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The hotel lobby was beautiful and the employees were very nice. We had 3 different groups of family coming in and the person who checked us in gave us top notch service and was able to let us check-into our rooms early. He even let us have free shuttle tickets for everyone for Disneyland. I definitely will be back. With a group of 12 of us it was much easier to have the breakfast buffet at the restaurant in the lobby. it turned out great!
I have had a big problem staying there due to the feather pillows. The air system is very dusty with a poor filter. The pillows are full of dust. I had a bad allergic reaction to the dust. The service was very good.
The staff was AMAZING there! we loved out stay. The hotel is a bit dated but it was a great value for the deal we got.
The staff was extremely nice and helpful!
Loved the location, room cleaness, staff was very friendly and bed was confortable. Breakfast buffet was a bit over priced.
Great Hotel. Good Facilities. $28.00 to Park my car was a bit much
Rooms and Resturant
This is our 4th stay in Hyatt regency orange county this represent how we are loyal to this hotel we just feel like home
The hotel has an amazing staff. The two restaurants are very good and offer really good food unlike most hotel restaurants. We had the one bedroom suite and it was very clean. The hotel has its own shuttle bus going to and from Disney check out is at 1200 am. I paid $170 per night and it was far better than the Fairfield inn by Marriott which is located right across the main entrance to Disney Land. There is a Starbucks inside the hotel!! The prices in the little store of the hotel are somewhat ridiculous but it is a great hotel. Parking is rediculous with $27 per night. One Bus is not enough during peak hours to get guests to park.
Easy access via shuttle which is convenient. The shuttle/parking should be free for guests... I wouls have given an extra star for the extra value.
Staff was very courteous and friendly. Excellent customer service. The location was great. Loved taking the shuttle to Disneyland from the hotel. Hotel is well kept. Loved the lobby - spacious. The Starbucks, gift shop and deli. Even thought we felt self parking was expenses we appreciated that the parking was adjacent to the hotel. Overall we had a wonderful time at the Hyatt Regency Orange County and we look forward to staying there again. The mattress' were not comfortable. The pillows looked worn, pretty flat. Housekeeping didn't leave us enough towels on two days. We got confused when we drove up to the hotel and staff (not sure if they were all Valet staff) came to our car and immediately asked us if self park or valet. and began to pull our bags out of the card. We had no idea what we were going to do without checking in first. That was a bit overwhelming. We felt self parking was too expenses.
It was clean, convenient for our conference, room was comfortable, staff and service was above expectations. Hotel food/restaurant/bar was good. Also close to other restaurants.
Great room, great value, great location
Either book a room or the hotel itself, failed to book my room properly. Spent over an hour on the phone trying to figure out why my reservations were not placed. The hotel desk even had the nerve to tell me to come back in the morning to correct the issue when I pre paid the room. I will never stay at this hotel nor will I ever use book a room.
The rooms were spacious and very nice. The hotel staff was friendly, helpful and accommodating. The pullout bed was extremely uncomfortable and hurt my back.
front desk was professional and courteous. Very helpful and worked in a timely fashion to meet all of your needs. Special shout out to Julio for going above and beyond to help us out. Breakfast with Leo was outstanding. Nothing
Excellent facilities, friendly/helpful staff, spacious rooms, and great location! No microwave in the room. Beds need upgrading.
Nice rooms, great breakfast buffet, courteous staff, great shuttle service. The waitstaff in the restaurant were top notch, specifically Jose C! Dinner selection was limited, expensive, and average. Parking is $12 per day, which is ridiculous considering the hotel is ~1 hour away from the LAX airport and all but requires renting a car. Carpeting & interior decor felt a little dated.
The AC and staff The room seemed to have nats in the room. Near the bathroom area as well as the beds. There was also a flea when we had gotten in the room that we had to kill. I paid over $600 for a family suite and I will not ever do that here again. It was not worth my money. The bathroom was beyond small. Let alone the sink wasn't in the bathroom so anyone who used it was bond to wake up the people sleeping as there's no door. I could've stayed down the road for a lot less with a much better experience. I will be doing so next time and not returning here.
Friendly staff, great room, hi quality linens. Our expectations were met or exceeded at every turn. It was a little far to Disneyland (about 1.5 miles). Convenient shuttle though.
Room size and layout The entire hotel was soooo hot!!! Air in room never got below 72
The 2 room suite is wonderful with a full kitchen. The floor in the breakfast area was sticky both mornings we were there. Spills should be cleaned quickly to avoid this.
Room was clean and just as advertised. Front desk Staff was helpful and went above and beyond to send balloons and cookies to our room for my son's birthday. Breakfast was outstanding each morning and the breakfast staff was amazing. The workers never stopped moving- cleaning, replenishing, and even handing out stickers and activity sheets to the kids! Location was great- quick shuttle ride (additional ticket required) right up to the gates of Disneyland.
Excellent fast check out system Check in system a little slow
Location was good Everything else sucked .
interior was nice when we came inside the room They only clean our bathroom one day for a 2 stay day
We enjoyed the comfort of the bed. We especially loved the gym facility and classes offered - definitely worth the extra fee. Gift shops were nice and had needed items. It was a little pricey, but that was okay. Close to CVS and Walgreens. Nice walk to Disney. Starbucks gets very busy. Our bathroom could have been cleaner. The hotel should have complimentary wifi, like comparable area hotels.
We always like staying at Hilton Anaheim when we come to Disneyland. It is close enough to the shuttle parking lot that we can just walk there, saving us money we would have spent on parking. It also helps when some of us want to stay at the park longer. Those who need a break can return to the hotel to rest. The Hilton has a Starbucks and a food court. It also has a restaurant and bar. The service is great too. The room was clean and spacious. So glad there is a fridge. There was a long line at Starbucks in the morning. I guess we all wanted coffee at the same time.
Room was clean and comfortable. Easy walk to theme parks. Ticket purchase convenience Parking fee is high and availability is terrible when there's a convention center event. Our room was a *mile* from the hotel lobby
I liked the late check out. It was 12:00. And the floors seemed to be really thick so I couldn't hear any noise from the other rooms. Nothing
Clean very well maintained lobby/bar/restaurant. Staff was friendly and helpful. Bedding was clean and cozy. Location was good. Shower was horrible. The water was either hot hot or cold cold. U could not get warm water no matter what time of day (morning, late morning or late at night). The ceiling in the shower had peeling paint and drywall (leaving a hole in the ceiling) Room was in need of some updating. Restaurant was way over priced. $16 a day for parking
Main lobby is nice, toiletries were great quality Front desk staff member was short and rude. Outdated rooms that need a lot of touching up.
I liked the location, also the family environments It was old and could see wear and tear in a lot of places. Last time i stayed in London it was the entire opposite!
Huge parking fee! Whatever rate you see, add $16 to it before you decide. There are other options in 1~2miles with better value and free parking. Moreover, Hilton has no breakfast, while others do.
The only pros to this location are the location and the beds. I have never received such poor customer service at a 4 star hotel. My husband and I called around noon day of our reservation to confirm that we wouldn't lose our room and were reserved for a king size bed, we provided our confirmation # and were reassured that our 7pm estimated arrival wouldn't affect anything. Turns out that was a miscommunication. After being placed in a double room directly across from the elevators, we returned to the front desk to rectify the situation. The employee whom helped us was completely lacking in compassion, barely looked at us, and treated us as if our requests were a bother to her. After being told they were fully booked, we then asked that we at least be placed in a quieter area. The 2nd room was directly across from the ice machine and had a rattling AC vent. We then returned down to the front desk, because if you try to call your phone call goes unanswered, and asked to speak to a manager in order to explain our frustrations. He also was not accommodating and treated us unkindly, in fact he harshly told us that that is "what we get" for booking through a third party site. Finally after his departure, the poor employee whom received us that 3rd time, expressed her surprise that he didn't help us and chose to rectify the situation herself placing us in another king size bed room at the end of a hallway. (She had noticed the amount of times we had returned to the front desk). There is no excuse for the miscommunication and levels of customer service we received from this establishment.
I Was a little put off by some of the negative reviews but we found it to be an excellent place to stay with no problems great room and staff. Room service was fast and of excellent quality and their shuttles were on time and ran quickly and efficiently The only thing that I disliked was the $16 per day charged for parking. As a guest at a hotel I thought that them charging this fee was wrong and disrespectful of the customer that had chosen their hotel over many many other options
Staff was extremely friendly, kind and helpful. We were upgraded for free and they tended to every thing we requested immediately and friendly.
Very nice and spacious rooms. Hotel is very pretty and has a nice layout. Every staff member I came in contact with was very nice, informative, and accommodating. Kids and parents next to us were arguing and screaming for 2 hours. Walls seemed very thin or they were extremely loud.
Large clean rooms , nice atmosphere, pool area spacious and lots of seating. Our room we were in #1180 was adjacent to an elevator which was very loud early in the morning and at night. I would recommend not getting this room. We liked the hotel other than that.
Very close to the park, the bathroom was nice. Room was spaciousz The floors in the main hall were so dirty for the duration on our three day stay. No vacuuming at all. The headboards in our room were peeling - both of them.
I liked the lobby and the restaurant(everything in the first floor) very comfortable and relaxing, good drinks too I did not like that early check in was not given until about after 2:30. We were waiting for about 3 hours for a room "to be cleaned" Workers start cleaning early in the morning There was a knock on the door at 9:30 am (house keeping wanted to enter to clean). The excuse for early check in was that there was not any rooms that were clean(total lie). Hotel was a nice hotel, wish they made it all about the customers like many other hotels do.
It was quiet. Clean. Swimming pool and spa were great. Staff was friendly. The grounds were beautiful, fish pond, lots of secluded area to hang out in. No MICROWAVE in the room, shower had no water pressure, tub drained real slow.
As we pulled up my kids said, "are we staying in a castle"? we loved how big the rooms were and how accommodating the hotel was with providing us with a crib so we didn't have I travel with our own.
Great place rooms were huge. Loved the shuttle service to Disney. Rooms were a little dated and the restaurant could have been a little more attentive.
People nice and helpful, room was very clean and comfortable, and the shuttle made it easy to come and go to parks. Would love to stay there again and stay longer Parking fee surprised me but not a big deal
Very comfortable, good service, lovely salt water pool!
Shuttle to the park, friendly staff, big room, nice pool Shower drain slightly clogged, tv remote needed battery, overpriced restaurant
Loved the hot breakfast! Service was excellent! The pillows were uncomfortable.
I was so grateful they put out Cold Cucumber water ( also reg and another flavor) on the HOT days. It was refreshing and very Appreciate! I've been staying at this location when I'm in the area and will continue to. The only One thing I could say is the elevator was out... made it hard... but it was fixed by the next day.
Great facilities. Great breakfast. Great room. Great cocktail hour every afternoon (rude bartender). $15 per night for parking (they didn't mention that when booking). The bartender at the cocktail hour was very rude.
My child loved the lion in the atrium :)
The managers reception is poor. It appeared that lots of children travel and the reception was not to theier liking. Popcorn and some kind of crackers. At least, an ice cream fountain would make the children happy. If the children are happy, the parents are happy.
Great location, love the made to order breakfast and the gift shop on site which had Disney gifts on sale Chairs in the room were falling apart, hole in the wall was a horrible patch job with a weird yellow gloss on it that made it look gross. It's a nice looking hotel just not well taken care of
Good location, clean rooms, pleasant staff. Parking fee, housekeeping was still cleaning rooms at 5:00 p.m.
Breakfast crew. Excellent. Having to pay for daily parking when the Hampton Inn next door had free parking!!!!!
I was disappointed that there is no "complimentary breakfast". For the price, you would expect not to have to pay that much for a breakfast. This would prevent me from staying at this hotel again. I would choose one with complimentary breakfast.
I like the location of the hotel. it was convenient40 z traveling around easy traveling around the area. In addition, it was near a strip mall and a wide variety of restaurants. I was under the impression that it was a non smoking hotel. I woke up two days in a row with my newborn's hair smelling with the stench of smoke from the comforter. The staff were not friendly. they constantly asked my two ethnic teenagers for their room key each time they entered the hotel. And once they took the key from my son when he was trying to use the vending machine to verify my name on the reservation before returning it back to him. lastly when I was attempting to get the continental breakfast, I learned that you had to pay for the breakfast. For some reason my son and i were picked out randomly amongst an entire crowd of people to be asked for a buffet a ticket.I inform them that I thought it was included being the fact that a majority of hotels I have stayed in have always included continental breakfast. Instead of her explaining to me nicely and in a professional tone, the staff member it loudly and rudely told me" you don't have any money you have to pay to eat here" I was so embarrassed that I just put the food down and walked away. of course I have money to pay for the breakfast if I have money for the hotel duh! She could have kindly informed me that it was not included with the traditional hotels day and that a buffet voucher can be purchased at the front desk or bill to my room. I just found it strange that she picked us out of the entire crowd to ask us.i did not appreciate her loud talking me. I also did not appreciate the other staff members standing around me and my son as if we were going to cause a commotion.amongst a few other things that take too much time to mention, I just decided to come upstairs and pack my bags and leave. I decided to stay at another hotel for the rest of our trip. such a disappointment
Great loacation and staff was outstanding Noise from fitness club could be heard every morning beginning at 5:00 AM. Restaurant prices were a bit high for goods received
I really like the staff there was a young lady that helped me at the desk she was amazing. I had booked thru a third party and there was some errors she corrected them and got me adjoining rooms for my kids that drive in the next day.
Extremely close to Anaheim convention center where I was attending a trade show. Very pleasant and accommodating staff. Comfortable lobby bar for relaxation after a day on the trade show floor. Good restaurant and food. I would definitely recommend this hotel to any business traveler.
LOCATION the rooms under the rate that you offer me, are old and dirty rooms. this situation happened to me several times. On front desk, as soon as they saw that my reservation is mad by you, they make me feel like low profile customer.
There were ants in my bathroom on the day I arrived and I told about that to the people at the lobby but housekeeping never came within 20 minutes, which they promised. When I left I told them what happened but they never did anything to compensate for the filthy bathroom that I got. Very disappointed.
Close to Disneyland and it's a nice area No body soap or toilet paper was in the room and had to pay to park and pay for internet
The balcony was a cool area. The heating/cooling unit was EXTREMELY loud! The room itself was okay, but to charge guests that are staying at the hotel $25 per night for parking is pretty ridiculous and excessive. Furthermore, this hotel still charges its guests for internet acess!!?? This is the first time I have been charged for WIFI in California is the past 5 years. Get with the times, Marriot. The hotel wasn't that great to begin with.
We were a couple wanting a king size bed, which we reserved and the hotel gave us a room eith two doubles and would not make any accomodations for the fact that they allegedly did not have any king beds. So we opted to go somewhere else.
The hotel, staff, location, facilities and basically all needs were very well addressed and made the stay wonderful. I couldn't have found a better place to stay to make the trip to Disneyland a great experience I really have no complaints about any aspect of my stay at the hotel
The housekeeping staff was very efficient and really tried to accommodated my needs. Having to pay for Wi-Fi (I think it was $12.95 for regular service and $14.95 for high speed). And for parking: $24.00 per nite. I'm guessing this might be the industry standard in this area, but what a shame
Gluten free food
After discussing with manager Francisco for some time he reluctantly offered some compensation other than a token $50. The convention center is right out the front door and parking is the best for the Anaheim convention center. I prepaid for my room over 3 months in advance and Marriott decided they could make more money by selling my already paid for and booked room to someone else and then tell I'm sorry. So after having my money, making interest on it they then sold the same room to someone else at a higher price and said sorry we don't have a room for you, sorry for the inconvenience. We'll put you (my wife, kids and myself) in another hotel away from your convention where you are an exhibitor, cosplaying and on panels. Unfortunately this is the 4th time in a row that Marriott has severely under performed. This is no longer an isolated incident but a complete brand change from the Marriott I have always know. I would rate them at a 2 star at best with the new corporate image they have chosen. However the alternate hotel where they referred my Hyatt House was awesome. I wish they were at the convention center and I had booked with them. Marriott said I will have to contact Kayak to get refunded on the night that that Marriott did not have a room for me. Just one more hassle and present from Marriott for me. Oh and they gave me a "I'm sorry give bag" in the room with a different guest name on (evidently they did this to a min of 5 other individuals) and the 4 little chocolates we so awful that my 8 year old sone who will eat anything asked me if he could spit it out in the trash. I of course said yes and I had the same simultaneous reaction. I'll leave it at this.
Room was bigger and better equipped than we expected. The convenience of the shuttlebus and availability of early breakfast made it the ideal location for visiting Disney.
Pretty aged facility...
Great hot breakfast as well as evening reception meal. It was close 5min drive to Disneyland Resort parking. Paying extra for hotel parking, $12/night.
Facilities were very clean. The location was very convenient. The shuttle was a quick 5 minute ride to Disneyland. It was about a1 hour drive (with traffic) to Universal Studios. Bed was a little stiff and the pillows were very squishy. If staying for a while and you like to unpack, there's only an armoire.
Close to facilities such as Disneyland.
Would prefer to have a restaurant or eating options in the hotel.
Staff was very helpful in answering all of our questions. They were out of tickets for Disney but did get us taken care of for shuttle passes. Room was clean and bed felt great after a long day at the park. The provided continental breakfast was good, wish the hours went a little later for it. Had to pay for parking which seems to be an annoying trend that's becoming common with hotels. Just another fee they tack on to a ton of others. Most people who travel have a car when arriving at their hotel-seems unfair to pay to park where you're staying.
The location and the complimentary breakfast. there were only 2 elevators. It became very crowded at times. They had women competing in a competition that was not family friendly attire.
Nice shower, breakfast, and bed was comfy. The staff was amazing. Several surfaces in the room were sticky so I had to wipe them down with a wet wash cloth before settling in.
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
Reliable excellent service and accommodations! We are always impressed with our experience at Ayres!
I was a beautiful place to stay, clean and the staff was great. I would surely go back and stay longer for pleasure this time!!!!!
The staff are always friendly and helpful. The breakfast buffet is great. The beds are comfortable. The place is generally quite cozy, as well as clean. The USB outlets are a nice modern touch. Pretty much my only complaint is that the hotel is very close to the John Wayne Airport and you get woken up promptly at 7am by the first departing flights, which continue to make noise until around 11pm. Otherwise the hotel is nice and quiet.
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
Likes: free parking, clean rooms, kind staff Internet did not work
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
My son and I loved the water park, the food etc. The staff needs to be trained for better customer service.
The water park was lovely. My kids had a lot of fun playing in the different areas. The extra activities add up in price but it's good to have variety as we needed a break from the water park sometimes. Although I found it small, our kids loved our room since they had a bunk bed in their own little area. The different activities provided by the staff are really cute (face painting, balloon animals). Most of the staff we encountered were really nice and helpful. Sudden shut down of different areas of the water park without explanation. The ice cream/breakfast shop at the lower level are staffed with young people who could be better trained. One told me that the price of tea is the same throughout the lodge ($3.34 small cup). Dunkin' Donuts, which is only one level up, charges much less. Towels and food are not cleaned up so it is hard to tell which chairs and tables are free to use. A hot tub would be nice.
This hotel is totally kids friendly, my kids had the time of their life's. We will definitely be coming back again. I don't like that kayak doesn't tell you when you bokk this hotel, that it only includes the hotel and not the water park, to our surprise when we arrived we had to pay $150.00 just to use the park.
I loved everything about this lodge. Check in was easy, getting around was easy and the entire staff was very welcoming and accommodating. We enjoyed our stay. We hated to leave. There was nothing I can complain about. The lodge exceeded my expectations.
The kids had tons to do. Water park is super fun, as are many other activities. The food was uniformly good-- not great-- but better than expected. The staff is really friendly and very well trained. All in all, we were quite impressed. The buffet is overpriced and totally mediocre. The furnishings in the rooms couldn't be more basic. I get that the theme is "woodsy", but all the wood makes the place look like it was decorated in the early 90s.
Thin exterior walls. Could hear all the service vehicles making deliveries and pick ups early in the morning.
Location. Quality not inpar with other Sheraton hotels
location rooms need updating, very old and worn out. TV was broken and did not work. Staff did nothing to fix it.
Location to Disneyland. The A/C did not work in the room, as soon as we walked in the hotel room there was a strong weird smell. We had to leave the sliding door open to vent out the smell. Not to mention the ants roaming freely in the room. I also noticed a flaw in security, as in I cannot recall seeing any on the premises. One is able to walk through the hotel like nothing, I did not feel safe at this hotel.
Easy to find. Easy access to Disneyland from where they're located Checking in and not being told about the fee for parking. The broken shower Possible black mold growing in the corners of the shower With this being called a 4 star hotel I was very disappointed in the facility.
Great hotel, cleanliness was great, staff were extra nice, for a big hotel close to Disneyland it was not overly crowded Hotel has no shuttle to Disneyland, this is probably the only one downside
Close to Disneyland The in house restaurant has aweful service. I went when there were less than 10 customers and never had water or even saw our waiter. Other tables were requesting their waiter. Not a good experience. I wont stay here again.
The staff were very helpful and really went the extra mile to make our stay a special one. Our room had an amazing view of the park and the pool was a great spot to relax in, and the poolside bar was very affordable! Would recommend staying here to anyone.
Location was great. The shower could use some updates.
Earlier check in. Charged $18 for parking.
Great service and the staff was very friendly and nice.
From the staff to the amenities this hotel was top notch.
I had a problem with another room being extremely loud and disruptive,, the front desk and security took care of the situation, quickly. Also, the GM comped my valet charges...still not what I expected from a hotel like this.
Good hotel, excellent location. Clean and comfortable. The music in the lobby is a bit loud.
Impressive, grand entry, airily quick check-in, comfortable beds, clean shower Music at the bar was so loud you couldn't hold a conversation. In addition the check-in attendant never told me details, such check-out time or that a continental breakfast was included ( I had to ask the next morning). They seemed rushed and ready for the next customer. Another issue was non-smoking on a designated non-smoking floor. I smelled smoke as I slept and saw butts on the carpet in the hallway. Lastly, breakfast was limited to toast, cold cereal, yogurt, and hard-boiled eggs.
Pool was great! Lots of space and fun games around the pool. Rooms were nice, good breakfast and fun bar/lounge
TOO LARGE THROUGHT IT WAS A BOUTIQU
The hotel is centrally located and six minutes from the airport, making it a great choice if you've an early morning departure or late night arrival. Our room was very quiet. The Marketplace was great for snacks and provided a good selection of tasty foods. The staff was friendly and the bed comfortable. The parking fee of $22-24 per night seems excessive for a suburb like Irvine which is pretty much made of concrete, shopping malls and parking lots. The sink drain didn't work properly, one of my pet peeves in a hotel in any price category and unexpected in this type of hotel.
Comfort No room service Weird shower stall that is made so its hard to reach handles
We loved our room with a view. Even though the hotel was busy with dance competition and softball teams, our room was quiet and service was great. We will definitely be back soon!
I stayed a long weekend here with my friend and the lovely people at hotel Irvine really made us feel like welcome guests! From the complimentary bikes, to the Friday night movie on the lawn, to the friendly and delightful staff, every minute here was relaxing and stress-free. My friend has severe food allergies which the staff graciously and professionally worked arround for her. It really meant a lot to be able to enjoy my mini-vacation knowing that everything we needed was being taken care of. Thank you so much!
Loved the market place and the Dj at the bar in the evenings!
roomy, price and location Long wait for checking in and room availability; wifi did not work for our iPhones and computer. These devices worked in all hotels preceding this one.
I liked the pool, room size, little market downstairs with reasonable prices, location to where I was going and the feel of the hotel. There is a mini refrigerator that you can fill up. I like the concept, instead of an overpriced minibar. The front desk was confused as to when breakfast ended. (We were told 8am which is ridiculous, but it was actually 9:30.) we missed a few days due to thinking we missed it. The carpet and little features could be updated, but for the most part it was clean. We would stay again.
Very friendly staff, clean rooms and comfortable beds! Will definitly stay here again! N/a
Breakfast buffet was very beneficial for my family. With four young children it's one of the reasons my wife and I prefer your hotel over others. I wasn't aware that if I used handicapped parking during my entire stay, that I would still get charged a $10 daily fee. That seems very odd considering that any vehicle with a valid handicap placard, can't be towed anyway. You may also want to reconsider the setup of rooms for those who are staying with small children. The Portofinos selling point for me was the bunk beds for the kids and the sliding doors that separate the kids room from the parents room. Please consider adding at least three 2.1 amp USB ports to your rooms. A digitally connected family like mine would greatly benefit if there are various charging points for our phones and tablets.
Loved the breakfast and friendly staff! Quiet, comfortable hotel! Would recommend to anyone!! Didn't like paying extra for parking.
the room size, amenities, cleanliness, privacy, quietness, but most of all the very professional and helpful staff nothing
Room was clean. Bed was comfortable. Very noisy building. Had to sleep with air conditioning on in o Order to try to sleep.
Drove up from San Diego for a hockey game at Honda Center and stayed here for the night. Couldn't ask for better location. On top of that staff is friendly and rooms were clean and comfortable! Oh and happy hour 5:30-6:30 includes free drinks and appetizers! Awesome!
Convenient location to Disneyland, Anaheim stadium, Honda center and freeways. Quiet, comfortable rooms, free breakfast, free evening snacks and free internet Tiny lobby with little room during evening snacks
I ENJOYED MY STAY AT AYRES. THE STAFF WAS WONDERFUL, AND I FELT COMFORTABLE THERE. GREAT KITCHENETTE AND LOTS OF SPACE AND WORK FEEL. I WASN'T A FAN OF EXTRA PARKING COSTS NOR THE LONG HALLWAYS, WHICH EVENTUALLY I LEARNED THAT IT WAS QUICKER TO GO IN AND OUT THROUGH THE STAIRS OF ONE SIDE OF THE BUILDING.
Breakfast was fantastic. Pay for parking? I already apid for the room, now I need to pay for my one and only car to use your parking lot? It should be for guests and should be included in my room price. Separate sitting room in this "suite" is a joke. Its a table in the same room as the beds. That is NOT separate.
Quick check-in and check-out. Staffs were friendly and welcoming. The room was very clean. The hallway had an Indian curry-like smell. The furniture is somewhat beginning to feel old with chipping, wood stains, etc.
the facilities were pleasant looking the bedsheets and pillows smelled like really bad perspiration, they were not clean and fresh smelling
The place is awesome and we really enjoyed it The place is 5stars but the service and the employees are 0 stare
Much better than the Ritz @ Laguna Nigel or Montage. Outstanding service
the views and the bungalow room was great food service (both in room and at the pool lunch) was slow, inaccurate and not as expected. although the food quality was very good.
Beautiful resort! Loved our room. Food was amazing! Love the boutique on site. Front desk was great. Had an early check in. Staff overall was very slow and not to experienced when it came to bellman and room service. Every time we called for something we sat on hold for a period of time. Then when we left the resort i couldn't see out of my car windows. I had hard water spots all over my beautiful clean mercedes. The sprinklers covered my car and when i asked the valet to help with windex they looked at me like I was crazy.
EVERYTHING was Amazing. The view, service, room service, amenities and the room was perferct We loved everything
Walking distance to enter the park via the Grand Californian Hotel and Downtown Disney. Good, basic hotel room to stay in close to the parks. Checked in at 11pm, walked all the way to the room with a tired wife and tired 4 year old. Room key did not work. Walked all the way back and the staff did not apologize at all. Just made a new key and said "you should be good." Small but infuriating detail. Breakfast time is a zoo.
The location was fantastic as it's across the street to Disneyland California Adventure. The rooms have been maintained well or have been remodeled recently and include a decent sized mini-fridge. Free continental breakfast was nice to have. Parking was easy. Hot tea b and pool were nice and had a great view of nightly Disney fireworks. Overall it was a good value. The beds were substandard. They were like sleeping on a trampoline. The pillows were so thick and dense they were uncomfortable. But the comforters were thin, not much thicker than sheets. The hotel was very busy, and so the breakfast was a disaster to access and they were out of half of the items early. The elevator was out of order so I had to carry my heavy bags to the third floor. You can hear people walk past your room or talking outside the room.
Breakfast Price Location
Crazy close to Disneyland, the staff was really nice and breakfast was fantastic. Had to pay 10$ a night for parking extra which was a surprise.
Didn't like that we have to pay $10 a night for parking and the noise level was terrible
We stayed at this hotel while in town for Disneyland's Half Marathon Weekend. Overall, great value for the money, clean, and proximity to Disney Parks was especially convenient. The A/C unit is a bit loud, which makes it hard to sleep or hear your tv.
I really enjoyed my stay at this hotel, check in and out was super easy. Stuff was super friendly. Love the free breakfast, it really helps you save money if you have a full breakfast you can last until a early dinner. Only a few min walk to park... Carpet was a little outdated.
Friendly staff. Good value. Room was nice. Breakfast needs improvement. Ran out of forks and orange juice. Quite a long walk to Downtown Disney.
Bed was very comfortable and staff was friendly. Breakfast orange juice was very watery and they were out of forks.
We arrived EARLY and they accommodated our early check in thanks to an empty room. The room itself was clean me organized. The sheets were fresh, the mattresses soft and supportive, but the bathroom was tiny and the rugs a little worn. We enjoyed the free breakfast, though the selection is rather limited. The staff was friendly and attentive, had answers for all my questions. Even the people staying alongside us were pleasant and non-disruptive. Having stayed in the other best western's around, this by far was the best experience. I honestly have no negative reviews.
Room was clean Separate shower and sink area a plus Included breakfast was awesome.
Bed was comfortable Had to pay $10 a day to park and they didn'thave enough parking spots. The ACTUAL didn't cool the room. The complimentary breakfast was crowded ,place was dirty and the food was awful. Asking help with direction was pitiful
overall the pools + the room were OK no breakfast, not enough characters plqying with kids unless you make it at Goofy's
I pretty much LOVED everything about the Disneyland Hotel ... The hype is true We didn't get a discount with our Annual Passes
Traveled as a multi-generational family group. We greatly appreciated how soundproof this hotel is. Plenty of water pressure at the right temperature too. And enough elevators for minimal wait time. We could have used electrical outlets for cell phones at the bedside but this is a minor improvement suggestion.
Love the themes and decor, and the perks that come with staying at a Disneyland resort hotel. The headboard that lights up and plays music (and serves as a great nightlight) is lovely. We had a room in the Adventure Tower facing Downtown Disney this time, and while we didn't care about the view (in this case, plants from the Adventure garden blocked pretty much anything we could see from the 2nd floor), what we didn't like was how loud the music was from Downtown Disney. We also learned that although we could only see a tiny amount of fireworks from Disneyland, we could hear all of them and they were pretty much as loud as they are when you're in the park. I'm still shocked that my kids slept through the music and fireworks that first night. On our third night, the older one was still awake when they started and used earplugs to get to sleep. The live music didn't stop until 10 pm even on weeknights, which meant we didn't get to enjoy the peace and quiet of the room (after being in the parks all day) until then. If you're not bothered by noise, it won't be a problem, but if you are, consider requesting a pool-view room.
Our stay was for our 30th wedding anniversary, and the hotel staff went out of their way to make us feel welcome, & special. Although the prices seem a little high for most people, our stay was very enjoyable. We will be returning in the future. The only negatives to our trip were the Disneyland Railroad, Haunted Mansion, and River Boats were closed. Also, I was looking for a Disneyland Railroad Engineer hat, but was only able to find a Conductor's hat.. Lastly, there were no hats for the Disneyland Monorail.
Our room was great, and so was every cast member. I couldnt buy the throw pillow which was on each bed.
Excellent service. Staff were very helpful and friendly!
Nice area to behind the hotel to walk. Larger room size Service was somewhat lacking. I stayed 3 nights. My room was never serviced by the cleaning crew after I checked in. Mattress was very firm and not very comfortable. Hotel nickel and dimes for everything. Self parking was $22 a night. Hotel Concierge wanted to charge me an additional $20 a night when I (a solo traveller) requested a king bed upon arrival instead of two queens, even though the hotel was half empty and the published rates of the king rooms were $35 less a night than the nightly rate I had paid for my stay.