Thornycroft Lodge

The rooms are clean, very comfortable, and the staff is amazing. They go over and beyond to help make your stay enjoyable. The lodge is recommended for anyone visiting East London, and the peaceful and quiet environment is a standout feature.

Some guests have mentioned concerns about the lack of electricity appliances during a lockdown and the absence of a backup plan. Additionally, there were issues with load shedding and a shortage of pool balls, which affected the entertainment options.

The lodge is located away from the city, offering a peaceful environment. However, guests have highlighted concerns about the safety of the road leading to the lodge, especially the bridge. It's also important to note that the location pin on Google Maps and booking.com is incorrect, which has caused difficulties for many visitors.

While some guests have praised the friendly and helpful staff, others have expressed dissatisfaction with the receptionist's lack of helpfulness and the overall customer service, mentioning that the staff was not easily available or visible.

Although there were concerns about the absence of breakfast as stated and the need to order breakfast prior to arrival, guests have also appreciated the generous portion and the quality of the food provided at the lodge.

Some guests recommended requesting rooms closer to the main facilities to avoid a long walk, especially for those with mobility issues.

Double-check the location details with the hotel before arrival, as some guests experienced challenges with incorrect location information provided during booking.

Be aware that breakfast needs to be ordered in advance, and there may be limited refreshments in the rooms, so consider bringing your own or making alternative meal arrangements.

Note that the road to the lodge is described as challenging by some guests, especially for those with low-clearance vehicles, so plan accordingly.

If specific amenities are important to you, such as Wi-Fi, spa treatments, or self-catering facilities, it's advisable to confirm availability with the hotel before booking.

Guests reported issues with electricity and water supply during their stay, so it's wise to inquire about backup plans for such situations, especially during adverse weather conditions.

Embrace the peaceful and natural environment surrounding the lodge, which many guests found to be a highlight of their stay.

Engage with the friendly and helpful staff, who were praised for their hospitality and willingness to assist guests during their stay.

Inquire about any special packages or additional services, such as spa treatments or guided tours, to enhance your overall experience at the lodge.

Keep in mind that the lodge is situated away from the city, providing a tranquil setting, but it may require additional planning for transportation and meals.