Guest reviews of Holiday Inn Express Folkestone - Channel Tunnel
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Overall Rating
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9.2 "World class service."9.8 "98% found the
staff to be very friendly ." 8.5 "85% said thereception staff was great ." 8.6 "86% thought theservice was very professional ." 10.0 "100% werehappy with the shuttle service ." -
9.2 "Terrific location."9.7 "97%
liked the proximity to sightseeing ." 7.6 "Great parking , according to 76%." 10.0 "100% thoughtparking was inexpensive ." 8.9 "89% thought it waseasy to get to the train station ." -
8.0 "Very good internet connection."7.4 "74% said the
wifi quality was great ." 9.3 "93% thought it was agreat value ." -
6.3 "Breakfast is mediocre."
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5.6 "Rooms are ok."5.5 "
Beds were acceptable for 55%." 6.6 "Only 66% saidrooms were clean enough ." 5.4 "Only 54% thought theshower was ok ." 5.0 "50% said theview was so-so ." -
4.3 "Ugly beach."
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3.6 "Disappointing food."2.0 "80%
did not like what was on the menu ." 3.7 "63% said thepork dishes didn't taste good ." 3.0 "Theprice was too high for 70%." 4.6 "54%did not enjoy the desserts ." 2.3 "77% found theside dishes unedible ." 3.5 "65% thoughtbeef and steak dishes were not good ." 4.2 "58%did not like the vegetable dishes ."
Overall Rating
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9.5 "Terrific location."9.8 "98%
liked the proximity to sightseeing ." 8.3 "Great parking , according to 83%." 10.0 "100% thoughtparking was inexpensive ." -
9.4 "World class service."9.8 "98% found the
staff to be very friendly ." 8.7 "87% said thereception staff was great ." 8.9 "89% thought theservice was very professional ." 10.0 "100% werehappy with the shuttle service ." -
7.9 "Internet works."7.5 "75% said the
wifi quality was great ." -
5.2 "Breakfast is mediocre."
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5.1 "Rooms are ok."6.7 "Only 67% said
rooms were clean enough ." 5.0 "Only 50% thought theshower was ok ." -
3.8 "Disappointing food."2.2 "78%
did not like what was on the menu ." 3.7 "63% said thepork dishes didn't taste good ." 3.3 "Theprice was too high for 67%." 4.2 "58%did not like the vegetable dishes ."
Overall Rating
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9.3 "Terrific location."9.8 "98%
liked the proximity to sightseeing ." 7.8 "Great parking , according to 78%." -
9.0 "World class service."9.6 "96% found the
staff to be very friendly ." 8.5 "85% said thereception staff was great ." 8.6 "86% thought theservice was very professional ." -
6.2 "Breakfast is mediocre."
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4.8 "Rooms are not good."4.9 "51% didn't like the
uncomfortable beds ." 4.8 "52% saidrooms were small ." 0.9 "91% thought they werepoorly maintained ." 3.5 "65% said thebathroom was dirty ." 2.0 "80% foundproblems with the furniture ." -
4.6 "Not very comfortable."4.9 "51% didn't like the
uncomfortable beds ." 4.9 "51% thought it wastoo noisy ." 4.8 "52% saidrooms were small ." -
4.0 "Disappointing food."3.6 "64% said the
pork dishes didn't taste good ." 2.0 "80%did not like what was on the menu ."
Overall Rating
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9.3 "World class service."9.8 "98% found the
staff to be very friendly ." -
6.9 "Average cleanliness."
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6.4 "Breakfast is mediocre."
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5.8 "Rooms are ok."
Overall Rating
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9.3 "World class service."9.8 "98% found the
staff to be very friendly ." 8.7 "87% thought theservice was very professional ." 8.5 "85% said thereception staff was great ." -
9.0 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." 7.9 "Great parking , according to 79%." 10.0 "100% thoughtparking was inexpensive ." -
8.0 "Very good internet connection."
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5.7 "Breakfast is mediocre."
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5.6 "Rooms are ok."5.8 "
Beds were acceptable for 58%." 6.7 "Only 67% saidrooms were clean enough ." -
3.9 "Disappointing food."2.2 "78%
did not like what was on the menu ." 3.8 "62% said thepork dishes didn't taste good ." 2.9 "Theprice was too high for 71%."
Recent reviews
- All reviews
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- Neutral
- Negative
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8.0review from
Conveinient and for a budget stay very comfortable and clean.
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5.7review from
Good location near the channel tunnel. Modern and comfortable hotel and a good self serve breakfast. Could not get the room warm enough at night time (very cold temperatures outside) and no hot water for a shower in the morning - just not good enough for a modern hotel. Also we had a dog and the charge of £15 I thought was very high.
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4.3review from
Comfortable bed. The food was very poor, shower blocked, toilet seat loose, no gritting on road/carpark. hotel has no atmosphere.one night was more than enough.
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4.4review from
Clean, quiet and convenient. We had booked a twin room, but were given a double - and were too tired and already dressed for bed to call and complain by the time we realized the mistake. Your "double" beds are really far too small and bouncy for two people to sleep comfortably (with only only cover to boot). Your clerk should have been more alert.
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8.0review from
Comfortable, spacious room, helpful staff, very convenient for Eurotunnel, Cooked breakfast, very good value. No dislikes
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8.0review from
Very good hotel, value for money excellent
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7.2review from
The room was very clean and comfortable. The beds were also not too soft and not too hard. When I made the reservation over the phone I asked the girl to book an early morning call for 3am. When we arrived the lady on the desk didnt know anything about it so she said she would sort the early morning call.. We did not get the early morning call and I woke at 3.55am. We had to be at the eurotunnel for 4.30am...we had no time to shower and had to try and rush our 6 year old. The girl at the desk said she had it down for 4am (she did ring at that time) But the man on the desk did apologise as we were rushing to check out and said they had FORGOT....It was lucky that I did wake.
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5.2review from
The hotel was clean and the staff very helpful. The room was bright and modern. Food on offer was limited and expensive. Water leak from toilet should have been spotted by staff and fixed before our arrival.
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7.2review from
The hotel was brand new & not busy. Very clean, nice decor. The evening meal was so bad that the hotel did not charge us. The four of us (we were with sister & brother in law) ordered soup which was cold so had to go back & steak that was so rare & gristly, running with blood. We are not normally complainers but waiter was embarrassed & manager apologised in the morning. We also spotted chef smoking outside kitchen doors from the car park in the morning as we were leaving which didn't look good.
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6.8review from
Brand new hotel. Excellent impression. Very helpful staff. Shower would not heat up.
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7.2review from
The room was very clean and comfortable. The beds were also not too soft and not too hard. When I made the reservation over the phone I asked the girl to book an early morning call for 3am. When we arrived the lady on the desk didnt know anything about it so she said she would sort the early morning call.. We did not get the early morning call and I woke at 3.55am. We had to be at the eurotunnel for 4.30am...we had no time to shower and had to try and rush our 6 year old. The girl at the desk said she had it down for 4am (she did ring at that time) But the man on the desk did apologise as we were rushing to check out and said they had FORGOT....It was lucky that I did wake.
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7.2review from
The hotel was brand new & not busy. Very clean, nice decor. The evening meal was so bad that the hotel did not charge us. The four of us (we were with sister & brother in law) ordered soup which was cold so had to go back & steak that was so rare & gristly, running with blood. We are not normally complainers but waiter was embarrassed & manager apologised in the morning. We also spotted chef smoking outside kitchen doors from the car park in the morning as we were leaving which didn't look good.
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6.8review from
Brand new hotel. Excellent impression. Very helpful staff. Shower would not heat up.
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5.7review from
Good location near the channel tunnel. Modern and comfortable hotel and a good self serve breakfast. Could not get the room warm enough at night time (very cold temperatures outside) and no hot water for a shower in the morning - just not good enough for a modern hotel. Also we had a dog and the charge of £15 I thought was very high.
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4.3review from
Comfortable bed. The food was very poor, shower blocked, toilet seat loose, no gritting on road/carpark. hotel has no atmosphere.one night was more than enough.
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4.4review from
Clean, quiet and convenient. We had booked a twin room, but were given a double - and were too tired and already dressed for bed to call and complain by the time we realized the mistake. Your "double" beds are really far too small and bouncy for two people to sleep comfortably (with only only cover to boot). Your clerk should have been more alert.
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5.2review from
The hotel was clean and the staff very helpful. The room was bright and modern. Food on offer was limited and expensive. Water leak from toilet should have been spotted by staff and fixed before our arrival.
