Palais Medina Riad Resort

The hotel is located in the center of Fez, close to the Burj Fez mall and within walking distance of the Royal Palace and the medina. It offers impressive views over the city and is in close proximity to various tourist attractions.

The hotel offers a unique dining experience at the in-house restaurant, with a stunning view over the pool. Guests can enjoy a good breakfast and have the option for food to be delivered to their accommodation. However, some guests have mentioned that the food quality could be improved.

The staff are described as wonderful, polite, and helpful, providing excellent service and making guests feel at home. However, some guests have mentioned issues with communication and service, particularly at the reception and in the restaurant.

The hotel provides spacious rooms with comfortable beds, well-appointed bathrooms, and impressive views. However, some guests have mentioned concerns about cleanliness, old-fashioned furniture, and the need for updates in the infrastructure.

The hotel provides a variety of amenities, including an outdoor pool, spa and wellness center, fitness center, and free parking. Additionally, it offers a Turkish steam bath, Jacuzzi, beauty salon, and a 24-hour business center for guests' convenience.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the pool or the Medina comes highly recommended.

If you prefer fewer crowds, consider visiting in January, which is the low season. This could provide a more peaceful experience and potentially lower rates.

The hotel is conveniently located near several attractions such as the Jewish Cemetery, Mellah, Royal Palace, and Jardin Jnan Sbil. Take advantage of the hotel's location to explore these nearby sights.

Some guests received free upgrades to better rooms. It might be worth inquiring about the possibility of an upgrade upon check-in.

Several guests mentioned that the internet connection was not up to a 5-star standard. If reliable internet is important to you, it's advisable to confirm the quality of the connection before your stay.

While many guests praised the hotel's cleanliness, some mentioned issues with room cleaning. It may be helpful to communicate your expectations clearly with the housekeeping staff.

The hotel's pool area was highlighted by many guests. It's recommended to take advantage of this spacious and well-maintained area, especially during warmer seasons.

Some guests noted that the music at the pool area was loud, and the hotel lacked proper soundproofing. If you are sensitive to noise, it's advisable to inquire about this before booking.

While some guests praised the dining experience, others found the food disappointing. It might be worth exploring dining alternatives in the vicinity or seeking recommendations from the hotel staff.

Many guests appreciated the helpfulness and friendliness of the hotel staff. Engaging with the staff for recommendations and assistance could enhance your overall experience.