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Location was great in my case, needed to be near to center. Breakfast was very nice and staff attentive. Only stayed 1 night but overall quality and facilitys of the Hotel would make me come back for more...
convenient location, easy parking, good restaurant, friendly staff air conditioning non-functonal - not good for my allergies; pillows are definitely not designed for americans
Nice place for business trip
Nice hotel very easy to be found and familiar ambient Although the weather condition of the area allowed to sleep during the night without air conditioner, in the summer it would be not so nice spend a whole day in the room. I would suggest to install an air conditioned system.
I liked the this hotel because it gave me a very relaxed safe feeling. There was alot of road construction going on, but when that's done, this is a perfect hotel.
Great Hotel, very very clean, good breakfast Unless you are with a car the location is somwhat out of the way.
Butiful room. The restaurant. Some noise from the road and the terass in the late evening/night.
The hotel was in a very nice spot. The restaurant was very very good, the service as well as the meal.The room was spacious and clean.
Extremely good restaurant (especially for breakfast).
breakfast the room (305)
clean, good location, next to the univercity, good prices
Convenient to railway station and shops,rooms clean and tidy,breakfast set you up for the day,plenty of choice. None
. The hotel itself was just fine--breakfast was lovely, the room was lovely. We needed the window open for the breeze and outside was quite noisy. Also, parking was tight but it was available free of charge.
Clean, good location, very nice breakfast included in price. Very very small.
Good location, close to the train station and a few bars. Free wireless internet. Insufficient parking. Shampoo and soap were not provided.
Only good is it is near the train station, Good breakfast. To much noisy, the room was absolutely crazy, the bathroom door did not open due to the wash basin. The bath entry was too narrow and say to slip. One had to sneak into the bathroom. The room to was noisy as soon as you open the windows. During breakfast noboady was there to attend or to give coffee.
Overall, the room was good with a good sized bathroom for Germany and the breakfast was good. Staff was friendly and helpful. The hotel could use carpeting in the hallways as they could be loud. Parking lot was much smaller than seemed to be advertised, but staff was helpful about street parking.
It was close to the town Not enoough parking space had to park out in the street and pay
The staff was very nice. And we had a quiet room, as we asked. The room is a little bit crowded. Need some repairs.
there was a problem with the e-keys. they didn't work.
The room was very comfortable , the services & facilities of the hotel were very good . More then this , the food was tasteful .
Very convenient to where we wanted to be! And the Front Desk Staff were wonderful. The pool was cold! The Whirlpool did not work!
The room size was good and the swimming pool, sauna and spa were great to relax in The only thing I would change is the payment for the slippers to have access to the swimming pool etc. It is ok to charge extra for those not staying at the hotel but for guests this should be included in the price of the room.
It is comfortable, quiet, clean and convinient. The breakfast was reasonably good. The front desk service was fast.
Great food! Nice pool.
Very good breakfast, wide range of foods even fresh juice is available The beds are very uncomfortable, rooms are in need of a general overhaul
The hot tub and pool were clean and not full of kids for my use. Parking was not an extra cost and the parking lot was safe. Loved the location as well! A great hotel in a nice part of Hessen!
Not Much The Staff was very cold, the bar smell of cigarette smoked, the bath was dirty with hair from previous guest, the room decoration is dated. Not what i expected from a mercure hotel what so ever.
Comprehensive breakfast friendly staff. Comprehensive breakfast although rather expensive. If claiming on business expenses this is not an issue, but for non business travellers this is quite an expense over 4 days
1. Room was clean, well-designed, and comfortable. 2. Walking distance to train station & main street, as is probably every hotel in Giessen. 1. Getting access to the WiFi required a complicated registration process. 2. The evening-shift front-desk guy was repeatedly rude for no reason. 3. Poor sound isolation between rooms - you will hear the neighbors' stupid TV programs. 4. Pricey.
I enjoyed the breakfasts, and the convenience Elevator only goes to the third floor, found used panty hose on floor upon arrivial
I was here for my daugher's University .The hotel is centeraly located to shopping district,close to train station,on one of the main avenues.It is clean,quiet and has a wonderful & rich breakfast service.People at the front desk are very attentive and helpful.Good choice for a stay.
Very friendly helpful staff, clean spacious room, good breakfast. Unfortunately my room was located next to a very noisy elevator. Quite pricey.
Cleanliness, friendliness and helpfulness of staff and ample breakfast with good restaurant for other meals. My particular room needed thicker curtains to block out the street lights.
The staff was very accommodating and friendly, made me feel like home. Breakfast buffet was lovely and service great. Hotel is being renovated and certainly can use updates on the second floor, paint, carpeting, etc. When I showed my husband the pictures I took of the room upon my return home to the US he thought it to be very plain. Since I extended my stay for a total of twenty days I would've like to have seen a price reduction but it wasn't offered nor available. It would have been a nice gesture, oh well.
Good hotel. Nothing special, but comfortable. Good breakfast.
Staff helpful and friendly. Good location Internet access not provided through hotel
Staff were very kind and helpful.
rich breakfast, quiet surrounding
very delicious breakfast, room and service in general very good.
Nice area, good restaurent
was fairly basic for the price.
Very friendly lady at the desk It says there is a restaurant in the hotel but we did not have access to it. There is a very nasty smell in the room (desinfection?) No comfort in the room. The hotel needs a redecoration.
Pleasant friendly staff, nice and quiet at night. Rooms were a little tired, towels very thin, basic room only.
Was not aware that no evening meal facilites available on monday evening14th jul
they have their own brewery which is quite good right now it is a construction zone, some of the floors do not have internet although advertised
The room had a lot of windows, which made it bright and cheerful. Seemed very spacious for a European hotel room.
The staff were friendly, helpful and fluent in English. Free parking was a plus. Beer garden was very nice. Breakfast was very good. Room was nice with big windows and had a nice bathroom. No.
Good location - shopping, railway station close by. Breakfast modest but ok. Room was clean. Bed ok. Sat tv. Restaurant in the house, they serve their own beer which is btw very good! Very noisy - major street, railway. Staff was variable - some very friendly, some not so much. Ok hotel for one night stop-over, not for longer stay.
Great place. Super friendly staff....and great bier!
Difficult to find any staff on arrival, once located all were very helpful
Very authentic hotel, with plenty of life ( and original beer) . Very modern rooms, outer facade is a turn of but once you are inside you can't believe how good it is. Very central and a dream for students or people who like an active night life
Leaving ! Hotel closed when I arrived, no night Porter, had to find another place to stay that night ! Next day shown to an uncleaned room before being moved to an adequte room that served the purpose for my stay.
The very helpful and friendly staff. Smoke smell from other room(s) was evident in my own room next morning.
Staff very welcoming, and helpful even with a slight language barrier. Hotel very central walking distance to shopping areas and eateries, hotel resturant excellant and reasonable menu Nothing I disliked it served my purpose very well and was reasonably priced
Friendly and good service at reception; clean; good bed Wireless network detected, but to low connectivity to make use of it
Very friendly staff. room to the street side a bit noisy, coffee could be better.
Room size was good
nice hotel and clean
Good location in town centre but at the same time easy access to the motorway. Good train connection to Frankfurt so ideal for bisiness trips.
Helpful staff I missed a trouser press!
Very good value for the money; free parking and free wifi; good breakfasts. Low ceilings in some rooms.
Room and breakfast simple but okay Parking very narrow; unfriendly entree with key-machine
The receptionist was always very nice and helpful.Good location- near bus station and supermarket and 15 minutes walk from city centre.Quiet area.Very rich breakfast. Internet is not included in the price so you have to pay extra for this service through a national provider.It took some time until even this service worked well.If you need internet for professional reasons,can be stressful this problem but I must say that the hotel staff tried to do their best to help me with that.
It is calm hotel even though it is located beside a high school. The breakfast time is excellent starting at 7:00 and even during weekend it was possible to have it at that time and not later. I liked this flexibility from the hotel staff. The key system has to be mentioned in the confirmation of reservation letter. It was annoying to call at 11:00 pm to know how that box, placed in front of the door, works! furthermore that box delivered a message with a phone number to call, in case of having a problem, it is wrong number not connected to Residenz hotel !!
Wireless internet service is great. Breakfast was very good. No one working the reception after 1:00pm was not a problem for me, might be for others.
The location was good for us. We knew the hotel and where to find it. The sheets on the bed were clean but quite old. One had a hole in it.
beautiful setting. each room had a balcony, that was great to relax on. idyllic setting. room was comfortable and very clean. wonderful restaurant on ground floor and great breakfast. We were unable to add another person to our room, although the internet information said that we would be able to for a small fee.
Helpful, friendly staff. Most of them didn't speak very good English (with one exception), but still very nice. Free Wi-Fi. Right on the river. Free breakfast, decent pancake house for dinner. The office is just closed from 1-4pm. This is ok once you've checked in, but I arrived at 3pm after 20 hours of travel, and had to wait outside for an hour. They need to have some way of dealing with this.
The location right next to the river with a terrace for drinks was lovely. The restaurant was charming with unusual "pancake" menu. The rooms were spotless and airy. The bathrooms are very small.
The room was very nice; the breakfast was excellent. I don't know her name, but the woman who was getting coffee and helping in the morning was wonderful. I also greatly appreciated that they were willing to arrange taxis and such.
Pleasant small hotel in quiet area with terrace adjacent to Lahn river.
Staff was very helpful to us. Meal in the hotel was very good
There was in room strong smoke smelt.
Clean and comfortable rooms, nice and quiet view on the Lahn river, very good dinner kitchen. Not in a central position but only a few bus (12) stops away from Marktplatz. Staff couldn't speak English
speak better english,please
good parking facility. Good restaurant (prices also) and breakfast Bathroom very narrow
The old walls, the atmosphere, a very nice romantic place, I am sorry that we didn`t have time for a longer stay!! I had problems with the gate, I didn`t understand how to get inside.
Children can roam in a fantasy world in the play area and the ruins of the old fort. Safe and free parking. Easy access from the highway. An oasis for travellers with children.
A wonderful hotel in an old "burg". A very good restaurant. Nice location and a wonderful view from our room.
Walking through the castle ruins was amazing! There needs to be a fan in the rooms, I didn't get much sleep due to it being so hot and stuffy in there.
A genuine castle with updated facilities Room was quite small. Restaurant food was not very good-overcooked and too salty
beautiful setting and fun to be in a castle staff was ok but the girl was a snot
The room was good size . The staff were not helpful, had a smoke and watched as we struggle with our bags in the pouring rain from car all the way up to hotel and up steep stairs . Absolutely Rude .
Nice beautifully-decorated rooms, good breakfast, very clean bathrooms. Our dinner at the restaurant was very good. The strong smell of cigarette smoke in the rooms. We couldn't get rid of it just by opening the windows because it was so strong and in the carpet and bedding. Interesting...Even the non-smoking rooms come with ashtrays and matches.
Very convenient for the center of Wetzlar. Nice rooms. Good restaurant.
Excellent location in centre of Wetzlar. Hotel restaurant above average.
good situated, friendly staff, very functional rooms = just what you want
we liked to stay there, good food and good breakfast
Close to the old part of the cuty. Not expensive. Ratio price/quality is ok.
the staff was very friendly. I was a quick walk to the city center and the the german dinner was really good!
Helpfulness of staff
Some of the staff spoke english, friendly service and relaxing atmosphere There was no secure parking for a motorcycle as requested, had to leave it on forecourt at front of hotel (ideal for cars).
Excelent facilities, couterious and responsive staff, excellent breakfast, free internet and parking, highly recommend
The hotel is in a very quiet neighbourhood - though a bit outside the city of Wetzlar. Services, including the breakfast, were excellent.
Cetainly it was the central location that was appealing. Very friendly staff who were always willing to help at all times.
friendly hotel which I have stayed at before and would be happy tostay at again, Reasonably priced,
Lovevly staff, nice and new rooms, garage facilities, free internet, 10 min. walking from down town: Perfect
Clean and comfortable with helpful staff, lss than 10 mins walk from the old town
A well run hotel with pleasant and helpful staff.