Palais Medina & Spa

The location is a short taxi ride from the train station, walking distance to the Palace gates and there is a large modern shopping center next door. For those of you who need a coffee fix - the shopping center has a Costas coffee. If you walk up the hill you head towards the new town area and the boulevard is a lovely walk. If you head in the opposite direction - consult your map first as it can be a bit confusing. I booked the hotel because of the location, but I wish I had taken a better look at the reviews. On check-in we had a room upgrade which was nice, clean, and comfortable. The room was extremely large. The bed was comfortable and linen was clean.

This is not a five star hotel. The service was extremely bad. I have never stayed at a 5 star hotel that has holes in the off-white table cloths, a lack of clean tables no matter how quiet the breakfast was or coffee from a machine that you had to serve yourself. To set up new tables the wait staff (on the rare occasion you saw one) just turned over a dirty table cloth. The breakfast had choice, but was not filled up quick enough so it was first in best dressed. The staff were very disinterested in the hotel guests. The lifts were quite slow as well. It seemed like this hotel had seen better days and was just trading on past history. The bath - although lovely and deep - included the shower which was a little challenging getting in and out of at times.