Guest Reviews
Overall Rating
7.9
Good
Based on 242 reviews
Overall
8.0
Boarding
8.0
Comfort
7.5
Crew
8.5
Entertainment
7.8
Food
7.7
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Edelweiss Air traveller reviews
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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4.0
TRAVEL BY AIR IS A NECESSARY EVIL
Pros: No other way to get there in 10 hours The on crew are very nice.
Cons: Air travel is the most uncomfortable way to travel and airlines are working to make it worse ...according to news reports. On board: Cramped in too tight especially for a 10 hour flight. You have to be athletic to eat from the tray table. Though only 5ft 8in, I had no knee room, -especially when the person in front lowered his seat. Airport terminals inconvenient: Frankfurt AM and Zurich were lacking in people movers which made getting from one gate to the next a severe pain. I am not looking forward to traveling through either of these airports in the future... though others are just as bad.
review from
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6.0
Pros: service was polite & good. meals seemed good quality - I had forgotten to order a special meal to accommodate my food allergies so I brought my own food and didn't actually eat on the plane, but it looked & smelled good!
Cons: There were too many announcements, especially in the first few hours of the flight - constant interruptions, at one point the pilot came on and told us how much the plane weighed when we took off...... had to tell us in multiple languages, so it took a few minutes. Very cramped in economy class - I'm 5'6" - not so tall.... and when the seat in front of me reclined, it was touching my knees. For the whole 13+ hour flight it was ON my knees! It was uncomfortable and made it very hard to get in and out of my seat.
review from
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10.0
Great airline
Pros: Great customer service!
review from
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7.3
Cons: The panic of a 50 minute layover was huge and there was no room for error. Everything else went smoothly!
review from
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9.6
Very good experience
Pros: Traveling with kids is always uncertain but the crew were very friendly, the entertainment system was more than enough to keep them busy during the 12 hour flight
Cons: Late boarding, ended up arriving 3 hours late.
review from
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4.0
Return Flight to USA
Pros: For our return flight home from Cyprus, though we went on line to select our seats as we had been told, we were not allowed to do so. We were 5 passengers in my family and were put on the very last seats. When we asked at the airport in Zurich if we could be switched to different seats they told us that we had to pay a significant amount per person to do so. Therefore there were extra seats available. The people were also not the friendliest.
Cons: My experience with Swiss Air was poor from the very start. I purchased 5 tickets for this trip for my family. Our flight from USA to Cyprus on July 13 was cancelled. We had to take an extra day off from work and leave on July 12. Our flight back home from Cyprus July 28, was changed to 5:00am from 11:25am. Therefore we had to get a taxi at 2:00am for the airport. Instead of trying to make it up to us by giving us at least good seats, they punished us further and gave us the worst seats possible. That showed no curtesy whatsoever. Very disappointed:( I thought Swiss Air had higher standards than that.
review from
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10.0
Great service and easy travel!
Pros: Loved the food, the comfort, the movies and the staff. They took EXCELLENT care of my bike, which I traveled with, and they we traveled safely to Switzerland!
Cons: Traveling with a bike was a bit unclear. I paid $90 for traveling with my bike, which was fine, I just wish it was more clear leading up to it cause I thought it would be $75.
review from
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2.0
Pros: Nothing...the flight was cancelled THAT MORNING
Cons: Flight cancelled...not so nice
review from
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6.6
Pros: Comfortable seats in economy
Cons: Lost baggage on a simple nonstop flight and poor communication on status
review from
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6.0
Cons: Late take off. Delayed landing due to heavy air traffic around Zurich. Bus transfers to the terminal.
review from
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7.0
Pros: All of the Cabin attendant have served with smile.
Cons: I wanted to have coffee and tea service not only with tthe meal and also after the meal . More selection of Movies would be nice.
review from
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9.0
Cons: The airport was very crowded and no room to sit at our gate
review from
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10.0
Great airline
Pros: Great customer service!
review from
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9.6
Very good experience
Pros: Traveling with kids is always uncertain but the crew were very friendly, the entertainment system was more than enough to keep them busy during the 12 hour flight
Cons: Late boarding, ended up arriving 3 hours late.
review from
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10.0
Great service and easy travel!
Pros: Loved the food, the comfort, the movies and the staff. They took EXCELLENT care of my bike, which I traveled with, and they we traveled safely to Switzerland!
Cons: Traveling with a bike was a bit unclear. I paid $90 for traveling with my bike, which was fine, I just wish it was more clear leading up to it cause I thought it would be $75.
review from
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9.0
Cons: The airport was very crowded and no room to sit at our gate
review from
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7.3
Cons: The panic of a 50 minute layover was huge and there was no room for error. Everything else went smoothly!
review from
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6.6
Pros: Comfortable seats in economy
Cons: Lost baggage on a simple nonstop flight and poor communication on status
review from
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7.0
Pros: All of the Cabin attendant have served with smile.
Cons: I wanted to have coffee and tea service not only with tthe meal and also after the meal . More selection of Movies would be nice.
review from
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4.0
TRAVEL BY AIR IS A NECESSARY EVIL
Pros: No other way to get there in 10 hours The on crew are very nice.
Cons: Air travel is the most uncomfortable way to travel and airlines are working to make it worse ...according to news reports. On board: Cramped in too tight especially for a 10 hour flight. You have to be athletic to eat from the tray table. Though only 5ft 8in, I had no knee room, -especially when the person in front lowered his seat. Airport terminals inconvenient: Frankfurt AM and Zurich were lacking in people movers which made getting from one gate to the next a severe pain. I am not looking forward to traveling through either of these airports in the future... though others are just as bad.
review from
-
6.0
Pros: service was polite & good. meals seemed good quality - I had forgotten to order a special meal to accommodate my food allergies so I brought my own food and didn't actually eat on the plane, but it looked & smelled good!
Cons: There were too many announcements, especially in the first few hours of the flight - constant interruptions, at one point the pilot came on and told us how much the plane weighed when we took off...... had to tell us in multiple languages, so it took a few minutes. Very cramped in economy class - I'm 5'6" - not so tall.... and when the seat in front of me reclined, it was touching my knees. For the whole 13+ hour flight it was ON my knees! It was uncomfortable and made it very hard to get in and out of my seat.
review from
-
4.0
Return Flight to USA
Pros: For our return flight home from Cyprus, though we went on line to select our seats as we had been told, we were not allowed to do so. We were 5 passengers in my family and were put on the very last seats. When we asked at the airport in Zurich if we could be switched to different seats they told us that we had to pay a significant amount per person to do so. Therefore there were extra seats available. The people were also not the friendliest.
Cons: My experience with Swiss Air was poor from the very start. I purchased 5 tickets for this trip for my family. Our flight from USA to Cyprus on July 13 was cancelled. We had to take an extra day off from work and leave on July 12. Our flight back home from Cyprus July 28, was changed to 5:00am from 11:25am. Therefore we had to get a taxi at 2:00am for the airport. Instead of trying to make it up to us by giving us at least good seats, they punished us further and gave us the worst seats possible. That showed no curtesy whatsoever. Very disappointed:( I thought Swiss Air had higher standards than that.
review from
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2.0
Pros: Nothing...the flight was cancelled THAT MORNING
Cons: Flight cancelled...not so nice
review from
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6.0
Cons: Late take off. Delayed landing due to heavy air traffic around Zurich. Bus transfers to the terminal.
review from
Flight Status
Edelweiss Air Route Map
Popular Flight Routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
3
Las Vegas
LAS
Zurich
ZRH
2
Zurich
ZRH
Las Vegas
LAS
5
Tampa
TPA
Zurich
ZRH
4
Zurich
ZRH
Tampa
TPA
15
Calgary
YYC
Zurich
ZRH
14
Zurich
ZRH
Calgary
YYC
33
Havana
HAV
Zurich
ZRH
32
Zurich
ZRH
Havana
HAV
34
Zurich
ZRH
Punta Cana
PUJ
25
Cancun
CUN
Zurich
ZRH
24
Zurich
ZRH
Cancun
CUN
Top Airports served by Edelweiss Air
Edelweiss Air contact information
- WK IATA Code
- +41 (0)848 333 593 Call
- edelweissair.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
