The ambience of the hotel generally and the extremely helpful staff. Very comfortable beds. No
The members of staff were very friendly and helpful. Because it was a public holiday (Nov 1) the restaurant was closed. We were able to order from the room service menu, but this did not offer a lot of choice.
Excellent food, quiet location welcoming helpful staff. Nothing
very friendly staff. great location the restaurant only offered a set evening meal which was expensive
Everything!!! An excellent hotel. Nothing!!!
People in front office very helpfull. The is an nice historical centre in the city. Which is of some interest. We were traveling by car from France to Bilbao. And went to San Bastian next day. This was a good stop.
The hotel staff, especially the ladies at the reception are very friendly and were genuinely helpfull with directions and recommendations. Overall the staff is what made our stay at the hotel extremely enjoyable. Hotel rooms are quite nice, big and clean. The restaurant serves excellent food. I will definitely go back.
Excellent service, breakfast, professional
Very friendly and helpful staff. Excellent buffet breakfast. Smoking is allowed in the restaurant
Please write at least 15 words
Very clean, and very modern. Room was comfortable, and everyone that worked there was friendly. Great restaurant, and comfortable bar area. Difficult to find in the dark.
Bright clean room in a central location beside all amenities. Helpful, friendly staff. No
Clean modern room. Right in the centre of Hondarribia. Parking very easy and well organised.
convenient for town and easyy parking no kettle and very expensive for a spanish hotel
A fantastic location in the heart of the town, with all the restaurants and tapas bars on the doorstep. Modern, clean and comfortable. The young lady on reception could not have been more helpful, with lots of advice on where to go in the town.
Very nice rooms. Awesome shower. No alarm clock.
A beautiful hotel in a small town with a perfect position. Friendly staff and very clean. I was lucky to have a room wuth two windows. A nice cute hotel, I would recommend it.
Overpriced dump that doesn't deliver what the price tag promises. WiFi wasn't working, which in 2016 just proves they didn't care enough to get a reliable connection (I needed it for work, not entertainment). Nor was it fixed during the time we were there. The "hotel parking" is blocks and blocks away, which defeats its purpose. And the maid barged into our room without even knocking, embarrassing my naked wife. Seriously? A bad experience at any price, but sbsolutely horrible for what this place charged
bad internet conection
good location, modern and comfortable
The hotel rooms are small but clean and well kept. However, the location, next to the weekend revellers on the main street, is appalling. Noise all night which even the ac does not silence!! Over-priced for what it is - an economy hotel presenting itself as 'boutique'... see above!
Very modern, clean and comfortable room, right in the centre of the town. And the breakfast was a treat, probably the best in recent years. No, everything was fine.
The location was excellent. A lovely remote location. Was hard to communicate to the stalf as only one member spoke fairly good english and she was only on in the morning when we checked out. The access road to the hotel was a bit rough and hard on the car. Due to a technical fault there was at the time no Wi-Fi access in the rooms.
It was a lovely peaceful and relaxing setting. The woman at reception(forgive me I forget her name) was absolutely wonderful- professional, knowledgeable, extremely accommodating, hard working and quite simply Lovely! Aside from being a little difficult to find I cannot say anything negative.
the hotel and its area is very beautiful, the room was very comfortable and beautifull ,the staff were very friendly and helpfull. the breakfast wasn't suitable to the price and to the level of the hotel (we were dissapointed)
Excellent hotel, very good dinner at a very reasonable price
Staff friendly and helpful. The room was lovely The walls are paper thin. You can hear other guests showering, walking around their room talking etc. We didn't like being within view of a Toxic Chemical Dump
It was very very near motorway service area -- very very noisey in the room we could hear people in the next room -- & the kitchen staff below our room--- this is not 4 star bed uncomfortable & loo not fixed to the wall -- I was going to write to separately -- We go on a lot of holidays and have used you before & this hotel was not good --Breakfast very poor
Staff was very nice and helpful, contacted us in advance to warn about the wedding celebration taking place at the same date. Very romantic, excellent restaurant and views. Location is a bit not that close to San-Sebastian as stated and not that easy to find.
we enjoy this beaitiful place and go to San Sebastian and Hondarribia Everything was super
the very sympathetic reception staff goes out of its way with touristic tips, route description, etc. They even called me to notify that I left my mobile charger in my room (and luckily I was still close enough to drive back). the rooms feature a lot of space, and are stylishly decorated. wonderful green environment around the hotel. the breakfast was okay, but could have been better (fresh juice would have been nice, and some more choice). staff wasn't around to help choose the right table (some are for the restaurant). watch out: it is best to have a car to get to this hotel.
Setting, views, room comfort, food, calm.
The hotel was lovely and in a great location- right in town. Free parking was a plus. I liked the feel of Hondarribia very much. I found it quaint and lively. A great place to explore. We flew to Biarritz and rented a car and spent our first night in Hondarribia - a good start to a week's trip.
Very friendly staff, excellent restaurant, good value for money
location breakfast starts too late
Reception staff very helpful and pleasent
good location.excellent breakfast. plenty parking
Close to Airport No non-smoking dining.
- noisy guests who spoke most of the night - staff spoke only one language
Close to shops and beach Expensive breakfast
the hotel took a bit of finding,it was a very pleasant stay the staff very friendly,the breakfast was very good quality . the location was good for sightseeing in the area.
friendly staff, good location - near the board walk parking was not near the hotel
I found the hotel to be extremely comfortable and relaxing prior to my important customer meeting.
Very clean, Lovely room, helpful staff, good parking,good bus service to san sabastian,pleasant village with a few good bars. No outside space. Needed to drive to find somewhere to eat ( the staff at hotel helpful with directions) some noise from passing traffic.
At Oiartzun, it is a countryside living experience for me. Cooling and beautiful. Had a very good rest after a 8 hours drive. Only one staff knows english.
easy to find. eveyone was so very friendly and helpful -even made Sue a cup of tea
Very clean , friendly staff . lots of room in bedroom and a large bathroom with walk in shower. Close to bus for city . Needs to have a fridge in room.
Friendly hotel with exellent service No.
Situated in quiet square in old town near lots of restaurants. Lovely views over water into France and wooded hills beyond. Excellent variety for breakfast - eggs and bacon cooked in front of you. Free internet use. 6 parking spaces in front. Convenient night stop driving Portugal to uk. No lift, and stairs to bedrooms a bit steep. We could manage but others with sore knees/hips could find it difficult. Sitting room dowmstairs a bit gloomy with no outlook in daytime.
Our room was very charming, quiet and comfortable, and the staff was exceptional.
Great location in castle-like building in the heart of small old town A bit hard to find but it's part of adventure - just follow the signs
The hotel is lovely - a 600 year old building that has been tastefully restored. It is a wonderful alternative to the "parador" and is located inside the walled city. Fabulously located within 2 km of the airport.
Unique place (old bishops's recidence). Breakfast was excellent (staff made creppes, omelettes etc. on request). Very clean, very stylish. There was a lot of noise from nearby restaurant terrace all nights.
Location, staff, the building/room decor, breakfasts everything was perfect.
Design - beautiful old building, great stylish interior. Location - just in the heart of old town some smell in the bathroom
The location in the castle; the rooms were well decorated and had good and very clean bathrooms.Staff friendly and helpful. Free parking available No English or German TV program on satelite TV ( only programs in Spanish and French) to see e.g. news international guests
Character of hotel, Large size room, Good noise insulation Limited food/drink options at hotel. No pool.
Staff was very friendly
The rooms are really nice, made with care, well designed and clean.
comfortable, clean and good service.
Very helpful staff, and for me the parking suited my extreme needs.
The room was good. Staff very helpful and the catering and food very good. Car parking seemed a bit vulnerable but perhaps as police seemed to come for refreshments it works ok.
Close to the spanish/french border and near lovely village and scenery
Easy access, good "base point", friendly staff Very Noisy
It's easy to find Overpriced for a motorway motel, dirty, noisy, very poor breakfast for the money and when it's busy parking be difficult.
Not a lot Same standard as the French budget hotels at twice the price
Hotel staff and hotel easy acces. Non
Excellent staff, very willing to help Food only ok
Poor parking, noisy, lousy food,
nice rooms and good staff alitle bitt expencieve and noisy because of the track drivers
The area around the hotel is not very appealing but the hotel itself was comfortable.
Hotel superb No sound insulation so you hear everyones doors open and close,every bath and every S...
Public spaces had beautiful views, staff helpful, great location to sightsee in the Basque region of Spain and France. Excellent restaurants nearby. Rooms are not airconditioned, and while the temperature cooled at night, our room had an interior courtyard window that did not allow for a breeze. We were fortunate to get a fan from the staff.
Breakfast was quite nice. The view from the room was also very nice and there was a very nice terrace overlooking the bay. Staff was not very helpful and the rooms for the price were too simple.
After staying at parador toledo, hondarribia seemed a bit short on almost all points
The amazing reconstruction of the building - would have liked more infor about this. The noises from the rooms above could be loud sometimes
Beautiful common spaces. Lovely view from the terrace and mirador There was no restaurant, something we'd looked forward to from our experience at other paradors . The room was relatively small. And the bed was two twins pushed together which is awkward compared to a real queen or king size bed.
Eexcellent location and great staff. The lack of air conditioning made our night a bit uncomfortable.
An amazing place... especially when you bring an Australian with you!
The peacefulness of the environment and the charming quality of the town was superior. The staff was excellent and responsive to every question or need. The parking situation is not clear and it took awhile to figure that out. I had requested a non smoking room and did not get that and also requested a room with view and did not get that -- which seemed to me to make me want to make reservations directly with the hotel rather than through your service since I would have had more likelihood of either getting my request fulfilled or understand why it would not be possible.
Location No restaurant
Ideal location for train buffs, easy walk across the border to France It's quite a hike into town, area not that comfortable for walking about at night to find restaurants. There's tons of stuff to look at and visit in Irun which wasn't apparent from the website,
Very close to the French railway station in Hendaye and only 2 km from the railway station in Irun, nice friendly staff but almost no English spoken. Basic functional budget hotel, wi-fi cost 8 euros extra.
We were travelling with a dog- there was no problem with it and the staff was very kind both to us and to the dog. It wasn't that easy to find the hotel during the night.
Close proximity to Hendaye Railway Station even thogh in a different country! Very smoky. No non smoking rooms.
The friendliness of staff and its location. I thought the breakfast a little sparse.
The hotel is located in the old section of Hondarribia, which made it charming. The lack of elevator made getting luggage to and from the room a challenge.
Ideal location, quiteness
The historical old town surrounding the hotel was amazing. The social scene and friendliness of the locals was wonderfull. The room (double) was cramped with no facility for making tea or coffee. The Continental Breakfast of just Bread rolls, Ham and Tea or Coffee should in my opinion include the choice of a cereal,cheese and selection of fruit. As surrounding hotels are offering this.
The hotel was located in the center of the very beautiful old town. 1.Shower water was very cold! 2. Breakfast was not available until 8:30. 3. TV was located inconveniently inside the wardrobe.
Delightful. If we had had the time we would have stayed longer. Lovely setting. Excellent value for money No
I did not like that all bedrooms were "smoking" in this day and age. In bad weather there is no comfortable lounge
Wonderful and interesting location, great rooms and the total uniqueness of the hotel Parking is difficult due to old town location.
Very enjoyable experience with easy access to san sebastian & hendaye . bus service excellent.
The location was beautiful. The lack of free parking, and the climb from the town. Being asthmatic found it very difficult.
Very peacefully situated allthough it was only 200 m away from the main street of Irún.
I like the "vintage" look of this hotel, a travel in time as some users say. The staff is kind and helpful. I think the hotel is over-priced; 124 euros for one night and breakfast + 2 drinks was a bit too much.
Breakfast is basic, juice/coffee cakes and no choice.
Friendly staff. Within walking distance of Irun station.Large, comfortable room.
Delightful receptionist who was patient with my terrible Spanish even though she spoke perfect English.
This hotel has a lot of wonderful decor but really needs updating and at least some attention. AC would be a very welcome addition. Staff was willing to help. The room needed attention. The mirror had a crack in it. The wallpaper was damaged. The shower head was loose and broken.
Close to both Irun and Hendaye stations and close to the town. Friendly staff. There seemed to be no restaurants near the hotel - though that is not the fault of the hotel itself
The hotel was clean, pleasant and attractive, but the very best aspect was the staff who were friendly, helpful and welcoming. Cereal at breakfast would have been nice, but that's probably just an English thing.
This is a favorite Hotel of ours. It operates way above its 2 star rating and the value for money rates amoung the best we have ever enjoyed The bar is full of smoke
The receptionist was very helpfull, the evening meal at €9 including a bottle of wine between two was sastisfactory and the self service breakfast was excellent.We have stayed at this hotel several times before as it iss on one of the routes we use whilst travelling between the UK and the Costa Blanca in Spain.
Friendly personal at front desk, air conditioning, cleanliness, wifi for free **Breakfast: no employee in restaurant, empty tables, guests have to guess where to find what and set up their table (no tray)! Employee comes every 30 min. To clean the tables and disappears. Beside the door serving trolley with garbage bag! You feel like they feed animals! Quality of the food is bad.**location: direct on the national road between irun and pamplona, very loud, nothing around, the village is situated 5km away. A big construction area on the way and in the front of the hotel for the extension of the road : loud, dusty and no information about this in booking.com/in the hotel....really disappointing
The hotel staff were friendly, the cooking good and the room comfortable. It is also very easy to locate, notwithstanding the fact that is in the countryside.
Excellent location, ideal for walking and exploring. Great choice of meals including a good menu of the day with wine included at 9 euros! Spotlessly clean and full choice very good breakfast included - extremely good value and very hard to beat
Hotel was easily accessible. The staff were helpful. The buffet breakfast was excellent and the menu of the day for 10 euros was amazing. We were disappointed that the information about the hotel stated it had a pool but this was not in operation and would have been very welcome on the very hot day.
Large rooms huge beds with large bath old wooden beams everywhere lounge massuve and relaxing. breakfast good. Eat out at the nearby restaurant the food is boil in a bag type
I cannot fault the hotel. The rooms are huge and gorgeous, very quiet with lovely views. The whole hotel is absolutely beautiful with every attention to detail and lovely staff. The food in the restautant is also very good. I highly recommend the slow cooked pork. The honesty bar drinks are quite expensive. A small bottle of beer is 4 euros. However there is a nice bar down the road where it's much cheaper.
stayed wrong time of year - no food available and what we got was uneatable
Personel treatment as well in the reception as during dinner was fantastic,absolut top.
Tranquility, quality of food, friendliness No
plenty of parking.nice feel about the hotel.excellent resterant
Beautiful interiors and wood
The staff did everything to make our stay pleasant. We got a lot of information about the area. Home away from home. The churchbells in the village.
Well appointed hotel with co-operative staff The hotel is immediatedly adjacent to a road and set of traffic lights used constantly (24 hours a day) by large trucks. The noise was amazing (although reduced by closing the windows) and the hotel vibrated as the trucks passed. We left after 1 of three booked nights.
Regrettably I cannot think of anything that I liked about our stay. Everything. We were woken throughout the night by other guests arriving - the layout of the hotel made this possible. We ate in the hotel restaurant and the food was diabolical.
It was choosen becausr it was near the airport.
Restaurant not open for evening meal and bar menu not very extensive.
The total cost of the stay. In Easter week there wasn't no room in any other place. The hotel was fine
Staff of the hotel was really nice. very kind to help you. noise from the road even so the windows isolate well.
Excellent & very helpful staff who helped us organise with a baby. Finding the hotel is a bit of an issue. The hotel coordinates are not correct on the booking website (coordinates are for urdanibia, not the hotel). Some of the roads appear to have signs to Tryphotel but the road we arrived on didn't. There are no signs from urdanibia for "TrypHotel". Even the sign on top of the hotel just says "Hotel"!
We only stayed one night, so hard to judge. It is a nice, older hotel close to the highway which is good if you're underway. Not too much noise coming from the highway. Only 5 km from the beach (Hundarribia); kind and helpfull staff. You can hardly go anywhere from the hotel on foot. Very oldfashioned and small playground for children available
Only the receptionists spoke little English and were service-minded, the rest of the staff (from the restaurant) were very unfriendly and not helpfull at all. The restaurant/snackbar does not even have an English menu. I think they don't welcome foreign travellers at all.
Big room and big bathroom and nice hotel. I did not like that my room was very close to the road to go to the motorway from Spain to France and, to me, is a lot of noise to sleep well. Other thing was that into the bathroom you have only gel but not shampoo to take a shower.
The staff were friendly enough and the breakfast option of juice, croissant and coffee was good Appearance did not look like photo on website. One bedroom smelled of cigarette smoke. Hotel located between two busy roads. Building ugly-outside and inside. Lounge area was smoking area!