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Value for money
Distance to city center
Distance to airport
|"Great location, friendly and helpful staff."||(in 56 reviews)|
|"Location excellent Room clean Staff helpful."||(in 20 reviews)|
|"Great hotel and very convenience location"||(in 13 reviews)|
|"the room is too small"||(in 10 reviews)|
|"Room too hot."||(in 11 reviews)|
|"Unenclosed smoking area in lobby."||(in 11 reviews)|
Time of year
Show reviews that mention
|great location||in 107 reviews|
|room has a small||in 66 reviews|
|room is too hot||in 58 reviews|
|smoking room||in 57 reviews|
|clean my room||in 53 reviews|
|staff were friendly||in 48 reviews|
|tenjin||in 36 reviews|
|hotel has excellent||in 29 reviews|
|nice view||in 21 reviews|
|breakfast good||in 18 reviews|
|walking distance||in 13 reviews|
|couple mins walk||in 8 reviews|
|smelled of cigarette||in 8 reviews|
|windows can be opened||in 7 reviews|
|good except the bed||in 5 reviews|
|shopping and restaurants||in 5 reviews|
|convenience stores nearby||in 1 review|
Hotel's location is excellent. This is the reason why I stayed at this hotel. The breakfast buffet was also quite tasty with good selection of both Japanese and western cuisine.
It was my third time staying at this hotel. This time however, the staff were not friendly at all and the room I stayed was old and smelly. Internet connection was horrible. The signal keeps get disconnected every minute or so. I informed this to one of the staff at the lobby, but the issue was never resolved.
Close to canal city it is a good place to stay to visit hakata by foot.
Lack of choices for breakfast
The hotel is very centrally located to shopping, restaurants and bars as well as the subway line and buses. The staff were friendly enough and the breakfast is good.
I arrived with an early morning flight after flying all night and arrived at the hotel by 10am. I was advised that official check in wasn't until 2pm and I would have to wait until this time. I found this somewhat strange considering most North American hotels will allow you to check in if they have a room ready. Even if they didn't immediately have a room ready, they usually make an effort to get you into a room as soon as one is cleaned and ready. I sat patiently in the lobby for the next two hours and then made another attempt at noon to see if any rooms had been cleaned and were ready to be moved into. The front desk's English was very poor so it was difficult to communicate but they again told me that check in wasn't until 2pm. I tried to reason with them that surely some of the rooms must have been cleaned by this point and but was told again that check in would only take place at 2pm. I was told that if I wanted to check in earlier, I would need to pay 3500 Yen for the "overtime". I couldn't quite understand what overtime would be involved since they had to clean my room regardless -- it was just a case of what order they were going to clean it compared to other rooms. I refused to pay this fee and returned to sit on the sofa in the lobby for another two hours. Finally at 2pm I was permitted to check in. I got up to my room only to discover that it was a smoking room (yes, there is still such a thing!). I called down to the desk and explained that I had been assigned a smoking room but wasn't a smoker (interestingly, the kayak site that I booked the hotel on didn't ask for a smoking preference). I was told that there were no non-smoking rooms available (despite me presumably being the first person to check in today!) and that they would send someone up to get rid of the smoke smell. Unfortunately we know how that goes... they attempted to get the smoke smell out but it didn't make much difference. Even thought I was only there for one night, my clothes and luggage still came away smelling like smoke. Hardly an enjoyable experience for the price paid!
Clean, typical business size room
The room was contemporary and clean. The best thing about this hotel is the location right near a subway station and across the canal from two parks and the symphony hall building, which is a great attraction alone because of its green-covered pyramid that you can climb. In the evening, several yatai food stalls set up down the street. It's a great Japanese summer pastime to stroll the canal and get some yakitori. Great location for that.
It seems slightly overpriced but not extreme.
Located in Fukuoka (Hakata-ku), Hakata Excel Hotel Tokyu is within a 10-minute walk of Canal City Hakata and Fukuoka Anpanman Children's Museum. Featured amenities include complimentary wired Internet access, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
based on 810 reviews
Value for money
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Most Popular Landmarks
- Fukuoka Asian Art Museum 296 yd
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- Fukuoka Prefectural Museum of Art 0.5 mi