Hotel Santana

High season at Hotel Santana is in October, offering a great time to enjoy the fantastic location and views of the lake.

Guests have mentioned that the rooms and common areas could do with a proper clean, but the room was cleaned daily with beds remade, bins emptied, and fresh water given.

The restaurant downstairs has amazing staff and some good food, but some guests have mentioned that the breakfast was horrible.

There is public parking on site for those with a car at Hotel Santana.

Some guests have mentioned that the beds made noise from being old, and the double beds were small which led to poor sleep, but the room was very comfortable and attractively decorated, with a balcony overlooking the lake.

Some rooms may be affected by noise from the nearby nightclub, especially during weekends. Guests sensitive to noise should request a room away from that end of the hotel or bring earplugs.

Double-check room type and bed configuration upon check-in, as there were instances where the reserved room did not match the actual room provided.

Rooms with a balcony facing the lake offer stunning sunset views and a relaxing atmosphere.

The internet connection may be inconsistent, so guests reliant on Wi-Fi should be prepared for potential disruptions.

The hotel's location provides easy access to bus stops for transfers to Tikal, Belize, and other destinations, making it convenient for travelers.

The hotel is situated near a nightclub and a busy road, which can lead to noise disturbances, particularly during weekends.

Double-check the final bill upon check-out, as there were instances where guests were charged more than the amount seen on booking platforms.

Some guests noted that the rooms and common areas could benefit from more thorough cleaning, particularly the floors and pool area.

While some guests praised the staff for their friendliness and helpfulness, others experienced communication issues and challenges with staff responsiveness.

The hotel's restaurant received mixed feedback, so guests may want to explore alternative dining options in the area.