This hotel is wonderful! The staff were so friendly and helpful, and the amenities were outstanding. The location was fantastic. The only thing that was a bummer was that the hotel was being renovated...
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5 stars
The Westin Excelsior Florence
Photos of The Westin Excelsior Florence
Overview
Situated a short walk from Firenze Santa Maria Novella Railway Station, The Westin Excelsior Florence is a convenient base when visiting Florence. It also provides a swimming pool, a Jacuzzi and outdoor tennis courts.
The Westin Excelsior has 171 rooms that are filled with all the necessities to ensure an enjoyable stay. Entertainment options include a DVD player, a CD player and movies-on-demand.
Westin boasts convenient dining options, including Italian cuisines at Quisitapas and Mediterranean food at Se-Sto on Arno. Guests are invited to relax with a drink on the bar's terrace. Guests are also able to try one of the various bars and restaurants in the area.
Nestled in Tuscany Wine Region, guests of Westin Excelsior can easily sample the region's specialties and everything it has to offer. Palazzo Pitti and Florence Cathedral are a short stroll away.
Latest deals for The Westin Excelsior Florence
Deluxe room
King room
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at The Westin Excelsior Florence
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Valet parking
- Business center
- Flat-screen TV
- Cable or satellite TV
- Free toiletries
- Airport shuttle
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Bottle of water
- Private check-in/check-out
- 24hr front desk
Basics
- Internet
- Wi-Fi
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Conditioner
Bathroom
- Shower cap
- Additional bathroom
- Bathtub
- Bidet
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Dining
- Minibar
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Refrigerator
- Food can be delivered to guest accommodation
- Dining table
General
- River view
- Family rooms
- Seating area
- Slippers
- Landmark view
- Telephone
- City view
- Storage available
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Accessible by elevator
- Hypoallergenic
- No smoking
Parking and transportation
- Parking
- Airport shuttle
- Valet parking
- Private parking
- Shuttle service (additional charge)
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
Things to do
- Bicycle rental
- Cycling
- Cooking classes
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
Outdoor
- Terrace/Patio
- Outdoor furniture
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Bedroom
- Wardrobe or closet
Spa
- Massage
Reviews of The Westin Excelsior Florence
8.8
Very good
336 verified ratings
Wonderful
203
Very good
57
Good
35
Okay
10
Fair
17
Mediocre
7
Poor
7
Summary of reviews
Guests say
Guests appreciate the hotel's great location and friendly service, with many highlighting the beautiful river views. However, there are concerns regarding cleanliness, particularly with dirty carpets and room maintenance. Some guests also noted issues with breakfast quality and ongoing renovations.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
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Score by provider
8.8 out of 10
115 reviews
9.1 out of 10
3 reviews
10 out of 10
1 review
9.2 out of 10
3 reviews
All reviews
Cons (-) Lovely Hotel on the Arno. Wonderful staff, breathtaking prices.
Pros (+) Service - reception and restaurants
Cons (-) It's pricy
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's dining options?
The hotel offers convenient dining options, including Italian cuisines at Quisitapas and Mediterranean food at Se-Sto on Arno. Guests are also invited to relax with a drink on the bar's terrace.
How are the hotel's beds?
Guests have mentioned that the rooms are spacious and the beds are amazingly comfortable. Some guests have also been upgraded to higher category rooms, which they found beautiful.
Is parking available at the hotel?
Yes, the hotel offers parking, valet parking, and private parking for the convenience of guests.
What are guests saying about the hotel's cleanliness?
Guests have praised the hotel for its cleanliness and the attention to detail in the rooms. However, some have mentioned that the bathroom could be updated.
When is the best time to visit the hotel?
The high season is in October, offering a great time to experience the hotel's fantastic location and amenities. However, it's important to note that the hotel may be a little tired in some areas.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the river comes highly recommended.
Explore Nearby Attractions
The hotel's location is perfect for exploring Florence and its sites. Piazza Santa Maria Novella, Basilica di San Lorenzo, and Ponte Vecchio are all within walking distance.
Consider Room Upgrade
Some guests were pleasantly surprised with room upgrades to higher categories. It might be worth inquiring about this option for a more luxurious experience.
Check Out the Rooftop Bar
Don't miss the rooftop bar for a sunset cocktail and breathtaking views of the city and the river.
Inquire About Renovations
Some guests mentioned looking forward to returning once all the renovations are complete. Checking with the hotel about the status of renovations could help manage expectations.
Request a Quiet Room
Guests appreciated the quiet and peaceful atmosphere of the hotel. If noise is a concern, consider requesting a room facing the courtyard for a quieter stay.
Take Advantage of the Concierge
The concierge service was highly praised for being helpful and accommodating. Don't hesitate to seek their assistance for recommendations and bookings.
Consider Low Season Visits
If looking for a quieter experience, consider visiting in November, which is considered the low season, to avoid crowds and potentially lower rates.
Be Mindful of Internet Access
Some guests reported poor internet access, so it's advisable to inquire about the status of the Wi-Fi if reliable internet is essential.
Plan for Dining Options
While the hotel offers dining options, some guests found the rooftop restaurant decor and menu to be disappointing. Exploring nearby dining options could provide more variety.
Location
Piazza Ognissanti 3, 50123 Florence, Tuscany
What's nearby
- Santa Maria Novella0.3 mi
- Tornabuoni0.3 mi
- Basilica di Santo Spirito0.4 mi
- Piazza della Repubblic0.4 mi
- Cappelle medicee0.4 mi
- Biblioteca Medicea Laurenziana0.4 mi
- Basilica di San Lorenzo0.5 mi
- Ponte Vecchio0.5 mi
- Battistero di San Giovanni0.5 mi
- Piazza del Duomo0.5 mi
- Giotto's Campanile0.5 mi
- Piazza della Signoria0.5 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: 048017ALB0001, IT048017A1S9A2BNYA
Essential information about The Westin Excelsior Florence
Low season | November |
|---|---|
High season | December |
Average price (weeknight) | $1,068 |
Average price (weekend night) | $1,118 |
When to book a room at The Westin Excelsior Florence
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at The Westin Excelsior Florence
FAQs when booking at The Westin Excelsior Florence
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Value for money | 7.6 |
|---|---|
Distance to city center | 0.4 mi |
Nearest Airport | Florence Peretola |
Distance to airport | 3.3 mi |
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