Cons: We had to drop off the car in Florence very early in the morning. The area where car rental/dropoff is done at Florence airport was very hard to find, it was extremely dark (poorly lit) and then we couldn't figure out where the keys needed to be dropped off with no one there at that time. We finally found the key drop-off but then were really not sure if/where a bus would come to pick us up to get to the airport but eventually one came. In the rush and dark, I forgot a pair of sunglasses and some wires that go to my personal GPS in the car. I called the Florence Avis and a women has emailed to try to find my items but it's been over a week now and I'm pretty certain I will not get them back. I'm disappointed that my items haven't been found/returned, but with the drop-off experience I'm not surprised / fully expect the items were stolen or lost for good.
Nov 8 2015
Cons: They charge you hidden fees. When I went there to complain I was terribly insulted. I do not recommend for anyone.
Oct 22 2015
Pros: The service was good. The people were helpful. The car was clean and good value.
Cons: The bathroom was disgusting. No toilet seat and filthy. Also they tried to sell us a navigation unit when the vehicle had navigation.
Sep 18 2016
Two and a half hours to get car
Pros: The car and the agent were nice
Cons: The agency was not able to all reservations for that day. We were stuck waiting outside for over 2 hours. It was a terrible way to start our driving experience in Italy.
Pros: Would not have been able to explore Greve, Chianti in Tuscany the same way without the zippy, fuel efficient, automatic Smart car we were able to rent. The staff was polite and informative.
Cons: The outside of the car was dusty and dirty, including the windshield. We tried asking staff who were cleaning returned cars to help give us a quick wipe down but they told us to go to a car wash down the street instead. The checkout process could be more customer friendly. Instead of having us walk back to the main office for final paperwork processing the staff member who inspected our car at the dropoff should be the same person to take care of it.
Jul 27 2016
awful. They ripped me off.
Cons: Car was filthy. The charged me twice as much as was quoted to me on kayak. The car broke down the first week and left us stranded. Had to get a taxi to a new car rental place and pay for a new car.
Sep 6 2016
Florence Italy Rental
Pros: The automobile we air conditioned and comfortable.
Cons: The rental counter was very slow. I waited for 45 minutes in line.
Pros: People were kind but not helpfull as the car was not what we booked.
Cons: Pickup and dropoff were also in vecinity to the towen but required taxis to reach and timewise were not flexible.
As i mentioned, we booked an intermidiate SUV but the car we got was a small MPV (c-max)! I don't know who defined them as same category and have no way to know if it is true, but this has been frustrating not being able to make sense in this case and we were bound to take the car as we had to reach somewhere...
Oct 19 2015
Pros: Car for the money. Very fuel efficient, easy to drive, and in good shape.
Cons: Return location was very hard to find because they moved and no phone number.
Jun 22 2016
Great deal through KAYAK
Pros: The price for the week was almost half what others on our trip had to pay and we had a better car. Overall great experience.
Cons: The pick-up and drop off were a little out of the way; probably the reason for the great deal.
Cons: Know one knew or heard of ace car rental. We finally figured out it was gold car. Then I was denied the car because I didn't have an international drivers licence even though the other rental companies didn't require one. Ended up having to rent from a competitor for twice the amount. I'll let you decide if you think I'll ever use this company again.
Aug 5 2016
A waste of time and money. AVOID for a better vaca
Pros: the size of the car.
Cons: the service
the hidden fees
feeling threatened to take insurance rather then being explained clearly and objectively
looking for problems to charge us for and did
will never recommend nor use their services again
we are thankful it is behind us