Cons: I had booked the car online with prepaid expenses. We weren't given the car as they insisted on an international driving licence. Haven't got the refund as well till now. The staff didn't entertain us for the refund or cancellation. Customer care has been indifferent as well..
Have written a mail to customer relations desk some 3-4 days back and haven't heard from them so far.
Jul 26 2017
USB didn't work
Cons: The USB adapter didn't work properly so I couldn't recharge my phone for my Waze to work. Was concerned about being in the middle of nowhere without directions
Oct 14 2016
Pros: The Garmin type guide was especially helpful. Fuel consumption was good.
Cons: No directions in the glove department on how to turn off the radio when the Garmin type guide was working.This web site is redundant
Oct 20 2016
Pros: Car itself was great and met expectations
Cons: Very rude staff at drop-off
Inconvenient drop-off facility re: parking, time closed for lunch
Mistakes on charges regarding insurance
Not enough help with GPS--rushed pick-up
Jul 5 2017
Pros: Clean car, liked it very much. Very easy to do the rental, and the return.
Cons: The car did not have windshield washer fluid. None!
Aug 12 2017
Pros: I flew in and flew out to separate airport and o the drop off being given directions to the drop off would have been helpful. Especially since I do not speak the native language of the country I was visiting. But overall car was clean, no hassle of minor scrapes of car due to wear on car.
Cons: See above.
Sep 17 2017
Pros: Good, kind service.
Cons: Had to pay with either cash or the credit card that has the same name as the person who rented the car. Could not use other credit card.
Sep 24 2017
Don't be late to pick up your car
Cons: Huge line and delay at pick-up. Also, in the US, if you come later than you have put down as your reservation, and your car is no longer available, they will generally give you whatever they have without an extra charge. In order to get a car, I was forced to upgrade and pay an additional $150.
Oct 2 2017
Pros: Very clean. Easy and friendly pick up.
Cons: Extremely difficult to get to drop off location. Many one way streets blocked our path. Drove around for an hour at fro off destination.
Cons: We had to drop off the car in Florence very early in the morning. The area where car rental/dropoff is done at Florence airport was very hard to find, it was extremely dark (poorly lit) and then we couldn't figure out where the keys needed to be dropped off with no one there at that time. We finally found the key drop-off but then were really not sure if/where a bus would come to pick us up to get to the airport but eventually one came. In the rush and dark, I forgot a pair of sunglasses and some wires that go to my personal GPS in the car. I called the Florence Avis and a women has emailed to try to find my items but it's been over a week now and I'm pretty certain I will not get them back. I'm disappointed that my items haven't been found/returned, but with the drop-off experience I'm not surprised / fully expect the items were stolen or lost for good.
May 21 2017
Cons: I was expecting to rent an Audi A3 manual convertible or equivalent, but when I arrived at the pickup, the only car available was a Fiat automatic convertible. I find it a leap to say these cars are equivalent. The trip was to tour though Tuscany mountainside. The little Fiat automatic was not up to the challenge and not what I was expecting.
Nov 8 2015
Cons: They charge you hidden fees. When I went there to complain I was terribly insulted. I do not recommend for anyone.
Apr 25 2017
Don't be in a hurry
Pros: Car was excellent and great price. Staff was helpful and apologized about the waiting times - evidently this wasn't a new issue.
Cons: Waited about 1h45 to pick up the car due to insane queues, and another solid half-hour to return it. I was due for a pick-up at 11 am, ended up leaving at 1 pm.
Jul 25 2017
Pros: The customer service in Florence was excellent. She upgraded our car without charge.
Cons: The dropoff location in Rome led us to the middle of a random parking lot on the outskirts of Rome. We put the address in Google Maps and in the GPS in the car. Wasted 3 hours trying to figure out where to take it. Very frustrating.
Oct 22 2015
Pros: The service was good. The people were helpful. The car was clean and good value.
Cons: The bathroom was disgusting. No toilet seat and filthy. Also they tried to sell us a navigation unit when the vehicle had navigation.
Sep 18 2016
Two and a half hours to get car
Pros: The car and the agent were nice
Cons: The agency was not able to all reservations for that day. We were stuck waiting outside for over 2 hours. It was a terrible way to start our driving experience in Italy.
Oct 26 2016
Cons: They didn't have the car for us at all so we had to cancel. The office was a mess. 0/10
May 30 2017
Pros: good service, people were nice and professional
Cons: Know one knew or heard of ace car rental. We finally figured out it was gold car. Then I was denied the car because I didn't have an international drivers licence even though the other rental companies didn't require one. Ended up having to rent from a competitor for twice the amount. I'll let you decide if you think I'll ever use this company again.
Aug 5 2016
A waste of time and money. AVOID for a better vaca
Pros: the size of the car.
Cons: the service
the hidden fees
feeling threatened to take insurance rather then being explained clearly and objectively
looking for problems to charge us for and did
will never recommend nor use their services again
we are thankful it is behind us
May 30 2017
Beware extra fees and insurance up selling
Pros: Car was the perfect choice for 3 adults with a normal amount of luggage. Fiat 500L.
Cons: Unexpected extra fees, strong up selling of insurance, if not taken, large deposit charged against credit card to scare you into taking insurance. Wrong instructions for returning car to Rome FCO Airport, nearly missing flight. Long wait to get car. Overall horrible experience, probably best to stick to the big boys, where you will know upfront what you will be paying.
Pros: Everything went smoothly and was exactly how I had planned it. Car was clean, modern, and the preexisting damage was well documented. I decided to change my drop off date and location mid trip, after a very short phone call to the Florence office where I picked it up Europcar was able to make the changes without incident. Great experience
Cons: Everything was good,
Jul 27 2017
Pros: The car was decent and clean and worked well for what I needed. I was able to pick up the car an hour early.
Jan 3 2017
They charge me additional €75
Pros: I didn't like the fact that they vhare me €75 even though I had a full insurance protection.
Pros: The person at the counter was pleasant. The cars were fine.
Cons: We were informed at the counter that we would be charged identical prices for the two cars that were rented. However this was NOT what happened. The second car ended up costing more than twice what we were told the price would be.
We also should have been informed about ZTL restrictions