Good to know
|Distance to city center||0.2 mi|
|Nearest Airport||Brussels Bruxelles-National & other airports|
|Distance to airport||44.3 mi|
|"Nice design hotel & friendly staff."||(in 14 reviews)|
|"Super friendly and helpful staff."||(in 10 reviews)|
|"Style, room Equipment, personnel, parking."||(in 12 reviews)|
|"The room was not totally clean."||(in 7 reviews)|
|"The room is dirty, better to say - the floor."||(in 7 reviews)|
|"The corridors alway full of cleaning trolleys brushes dirty bed sheets, day and night."||(in 7 reviews)|
Time of year
Show reviews that mention
|bench seating||in 2 reviews|
|cleaning trolleys||in 2 reviews|
|creativity||in 3 reviews|
|design hotel||in 27 reviews|
|dirty bed sheets||in 15 reviews|
|double bed||in 14 reviews|
|expensive parking||in 3 reviews|
|friendly staff||in 18 reviews|
|hotel spa||in 25 reviews|
|light timer||in 2 reviews|
|room is dirty||in 26 reviews|
|shoe polisher||in 2 reviews|
|stains on the floor||in 10 reviews|
|upgrade my room||in 2 reviews|
I like the service provided, the rooms, in particular their size, the size of the bed and the bathtub. The design and spaciousness. The staff were very friendly and helpful.
One of my towels was very dirty with makeup. The desk had only one power outlet and bad lighting.
not cleaning up good
I really enjoyed the spa amazing place to relax. The staff were very friendly and helpful. The breakfast was the best I have had in a long time. The smell of the hotel was nice and has a great atmosphere.
No comment can't say anything bad about the place.
Rooms were not clean, floor was dirty and not homely, majority of the time our key didn’t work to get into our room, so we were always having to get a member of staff to let us in. Over priced with poor standards. No windows that open properly in the rooms so no fresh air, hot and stuffy.
We enjoyed the decor and layout of the room and having a ’real’ coffee available in the room
Staff lacked enthusiasm Having staff sitting behind a desk and you stand while they give you what felt like an ‘off pat’ practiced greeting is not welcoming. The girl we checked out with in contrast was delightful and engaging. The toilet in our room smelt like a dirty men’s urinal It was revolting and the general cleanliness of the room was poor. We did not alert staff to this as we did not use our our room until getting back from dinner and felt it was unreasonable to call so late. We spoke to reception in the morning and the response was ‘why didn’t you say something last night?’ A most disappointing response we felt.
With a stay at Carbon Hotel - Different Hotels in Genk, you'll be within a 10-minute drive of Plopsa Indoor Theme Park and St. Martin's Church. Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Planning an event in Genk? This hotel has facilities measuring 2647 square feet (246 square meters), including conference space. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.
based on 855 reviews
Things to Know
- Modern Hotel
- Stylish hotel
- Beautiful architecture
Policies vary by room type and provider.
Reviews about Carbon Hotel - Different Hotels
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