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Over a six night stay, we were able to get very comfortable. Loved having a washer and dryer in my unit. Loved the lazy river, that was salt water and not chlorine. Met many unhappy families at 6pm waiting long hours trying to check their families in. This is a normal problem here and we saw families waiting in lobby on other days of our trip as well. Apparently they have a long term shortage of housekeeping staff for their two huge buildings. Bring your own towels, dish detergent and clothes detergent...and coffee. Maid will come in to take trash and wet towels, but that is it. Have your own towels on hand in case she does not arrive by the time you need more towels Unit had had a smoker in it previously. All of our clothes smell like smoke. We worked hard on trying to air out our unit during our stay. Bad WiFi kept kicking the kids phones off. Only lobby has fast wi fi.
We love the pool and the room was very spacious and hotel staff was so nice The shower but told the staff and they said it would be took care of
The room was clean and the staff were friendly and helpful. It was also nice to have cups of a usable size and the ability to make ice in the room. The "queen" size bed was anything but that. The water flow in the shower was weak and spotty and the bathroom supplies provided left a lot to be desired. We were staying for two nights, but our keycards were deactivated at check-out time the morning after we arrived, which wouldn't have been so big a deal except that the front desk was in another building so we had to drive over, get new keys, then drive back just to get something out of the room we forgot.
I loved the staff and how well maintained the property was. That I couldn't say another night. I had a great time.
Room, fireplace, bed, location, heated pools and water slides Pricey,
We loved having a 2 bedroom- 2 bath condo. The water parks are great. Wonderful location for all the fun events. Helpful staff. WE ALL HAD A GREAT VACATION!!!!!!!!!!!!!!!!!! All was good.
The room had a smoky smell, a dirty-looking carpet, and a noisy old air conditioner. Replacing the carpet and A/C might help get rid of the smell. It's too bad, because otherwise the hotel was good: the furnishings and bedding were up to date, the location was convenient, and the price moderate.
location did not meet the standards i expect for a hampton.
The staff at this hotel made our stay the best it could be. Always available for any need or concern. Super fast responses. Aside from being extremely helpful, everyone was so nice. Convenient to the highway, but very busy highway at rush hour. No outdoor pool.
My family stays at this hampton everytime we travel to Tn, Its like coming home. The Staff is so friendly, and the hotel is always clean, smells clean, and we have never been dissatisfied--Not in the past 12 yrs. The breakfast is always great and the price is very reasonable for the service you get. Just a Great Place.
Great place and super close to everything
Staff was friendly, room was clean, breakfast and coffee in lobby were good. In room tv was not HD. Room seemed dark and needed more lighting.
Friendliness of staff, caring attitude and even a call to the room after check-in to be sure all was ok. Breakfast was superb with great variety. Hotel is under remodeling construction. Pool area was closed.
Good location, close to everything but still far enough from the traffic. Nice, clean hotel. Friendly staff. Missed the fresh cookies! Only smelled them baking once, went back and they were gone. Went back several more times, but no cookies.
housekeeping not up to Hampton standards. Carpet had not been vacuumed, tub dirty, duvet was not freshly laundered, hair in between sheets...ugh...I stay at Hampton for the clean fresh bedding. This hotel is not checking after their staff. Staff was somewhat responsive.
The continental breakfast was the best thing about this hotel. The area was kept clean and the two employees there were very nice and hard working. Housekeeping was average. The bed was half made.
Pool is on the 2nd floor roof top. It overlooks the light show in the pond at The Island. Bed was not comfortable and it's very pricey to be a hotel.
All rooms are on second floor. Our room/balcony overlooked village below. Rooms were spacious and beds are very comfortable. Nicely decorated. Nice private pool/bar area for guests on second floor. Great views. So many things to do/places to eat within short walking distance.
We loved being able to walk out the hotel door and have live entertainment and fun things for kids. Being able to shop onsite and have great food without driving anywhere is amazing. We could enjoy a drink at hotel bar and then go to watch the dancing water show in rocking chairs provided. We also went to Dollywood and it was great too. Also the staff was very helpful and rooms are amazing. Will definitely come back again. Fun place for all ages!! The only negative thing would be parking away from hotel. We didn't mind the walk and they have valet parking if needed.
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Great rooms at this resort... You won't be disappointed!
Very nice and the employees were very nice and helpful. A drunk female acting like an idiot and cursing at my family. Our friends room was double booked and they had to stay elsewhere.
My 7 year old loved the indoor water park. It was too cool for her to enjoy the outdoor water park. She can't wait to go back next Summer.
The balcony and water park was great! The inside water park had so much bleach I could taste it for the entire day
The staff was very hospitable, every one of them that we encountered from maintenance or housekeeping we passed in the halls or rode an elevator with to the front desk and restaurant employees. it would be nice to see recycling options in the rooms. They have signs about going green in various places, but then no recycling options in the rooms or trash rooms.
Very clean, very kid friendly. Awesome staff, very friendly and professional.
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All the swimming opportunities for the family Didn't like not having the security deposit verbally disclosed to me. It was a nominal fee of $100 but I wasn't expecting it. And the hotel initially told us it would take up to 21 days to release it. After calling, they released it in 2 business days.
Pool Check in was slow
Loved having the water park & arcade for our grandchildren. They are ready to go back! The 2 bedroom suits were awesome! Wish they had been at least on same floor. :( Had two bedroom apartments that were not on same floor & had to walk across the parking lot to get to the water park. Not what I was told.Told one of rms was presidential with fireplace. Disappointed in phone information. Hope situation can be resolved
Staff was pleasant and helpful
We really enjoy staying at Clarion Willow Tree. Beautiful hotel and great location. Great service.
The room was very comfortable. The maids didn't bother us to come in if we were late getting out. We liked the location and the beauty of the hotel. We have stayed with you before and will stay again. The breakfast was always good every morning. Not really!
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Clean, nice, and located nearby. The hotel staff was unhelpful and should never argue with a customer. After acknowledging they were wrong they should proceed to do something to make sure the customer is happy. First the hotel messed up the reservation. Later they denied payment.
Location and room.
fireplace, christmas decorations, cozy feel. CLEAN no
It is a wonderful, quiet, and peaceful place. The food is great! We have stayed here 5 times now. Parking can be tricky, but everything is really well done.
The theme is based on gone with the wind. Loved the fact it had pool inside and out with a lazy river, and jacuzzi. Staff was always nice no matter what time of day you interacted with them. Very nice hotel. Beds could be replaced.
Good hotel. Decent price. Nice decor. A little dated. Could use a good remodeling.
Staff was efficient breakfast area kept well stocked, clean. Carpet in the room was very worn and the facility looked like it could be updated.
Clean and quiet. Really good breakfast.
The room was very nice and clean. The beds were comfortable and the linens were in like new condition. Breakfast had plenty of selection and room to eat it there instead of taking it back to the room. The check in was quick and hassle free as well as check out. The charge was accurate and we felt like it was a good deal. The location was really good since we were right in the middle of Pigeon Forge. We got back late enough that we didn't try the outdoor pool, closes at 10 pm, it looked clean and the area was really nice. We went to the indoor pool, open 24 hrs, this pool was clean and was open all the way up to ceiling at the top of the building. There wasn't any issues with our stay or room that would be considered a problem. Didn't care much for the shampoo but that is really a dig for a whine about our stay. There are two buildings so you are separated by the road in between. This again isn't an issue so much as knowing that it is there. The indoor pool is in the front building and the outdoor one is next to the back building. We at breakfast in the back building downstairs but I don't know if there is a breakfast location in the front building, I would say not. Again we didn't have any problems with out stay.
The room was large, comfortable and very clean. Breakfast was excellent. Staff was very friendly. Walls were a bit thin, we heard the couple enjoying each other in the next room.
Clean room good breakfast pool How long we had to wait to check in 4pm
Clean and convenient to everything. Was a great hotel for a great price! The staff was friendly and efficient. We will stay again for sure!
Very clean, plenty of parking and rooms were up to date, breakfast is good. People were a bit noisy going back to their rooms after 11pm. That or the window and door were super thin.
The indoor hot tub was great, indoor pool was okay. The breakfast was okay.The location was convenient. The pillows were poor quality, the towels were rough and scratchy, bed was too firm. The blankets on the beds had stains, holes and burns on them. The check in staff were rude. Did not expect linens to be changed daily but one day the garbage was not picked up and the beds just had the covers thrown back up not straightened and made neat.
The staff was very pleasant, knowledgeable and courteous. Check in was quick and hassle free. The room was clean, with plenty of room and it smelled great when you first walked in.
Great clean rooms quiet nice furnishings. Breakfast was over at 9;30 missed it.
Rooms were nice, liked the layout. Grounds were nice, didn't use the outside pool area because of the weather but loved how it looked. The indoor pool was great however being a little too warm. Very convenient to everything. Staff was friendly upon check in but after that was not as accommodating; we asked for towels for the pool (there was none in the "towel rack") never did bring any, we spilled some soda on the carpet and used a towel to get it up and was horrified at the black "stuff" that came up on the towel. Even after this, the good out wayed the bad and we will definitely stay here again.
Comfortable bed. 5yr old loved the indoor pool. Good value More options for breakfast, perhaps more fruit
Awesome location right in the center of pigeon forge!
Quiet stay Not American No parking
Room was very clean and comfortable. Room appeared to be a recent upgrade.
Parking was full and had to park in McDonalds parking lot across the street.
Cheap and comfortable. Very dated. Definitely needs updated.
Bed were good. 1. Cockroaches in room 2. Electrical outlet that was nearly coming out of the wall 3. Electrical outlet that a plug would not stay it 4. Very limited Breakfast items 5. Paint pealing off the outside of room door.
It is conveniently located. Bare bone necessities.
Room was clean and comfortable. Great front desk and wonderful support and it is in main location for easy access as well. Nothing to complaint. It was a wonderful stay there. Great stay for a little money. So no negatives!!!!!!
Easy check in and friendly employees Outdated TVs and bathroom needed repairs
The staff were wonderful! Everything appeared clean. We arrived very late yet the night manager was on station, attentive, and considerate. Breakfast was well attended and everything was well stocked. The breakfast section was small and had difficulty accommodating the large number of early morning eaters.
Location Could have been cleaner
The location is, ok.. Internet was down until the last day, then it was to weak in our room to get a signal. Bed spreads had holes & were very old, carpet was full of stains. toilet was loose, when I first sat down it almost dislodged completely. The lady at the front desk was a bit rude when I asked about the internet. I will never use this establishment again.
Price not too bad. McDonald's was in walking distance. Hot water quick. Got bit by bed bugs and the coffee was really bad. Bed bugs bites itch badly, could t sleep well because of itching through the night.
Great place to stay. We will definitely be back!
I liked the location and the pool The staff was extremely rude and the rooms don't get cleaned after each person.
I have stayed in a lot of hotels and am fairly picky. I read the reviews and look at the pictures online. Econolodge exceeded my expectations in every way. Better than some Clarions I have stayed in, for half the price. Beautiful facility, very well maintained. Pretty lobby, excellent breakfast area and I loved the food. Small room but very comfortable, nice decor and everything very clean. A fridge and microwave and coffee maker. Nice flat screen TV and many channels. Pleasant courtyard outside our room. A pretty river next to the rear parking lot. Very friendly staff. Location is right in the middle of Pigeon Forge strip, next door to Christmas Place. Can't recommend this hotel highly enough!
The room was very clean and alots of room. The breakfast was good. We ate there every morning. When we where in our room you could here alots of noise from the hallway. The bed was too hard !
Nice staff Rooms were old. Semi dirty. Only had one towel. For under 100 a night not bad.
Had a noise from outside room that we were told was a maintenance something for the pool. Went on for an hour and we told the front desk about it. A maintenance person came up to see about it but said he could do nothing about it. It did stop but started again later but did not go on very long.
The kids running up and down the halls late at night. Yelling and very noisy. Parents should exercise more control.
Rooms were clean and updated, staff was friendly, breakfast was enough for...biscuits and gravy, sausage and eggs, and other pastries. Indoor pool looked nice. Not much to complain about at all
Lee had a very nice stay. Friendly staff. Clean comfortable room. Great value for money. Only issue was the noise. Walls are,thin, so we could hear a lot of noise from next room and from,hall
Comfortable, clean and at a convenient location. Free wifi. Friendly staff! Breakfast was ok. But, for the price we didnt mind eating out.
The continental breakfast was very good with a wide selection of eggs, toast, make your own waffles, hot & cold cereal, muffins, 3 types of juices, fruit, and more. The hotel was conveniently located to many attractions and restaurants. We had trouble finding three working outlets to plug our phones and fit bits. The hotel had a small indoor pool but did not advertise it that way.
Rooms were clean and I had no issues. Exercise room was terrible. Had cheap and broken equipment.
The stay was good - it was nothing exceptional, but the rooms were clean and staff was friendly. no issues
My husband and I stayed for 3 nights in the king suite with the whirlpool. It was a great value for the price and a great location (right in the middle of many Pigeon Forge attractions). There was plenty of parking and the front lobby receptionist was helpful and polite. The walls did seem to be thin as you could always hear anytime people were talking in the hallway. Still would stay again though!
Very good breakfast, location and service.
I like the helpfulness of the clerk. I liked the location of the hotel with regards to its proximity to Pigeon Forge attractions. I like the discounts for Pigeon Forge Attractions that come with the booking of the room I loved the price. The rooms were very nice. Particularly, the ceramic tile flooring. I like the 2nd story balcony This will be the hotel spot for myself and my family for every time that I come to Pigeon Forge or Gatlinburg. I really did enjoy the location and the hospitality of the clerk. I asked for two wake up calls. One for 9:30am Saturday morning and another for the same time on Sunday morning. Neither time did anyone call me. I asked the housekeepers for towels and they never brought me any. However, this isn't a big deal to me. I still enjoyed the stay and it will be my choice of stay when I come back to Pigeon Forge or Gatlinburg
We had troubled getting maid service and she didn't leave toilet paper but other than that it was a nice place to stay. The walking up and down the steps to get to the room.
Extremely kind clerk. Hotel was old and not clean, stains on comforters and holes. Price was high for room. Jg
Nice room reasonable price good location. Nothing
Loved the river and park behind the motel Rooms smelled of smoke even though it was non smoking. Room service was a little lax
The location was excellent. The room was clean although not new. People were extremely generous. The tame ducks were awesome. It was a little aged but that is all I could say negative.
Room was a good size. Indoor pool and pretty good breakfast. Nothing
The staff was absolutely wonderful! Did all they could to accommodate us and make us comfortable. The sofa bed was very uncomfortable. But they brought a much better roll away free of charge.
Staff was friendly. Beds were comfortable all in all a high end affordable hotel. A wider variety in the breakfast
The room was large with two king comfortable beds and jacuzzi in room. I loved the bacony to watch the tubers and the geese in the river. Great location too and very quiet. My pet dog loved it too. The windows were large to view outside activity. Everyone was very nice and helpful. Enjoyed our stay plan on returning here one day. The only thing i didn't like was the elevator smelled of urine r cholrine couldn't decide. Carpets need to go just plain floor would work.
The outdoor pool is shut down and green . Looks like a frog pond!!! The hotel is pet friendly and we had a dog turd on our balcony upon check in and one in the carpet right by the dining table!
Room was clean and very spacious. In-room whirlpool tub was relaxing. Staff was very pleasant to deal with. Balcony was covered with spider webs. Fireplace in the room didn't work. There was an issue with the elevator as we left out so we resorted to walking down then climbing 5 flights of stairs.
The river view , jacuzzi tub, and fireplace The bottom outside of the toilet wasn't clean and the balcony outside was full of spiders at night. Other than that it was very peaceful
The Jacuzzi tub Everything was poorly maintained. The door to outside patio didn't latch.
Loved the hot tub. Room was bright and for the most part clean. Room was evidently cleaned very fast. Beds were sloppy. found a childs sock under the front of the bed skirt. But everything else was ok.
I didnt pay what the rooms actully go for thank goodness. We read on line it had breakfast, it doesnt and when asked the staff were rude. They advertise 2 pools, there is only one and it is small.
The rooms was great i took my fińace and my brotherand his girlfriend down for the weekend had no problenms The indoor pool is to small and the outside pool wasn't open small trade though for good rooms
My family didn't like anything about this hotel The hotel was NASTY we walked into the office and there was roaches all over the floor. We thought we would give them a chance and went to the rooms. The beds had blood in the creases of the bed along with bugs. We immediately went to the lady in the office and she called us a liar so we asked for our money back (we booked three rooms for five days) she refused to give us our full refund and charged us for one night per room and was really rude about it. I will never ever recommend this place to anyone.
Location was nice First we had no running water then we changed rooms and that room the door handle to the bathroom came off in my hand. No maid service for the first two days it was just overall shitty.
The food choices were excellent. Th shows were funny and entertaining. Some very good talent. The hotel was clean and very comfortable. The beds were very comfortable. Our room was clean. The staff was nice and very helpful. Traffic was very heavy. There are alternative routes.
We were really excited to be traveling for the weekend just to get away. The pictures online make the motel look very nice. Once we arrived, we noticed that there was only ONE pool open, although online it seems there are TWO functioning pools. Of course the one that was open was absolutely packed! When we finally made our way to our room, it wasnt too bad; I have stayed in worse, but you could tell it had hardly been actually cleaned in some time now. As far as the price though, guess we just got what we paid for. I personally will probably spend a little bit more money and stay somewhere else next visit!
Every one at the front desk was nice and polite After reading some of the reviews thought it was going to be a bad place, ask the front desk if we could see the rooms before we checked in. They gave us the room keys and allowed us to check the rooms out, everything was in good shape.
The fron desk staff were nice. Chemical smell was so bad that We had to change rooms. I have been sick since being in the room. Neither room was even close to clean. We went to another motel and stayed the next night. Breakfast was not good. The staff were nice and that is about all that place has going for it.
The staff was very friendly, the rooms were great and the location was great also.
Location Bugs in room, duct tape in shower, wash cloths plugging holes in ceiling tiles, staff not friendly or efficient, ice maker not working, no parking due to concert being held in parking lot.
I liked that the room was ready earlier than stated. It was quiet during the night and we slept well. I was surprised that they were full to capacity most of our days but still very quiet. For the money, I will book here again. No problems at all. The only thing that we experienced was the free wi-fi was not good. We only got a signal one night. That is usually not a problem but still had some work-related business to check on during the week and could not get a connection.
My husband and I walked to the island and even several shopping centers. It is very centrally located to lots of fun things to do. Perfect for pushing our son in his stroller instead of taking the time to pack him up into the truck. Pool was very nice but needs more shade for little ones. Only two small umbrellas were available. The place was an older hotel but you can tell they were doing updates to it. There were several flat screen tv boxes in the dumpster that was close to our room so you could tell they were in the process of doing some updates.
Loved the location, price, free breakfast, and the rooms. Wifi didn't work half the time. Chain broke on door.
Thebed was comfortable. The room was clean. I was not a fan of the breakfast. The eggs were not real eggs. Yuck! There was apparently a squirrel somewhere in the ceiling. I got quite a scare when I heard it squeaking.
Location was great have stayed here 2 other times and was great then. Checked in went to room and it hadn't even been cleaned. Then the next day they took all the towels and they never cleaned the room that day nor brought back any towels had to go and get our on towels.
I like the convenience of everything near by. I didn't like, that a i wasn't able to have internet in the room.
The location is the best you can find for all the attractions! The wifi wasn't that great.
Location near everything but far enough to relax No
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Clean and close to Outlet Mall Elevator was a little creaky
The hotel was allowed us to keep our dogs there and it was close to where the rest of our family was staying. The rooms are clean. I did not like that I made a reservation for a king size bed and we were given a room with double beds. Asked the staff about it and was told they didn't have any king rooms available. Not very happy about that.
The location was nice. The room had a strange smell, almost like vomit. The broken ice machine. At breakfast my friend thought the attendant was rude.
Overall a good hotel there're were a few problems but were addressed quickly by the Staff
Enjoyed cleanliness and convenience of hotel. Breakfast was good. Staff friendly. No
Good for price . Not too bad as far as Pigeon Forge hotels go. Bed was clean. Hot water. Ok for a quick place to sleep. Not luxury by any means. Bed was clean, we were just in to sleep and straight out in the morning but I would not have enjoyed being there for any length of time. Plenty of hot water. Breakfast was very small. Ok to make some oatmeal and juice.
the location was nice. Away from most of the noise and traffic,
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Location Breakfast could be improved, was not expecting to eat out of crock pots, we decided to go out for breakfast.
Perhaps the coziest stay that I've had in the area. The staff is wonderful! Very convenient to everything. I will stay here again.
Comfortable beds and friendly staff. Within close walking distance to restaurants and The Island.
having two queen beds that were very comfortable the air conditioner put out a bad smell
pool staff location awesome wifi slow
Location was good and close to attractions. Very clean. Had a problem with the hair dryer and they fixed immediately Not very quiet, could hear everyone talking loudly as they passed by our room. Curtains didn't close all the way. Pillows were not comfortable
Everyone was nice rooms were amazing. Pool was nice n clean.
Location Breakfast was great, but had to cross 4 lane highway to get it! Had room by elevator ... noise.