6 "54% didn't like the uncomfortable beds."
      1.0 "90% complained about the bathroom."
      2.8 "72% said rooms were small."
    • 3.5 "Not very comfortable."
      4.6 "54% didn't like the uncomfortable beds."
      2.8 "72% said rooms were small."
      2.7 "73% thought it was too noisy."
    • 1.7 "Horrible vibe."
      1.7 "83% criticized the unstylish hotel."
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    Good to know
    "Friendly service"
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